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    My family of 4 have been with this dentist for 15 years although the dentist has changed twice during that time and I just received a letter telling me to find another dentist because I refused a deep cleaning. I made this decision because I had no bone loss, no cavities, no bleeding and I didn't feel it was necessary. He told me verbally if I didn't follow his plan he could be sued if something went wrong. I and the dentist remained polite to each other throughout. I find this quite shocking so stear clear of this practice. I also have found their accounting to be concerning. I had a small amount suddenly outstanding without any treatment which they couldn't explain but just wanted me to pay. ($13). This is not the first time I have received bills that I had to question. Beware. I would not recommend. Text in attached letter reads: 01/29/2024 Dear John, Because Dentistry is such a personalized service, a good rapport between dentist and patient is of vital importance. Our relationship seems to be missing important elements of communication, trust, and mutual understanding. After several conversations and carefully reviewing your dental health status, it is my opinion that my recommendations for your dental treatment are not being followed. For that reason, I believe it is in your best interest to seek dental care from another dentist. Our office will continue to be available to you for emergency care for 30 days while you are seeking other dental services. We would be happy to forward your dental records upon your request. Sincerely, Amin Ben Javid DDS D, ASBA www.PromenadeDentistry.com 27420 Tourney Road, Suite 230, Valencia, CA 91355 * 661.222.2242

    Above shows better quote from different dentist, below is promenade charging $1000 more.
    Sarah B.

    I can not recommend this place less. I highly recommend that you get a second opinion or simply don't go here. While the staff are all friendly, I am shocked at just how much they are trying to rip off their patients. I was told I had 3 small cavities and would need porcelain onlays. When I asked if I could just get regular fillings they said that the onlays were what was needed and not fillings. I didn't feel right about what they said regarding my teeth as I go for regular dental checkups and hadn't been experiencing pain in those teeth. I got a second opinion from a dentist at a different practice. Turns out, I only need 2 small fillings. With Promenade I was going to need to spend $1267 out of my own pocket after insurance, with my new dentist I am only spending 75 dollars out of pocket after insurance. The dentist I just saw was shocked that I was told I would need onlays as I do not need them at all. I had also gotten a quote from both dentists for Invisalign. Promenade quoted me 5,500. My new dentist quoted me 4,500. By switching I am literally saving thousands of dollars. I highly recommend NOT going to this practice despite how friendly they may appear.

    How unprofessional, check my review, they scam your insurance companies, charge for more than what they actually do.

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    8 months ago

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    6 years ago

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    Ben J.

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    7 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    Page 1 of 6

    Ask the Community - Smilebody

    Review Highlights - Smilebody

    The very next day, although doctor Ben was incredibly busy, with multiple surgeries, he found time (between two of them) to reinsert the crown.

    Mentioned in 69 reviews

    Read more highlights

    You might also consider

    Santa Clarita Advanced Dentistry

    Santa Clarita Advanced Dentistry

    4.2(365 reviews)
    0.2 mi

    I absolutely love Santa Clarita Advanced Dentistry! All of the hygienists are wonderful--friendly,…read morethorough, and very efficient. I've always had such a great experience with everyone there. One of the things I appreciate most is that they are always on time. I never have to sit around and wait for my appointment. The entire staff is professional, welcoming, and genuinely caring. I highly recommend Santa Clarita Advanced Dentistry to anyone looking for a great dental office!

    I've been going to this dental group for years and have always been loyal to the practice, which is…read morewhy it's disappointing to see how much the customer service has declined recently. The biggest frustration is that they are no longer willing to bill insurance on my behalf, leaving the patient to deal with the insurance process themselves. After years of being a patient, I find this especially disappointing. On top of that, it seems increasingly difficult to actually reach someone at the office. You have to jump through hoops just to get a live person on the phone, and when you finally do, the interaction often feels rushed and as though they are annoyed that you called. I understand that offices get busy, but customer service and communication are a big part of the overall patient experience. Unfortunately, the level of service I've received recently is very different from what I experienced when I first became a patient. After being with this practice for years, I'm now seriously reconsidering whether it's the right fit for me going forward.

