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    Smith Auto Family

    3.0 (8 reviews)
    Closed 7:30 am - 3:00 pm
    Updated 1 month ago

    Services - Smith Auto Family

    Bumper repair

    Check engine light

    Engine oil light diagnosis

    16 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto frame testing

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rear-end damage

    Smith Auto Family Photos

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    Ask the Community - Smith Auto Family

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    Stanley Ford Brownfield

    Stanley Ford Brownfield

    4.4
    (9 reviews)

    Update: After…read moreposting my original review, the dealership reached back out to me to discuss my concerns. I want to give credit where it's due. Brian Rios contacted me and worked with me to improve the overall deal. The dealership was able to provide additional value by offering products at their cost, which significantly reduced the markup I was originally concerned about. They also provided a 2-year/24,000-mile warranty for only a small increase in payment, which I felt was a fair compromise and added meaningful value to the purchase. My original concern regarding the lack of upfront disclosure of the aftermarket add-on remains, and I still believe that mandatory charges should be discussed before a customer travels to complete a purchase. However, I appreciate that the dealership took the time to listen to my concerns rather than simply dismissing them. I especially want to thank Brian Rios for his professionalism and willingness to work toward a solution. That effort improved my overall impression of the dealership and showed a commitment to customer satisfaction after the sale. While the experience was not perfect, I do appreciate the steps they took to address my concerns, and I believe that deserves recognition. Original: I recently purchased a vehicle from Brownfield Chrysler Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able to get me approved after I had tried dealers in Midland and Dallas. The remote buying process was convenient, and my salesman James was responsive and helpful throughout most of the process. However, my biggest issue was transparency regarding pricing. I drove from Midland to Brownfield expecting the deal we had discussed remotely, but I was not informed ahead of time about a mandatory $1,400 "aftermarket" add-on. I only found out about it once I was already sitting in the finance office reviewing paperwork. When I questioned the charge, I was told it covered paint protection and the StarGuard vehicle protection/GPS system, and that it could not be removed. What made this frustrating was not just the charge itself, but the timing of the disclosure. By that point, I had already made the trip, invested the time, and was in a position where walking away was not simple because I genuinely needed a vehicle. I also struggled to understand the value of the paint protection considering the truck already had visible swirl marks and some paint imperfections. Because of the unexpected add-on, I chose to remove the service plan I originally intended to purchase. At the end of the day, I am grateful they were able to get me financed and I do appreciate James' efforts during the process. I just strongly believe dealerships should disclose mandatory add-ons upfront before customers travel or commit significant time to a purchase.

    I bought a truck back in July. Ashton Burns took great care of me. He worked at least two weeks…read morebut finally got a deal together I could not refuse. Ashton stays in contact to make sure I'm still satisfied with my truck. Great customer service!

    Brownfield Chrysler Dodge Jeep Ram

    Brownfield Chrysler Dodge Jeep Ram

    3.3
    (3 reviews)

    Update: After…read moreposting my original review, the dealership reached back out to me to discuss my concerns. I want to give credit where it's due. Brian Rios contacted me and worked with me to improve the overall deal. The dealership was able to provide additional value by offering products at their cost, which significantly reduced the markup I was originally concerned about. They also provided a 2-year/24,000-mile warranty for only a small increase in payment, which I felt was a fair compromise and added meaningful value to the purchase. My original concern regarding the lack of upfront disclosure of the aftermarket add-on remains, and I still believe that mandatory charges should be discussed before a customer travels to complete a purchase. However, I appreciate that the dealership took the time to listen to my concerns rather than simply dismissing them. I especially want to thank Brian Rios for his professionalism and willingness to work toward a solution. That effort improved my overall impression of the dealership and showed a commitment to customer satisfaction after the sale. While the experience was not perfect, I do appreciate the steps they took to address my concerns, and I believe that deserves recognition. Original: I recently purchased a vehicle from Brownfield Chrysler Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able to get me approved after I had tried dealers in Midland and Dallas. The remote buying process was convenient, and my salesman James was responsive and helpful throughout most of the process. However, my biggest issue was transparency regarding pricing. I drove from Midland to Brownfield expecting the deal we had discussed remotely, but I was not informed ahead of time about a mandatory $1,400 "aftermarket" add-on. I only found out about it once I was already sitting in the finance office reviewing paperwork. When I questioned the charge, I was told it covered paint protection and the StarGuard vehicle protection/GPS system, and that it could not be removed. What made this frustrating was not just the charge itself, but the timing of the disclosure. By that point, I had already made the trip, invested the time, and was in a position where walking away was not simple because I genuinely needed a vehicle. I also struggled to understand the value of the paint protection considering the truck already had visible swirl marks and some paint imperfections. Because of the unexpected add-on, I chose to remove the service plan I originally intended to purchase. At the end of the day, I am grateful they were able to get me financed and I do appreciate James' efforts during the process. I just strongly believe dealerships should disclose mandatory add-ons upfront before customers travel or commit significant time to a purchase.

    They were awesome at first and and made me feel as if I was the only person in the room until they…read moregot me to sign the contract everything went downhill from there once they got me and they knew they got me they gave me the runaround they saw me as to kind and they misused my trust i've called them multiple times and they say they'll get on it but I never get a call returned. I'm frustrated at the moment because I cannot see the status of my car. Now they are not replying and I have to drive back-and-forth...... please do not waste your time in buying a car that is overpriced... look around people I advise you! Don't settle just because it's easy!

    Smith Auto Family - car_dealers - Updated June 2026

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