The food was just okay. The veggie burger my friend got was better than the regular burgers. The 1 star is for the fact the bacon was cooked to order not beforehand. We waited 30 minutes for our shakes. We asked at 10 minutes "hey could you please get us our shakes?" We asked nicely, they said yes. I'm death staring them after the lady grabs the milk and ice cream and then walks away. I go up and just ask them for To-go now because we waited 30 minutes for 2 damn milkshakes. Very unimpressed. They didn't offer a refund. A third shake since 2/3 of us got a shake, a discount/credit for the next time. First and last time going read more

Smashburger - Receipt with time stamp of when we ordered - Burgers Near Me - Schaumburg, Illinois

Thanks to Yelp and Smashburger for the Elite perk opportunity for my first visit to Smashburger in Schaumburg. I was a little surprised to see this site open since the last Schaumburg Smashburger that used to be on Golf road, not far from here, closed several years ago and never seemed that busy. But hopefully they will do well in a spot close Woodfield Mall and the busy intersection of Golf and Meacham roads. This is a tough area to compete with so many similar food options nearby, like Shake Shack, Wise Guys and Portillo's and more. But I think the taste of Smashburger and healthy portions make it a good contender. The food was very fresh and tasty. Service I experienced wasn't the fastest or the friendliest but the quality of food made up for it and it was worth the wait. I'd like to return and try other items and perhaps breakfast here too. The place is very clean and looks regularly sanitized in addition to staff wearing gloves and masks. Thanks again for a very nice first experience here. read more

Stopped in for a Yelp event and ended up hanging out for a bit since I ordered 4 extra burgers and some fries to go. They have tap beer as well so ordered some beer while I waited. The staff was super friendly and the burger and fries were so good! The fries didn't even get soggy and gross when I ate them at home. Definitely going to be my go to spot when I'm craving a juicy burger and fries! read more

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I was so excited to hear they opened up a new Smashburger in Schaumburg via a Yelp event. We always loved the Smashburgers in Deer Park and Arlington Hts but both sadly closed down, so I was happy we had another Smashburger relatively close by. I came on Sunday around 6pm, it wasn't busy probably because of the Super Bowl and it was ridiculously cold outside! The workers were welcoming and I really appreciate the sign recommending all customers use the nearby hand sanitizer before and after using the credit card machine-wish most establishments did that! I ordered the brisket, bacon burger special per the recommendations of the employees and a side of the roasted Brussel sprouts-I couldn't wait to try them because I absolutely love roasted Brussel sprouts :-)  I also ordered my kid's favorite Smashburger classic burgers with cheddar cheese, their plain & Smash thin crispy fries and the kids chicken tenders with tater tots & chocolate milk. The brisket bacon burger on the brioche bun did not disappoint, it was very tasty and I highly recommend it.  The roasted Brussel sprouts were amazing, they were seasoned nicely and charred perfectly crisp just the way I like them! No surprises with the burgers, one of my boys' favorites in terms of fast food burgers! We just love how their burgers taste! Their thin fries were crispy and good, the Smash fries were tasty with the rosemary seasoning.  My daughter was thrilled with the tator tot sides with her tenders.  Smashburgers have the best sides!! I also love their sweet potato fries as well but didn't order them this time around. We will definitely back as we are super thrilled to have a Smashburger in the area again! read more

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Always drive past here but never had stopped. I went inside with my family and they have everything you want. They have hamburgers, turkey burgers, salads, chicken wings,chicken sandwiches, beer, shakes, fries and tots and they have bean burgers as well for whoever likes them. I got the brisket burger and added the jalapeño peppers to it. It was a great burger with two big pieces of bacon, briskets and two patties and cheese. The taste was amazing. My son got the Mac and cheese burger and I tried a piece it was good. The classic hamburger is great if you not looking for anything different. The fries and tots have a different kick to them and they taste so good. I recommend which ever your favorite but the taste is great. The inside is super clean the staff is super nice and helpful they deserve a nice tip and I did tip them and it's nice too know they get the tip even if they have to split it between who ever working the shift. They have one tv screen to watch tv while you wait for food. I will be back and I recommend downloading there app before going in that way you get your points on the spot. read more

Smashburger - Burgers Near Me - Schaumburg, Illinois

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My order was completely wrong. Burgers were small, fries okay. Smash tater tots were good.

