I really wanted a burger and fries and opted for a pick up at Smashburger. I have good memories of burgers from here, but am realizing that it's been awhile and it isn't living up to the hype in my mind. Smashburger will promote various options they've named, but you can build your own and select your toppings. A single patty is more than enough for a meal and fries are decent. read more

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After a late night out I was just craving a good burger. Smashburger did not disappoint. I got the truffle and jalapeño burger and they both definitely hit the spot. The truffle flavor was prominent which I enjoyed. The jalapeño burger has just enough spice and texture from the crunchy jalapeño pieces. The service was quick and the person taking the order was quick to answer any questions and was patient as we were a bit indecisive. The place wasn't too busy, very casual and we were in an out with in 30 minutes. Would definitely come back for the truffle burger! read more

Smashburger - TRUFFLE MUSHROOM SMASH - Burgers Near Me - Louisville, Kentucky

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I just walked out of Smashburger the cashier/host Samantha was outstanding. She had no help, but she was handling it. Very apologetic for the short wait and my food came out hot and fresh. Enjoyed my lunch read more

I walked in w my husband and walked right back out that girl at the register STRAIGHT UP RUDE AND RACISTTTTTT towards an old man who was picking up an order and didn't understand what she was saying..this is incredibly upsetting.. disgusting behavior read more

girllll at the register should be fireedd!!! i came up there and she was just straight up rude , was just looking down at her phone while im trying to order and then completely ignore me!!! dont know what her issue is. girl looks like shes straight up on drugs!! and claims to say manger was not there!!! . read more

Smashburger - register - Burgers Near Me - Louisville, Kentucky

Would have loved to try the food! After waiting in line while the cashier socialized with fellow employees he finally took the order of the one guest in front of me. He immediately went back to ignoring the growing line and started socializing again. I unfortunately no longer had time to continue waiting and had to leave without ever getting a chance to even order. Maybe next time, but probably not. read more

We stopped in here on Sunday afternoon about 2 o'clock for lunch. I've never been to Smashburger before so this is our first instance. I will say the burger was really good. I got the double cheese. I really did not like the rosemary tots and they were three dollars and some change and you didn't get a whole lot so I didn't like those too much. The burger was good like I said but it was over $10 after tax just for it. My dad got the same thing except with fries and my daughter got a kids meal and it was almost 40 bucksis why I would give us a three just because the price does not match the food that we got to be honest. Atmosphere was OK floors were very slippery and greasy so they really needed to clean those cause somebody could fall but for some kind of coupon or something because it was expensive, but the burger was good. read more

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For a fast food establishment, I was pleasantly surprised by the high level of service. The staff was professional. The area was clean. Our food was amazing! Highly recommend! read more

This was the first time we ate at a Smashburger. Were disappointed and won't go back. To start off, it was a 92 degrees F day. Walked into the store and it was 92F. The air conditioning was out. No sign on the door warning those who planned on dining in. No open door to keep it from being so stuffy. No fans brought in by management to help. No acknowledgement of how hot it was until we brought it up. We had no option but to sit outside. Besides, inside the bland, undecorated restaurant all you could hear was the cashier employee talking loudly to the kitchen crew through the serving window about every take-out order. It would not have made a pleasant dining experience no matter what the temperature. We ordered 2 types of single burgers, two types of single fries and 2 regular size soft drinks. One burger was ordered with just mayo and cheese. They couldn't get that simple order right and left off the mayo. One fry order was the sweet potato waffle. One fourth of them were burned to a crisp. Price after tax was $30! For not much more than that we could have gone to an all-you-can-eat lunch buffet. read more

