You know you are in good hands as soon as you walk through the door of Pioneer Valley Dental Arts…read more The atmosphere is warm and welcoming. The staff is human and approachable. The clinical care is the outstanding! Dr. Ziemba is technically skilled, of course, but is also kind and compassionate. I have OLD, warn teeth, but his "dental arts" approach to repairirng them keeps them looking great! I highly recommend this dental practice!

Carole: I find it a chore to write a review; however, in the…read morecase of Dr. Lucido and his staff I find it necessary. My family dentist of more than thirty years retired and Dr. Lucido was highly recommended to me. Understandably, I was quite apprehensive during my first appointment at Pioneer Valley Dental Arts. Yet...I must admit I was pleasantly surprised. The office was clean, comfortable and cheerful and the staff was polite, helpful and friendly. More importantly, Dr. Lucido was unbelievably knowledgeable and professional. He gave me a comprehensive examination and addressed any of my fears and concerns. Dr. Lucido is clearly a skilled and compassionate dentist. My heartfelt gratitude goes to Dr. Lucido and staff for their excellence in patient care! I am looking forward to my next visit.

This is my go to place for all my dentistry needs. My whole family comes here. It gets a little…read morebusy when school is out, because all the college kids want to get their teeth cleaned, lol. I come here every six months. They have a cute little waiting area with magazines to read and a few toys to keep the kiddos occupied. There is a little coat closet you can hang your coat in. They are very efficient and gentle with your teeth. My four year old son actually likes to get his teeth cleaned, which is great, I was terrified as a kid. They are so good with him and he gets a little toy when he leaves, so he is always excited about coming back. My teeth always feel nice and clean when I leave. They give really good recommendations too. The dentist comes in after the hygienist is done and does an overlook of everything. I really like this joint and the abundance of parking is always a plus for me. I totally recommend this place! The employees are always nice and super helpful.

Let's be honest- no one likes going to the dentist. I think I hate it more than most. I get…read morehorrible flashbacks to childhood cavities being drilled. I grew up in pre-flouridated water days, and had lots of cavities. Having shared that, sometimes its just not avoidable. So I go when I have to. And I go to a wonderful dentist. He understands my fears and is kind and gentle and caring. I really trust him to take good care of me. He has the same office staff that has been there for years and know me by name. I think that also speaks volumes about what a good man he is. And the staff works hard to get me in around a very busy schedule. My appointments run on time. I get called in right on schedule and if they say its a 15 minute visit, I am in and out in 15 minutes! I highly recommend Dr Rappaport- for those times when you really need a dentist, and your twice yearly cleanings (yes, they really are important!)

DO NOT GO TO DR. KREITZER! And here is why:…read more I called her because I wanted a female oral surgeon to perform my wisdom teeth extraction. I was willing to pay out of pocket for her to do this because in my life, I had something happen to me that (a very sensitive topic that I am only mentioning because I need everyone to understand why I do not want anyone to be subjected to her mistreatment). Dr. Kreitzer was so irate towards me for something that could of been handled so much differently. Instead of sounding like a concerned doctor, Dr. Kreitzer acted like an angry parent, belittling me and saying that "as a responsible adult, you should have done this- this - and that" but Im not her child. I am a paying client of Dr. Kreitzer who has given her $250 for a consult and was about to give her $2400 to extract her wisdom teeth. I could have gone to someone in-network with my insurance, but didn't because I TRUSTED DR. KREITZER TO GIVE ME BETTER CARE OVER A MALE ORAL SURGEON, but i feel just as BETRAYED. I would NEVER recommend Dr. Kreitzer to ANYONE (even my enemies!) and would most definitely tell anyone who has had something sensitive happen to them in their life, to go else where.

Dr. Hausman and staff are the best! They are professional, knowledgeable…read moreand caring. I feel like I'm having a visit with a friend! I am extremely happy with my dental care!