Stopped by to give it a try since it seems to get so busy on the weekend. Wasn't disappointed the Colorado burger was delicious alittle to many jalapeños but it was still good with a side of fries. Only wish there was a meal combo because you have to buy everything separately but still was reasonable price. Will be stopping by specially if i happen to be by Sunnyside.. read more

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I'm sorry to report that the sevice is surprizingly disappointing. It took more than 30 minutes to get the order. The flavor of the food was pretty good; but by that time it didn't really matter. My first vizit to Smash Buger, I was hoping for better. read more

This is a new place to us. So we gave it a try. Tried a classic burger and a double classic burger. They have some smash burger sauce on. Also ordered fries and chicken tenders for the kids. Tenders were not anything special. Probably store bought. The burger meat was quite salty with the sauce, it was worse. read more

Oh man it is back! The ones near us had closed. I'm not sure what the story is, but this new Smashburger has a prime location and the food did not fail us. I tried the Double Mushroom Truffle burger with rosemary fries and my wife had the classic double bacon cheeseburger, add avocado. Both burgers were served so hot we had to be careful eating them. Juicy, and delicous. Slightly crispy patties. The sauteed mushrooms and truffle oil was so earthy, and went well with the rosemary. The sweet hawaiian style buns hold up well to the moisture too. I love burgers of all kinds, but we missed this. Staff was moving quickly and politely. We had a small technical glitch paying, but they handled it well. They were busy, but seemed to be a well-oiled machine already. We will be back soon. read more

I was asked by comment on my review to contact them via email to try and make things right and I emailed them a week ago and still no response. I do not appreciate it when a business tres to make things right but then fails to see it through until the end. If they weren't going to do the proper follow-up, then they shouldn't have left me a message on my review in the first place. Granted I emailed them sometime after they left the comment, but this doesn't excuse them for never responding to my email. It is also important to note that the order came with a small piece of paper that said for any feedback to email them on so and so address. I emailed them my feedback at the same time I left the review and also never heard back. Its disappointing that a restaurant with good food is lacking in customer service. read more

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This place was hopping for a Friday lunch! The food was delicious and fresh. The staff was clearly very busy keeping up with the orders but one particular employee stood out to me. She had glasses and chin length gray hair. The name on my receipt said her name may have been Kathleen? That woman is amazing. She was working as a cashier handling the line, she was working expo, she was wiping off tables... she seemed fully aware and in control of everything was happening in the dining room and in the kitchen and truthfully, she was ABSOLUTELY KILLING IT. Kathleen, you are an absolute rockstar and I hope Smashburger knows that they're lucky to have someone that cares as much as you do. read more

While I am currently unable to join my fellow Yelp Elites for the grand opening of this SmashBurger restaurant, I would like to review this spot to add on what wasn't told by others. Smashburger is pretty epic when it comes to being delicious and bringing on delicious to the neighborhood. Just peep the menu! Join the SmashClub Rewards before you visit! There's 3 levels that unlock beneficial rewards for you and your friends and family, coworkers and classmates. $1 = 10 points in rewards! Their website offers a nutrition calculator! You get a birthday reward and monthly surprise offers when you sign up for the rewards program. They specialize in best for your buck ingredients and only the healthiest and freshest angus beef around. Give them a try, take a photo, tell the community what motivated you to check them out, tell your friends and family about the new guys in town smashing a yummy burger on the grill. read more

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Got to try a burger/fries thanks to Yelp elite! Full disclosure- I accidentally went here on the wrong date and I ended up ordering anyway, so in the two times going, I can say that I'm a fan overall. As they're still a pretty new opening, they are still getting their bearings. On top of COVID procedures as well, I would say that the staff is doing the best they can possibly do. Everyone is super friendly and very attentive, so major points there. The food: I can honestly say this is one of the better fast casual burgers I've had. I just got a regular single burger, but there are so many different types you can choose from. It's a little bit confusing if you're just wanting a simple burger, but if you say that you just want a single, the person working the register should know what you're talking about. If you're traveling a farther distance, the fries sadly do not hold up for more than 15 minutes. Overall, this is a great, fast burger addition to this area. It's on the outside of the mall, so don't worry about braving the mall madness to get here. read more

This location is the worst. Everytime I try this place there is an issue. Forget the fact I paid $3.299 for 10 tater tots, they actually gave my order to someone else who took it out of the building for at least 5 minutes. They refused to recook or refund. Come to think of it, maybe it was a full order of tots to start with and the other person are them. Never again. read more

Came here last nite, what a disaster. Ordered three burgers with GRILLED onions and didn't realize it was an up charge. Fine, my fault for not asking but guess what, no grilled onions ! 4 bucks gone. The cashier and possibly the manager had some issues the entire time I was there. It was busy and they were not working together, giving attitudes in from of all to see. Service was slow, maybe 30 mins for my order. Place was dirty. Never going back. Never going back. read more