    Photos
    Santa Clarita Advanced Dentistry
    Santa Clarita Advanced Dentistry
    Santa Clarita Advanced Dentistry

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    Fridman Family Dental Care

    Fridman Family Dental Care

    4.0(6 reviews)
    0.2 mi

    As a dental professional myself, I can recognize and truly appreciate a great dental office--and…read moreDr. Fridman and her team took excellent care of me today! I finally got the courage to go in and get my own dental work done! Just like many patients, I had been procrastinating because of fear, cost, and all the usual excuses. I am SO glad I finally went. The office is beautiful, and the entire staff was friendly, welcoming, and accommodating. They also have great technology, including a digital scanner and AI, which helped make the whole visit informative, efficient, and effective. But most importantly, the experience was friendly and PAINLESS! As a dentist myself, I have to give special recognition to Dr. Fridman's anesthetic technique--it was honestly one of the best I have personally experienced. My procedure went quickly and painlessly, and I even got to see the before-and-after photos and X-rays. Excellent work and a great experience from beginning to end. Thank you very much, Dr. Fridman and the entire Fridman Family Dental Care team. You guys just earned another PFL--Patient For Life!

    My story: I was "grandfathered in" as a patient from Dr. Barry Weber Family dental practice…read more Service from Dr. Weber and team was very warm, friendly, and personable. When the business was sold, I was switched to Dr. Fridman herself. She was ok, but not as reassuring and comforting as Dr. Weber. Then, I was unexpectedly switched to Dr. Fariq for a procedure, but I had not yet gained a level of trust and comfort with Dr. Fariq. At that point, I felt like a commodity. The providers at Fridman Dental may indeed be great. Just be aware you may feel treated more like a business asset than a sensitive and vulnerable human being. At my last visit I requested for Dr. Fridman to call me to discuss this issue. I never got a call back from her, so I decided to share my feedback here, instead.

    Andrew A Tran, DDS - Vivid Smile Dental

    Andrew A Tran, DDS - Vivid Smile Dental

    4.7(53 reviews)
    0.1 mi

    Poorly run office with toxic support staff. Their billing is illogical and they do not consistently…read morecoordinate prior auths or eobs to assist patients in verifying benefit coverage, there are billing problems and this office is very money hungry. Patients get surprise bills, even years after service was rendered. They will maximize every possible charge without providing the patient with informed consent and the patient will later incur a $unexpected bill. Their front office staff hung up on me not once, not twice, but three times when I called to try to clarify charges which didn't make sense. It was surreal and very reminiscent of dealing with poorly behaved children who can't answer questions to clarify charges. We do not recommend this practice and are happily pulling our entire family out. Too many toxic situations with this practice and we have never experienced anything so awful in many years and numerous dental practices. Dr. Tran as a dentist has excellent skills and it's unfortunate his support staff are incompetent.

    It was a 10 day wait before I got to see Dr. Tran. He is a busy Dentist, which is good, right? I…read morewouldn't want a dentist that I could that minute, unless it was an emergency. : ) First time customer to Vivid Smile. Receptionist were super nice and helpful. I filled out all the necessary paperwork to get started. I only got to swipe right once, then a technician called me in. She was quick and meticulous taking x-rays. 5 minutes later after reviewing my x-rays, Dr. Tran came in did some tests on my tooth and gave me the diagnosis. Wasn't happy with the diagnosis, but very happy with my experience. I'll be going back for a cleaning after my root canal. : (

    Photos
    Andrew A Tran, DDS - Vivid Smile Dental
    Andrew A Tran, DDS - Vivid Smile Dental
    Andrew A Tran, DDS - Vivid Smile Dental

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    Heritage Oral Surgery & Implant Centers - outside the building

