Just about a " puppy meal" kind of business . Be aware of the new billing code - DEEP CLEANING - I insurance pay on this is around $800-$1000 so when you walk in they recommend a Whopper deep cleaning and mind you it is NOT your choice to get a regular cleaning. I made 2 appointments for 2 cleanings for today, mine and my son.... " the cleaning girl" did her well practiced speech and " recommended " the deep cleaning for my son, he already had one done there and it was so painful that he decided never again . At that time I informed her that we just want a regular cleaning ... she exploded and told me " it is my recommendation to do the deep cleaning and you want a regular cleaning GO somewhere else". So , we did It is my money, my mouth and my decision what I get done in my body". So if you are a " sheep" and can follow their orders go ahead .... ! As for me ... I am the customer and decide what I want and that little rude - cleaning girl and her nasty attitude ... she can go kick rocks ! Or get a dog she can give orders . read more

If a negative rating could be left, that's what this would be. My mom, an 83-year-old senior, with tight income has been treated awful by Smiles on Randall. She had a missing tooth that she was getting a removable replacement for. The dentist scraped the roof of her mother badly and was dismissing as she explained her discomfort. She then arrived for her expensive tooth replacement and they notified her of needing to have an exam for an additional $54. They wouldn't release the tooth to her without the exam and she was never told about the exam needs or additional cost prior to agreeing to have the tooth made. Completely unfair and unacceptable way to treat any customer, let alone a poor senior woman. read more

I was a new patient late in May 2024. The doctor was in my room for under 1 minute, giving her name while standing out of sight. She said a few sentences to the hygienist and left without ever even looking at my mouth; they charged $50 for an oral exam! The hygienist took xrays but the doctor never spoke to me about them. When I called from home the next morning and complained, the girl said firstly that the doctor said she had examined me! I said she did NOT and then she came back saying that I could come in that day for another cleaning, free of charge. Why would I go back? So I was out $50. I couldn't trust her. read more

My daughter and I have been patients at this office for 10 years and the office used to be wonderful. I have dental assisting background and education and have never feared the dentist until now. The quality has tanked entirely. I am disappointed in the service both my daughter and I have received at this office. A few years ago, an assistant once dropped the glasses for my daughter. She picked them up with a gloved hand gave them to my daughter to wear for the procedure and proceeded with the cleaning without changing gloves! That was the first red flag. On her last visit, they told me multiple sealants placed by this office have fallen out again and want to add more. When I suggest the reasoning they fail is because of THEIR improper placement (the #1 reason they fail), they deny and then ask me to pay for her sealants to be redone. Why, to have them fail again? Plus they said nothing about removing the broken ones. For me, the dentists seem like they are in a big hurry all the time and assistants are either not trained properly or just dont care. Acid etchant was placed on my areas to be filled and the assistant doesnt use high speed suction to get it all out resulting in ulcers and sores as well as a bitter taste in the mouth. My last visit, I tried to stop the procedure as I was almost choking on the etchant and water for 20 minutes, but the dentist kept working in my mouth....Assistant let me breathe in all the filling material being drilled off my teeth because she didnt use the high speed suction. So it was like I was being tortured. I couldnt breathe, I couldnt swallow, I was having a panic attack. Dentist left the operatory before checking that my margins. I asked the assistant for floss and my margins were all sealed shut! So MORE discomfort from not using the mylar strips. Then after messing up a simple procedure, the other dentist tells me my teeth were crooked to begin with. I had photos to show those teeth were never crooked!!! All I wanted to do was get out and never look back. And Vivian, while nice, I am convinced did not take my complaints seriously. In conclusion, if you are interested in gambling with your dental health , unsanitary and uncaring staff, you came to the right place. I am sad I have to find a new dentist but maybe all the good staff left for a reason. The ADA, IDFPR & OSHA should really take a look at this office and its staff. read more

I'm sorry, did the middle of my sentence interrupt the beginning of yours? The interaction I had over the phone with the front desk person: it was the most unprofessional, immature, chip on the shoulder attitude I've ever come across. This girl needs to be retrained on her customer service skills. Her customer service demeanor was out the window once she was confronted with a minor debate. She was constantly interrupting. Raising her voice. Talking over me. UPDATE - March 24-2021: Received certified letter from Smiles stating that they want to discontinue our Doctor Patient relationship. Smiles, I already discontinued our relationship!! Good one. Still no apology regarding my experience. Check this out...spelling mistake in letter: "Please get in touch with our staff to obtain any dental records YOUR may need." UPDATE - March 19-2021: HAD an appointment today. They called and stated that they want to cancel this appointment because of the above review. They said if you want to keep your appointment than the review needs to be taken down. That's why there are reviews done...to keep people informed about truthful good and bad experiences people face. No one needs to be treated unfairly or talked to in an unprofessional way. In the conversation today with the dental office, no inquiry was made to exactly what happened or an apology. No one took responsibility. This review still stands. It's evident that this office only focuses and responds to the good reviews and ignores the bad on here. Treat people how you want to be treated. Bad experiences = Negative Reviews. Just look at all these negative reviews. I should have went onto Yelp. If I had seen all this, I would have went somewhere else. I will continue to spread the word about this bad experience not only online but via word of mouth. Folks - go somewhere else for your dental needs. I am. read more