While I've seen Smashburger here for many years, I'd never eaten there. After an appointment nearby my husband recalled having eaten at a Smashburger when traveling once and that he had liked it. So, a lunch stop we did! While short staffed, ordering was easy once someone was available to take our order. I went with the original Smashburger minus onions with shoestring fries and a drink. I ordered the double bacon Smashburger for my husband with fries and drink. Because burgers are made fresh, never frozen, and likely also due to staffing, it took quite awhile to receive our food but it was well worth the wait. From the delicious bun to the ripe flavorful tomato and just the right amount of pickle rounds, the sauce, and the shredded lettuce (why don't more places do shredded lettuce vs the huge leaf lettuce on burgers?!) my original Smashburger was excellent! The shoestring fries weren't hot by the time I got them but were edible, and I'm sure would be tastier if hot or at least warm. My husband really liked his burger also and despite the $30 tab for the two burgers, fries, drinks we were okay with the price for the quality delicious burgers. read more

Smashburger - CLASSIC SMASH BURGER - Burgers Near Me - Louisville, Kentucky

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I ordered a smashburger and a large fry for delivery. I left instruction to leave at front door no need to knock as I'm able to track exactly when the delivery is here. When I open the door it was a downpour. The driver (from doordash who was handling the delivery) instead of opening my screen door and putting it in between my screen door and my front door just left it on the porch so when I picked up the bag it was soaking wet the fries fell out the hamburger fell out all on my porch so I got soaking wet cleaning the food off of my porch and now have nothing to eat. I called smashburger and they said that they can refund my order it'll take 3 to 5 days but they can't do anything about the $7 delivery charge and the tip that I left the driver. read more

These burgers are excellent. The service was great. It's pricey. This food is overpriced, in my opinion. But it costs less than 5 Guys and probably exceeds their quality. Definitely exceeds their service. I would go back here because the burgers were great. read more

They are always great! Good food and great service My boys even like it when we go to this restaurant

When you want a BURGER.... and I'm not talking pre-shaped, meat composite, mysterious patties like most of your chain restaurants. I'm talking real meat texture, not quite a perfect circle burger.... and Flavor!! Then definitely go to Smash Burger and do not forget to get those Delicious Smash Fries!!! YES, please! read more

Smashburger - Smash Burger and Smash Fries - Burgers Near Me - Louisville, Kentucky

We had to go to sign some paperwork. So on the way back to my husbands work we saw smashburger was close. I got the bbq bacon cheeseburger with no bacon, extra bbq and crispy onions and a large fry. My husband got the double classic burger with no tomato or pickle and an order of the truffle fries. Then his co worker got a double classic with a large fry. That burger was one of the best burgers I have ever had. I didn't get a picture because I ate it so fast. Thank you smash burger for being so kind and the food so fresh. read more

I had to take lunch and go near here to sign some papers. We used Yelp to find what was near and her we went. My wife got the BBQ bacon burger with regular fries.I got the classic double with the smash fries. Let me say that both fries were great! I tried hers, and they had the right amount of salt. Mine was notched up, and the taste was out of this world! My wife loved her burger. I have never seen her eat so fast. I had to wait till I got back to work to eat mine. It was good, it was different. I don't know if it was the best, but it was in the top five. We both decided we will revisit the place when we have time to sit down and concentrate on what we are eating. One last point: I got fries and the same burger as I had for my coworker at work. He wants to get it again. So, knowing him, we will have it once again. This time, I may try the wings. read more

Awful. First off they messed up my order that I waited over 20 minutes in store for after placing 20 minutes prior online. They had 2 customers in there as well as me which I got there before and placed an online order but got mine last and got the wrong burgers. Also my burgers were completely burnt and not even edible. I tried reaching out to customer support as well as called the store but nobody ever helped me in anyway or tried making this right. Customer service was beyond bad and I will never be going back ever again. Wish 0 stats was an option read more

My first time trying Smashburger and it was a hit! I dont know exactly what they put in the burger, but it was super good! The Smashfries were ok, they could use a little help, but overall they were pretty good. We ordered the double classic with a side of Smash Fries. A small wait while they made it, but it was hot off the grill. The service is average for a place like this, dont expect valet parking, but they will bring it to your table. Over all it was a pleasant experience and we will be back again and again! read more

