Ordered from here ~8 times, they can't seem to get their shit straight. If the pickup time is 5 minutes, it's going to be an hour, if pickup time is 30 minutes it's going to be an hour. As soon as your order comes up they 'complete it'. The burgers are often messy, wrong condime read more

Horrible experience today, my last visit to this Smashburger. The employee (Shannon) taking my order spoke very softly and as a senior, I had difficulty hearing anything she said. I asked her to repeat herself once then asked her to please speak louder. She raised her voice and seemed very frustrated and angry, and slammed a cup on the counter and said (I think) "Here's your free water!" I asked to speak with the store manager who came to the counter and listened to my complaint. She apologized and said she would speak to Shannon about her behavior. It appears to me that training and supervision are lacking at this location and the disrespect shown to a senior (or any customer) speaks badly for the brand. I hope that Smashburger leadership might consider taking action regarding this review. I clicked food needs improvement in error, burgers are fine. read more

Giovanni is the man! It was our first time going to smash burger and he gave us the best experience. His food and drink choices were top notch. He was so friendly and just an awesome employee! read more

Good food, nice area Place was clean. Service good Next time I'm in the area, I'd definitely come back for another meal read more

Sweet potato fries cooked perfectly. Seasoned and salted Peres. First time with bbq bacon burger- Perfect also! read more

Smashburger - Burgers Near Me - Colorado Springs, Colorado

This crew is SMASHING it out of the park! The food was good as expected, but came with very friendly service. Matt made sure the space was clean and ready to serve. This became a frequent stop for me. read more

The worst experience I've had. Short on staff I guess. Four in our party but they brought out one item at a time. We got some of our side orders, then several minutes later, we got our burgers. They missed two of our sides. All the lemonade drink options were depleted and not refilled. There had been those drink options but had not been filled since previously depleted. One long line for ordering and he was also running the drive through. Maybe it was a bad day, but I won't be going back! read more

They have the best fast-food burgers, but why is a can of beer $8 and a Smashburger $8.69? We can get a micro-brew draft for less than $8? I think their pricing for beer is wrong. And, I read below that they charged someone $6 for 2 cups of water?? We need some answers here from their manager or senior manager! read more

If you are looking for a simple, quick, and tasty burger, this spot is fantastic. I had a Jalapeño double burger and it was delicious. Only critique I have is the price. The burger itself had a nice crispness in the lettuce, freshness in the peppers, and food came out piping hot, so if you plan on drinking or going out with friends, go ahead and knock the 4 to a 5. The service was excellent and courteous, especially Matt working the register. read more

They charged me $6 for 2 cups of water!!!! Robbery! Food was meh. Go somewhere else.

The meals were delicious and ready for pick up as promised. We really enjoy their turkey burgers and sweet potato fries read more

Smash burger got worse ever since Jollibee took over. I just went to the Smash Burger on Briargate in Colorado Springs and no lie, I waited in the drive-thru for 25 minutes. I reminded them when this happens to check in with your customer. I asked for some free fries or something and they offered a free drink. I already bought a drink. Got home and was happy to eat my double truffle mushroom and swiss and it seems they forgot the truffle sauce. Burger was incredibly dry with no flavor. I'm voting with my feet. I'll find another burger joint. I'll pass on smash burger. read more

Absolutely absurd prices for a burger. Fries and drink not included for a $13 burger. May as well go literally anywhere else than here. I will never be going to any smash burger again. Over the last 4 years they have jacked their prices up more than any other burger place, and so I will make sure none of my friends or family ever have to suffer the ridiculous financial burden they charge for a tiny not even good burger. Trust me do not go here, or any other smash burger, it's not worth it! read more

The food was great & the service wasn't too bad. The tables could have been cleaned and it was like no one worked there when we came in. We came here our first night in town and the kids got chicken strips and they were the best chicken strips, the burgers were nice as well. It's very overpriced however which is why I gave it 4 stars instead of 5. It was well over $90. I would still recommend this place, despite the pricing. read more

Missing items in order. Shocking they can't count items to match the receipt. Always disappointed in this franchise.

