I came here for the first time on New Year's Eve. I was very impressed by all of the services they offered. I got a pedicure and it was very relaxing. It included a massage, hot towel, hot stones, and paraffin wax on my heels. Ann did my pedicure and manicure. She was so nice and did a wonderful job! All of the other staff were very friendly as well, I definitely will be back! read more

Smile Nails - My New Years Eve nails :) - Nail Salons Near Me - Palatine, Illinois

I used this place about 4 or 5 times in the past, but today I had a shocking experience with one of the technician. Her name is Grace. She did a great job with my mani and pedi but in the middle of my mani she ask if I could pay before she put my nail polish. Hand her my CC and she ask " Only " $41" ? I said yes. Any tip? I said yes I have cash for tip. So I put $5 on the side for her. I usually tip around 15% but I did not appreciate her tone of voice and her attitude ( have $15 cash set aside for tipping). I wanted to see what will happen. To my surprise, she did exactly what I was expecting. She became very rough with my hands, sighing and making faces while applying my nail polish (like a kid having a temper tantrum). At the end of color application, she told me " your tip is not enough...this service is $41 dollars". Responded to her by saying I know it's not enough. I usually add more at the end of my service to see if you will do a good job or not. I told her I wish I recorded your face when I laid down my tip...it was priceless. I told her you just lost a customer and gave her another $10. I did thank her for a mani/pedi well done but her attitude towards tip is very unprofessional. If your the owner of this establishment I guess I would talk to your employees about tips. You do not need to be rough and rude to your customers if you did not get the tip you expected to receive. Finish the job and let your customers be happy. Who knows the next time they come back, they might surprise you. I guess some of the reviews I'm reading are 5 star. To those of you that give a 5 star review, try giving a smaller tip next time and see how the pressure on your hands changes while she is looking at your tip. They are not gonna like you. Oh by the way, they will talk about you really bad too, only you will not understand them cause they are talking on their native tongue. Translate.com can do the translation for you if you want to know what they are saying about you. I was only there to get my mani and pedi but it turned out to be something else. Hope this helps...but that is my experience and will not be going back here. Angie read more

Love this place. Ann and Julie are my favorite. Great little extras like shoulder massage with mani or pedi and they even do paraffin wax on your heels. This included in their stander $25 pedi . read more

I had an amazing pedicure and fantastic manicure by Grace today. Her attention to detail much appreciated and her foot massage was lovely. I love going to Smile nails because they are so incredibly sweet and their prices are very reasonable. read more

This place is just worth one star.. we went on a Saturday afternoon and it was empty with no one waiting and one person getting pedi done even then thy suppa rushed through the whole thing. My meni pedi was done within 45 min. I still dnt know y thy rushed us bcoz even when we wer done there was still no one waiting.. and shoulder massage is like touch and go ...nvr going back ever read more

Amazing job on my nails and the best nail salon treatment I have ever had! Will always go back!

This is by far the best pedicure place I've ever been to. You get free leg scrub, free heel collagen treatment, free hot rock massage on your calves, and a mini massage at the drying counter. I mean come on, all for $25 bucks!? This is a steal. The work is done well. I'll never go anywhere else. read more

I recently started working in the area, and I decided to give this place a try. I am extremely happy with the services. I got a mani last week, and Kay was just wonderful! She was very nice and polite. She was thorough and paid close attention to details. It's already been a week and the polish has not even chipped. The location was clean. The tools used were properly sanitized. The salon had a good selection of colors. The price was super affordable. I will definitely be back this week for a pedi. Absolutely recommend it. read more

regular nail salon was booked so i decided to give them a try for my acrylic fill in. everyone was very nice, however my nails looked uneven, somehow slanted and none were the same shape. i repeatedly told her not to change my shape, when she did and i asked her to fix it she was visibly annoyed. strongly dislike their acrylic powder "dipping method" which made my nails thick and chunky. also, the powder was stuck all over my fingers. i left with still uneven nails, and not even a WEEK later they have all lifted due to poor application. going to my regular salon for a new set as their powder and filing destroyed my acrylics completely. never coming back here. read more

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I went for a pedi on a Thursday around 11. It's a small place, four pedi chairs. A very abrupt man came over and asked if a have an appt. I said no. The window says walk-ins welcome. The man told me they had no time and they could do it at 1:00. I declined. read more

Sally was nice, she seemed like she was doing a good job. Then I looked at my toes, and they were uneven. Mina seemed like she was in a hurry and cut my cuticles so rough, I still have a small cut. She seemed bothered by the fact that I had trouble finding a color to go with my outfit I needed. The only good thing I can say is the quick shoulder massage, and the paraffin hand cream treatment. read more