Smiles on Randall - Certified letter from Smiles w/ spelling mistake. - General Dentistry Near Me - Carpentersville, Illinois

how infuriating. if I can go in the negative I would.! #Pissed yea I am upset but this is a long frustrating process. Keep reading. .....The only reason I have to go to smiles on Randall Dentist Office is because of my insurance. And thank goodness, I found an alternative place that really takes care of their customers. I went in for a mouthguard after I had a broken a tooth-and they really had terrible bedside manner with that! I am so done. .....more to the story... Not only did they not help me through that process peacefully with my tooth, But then, as I proceeded to prevent another problem w/ getting a mouthguard, they did not listen to my needs, my words, my concerns, etc., the mouthguard that they gave me was too thick when I told them exactly what I needed (and that was exactly what I was trying to prevent) . I needed a thinner guard and when I went back for the second time to fix the problem so that I could protect my teeth, with a lot of piss and vinegar from the staff and the "billing department" they wanted to charge me another $150. Hell no I already paid over $200. Bottom line is that their bedside manner sucks, they don't listen to what you communicate, there's no one else to talk to about billing, and they're just plain out rude! It's definitely not patient Friendly or focused They definitely don't care about you !!! It's all driven by money instead of people. Time to shut down!!'. The ratings just keep going down. sorry smiles dental get your act together. It should be people first!' more accommodating and less arguing!!! read more

I would avoid this place if you have a choice. I went there because my old dentist retired and they accepted my insurance.. I felt no one addressed my dental issues, or wanted to talk about them. Time is money, they are definitely in the money making business. They took a bunch of x-rays (normal) and got right into trying to sell me on a deep cleaning job ($800 out of pocket). Never addressed what I was there for. read more

Dr. Enberg and Shelby are the absolute best! I love the atmosphere and all of the staff are so friendly and caring. My daughter request Shelby every time as she makes her always feel so safe and comfortable! Thank you always Smiles for making our family feel so comfortable! read more

I scheduled an appointment and I arrived at the office for my first visit. They asked for my SSN, and I explicitly told them the that I would not provide that information to them. The lady at the front desk said "OK" and I went back and had my initial visit and x-rays. My next appointment was a week later. I arrive in the office and a new lady at the front desk asks for my SSN, which I made clear that I would not provide that information. She said it was "office policy" to collect the SSN and I replied that I would not provide it, to which she replied, "have a nice day." Here is my question. If this was the office policy, then why would you let me complete my first visit and and why would you take my x-rays? Why didn't you state that during my first visit that I could not be seen if I would not provide my SSN. Additionally, why would you allow me to waste 30 minutes out of my day for my second visit, given that you would not allow me to be seen? Why not call me before my second visit and tell me not to come in, if I would not provide this information? This was a waste of my time. read more

Stay Away from Smiles On Randall ! 2.5 stars on YELP Front desk person Esme is very rude and doesn't greet patients or maybe it's selective . She needs to be fired or at least reprimanded Discrimination is a sure way to lose Medicaid funding . If there are other patients that share my same sentiment, please comment below . Maybe we can forward these complaints to an attorney or law firm as part of a class action lawsuit . read more

Billed me for a root canal when I went in for my 6 month regular cleaning. 5 Months later and I am still waiting for my refund.