Always a positive experience! Dr H is a great dentist! I had to have my front tooth pulled and he…read morewas able to match so perfectly you could never tell! Chantal is a great hygienist always so pleasant and does a great job cleaning. Highly recommend this office very ethical and trustworthy and the entire staff is so pleasant a great team!!

The best dental experience ever very clean everyone is nice and the quality of care is unmatchedread more

I went in for a tooth cleaning, but ended up with a $200 bill that I have to pay fully out of…read morepocket as it was billed as D4355-full mouth debridement. I called the practice and the office manager who took my call was very rude. The individual kept talking over me with condescending tones. Without taking any of my info, this manager told me right away the procedure was done because I had "severe bone loss on my teeth". Where did the "bone loss" come from as the person didn't even ask for my name or claim number? It was by then the person realized that she needed to take my info and look at my visit notes as opposed to making up an excuse for the code they billed. It was a frustrating experience. I have to deal with surprise billing and got yelled at by their staff. Also, the manager insisted she overheard the hygienist informing me it was not a tooth cleaning when I sat in their chair getting the procedure. I'll leave it for you to judge whether this statement is true given my visit was about a month ago with only me and the hygienist in the exam room. I would caution you to be careful when choosing your dentistry. Hope you won't learn the lesson in a hard way like I did. It's unfair to make the patient take a financial loss in the name of "for the best of your health" without informative decision consented by the patient.

I moved here from out of state and it killed me to leave my dentist of 30 + years. That said, I…read morestarted a search for a new dentist. After going to two different dentists recommended by friends I was still in search of a dental office that provided service even close to my old dentist. That's when I came across Flagship Dental, once again a recommendation. Everyone here is great, from the office staff to the hygienists and finally the Dentists. They are all pleasant and very professional. Even their billing department is pleasant to deal with, I'm hooked. Hopefully I will never have to took for another dentist.

Great hygienists and staff and Dr Foerster is wonderful too. Gentle touch - provide sunglasses etc…read morefor the bright light and make you comfortable

Used to be great before Dr Coughlin sold it to a big corporation. Now it's impossible to get an…read moreappointment (8 month wait when I had to cancel due to illness), staff is constantly changing and the last two times there wasn't even a dentist on site. My hygienist, Nicole, is amazing but the practice is not. I ended up changing to another local dentist.

Used to be a good group until it was sold to Great Expressions. No notification to patients…read more Rude, arrogant hygienist in Longmeadow office (Dan). New dentist everytime you visit and no communication between any of them. Changed to a different practice.

Dr.Betsy is the best! She makes you feel so comfortable and calm during your appointment! Would…read moreabsolutely recommend her to anyone who asked! Jill at the front desk is so accommodating and extremely friendly!

I fell and chipped both of my front teeth. They took me in right away even during the Coronavirus…read more One person only in the office at a time. Dr Cole and Tara were awesome. He bonded my teeth and you can't even tell I ever chipped them. I have been a patient for over 20 years and I plan on being a patient for another 20 years. I highly recommend them!

Horrible dentist! This dentist does not care if he hurts you! He is the worst dentist i have ever…read morebeen to. I had a root canal which took him 7 hours straight to do. He works on you then goes to another patient which would be fine if he came back in to check on you. Sometimes I have wondered if he was out to lunch. He doesn't if he is hurting you just keeps working. My root canal was placed at an angle so its sticking out in a weird way, and its so big he had to first, and not enough. I also had a crown put in which is like a huge marshmallow in my mouth. My front tooth is now crooked. What a waste of braces. ​

Lena and Dr Dores were both so patient and kind ! They walked through the whole procedure with me…read moreand held me hand the whole way . I went in with a chipped sad smile , and I walked out confidently with a smile i can be proud of .Also a huge thank you to the woman at the front desk , the man who took my before photos and the hygienist as well . The whole team are amazing, and I'm so sorry I don't remember all your names to thank you each individually.