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Ordered online & food was bagged and coming out of window when we walked in! Large fry was half full and the fries seemed old and cold but they have great potential, whatever seasoning is used is great. Burgers were good & the veggie toppings were fresh. Baja burger was our favorite vs a traditional cheeseburger. read more

Smashburger - Large Fry sorta lacking, no bonus bag fries floating around - Burgers Near Me - Louisville, Kentucky

One reason I love smashburger is because the food is so fresh! I came here over the weekend and got a grilled chicken sandwich with sweet potato fries and everything was fresh and delicious. My family got burgers and salad and enjoyed them as well. The service was fast and all employees were friendly and helpful. The prices are higher than fast food places, but on par with similar fast casual spots. It's worth the extra money for me for the higher quality food. I recommend for dine in or take out! P.S. Never had a milkshake here but they looked AMAZING. read more

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Of all the higher-level burger restaurants, Smashburger has always been my favorite. Well, to be honest, after Meatheads, but they're not around here so I'm going with Smashburger for the sake of this conversation. On a recent Thursday they were running a "Buy any double burger, get a Spicy Baja Double Free" special. It's like it was custom made for me. I didn't take much to nudge my wife into dinner at Smashburger. I knew what I was having when we walked in, and that Spicy Baja burger was all I could think about. My wife had never had one but said it sounded good (talk about making my head swim!) so she ordered one! For my side I had the brussel sprouts and she had the everloving awesomeness that is the sweet potato fries. #GreatStuff Izzy took our orders and even put with my dumb jokes. #WhatATrooper Not even ten minutes later we were mowing on those Spicy Baja burgers. (mostly...wifey gave me her fresh jalapeños...and I thank her for that). I was pleasantly surprised at the brussel sprouts. Props to Smashburger for being about the only fast food place to offer them, Double-props for how well they taste! Izzy came out to check on us and I'm sure the response went something like "mmmm..grumble...mmm...chew....mmmmm". (Translation: "Frickin' Awesome"! The store was clean and well-stocked when we arrived there was someone in the dining room taking care of a couple of recently vacated tables. The location of this Smashburger is a bit of a challenge, being located right off the intersection of Hurstbourne and Shelbyville roads. The hard part isn't getting there, the hard part is getting out. Sure there's a driveway that takes you out on Hurstbourne, but you're taking your chances if you want to turn left. Likewise the driveway that takes you out onto Shelbyville road. So play it safe and just plan to turn right. Anyhoo, I love Smashburger, and you should, too. read more

Smashburger - Burgers Near Me - Louisville, Kentucky

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Was gifted a gift card, had the receipt to prove amount & staff still struggled to accept it. I called the number on the back of the card who also reiterated the amount. Be persistent. The burgers were great! Good, quality toppings. The fries were eh & we shared a shake which was good too. Perfect stop for a quick bite to eat. read more

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Sign says they're open till 9:30 pm, tried to go at 8 pm on a Friday and they locked the doors. Also every time I've ever been they have yet to get a single order right, this location has gotten so bad in the last 5 years it's not even funny read more

Poor service! Waited a hour for a burger!they I didn't get !! Sad !!! Had to fight the nets while waiting!! Don't I repeat don't go there ! The manager made me wait an extra 15mins before giving my money back !! They need to fire every employee there !!! read more

First time eating inside. My wife picked the single with cheese regular fries. While I went with the double smash with smash fries. This place is a Military friendly location. read more

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The burgers are the best. The classic double is a yummy meal and the variety of sides is complete. But the overall experience was disappointing. No employee energy or enthusiasm. A number tables needed to be cleaned. They were not busy. read more

We use to eat here it was really good. But it has gone way down. My husband ordered a milkshake and didn't get it until he was over half way done with his meal. And it was more like chocolate milk. We were the only one in there so I don't know what took so long to make his milkshake. The burgers were cold and we waited at least 20min for them. Again we were the only ones in there!! read more

It will take forever to get your order. Kitchen staff are very fast. Front desk, slow, very slow. And I sincerely hope you do not order after any milk shake order. One milkshake or fifty, it doesn't matter. It is too much to ask one person to take orders, take payment, bag orders AND make milkshakes. If you hear or see any milkshakes being ordered or made, turn around- life is too short. read more