This place is awful and they will try to scam you. I saw them this past summer and they lied to me and tried telling me I had gum disease just so they could get thousands of dollars out of me. Since then, I have seen two dentists, one of which is a longtime neighbor of mine who I trust. They both told me I DO NOT have gum disease, and that Smiles on Randall is a Medicaid office, and they don't make money on basic cleanings unless they do extra procedures. It's disgusting that they lie and scam people like this. Do not go here!!! read more

I would give 0 stars if possible. I went for my first time here for a check up. Young dentist said I had a filling that fell out and needed fixed. Went back and had it filled. Had pain where she worked and couldn't chew. Went back in and she just desensitized it? Well still a ton of pain. Went back yet again and she redid the filling. After numbing wore off I still had a ton of pain and couldn't chew on that side. Made an appointment and asked for a different dentist. Went in today and I got the SAME dentist. X-rays done for the 2nd time. She said nothing wrong on the X-rays and nothing wrong either with my bite. She said she was referring me to an endocrinologist? Anyway, after months of pain and 5 visits I decided to walk out. I went in fine and they messed up my mouth. PLEASE don't go here. I have 3 kids that thank goodness needed no work when they had their initial appointments. They lost 4 patients today. read more

If I can give zero stars I would. Staff is ghetto. The dentist don't take time with you to do proper cleanings. They say you need more work than is truly needed e.g., deep cleanings. They mess up healthy teeth drilling them and billing for cavities that didn't need to be done and ignore cavities that truly needing fixing, so they can have you come back for more work claiming you're in pain so more work has to be done. Beware of dental offices that try to monopolize insurance fraud and try to scam you to pay out of pocket for things insurance covers etc. read more

It's 4 o'clock in the afternoon and I needed to cancel my 930 appointment for tomorrow morning basically begged the supervisor manager whoever she was advising her that I am on a fixed budget on Disability. She paid no mind to that and would not waive the fee of $30, but said that she would bring there's absolutely no way that they just cannot that fee and reschedule me policy or not. She should have been able to just reschedule me even for a later time the same day but they just refused terrible customer service. They don't even smile reach you. They pick and choose I came home to tell my daughtwr in law about it and she said her brother had a 9:45 appt today this morning. She called at 9 am to cancel and they cancelled the appointment and waived the fee for her with no problem. Office policy is bullshit the manager is going off of notes from 2019. Those notes should not count. You are considered a new patient after 3 years. They are holding notes from almost 6 years ago against me. They are making it impossible to have a good relationship with them. read more

I needed to reschedule my daughter's appointment. Her appointment was for 5:30pm the following day. I call ed the day before at 5:39 pm. They rudely told me there would be a $30 fee because it was within the 24 hours. Are you kidding? I asked if I called 9 min ago would there be a fee, and she was like no. Wtf? A+ customer service there if you want to piss off all your customers. read more

The quality is lacking to an extreme. So they will get you in fast but at the same time what is fast if they have you come in only to tell you they can't do anything. Even more hilarious is the first few times they actually helped me. So I say ok I'll continue here since I have no real insurance. They make this massive list of things I need to do and send it to my insurance including pulled wisdom teeth. I call back 5 different times and even show up to see what is taking so long and it's literally nothing. Insurance covers everything yet they won't see me. This was about a year ago but I thought I'd help others. My name is Derek swenson so they know this is true and not some bs. Never received even a call or any help. You are literally better off sadly going to Chicago stroger which I literally have ptsd from since some dumb kid pulled a tooth without properly numbing it first having me screaming in pain as a grown man and believe me I can take pain. Massive waste of time. If you do decide for whatever reason to go here just don't not even for small cleanings. If you have insurance go to a place that doesn't accept Medicaid. They will only have proper dentists at those places. read more

TERRIBLE office!!! My friend had many teeth pulled in one visit. She has been in EXCRUCIATING pain for days! They REFUSE to see her to find out if she had dry socket, or an infection! What kind of doctor refuses to check up on their patient?! Everyone she has dealt with has been nothing but rude. read more

Totally fraudulent said I needed a deep cleaning and had a cavity what bullshit!!! Had second opinion my teeth are perfect!! Shame on you!!! Don't go and be at there mercy !! read more

I was extremely upset and disappointed in my cleaning. The hygienist continually invaded my space with his rear end which was my height because I was laying in the exam chair. He was extremely close, almost touching me. When he was going to polish my teeth, he couldn't get organized. He was changing chairs, and didn't have his equipment ready to go and took forever to get it together, at which time I was fed up and left. I have been to this office many times, and have never had service like this. I was not thrilled with the dentist either. Usually I have a gentleman that I like. read more

I was told I need a Root Canal, but I went for a second opinion. I don't need a Root Canal . The teeth cleaning did a great job. I will never go back there because of the wrong diagnosis on my tooth, I didn't even have a cavity read more

DO NOT GO HERE!!!! The front desk miscodes your procedures in order to get more money from you. My insurance company caught that and mailed me a report about it. Gabby was working the front desk and is insanely rude and should not have a job where you have to interact with others. I will not be returning and I suggest you do the same. read more