Food is great, but man this place needs to higher more people. Waiting to order for 15min and then another 20ish to get my food is just a litttttttttle crazy. Great spot but needs to be speed up its productivity. read more

Don't know. Stood in line for 10 minutes and never got a chance to order. The server kept walking past us saying "one minute". 10 minutes later and when a line formed to order, we just left. read more

Edit: Business owner responded to this review with a request that I forward the review to their email. Just to note, I did that & never heard a single thing back from them. So i feel like they didn't want to rectify the situation only appear that way to others Terribly disappointed!! The chicken sandwich was simultaneously rubbery, greasy, & salty! It tasted strongly of chicken soup which was weird! Fries were ok...a little salty & the burger my husband had was meh in his opinion! He ordered a small drink & the gal was like are you sure...we have no small lids. Instead of just upsizing to a drink cup they knew had lids! Way to expensive for the quality of food! The only thing we enjoyed was the 10% military discount. Which they actually offered without us asking! read more

Smashburger - This is grease. Not juice from the chicken...it's graase - Burgers Near Me - Colorado Springs, Colorado

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22 Apr 21 - Stopped to get a late lunch and ordered a smash double turkey burger with brussels sprouts, haystack onion rings and a strawberry milk shake and a double smash burger with fries for my husband. The burgers were great and the fries were okay, but the haystack onion rings and the brussels sprouts were very salty. Had to drink tons of water after I drank the milk shake and I am still thirsty and drinking water from the salt in both those side orders. Yes read more

Literally slid in to this grease pit. Bad, really bad. . . read more

Went into this Smashburger at 9:10 asked man cleaning tables you're open to 10 right he says yeah. Banging chairs around on top of the tables like they're five minutes from closing. Stood at the register for eight minutes. No one else in the store. Turned around and left and went to Freddy's. Guess he couldn't be bothered with taking our order. read more

Decided to get out tonight after a long time of not eating out. Evidently we interrupted the staff of this Smashburger from their chitchat time and video viewing because they were put out that we would actually eat here. Was still going to give 3 stars, but they lost another star with a seriously rare burger and undercooked brussel sprouts. Sad that in this time when every restaurant is struggling that customers are treated like an imposition. read more

Well, this was bad. We ordered 2 burgers and 2 sides. Nothing complicated and there was one other couple eating when we got there. At the 5 minute mark a woman brought my burger to me which I told her we had more coming. She assured my wife her order would be out soon. 21 minutes later here comes my wife's sandwich, just bone dry, looked nothing like the picture. So I called the guy back over and asked when I was gonna get my 2 sides. I got one side 5 minutes later and the other right before we left. What a joke. It was like one burner being used at a time. This is my 4th or 5th Smashburger and those were great. This experience? it was a one star. New crew in 6 months from the top down is my prediction. read more

This was one of my favorite burger places. Unfortunately, I have gotten very ill after eating their food twice now. The first time was about 6 months ago. I had a single cheeseburger and the smash fries. About 10 hours later I was throwing up. I wasn't sure if it was Smashburger that caused it. I had been going to this location for years and never had a problem. I ate there again a few weeks ago and I was fine. Same burger and fries I always get. I ordered from this same location yesterday afternoon. Same burger and fries I always get. I had not eaten anything since breakfast, but that was hours earlier. I ate at about 4:30pm and by 1am I was in the bathroom throwing up. It was the only food I had in my stomach. It was definitely food poisoning. After all the food had evacuated I felt much better. I don't know which part of the food caused the illness. The burger was a little pink, but other than that nothing tasted off. It did not seem as fresh as usual, like maybe it had been sitting for awhile. I ordered in person and took it home, so no reason for it not to be freshly made. Based on getting sick from this place twice in 6 months I would not recommend eating here. Twice was enough for me! Negative 5 stars. I hate being nauseous/throwing up and I'm glad it wasn't worse. read more

Food was prepared deliciously fresh ingredients. Great customer service we love going there.

I love the Swiss mushroom Truffle burger I had. It came out fast, was moist. I'm definitely eating here again.

First customer of the day at 10:45 and most of the tables were dirty from the night before. Makes me wonder if they clean the kitchen at close each night. Food was OK at best. Not sure if it's normal to heat up the bun, but it was cold. The ticket was covered in cheese and half hanging out of the burger.Very little effort put into the store. Should have gone to 5 Guys! read more

Dirty, terrible customer service, wrong order (twice- they never got it right), long wait, subpar food. Do not recommend!