Smashburger tastes amazing, but this particular location ruins it for me every time. Went inside to order and waited over 30mins for my order to be served while mobile orders were being made. When I finally received it everything was cold and I had been given someone else's order. Overall the customer service and quality here does not match the taste and standards of other Smashburger locations. read more

I saw the three star review(s) here on their yelp page, I thought we would take those reviews with a grain of salt but BOY.. was I wrong, they put too much pepper in their food. Sure pepper/salt might bring out some flavor but taking a bite out of the burger is as if you are dipping each bite into a mountain of pepper. The fries were peppery af, I think you're better off making your own smash burgers. Cheers read more

Second visit = hot and fresh fries! My son and I tried Smashburger for the first time tonight. I loved the variety of burger options! Our fries were brought out later than the burgers so I expected hot and fresh but they ended up tasting like they had been sitting for a whileThis wasn't necessarily a wow experience but I'll definitely try Smashburger again! Pros -Kids cheeseburger -Jalapeño Baja turkey burger -Oreo milkshake Cons -Fries weren't hot or fresh -Oreo milkshake that cost almost $5 read more

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I have literally never had a worse experience at a restaurant. It was my first time and I won't be back The GM went out of her way to be rude read more

I have eaten my last Smashburger. We were coming to Louisville to drop off a friend for his ride home and decided to take him to smash because he does not have it at home. What a disappointment. The taste is exactly the same. It's the portion size that has dropped. In no way is that burger worth $8 and $4 for a meal upgrade including a small drink and haystack onions. All said and done it was almost $40 for 3 meals. No thanks. Would rather save $30 and get more food at Rally's. If I'm going to pay that much I'm gonna go to a sit down restaurant and enjoy it more. Goodbye SmashBurgers. read more

Smashburger - Black bean burger Sin City style. - Burgers Near Me - Louisville, Kentucky

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It shouldn't take 30 minutes to get my burger and fry's. The crew working 10/13 at 12:20pm was slower then a turtle crossing the road. I personally worked at Smashburger for 6 years and know it's not a hard job. Dose not take many brain cells to throw a burger on the grill and get it out on time. Y'all need to hire new management. It sucks. Here is a picture of the ticket times. read more

Smashburger - Ticket times - Burgers Near Me - Louisville, Kentucky

Smashburger is consistently delicious every time we visit. Their sweet potato fries are much better than their skinny fancy fries. They have a fantastic rewards program that occasionally offers double points, BOGO, and more. I love that they offer Gluten Free buns. Unfortunately, it's an up-charge to switch your bun. This location can be particularly slow and not always the cleanest. There usually isn't a line when we arrive, and somehow they are still slow. read more

Came to Smashburger for the first time today. The food was fresh and the food quality was great! I purchased a double classic smashburger meal. I'd definitely recommend to others! read more

Should be named trashburger!! 16.40 for a single burger, drink, and brussels and added a tip of on top. That was the most disgusting food! Bacon on burger was raw. The brussels were so greasy that they had them only grease. Counter guy likes to ignore customers. I shoild have taken that as a sign to leave. read more

What happened to Smashburger??? This place used to be so good and have quick service. The place is dirty, the service is so slow even with no one on the restaurant. I don't know what goes on anymore. My feet were sliding out from under with the filth in the floor. Never again. Took 25 minutes to get an order of fries. Terrible and they got rid of the Haystack onions! Bye Smashburger it was good while it lasted. read more

Decided to give em a shot after hearing about how much flavor their burgers have.. landed and bacon cheeseburger with brisket.. not disappointed in the least bit. The fries weren't hot, and that's disappointing when you wait 15 minutes for your food. I enjoyed the rest of my meal besides the fries. Id like to try a shake maybe next time. Ordered and paid online before entering the store. read more

Susan working at the front desk was so amazing and nice. Love the food the atmosphere and the people here. Don't ever go to 5 guys again.