I've been going to Smile Nails for years and I've always been happy with my manicures and pedicures. I received a free manicure in the mail for my bday from them that I finally got to use. I walked in and I could barely recognize the place. It recently went under new ownership. It's always been nice and clean, but they updated the place with new manicure and pedicure stations. Julie gave me the best pedicure I've ever had and I got a manicure from her that was equally as good. Everyone was so friendly and nice, it made for a nice relaxing hour. read more

I have been going to Smile Nails for a few months now. The pedicure here is amazing...you don't have to look at a menu for extras they are included! So, you get a sweet stone massage and amazing parafin treatment for your heels. The no-chip manicures are also stellar! As you get your manicure, they have a moisturizing treatment they apply to your hands, which is great for Chicago winters. The women are all very nice and try to establish rapport with the customer versus talking to each other in their native tongue. Great selection of colors too! read more

My favorite in the area for the price. Friendly staff. Comfortable massage chairs. They take their time, in a good way, and make sure I am happy with my manicure/pedicure experience. They mailed me a card for my birthday for a free manicure. read more

Very relaxing and awesome service will definitely come back again. It's my first time here. Free chair massage and back and neck massage with pedicure. No complaints, can't get better than that. Place is clean and peaceful as well. I plan to recommend to friends as well. read more

Smile Nails - Awesome experience, its my first time here.very relaxing and great service. Prices are reasonable. - Nail Salons Near Me - Palatine, Illinois

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Walked in no appointment and taken right away. My husband received his first Man's pedi, he loved it. Ms.Ann did my pedi and full set of nails. Ms. Ann did an amazing job. I will be back for sure for another pedi and fill. Thank you Ms.Ann for being so patient on a design you have never done before. Again you did amazing. Thank you read more

Smile Nails - Ms.Ann did an amazing job. - Nail Salons Near Me - Palatine, Illinois

Went there for the first time over the weekend. They take walk-ins. They were really nice. They give you a hot stone massage and paraffin wax on your heels with the "standard" pedicure. They also put your hands in these little lotion gloves while they give you your manicure. They have a cash back rewards program. As I understand it 5% of whatever you spend gets banked and when you have enough rewards you can use them towards a service. I will be back. :) read more

Love this place, my nails n toes are always Great. Paraffin wax for my heels. Mini massage after. They are great with brow's as well!

We normally come here but recently have been very rushed to pick out a color and move quickly to the chair. Really rude. Will be going to one of the many other nail places in the area next time. read more

No one does my eyebrows quite like Smile Nails! I recently wrote a review about another nail place, as I had gone there to get my eyebrows done in a day that Smile Nails was closed. I stand by my positive review, but after looking at my eyebrows more closely I realize that the shape isn't quite as good as what I get at smile nails. They are cleaned up nicely, but that's a certain shape that they always give me here that really stands out - to the point where I get compliments on them! This is the second time in a row that I had my eyebrows done somewhere besides Smile Nails (due to time, proximity constraints, etc) and I swear it will be the last! I naturally have very thick eyebrows, so I generally get mine done every 2-3 weeks, and have been since I was a teenager. I've gone all over and this place is by far the best when it comes to properly waxing and shaping my brows! When I get my eyebrows done here I know I'm truly able to put my best face forward! read more

This was the best pedicure I've ever had and it is all thanks to Julie! This was my first pedicure since having my 8 week old son and she not only congratulated me and empathized with the stress and exhaustion that comes with being a new mom but she went above and beyond with my pedicure and gave a wonderful massage, including paraffin and hot stones massage. I will definitely be back to see her! read more

Very unhappy. Had French acrylic nails done and was very unhappy with the work they did. First of they did the dipping powder technique which for me is bad quality faster and very expensive! The next day my nails started to chip. I made sure I didn't wet them as much take good care of them because I paid $40 NOT Including tip!!!!!!When other nail salons charge $25! Also the nail technician filed my cuticle!! It is as painful and she didn't even use the appropriate tools. She was so rushed she didn't bother to let them try! This place is super expensive! I would not go back! read more

Smile Nails - Nail Salons Near Me - Palatine, Illinois

I love this place! I've been to many nail salons and none compare to Smile Nails. They are all about the customer. Christmas gifts, free birthday manicure, and for every service you get points to later apply. And they do a great job! I've never been disappointed as long as I live and work in this area I will always go to Smile! read more

Went with my mom to get our nails done over the weekend, and her toe got infected from the pedicure.