    Heritage Oral Surgery & Implant Centers

    4.7(96 reviews)
    0.1 mi

    Heritage Oral Surgery is a welcoming collective for our community. A team of people, for THE…read morePEOPLE!! This is RARE in today's world! I did my research you see & I came to the overall conclusion that Dr. Lang who've I yet to personally meet & Dr. Ramsey are here to do GOOD work. Let me explain... My son who is 11 years old has a rather complex case with the Ortho. They recommended we get ANCORS aka TADS to retrain the JAW, (we have/had an underbite) as the first faze face mask did not work. We went to multiple Oral Surgeons for consults. I had heard many stories online about the different cultures of offices here in our community. I dived right in. It took me months to decided. It was an investment. Not many Drs are educated in this particular SURGERY!! Ramsey is tho! He is so educated and so YOUNG!! I loved how Ramseys office had a very comfortable vibe to it. The surgeon had his regular assistant and she was so nurturing to my child. Every time we went in she was there!! I loved the consistency!! Ana became like my son's MAMA DURING THE SURGERY!! He felt so at ease with her since I couldn't be in the room. She had it all UNDER CONTROL and was super calm!!! We had the surgery done in January and it is JULY now!! wow! time FLIES!! MY SONS JAW THO!! WOW THE TRANSFORMATION!! He's turning into a man!! its working and its so beautiful!!! his jawline. & With this tads surgery it will keep him from having MAJOR JAW SURGERY at 18 years old!! yay!!! A few more simple, but notable comments. Office was opened on time as we were one of the first appointments in the a.m. Office was/is always clean for surgery & follow up appointments. Office ran on time Doctors notes for school were super easy to get and I didn't forget for once, because the office was so calm. I was able to "think". *** If I had to pick on (-) Negative thing to say I would just say for the front office to work on phone wait times. There was a few times I had to wait 15-20minutes on hold which with children and life moving top speed is very difficult. I was able to stay patient tho cause I knew the wait was worth it for Ramsey!! You won't be disappointed! I want to THANK THE ENTIRE OFFICE Staff FOR CARING FOR MY FAMILY!!! I am so appreciative!!! Care is hard to come by in this world!! Dr. L & Dr R. are kindhearted MEN!!! don't take that for GRANITE!! - Webb Family

    THIS ORAL SURGEN DOES NOT CARE ABOUT PATIENTS!!! They just care about money and are sketchy as…read moreHELL!!! I need my widow teeth out URGENTLY (all 4 are impacted) and I made an appointment with them. Initially they gave me a price and I informed them I already had the necessary X-rays for the procedure; they said they'd see and let me know if it would be less later if I still needed another and would need to pay MORE. So I scheduled my appointment and went hopes for the best but when I got there they still tried to make me pay for X-rays and I had to inform them again my dentist had already sent them over and they HAD received them. After this they wanted to schedule my surgery (pre-approval). I asked to wait to schedule until approval because they told me if pay $2,000+ and then based on IF it was approved they'd reimburse me. I said no thanks I would just wait cause they informed me it'd be a max of 8 weeks. After over 2 months I sent them several messages via their online website messenger asking to see if it was approved to schedule because I was in so much pain. They didn't bother getting back to me on any of those requests. After that I tried calling and asking if it was approved and they told me NO. When I asked if it'd be possible to check because it'd been so long they told me no and they weren't gonna call or pursue it. They told me to contact my insurance and blamed them. When I called my insurance they informed me that it was approved THE SAME DAY. They also sent them over the information and verified the surgery center had made no effort to contact them after submitting. After this I tried to inform the doctors I had seen about the issues and refusal to help with an APPROVED CLAIM and got no call back or anything. But can't expect much when they also informed me they don't document the calls they take (the secretary was kind enough to inform me, since they didn't log the MULTIPLE calls I made trying to get this appointment because I was in pain. Posting for a significant other. Original post on google.

    Photos
    Heritage Oral Surgery & Implant Centers - In the lobby

    In the lobby

    Heritage Oral Surgery & Implant Centers - Lobby - so clean

    Lobby - so clean

    Heritage Oral Surgery & Implant Centers - Lobby / waiting room  - classic vibes

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    Lobby / waiting room - classic vibes

    Smilebody - generaldentistry - Updated September 2026

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