DO NOT GO HERE!!!! I had a filling done 2 months ago and ever since I have been having severe pain in the tooth that was filled. Went back there 3 times all kinds of X-rays and was told nothing is wrong. The only thing they wanted to do was a deep cleaning which only my insurance would pay half and they wanted another $270. I am disabled and on a fixed income. All I wanted was my tooth fixed. I called today to request an appointment to have the tooth pulled because it hurt so bad. The receptionist tells me that my insurance will not cover an extraction for 1 year from the date of the filling WHAT!!!! Well I called my insurance and explained what I was told and the service representative with my insurance stated they have never heard of such a thing and the extraction would be covered 100 percent. I asked if the prior claims have been paid and was told no. I requested that they DO NOT pay the claims as the tooth has not been fixed. Due to the inability of this practice to fix my tooth properly I plan on consulting with an attorney to explore my options. Just remember smiles on Randall a happy customer might tell 2-3 people but a dissatisfied customer will tell 100 or more people. read more

This place has taken a turn for the absolute worst. Have been coming here for a 10 years and now I will not return due to their horrible staff and poor business practices. read more

STAY AWAY!!! They miscoded a procedure...confirmed by insurance...but lied & told me it was not covered & did a hard sell on paying out of pocket. After filing a complaint GABBY yelled @ me & defaimed by character while trying 2 cover her tracks. The procedure is now covered by an ethical dentist. Gabby even tried 2 tell me that I didn't have insurance. Watch out for this legend in her own mind. Very slippery. I had 2 go bac3 2 times 4 the same tooth that the new dentist is now fixing. Filed complaints w insurance and Am Dental Assoc. Stay away from Gabby if you don't want 2 loose yr hard earned $$ read more

This place has been great. Have had to get some not so easy work done and the staff/Dr really took their time to explain and calm me down. Again great staff and i fell better going to the dentist now! read more

super nice people who help me take good care of my teeth. Michelle is my dental hygienist. she is super nice and friendly. she does a great job cleaning my teeth. she assessed my gums and suggest I purchase a Burst tooth brush because it offers great value and results. I'be been using a Burst tooth brush for 6 months and upon returning for my next cleaning, Smiles personnel commended me for healthy teeth and gums. read more

I have been with smiles on Randall for some years now I had appointment to get to teeth extracted on 2/10/23 called to say I woke up sick because I woke up sick now they are making me go all the way to Chicago a hour away from where I live to get them extracted Said it could be six weeks excuse me the 2 teeth that needed extracted are where infected so now I am going to have to take more antibiotics that is just unprofessional if you ask me read more

I am very particular about my dental care and this is the best dentist I've ever been to! the dentist, dental hygienist and assistants are all so nice. they are very gentle and fast. I am so grateful I found this office and wouldn't go anywhere else. highly recommend! read more

Stay Away!!! Smiles on Randall started out OK for the first few years we went, but this place has gotten really bad over the last year or two. Maybe longer... I mean who really pays attention to the decline of a dentist office? One thing that got our attention, though, was insurance catching them claiming more than they should to the tune for about 450$ for three kids on the last family visit (we got the letter from insurance stating this). That last family visit kind of sealed the deal, though. We had endured enough. From our most recent experience (today) in trying to leave this place, I believe the issue is the office manager, who I believe should really not be in a customer-facing position. She can quickly become very rude and unprofessional, and the other admin staff appear to be terrified of her. She threatened to call the police on my wife (definitely not a Karen type, if you know what I mean) in front of a room full of waiting patients when my wife called her out on being rude. I would have paid to see that, actually. Maybe someone will put it on YouTube. read more

I had the worst experience with Smiles on Randall and the supervisor of the office a few days ago. I had been suffering(when I say suffering I literally mean it) for about 4 days before I was able to get into a dentist. The pandemic has closed nearly every dentist so I finally found this place. They were only accepting emergency appointments and were only there on a Friday. So they got me all set up for a 1pm appointment. I was not advised of any different procedures they were taking out of the ordinary other than only doing emergency extractions. So friday comes and I make the hour drive with my 2 children still in unbearable pain. I am a single mother and didn't have anyone to watch my children (especially with the virus) or else I wouldn't of brought them as I knew it would a bit since I was having an extraction. So I get to the desk to check in and she asks me if I have someone to watch my kids..I said "no I wasn't made aware I couldn't bring them" she then points to a sign they have in the office that states due to precautions they are only allowing the patient in the room at this time. I told her that noone told me this when I made the appointment 4 days ago. They refuse to make any exceptions and tell me I need to reschedule. At this point I was extremely upset and crying.. I had been dealing with so much pain for days all I wanted was relief. So I begged, and cried while explaining the amount of pain I had been dealing with and basically threw myself at their mercy and asked if I could leave my kiddos in the waiting room for 5 mins so the doctor could at least look at my mouth and give me some antibiotics to help with the pain. They would not help me in anyway. Now what gets me the most is the fact that due to the virus I was the only patient being seen, there were a total of 3 dental assistants (that I seen) and a doctor. Not one of the assistants offered or was willing to just keep my kids company for a few mins so I could get some antibiotics. Doctors and health care workers are supposed to help you and I understand they arnt obligated to do anything of which I stated but with me being the only appointment due to the circumstances and the fact they never told me I had to come alone they absolutely could of done something to help me out..but they would not and did not. If your looking for a dentist who truly cares for your well being and having you as their patient please choose a different dental office because Smiles On Randall certainly did not care one bit. read more