Good burgers! Daughter loves the standard burgers, wife likes the turkey burgers, I really enjoy their breakfast burgers. Good food, friendly service, clean restaurant. Give them a try! I am only giving four stars for one reason. My wife doesnt eat beef. Their seasoning has beef in it. When looking at the ingredients, their seasoning has, "beef fat" & "dried beef". I can only assume they use this same seasoning on their turkey burger. Wife won't eat it anymore. read more

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We were told we couldn't order in the store because they were short staffed and they turned us away. But a bad taste in my mouth and I couldn't even try the food. read more

Best turkey burgers in the area! I love how closely they resemble beef patties. The fries aren't really my style, but the haystack onions and ranch are delicious! Shoutout to Sabrina, who was super accommodating and provided great customer service. read more

Really Great Burgers! Fresh and delicious! I've been to this location a few times since I moved to the area. They are literally the friendliest nicest staff at a fast food restaurant that we've ever experienced. Our thanks to them! read more

Idk what it is with Smashburger locations but each time I go to one, the staff are overworked and unavailable for taking my order. It should neither be a such thing as a customer standing at a franchise branded restaurant for longer than 5 minutes before anyone could take your order. In this case, the cashier stopped me from taking my order to assist in the back with multiple men who couldn't do what she was able to do in the 5 minutes I wanted to take my order. There needs to be a review of this entire incorporation if it's a common thing. read more

After a bad experience the first time, gave it another shot. Both times it took forever for food. Second time I ordered ahead 30 minutes and order was still 10 minutes late. Ordered 2 milkshakes while we were eating and those took 50 minutes to make. I had to remind them that the ticket was on the counter. Will not visit again unfortunately. read more

This Restaurant just opened. Everything was clean, the staff was friendly and all wearing mask & They offer hand sanitizing wipes. Service was fast considering it was there grand opening but You can order ahead either online or by the app. The menu is full of delightful items, something for everyone's appetite. I love love the Turkey Burgers from Smash Burgers. It's fresh, flavorful and every bite leaves you wanting more. Seriously, I've tried a ton of Turkey burgers and nothing compares. They are truly a must have and among my top 3 of local Turkey burger places to try. read more

Smashburger - Turkey Burger - Burgers Near Me - Schaumburg, Illinois

Keep in mind they close at 10pm. I walked in at 9:32pm they had already picked up everything and they are cleaning the kitchen. I get asked "are you picking up?" As soon as I said no she started shaking her head and had an attitude from hell. Immediately I just decided to leave ... I've been a fan of smashburger for years ... in New Jersey, Texas and now Chicago ... this is not IT. I have never in any other location had this kind of attitude read more

Wanted 2 classic double cheeseburgers, called ahead with my order, arrived, paid and waited and waited and waited. After 18 minutes according to the time on my receipt, I finally got my burgers. The other food in my car now cold, and not an I'm sorry for the wait from the staff. Very dissatisfied with service read more

This was our second time at the Smashburger while visiting here in Schaumburg, Illinois, a suburb of Chicago. The food is good and I like that they also offer turkey burgers for those that don't eat red meat but like a burger sometimes. This time they also had brussels sprouts as a side option and we tried those. They were pretty good as well. My husband and I both ordered a milkshake. I had mine remade because it was a little too much milk But didn't have any problem getting it remade and the second one was much better so if you like your milkshakes thick, and you visit here just asked for it to be made extra thick! One of the drawbacks I would say is they don't have combo meals and everything is à la carte, making it a little bit more pricey But overall it's a very good option for lunch or dinner. Also, the staff was friendly and the restaurant and bathrooms were very clean. I believe Vanessa took our order and she told us she had just started working there, she did an awesome job and asked us if everything was good and told us to have a great rest of our day! I thought that was very nice because customer service is all about the experience and how customers are made to feel! If you're ever in the area give Smashburger a try! read more

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I was so excited to try this location out since they closed down the one in lake Zurich. Drove 30 minutes away and ordered 2 burgers and 2 large fries. Burgers were great but the fries were absolutely disgusting, hard as a rock. read more

Super nice lady! First time trying fries and chicken tenders. Place was pretty clean!