Been to MANY nail salons over the years and most are similar. This place is one of the nicer ones. They do a nice massage, hot stones and paraffin your heels. It's priced the same as most salons but you feel like you are getting a little more and you don't feel like they are herding you in and out like a lot of other places! read more

I went in for a gel fill and pedicure. $70.00 not including the tip. Expensive, but I was very happy with the result. Grace made me feel very comfortable. Her pedicure was really nice! read more

The staff is the friendliest I've ever encountered at any nail salon I've ever been to! Also the pedicures here include a hot stone massage on your legs and it's wonderful!! read more

As a regular customer of Smile Nails I would recommend them to everyone. Something new, dip powder, is awesome. I was a no chip girl until I was introduced to the dip powder. It is as durable as no chip, shinier for at least 2 weeks, and my nails are healthier then ever. Kay and Ellen along with the other girls are the friendliest ever and I wouldn't go anywhere else. Love this place!! read more

Seems like you have to be a regular to get good service. I watched her fly through my pedicure while a women sat next to me before and after getting the same service. I went once before and they acted the same way- visibly giving Xmas gifts (probably crappy nail files ) to regulars and not to little old me ha! But yah not gonna come back. read more

I just called this place to book a party and the manager said " no thanks, I have nails and massage here too so I don't need you." Then she hung up. Feeling she misunderstood me, I called back and she said "Sorry I can't talk to you." Then hung up again. Clearly I will not be dropping in on this nail salon anytime soon. What horrible service!! read more

Smile nails is my absolute favorite nail salon. I live in the city but everytime I come to the suburbs I make sure to stop here. Regular mani lasts for almost 2 weeks! Everyone that works there is so great! read more

This was the first time when I had my nails done at the salon. I usually do my own nails and sometimes I do my own acrylic set however this time I figured it would take less time I would be getting my nails done by a professional and pamper myself at the same time. The moment I walked in they asked me what I want I told him I want a brand new acrylic set. They told me is going to cost me $15 more to remove my existing fake nails that I had on. I figured it's no problem I can spoil myself once in a while. She did my nails and then I asked her I want non chip gel on top of the acrylic. She said no problem pick your color but it's going to cost you $70 I thought I didn't hear right the first time. Again I said OK no problem. I did not pay attention nor did I look at my nails until she was finished I thought I'm going to fall off the chair. In my opinion my nails looked horrific had no natural shape whatsoever quite honestly looked like she gave me shovels instead of nails. I gave her $80 and she has never offered to give me back $10. That was not important to me because I would've tip her for her time and not her job quite honestly but it just bothered me tremendously the fact that she just assume that the $10 are for her and at this point she never at least thanked me for the tip. I got home and I had to redo my nails which at this point I would've saved me time and $80. Please see the photos attached and you decide for yourself if this is the place to get your acrylic set. read more

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The salon is very clean. Feel like they are always in a rush to get you in and out. Second visit, not sure if I will be going back. read more

Had a manicure and pedicure everyone was very sweet and very accommodating and my nails look great! Will come back!

I just discovered this wonderful place and I love it. Eunice was amazing and took her time. The place smells wonderful, and they pay attention to the small details. Very clean and hygienic. Def recommend and will be back read more

The only reason why this place got one star is because I was unable to give them no stars!!!! I am never someone who leaves reviews but in the case I had to. Stay clear of this place at all cost!!! They have no idea what they are doing and repeatedly hurt me and my friend when we were getting our manicures. I have never seen a place so ill prepared for services that they clearly offer on their website. Keep in mind that the website is lacking any form of pricing for the services they include, so we called to find out how much a full pink and white set was and we were told it would be $45, then at the end of the visit we were both charged $50 for the worst set of gels (which I am almost positive are not gel, but instead acrylic). Save your money and your time (and your fingers) and go somewhere else!!!! read more

Had a no chip done and it was done very poorly. Had to go back and have them fixed a couple days later because thy were chipping. Total slop job. read more

I won't go anywhere else in palatine to get my nails done. It is clean and the staff is nice and so welcome

The staff at this salon seem so rushed sometimes. It's a shame because I do feel they do a good job usually but today they acted like they wanted to get you in and out. I had to tell the girl to file and buff my nails because she neglected to do so. I am not picky on my pedicures but do not want to seem like I'm being rushed out especially if they do take walk ins. I come in for the hot stone massage but I'm really going to have to reconsider coming back after all these years. read more

Friendly, clean, fast, and decent acrylic nail fill-in. However it was expensive for just a fill-in ($45 plus tip). Usually it's $25-$35 anywhere else I've been. I also didn't like their manners in asking for a tip, and then telling me next time it needs to be in cash. read more