Ordered Cobb salad w grilled chicken, to go of course! $11, Good thing I wasn't very hungry! read more

Smashburger - Ordered a salad with grilled chicken to go of course. Got it home and in packed it to this. An $11 salad?! Good thing I'm not starving! - Burgers Near Me - Colorado Springs, Colorado

So what made this place special, was its quality to wait time ratio. Essential the equation is this: the higher quality the food, the more likely I am to wait a while for it. That's why fast food can get away with tasting like regurgitated plastic. This place aced that ratio because it combines SHORT wait times with HIGH QUALITY food. In other words, it breaks that formula. I ordered a goat cheese, spinach, and vinaigrette turkey burger on a wheat bun (I highly recommend this combo) and I had it in five minutes. I was impressed. Beyond this, the burger was perfectly cooked and the condiments were very fresh. I don't want to say it was the best burger I've ever had (not by a long shot). HOWEVER, it when you combine a short wait, appropriate pricing, and good quality ingredients, this about the best value you can get. read more

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Stay Away! Very rude manager with bad attitude. I tried to order a kids meal and she said that she can't "sell kids meals to adults" - how strange! The little, short manager lady who works in this place is the rudest person ever!! She was being so rude to her co-worker and then to me as the customer. She has long curly hair. I believe she has little person syndrome. read more

These guys are absolutely terrible. Fast food is the farthest description of what this place is. 30 minutes late! Workers don't care at all. Despicable read more

Service was good, very friendly staff. I didn't wait long for my food. The burger was delicious, but the fries, were cold and chewy like they had been sitting there for a long time read more

Got husband and I lunch here today. He loved the double bacon burger but I had the new brisket burger and oh my goodness.. best burger I have had in a LONG time. The smash fries are perfect. Overall a great first experience! read more

Smashburger - Smoked Bacon Brisket Burger and Large Smash Fries - Burgers Near Me - Colorado Springs, Colorado

A pretty decent joint. The food is good, especially the smash fries. The service can be slow, especially for this kind of restaurant and for big groups. But it's a good easy place to hit and usually not that crowded. read more

Smashburger - Outdoor patio on a beautiful spring evening! - Burgers Near Me - Colorado Springs, Colorado

So I just picked up some dinner to go and I was very clear with the guy upfront this little dude that look like a teenager with long hair that I didn't want to waste any catch-up and I understood what restaurants are going through these days when I took out the catchup out of my bag he started slamming it into the trashcan which was super rude and then I told him why he's throwing it away and he told me that I had touched it and that was the reason. I understand that all restaurants have their own rules and regulations right now with everything I'm being a restaurant owner currently that is thriving throughout all of this and being that Smashburger has shut down so many locations I really felt the need to post this review so whoever the franchisee or manager is can figure out their employees and hire someone who is not so rude to their customers especially not to their regulars. read more

Service was so-so, had to wait to get mustard. Ordered a BBQ BACON Burger and it came with no bacon or BBQ sauce. Had to wait for that too. Ordered 3 shakes and they forgot and gave them to someone else. Had to wait for those too. I would go somewhere else or maybe another smash burger location. read more

I truly love Smashburger. Sure I eat at the other burger places in town, but when I get a hankerin' for a burger it isn't Five Guys that comes to mind. The ingredients are always fresh, the flavor combinations (i.e. the Colorado Burger) are awesome, and the service is quick. The Smash Fries are freaking delicious too! For more of an off the wall side get the onion straws, I don't think you'll be disappointed. Smashburger also has affordable beer prices as well. read more

So freaking good but like $20 for a big meal. Kind of a rip off for a fast food joint, but so good that I regret going back all the time. Best pick is brisket double bacon smash and smash tots with Oreo shake! read more

1. We went in to the Smashburger on N Nevada on Nov 27, 2020, 3 hours before the dining room lock down was set to take effect in COS. After we ordered they informed us that their dinning room was closed several days ago because Denver was already locked down. 2. When we tried to pay with gift cards, we were told they could not take them. So, I guess I am out about $40. Ripped off! 3. On our way out, we found 1 small sign buried in a group of 8 - 12 signs that said this the dinning room was closed. They had people sitting at a table that we found out were the employees on their break 4. I was going to post this to Smashburger but they don't have away to submit service feedback on their website (said they did but I could not find it). read more