Very tasty SmashStack burger Cheesy fries were hot so I appreciated having a fork for them The Chocolate shake had whipped cream as an option. Why would that be an option? Put it right there of course! Tasted great to me read more

Glad they opened one in Schaumburg. I really like their Chicken BLT. It's so tasty and filling. Their bacon is a tad saltier which I like. I also get a side of their sweet potato fries made just right with some crisp to it but still softer on the insides. Finally add a fountain drink which I got the pomegranate açaí drink and it was the perfect meal. Service was really friendly. The cashier and particularly Anne was very helpful and courteous in taking my order. Food was ready in about 5 mins. Everyone was wearing masks and they gave my order in a bag and off I went. I ate all of it as soon as I got in my car :) good stuff! read more

Happy Yelp Elite event! This is the first time I've ever been to a Smashburger. The concept of a smashburger is interesting: a meat patty that's flattened and grilled on the both sides. You get true delicious caramelization on both sides of the patty. When restrictions start to loosen up, I can see the restaurant being a good place for a sit down or an after work hangout bc of the drink offerings and the ambiance the store set up for the customer. The event gave us the option to pick whatever single you wanted with your choice of side and a drink. There was an eclectic list of burgers to choose from. My tried the modified single mushroom truffle Swiss burger with the smash tots. We went for the bleu cheese instead of the Swiss just because of the substitution option. I cannot resist a bleu cheese, and theirs bleu me away. Pungent, deep, and tangy! Their smash tots weren't something to scoff at neither! The rosemary garlic seasoning, uff too delicious! Only caveat was they forgot to get our orders to us after we saw a few people pass us, but you know what it happens and I'm not one to have a small thing like that affect the overall quality of the food and the restaurant. Just try not to have it happen next time ;) read more

Smashburger - Only a photo of the swag and the drinks. Didn't get photos of the food because we inhaled it - Burgers Near Me - Schaumburg, Illinois

I ordered the Mushroom Swiss Burger along with some Smash tots as my Yelp meal. Also ordered a Baja Guacamole Burger, Smash fries and Haystacks! Everything was delicious. I order one burger a single and one a double just to see the difference in size. Would definitely recommend getting a double. The buns are flavorful and I love the rosemary, garlic and olive oil they had to the "smash" sides! I look forward to when we can dine in so that I can taste everything fresh! Highly recommend the burgers and "smash" sides! read more

This my second time eating ya Smashburger and I really enjoy the food is fresh and super good. The workers are super nice the place is super clean too. read more

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First. Smashburger makes a great hamburger. The problem is they never have enough staff, and end up being very slow. This is not based on 1 visit, but every time I go there. Pay your workers more, and get a full staff. Even though the burgers are great, I only go here once a year, because they are always that slow. read more

This was my first and last time I eat at Smashburger. I placed in an order online and immediately ran into problems. I tried 4 times to add the Reese's peanut butter shake with no whip cream, add oreo, add chocolate. Every time the addons were removed. I went to pick up the order and explained the issue and was told that they can only scrape off the whip cream as the other addons would mess up their inventory. I gave up and left with two incorrect milkshakes. This issues continued after I got home. I ordered a double avocado burger, double classic burger, and a classic grilled chicken sandwich, a regular smash fries, and a large smash fries. I was given a classic burger instead of a grilled chicken sandwich. The burgers tasted bland as if no seasoning was used on the patties, the buns were soggy from all the grease, and the milkshakes tasted like nothing but milky peanut butter and not even the flavor of Reese's peanut butter. I understand the ice cream would not even taste like vanilla ice cream since vanilla was an addon. My girlfriend and I were both disappointed and decided this place is way over priced for the taste and the quality of service we received. read more

Food took forever. I ordered in advance but when I got there it took another half hour before my food was ready. Food was ok, but for the time it took it wasn't worth it. read more

Dirty, Poor Service, Except for the burgers everything else is bad. Filthy tables, nobody wants to greet you or take your order, garbage cans overflowing, no lettuce... Never going back read more

I stopped by this restaurant luckily one night after a tennis tournament. The boys on the team, the bus driver and I were very pleasantly surprised by how delicious all the food was. Everyone was very full after when they finished eating. I plan to visit this place again with my son soon! read more

I've never been here before and the cashier at 3:00 pm was so helpful, she really knew the menu. I think these are the best fries I've ever had! I wish I got her name. I'll definitely be back! read more

First time at Smashburger and definitely the LAST. Order taking service is HORRIBLE. They definitely need more personnel. The cashier who takes your orders is also taking the orders to the tables and bagging to-go orders. She leaves customers waiting for at least 10 minutes while she's doing something else and has no backup and jo other team members step in. I waited at least 23 minutes to place my order because cashier stepped away twice to take care of other stuff then the food was greasy and not that great for the price we paid. Very dissatisfied and disappointed to say the least. read more