Ive had multiple health issues the month of October from surgery to my son getting sick. My surgery came out of the blue, and so I couldnt make my dentist appt. than my son is sick so I couldnt just bring him with me to the office, so the front desk lady Sarah supposedly was her name, was yelling on the phone and raising her voice, very unprofessional. Saying that Since im not coming, im on the same day appt list only, meaning all future appointments would be cancelled. She said theres alot of people in this world getting sick, well if she knows that why wouldnt she acknowledge my request? Very rude I will not be coming here ever again. Then the last time I was there another client and her kids had to walk out, as soon as they left, I over heard the front desk lady say, oh my god shes such a karen. How do you speak on your clients behind their back and think its ok. read more

If I could rate this place lower I would.. I've never had a more unprofessional experience at a dentist before. Not only was my dentist very rough with me, she was very judgmental. Saying things like "I knew the issue all a long" and that she "didn't wanna do all this work on me just for me to ruin my teeth all over again" and so forth. I don't know what person gets in the medical field just to be mean to PAYING customers but I wouldn't recommend this place unless you wanna cry. All in all I think it's time they look into the staff they hire if they wanna stay in any type of business. read more

Horrible dentist office. Has to have one of the worst font fest people I've ever met in my entire life. You should never be rude to patients. Especially in front of people in a waiting room. Shame on the office manager fit not having good staff. Wish I had read the reviews before coming. read more

They offered a teeth whitening special and then did not honor the price, claiming it was expired when I came in for the procedure. They even claimed they called me to inform me but I had no messages on my phone. read more

I had an appointment, I was a little nervous. Shelby was very helpful and patient with me and my son. She is very important.

Awful experience today with the office manager, Gabby (I think). They canceled my appointment due to "insurance reasons", did not tell me and turns out they left messages at a nonfunctional old number. I get there ask why it was canceled and why they emailed me CONFIRMING the appointment but could not get a straight answer. Turns out my insurance caught them overcharging so that's why they canceled me! As soon as I pinged out the overcharge and that they in fact owed me a credit, she got NASTY. I took it her nastiness calmly, turned around to leave and that's when she sneers at me in a condescending, challenging voice "I hope you have a great day". She SNEERED it! Then I turned right back around and told her you do not talk to me like that! Then she SCREAMS "I am asking you to LEAVE RIGHT NOW!" OMG. You cannot treat customers that way, lady! It's clear from other Yelp reviews she's gotten away with it for years. Just STAY AWAY! read more

I went in to get all four wisdom teeth removed. Everything went according to plan. Dr Eadie along with his assistant took very good care of me, as I was super nervous and basically having a break down. They calmed me, aloud me to take the time I needed, and if I was in any pain they helped immediately. With as many bad reviews as there were, I was very skeptical, but all my expectations were meant. Thank you Smiles on Randall. read more

I am waiting for a return phone call from someone in a position to make decisions. I take nothing back from my initial rave reviews and those dental hygienists, but this recent woman probably has issues surrounding NOT wanting to service particular patients. Each time I was even fortunate enough to get an appointment this female has had a bit of an attitude sitting right beneath the surface. This female tries to suggestive sell services most likely not necessary and not covered by insurance. I wonder her kickback? read more

The dental assistant, along with dentist Kory Waid were extremely compassionate as I explained to them the lack of confidence & embarrassment I feel do to the condition of my teeth. I went in today to have my teeth fixed finally & Dr. Patel did an incredible job. My teeth look amazing & for the 1st time in a long time, I FEEL PRETTY AGAIN! Thank you so much, I will be a patient for life! read more

Smiles on Randall - This is the 1st time I have smiled with my teeth showing in 8 months! - General Dentistry Near Me - Carpentersville, Illinois

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