I'm extremely disappointed with my recent experience at Smith Chevy. On April 7th at 10 AM, I brought in my 2024 Chevy Blazer, which is only 2 years old with just 18,000 miles, for an issue with the bumper that should fall under a bumper-to-bumper warranty. I was told they didn't believe it was covered under warranty and that they couldn't fix it. No alternatives or solutions were offered to me at that time. Wanting a second opinion, I took my vehicle to another Chevy dealership in Rexburg. Within 10 minutes, they confirmed the issue is absolutely covered under warranty and are now taking care of the repair. After that, I called back to Smith Chevy and was then told they don't handle those repairs in-house and send them to Young Auto Body. This was never mentioned during my original visit. If it had been, it would have saved me time and frustration. To make matters worse, the manager I spoke with was dismissive and came across as rude when I tried to clarify the situation. I expect better communication, transparency, and customer service--especially when it comes to something as straightforward as a warranty issue. Based on my experience, I would not recommend this location. read more

Taylor and Jason are great to work with on any of my car problems. They can get you in and out at a good price. read more

Smith Chevrolet - Getting some mods - Auto Repair Near Me - Idaho Falls, Idaho

Jason in service department is the best! very professional and very knowledgeable! Wouldn't trust my vehicle anywhere else!

Go say hi to Cody if you're looking for a vehicle, great guy that knows his stuff! Super helpful, Highly recommend!

A couple of weeks ago I purchased a used Ford F150. Before signing the sales contract I wanted to make sure I would be able to tow my camper trailer of 8600lbs. I was told that there was absolutely no problem to tow the trailer. The towing capacity was 12000lbs according to the people at the dealership. A friend of mine told me a couple of weeks later that towing my trailer with that car was a no-go. I started looking things up and found out (on the Ford website) that the maximum towing capacity of the F150 was only 7500lbs. I tried to hook up the camper to the car. The hind went so deep because of the weight that it was no more than 5 inches from the car. Driving the truck with the trailer hooked up would be no less than suicide. I can understand they are eager to sell a vehicle, but selling this F150 to me, knowing I needed it to tow that trailer is more like a murder attempt. I sent them an email asking how they are going to solve that problem. I wonder if they will even answer. To be continued.... read more

Smith Chevrolet - Auto Repair Near Me - Idaho Falls, Idaho

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Smith Chevrolet will go all out to get you to do business with them.. but be wary if you expect anything from them "after the sale". Once they have your cash, you're no longer important. Oh, be wary of their so called vehicle inspection prior to the sale.. they don't actually do what they say, and leave the customer to fend for themselves with issues found afterward. Buyer beware.. No home run here, def strike out! Go out of town to other dealers who will treat you like family read more

One of the worst experiences at a dealership I've ever had. Bought a used 2021 f150 from a sales man named "Mauro" little did I know the night mare I was going to endure with my new to me $40,000 truck. (Haven't even made my second payment) The sales man was very responsive and helpful during the buying process but made me feel rushed in it. However after the sale of the truck I couldn't get in contact about my headlights not working due to water being inside the housing. The salesman said it passed the pre inspections but how could it pass if there's water in the housings? Now that my headlights and fog lights have water in them the passenger side has completely stopped working and I have no lights on passenger side. Chevy said that it's not their problem and they aren't willing to help or look at it at all. In conclusion, the smith Chevy group does not believe in service after the sale. All they want is to make money and send you out the door. I know for a fact I won't ever shop here or recommend this place to any family or friends read more

Dealt with Matt on a used Silverado and the process was as smooth as silk and no stress at all. Superb dealership!

We purchased a brand new 2021 Chevy Blazer. There's a massive break line leak, I contacted our sales member Matt. He told me There was nothing he could do. So I talked to another manager, he told me there was absolutely nothing to help with. That the defect was not their problem (two weeks after purchase!!) My new Chevy blazer is sitting in a Subaru parking lot unable to drive. Smith Chevrolet wouldn't even pay for a rental car for two days until GM opens for repair. As a working mom of 3 kids they should offer some assistance, they have zero respect to amend the situation. This is the absolute worst experience! Originally, immediately after we came up to purchase the car, was told it was on shipment, wasn't there a week around estimated time delivery. The car is beautiful, Matt could have been more commutative. He would only talk to my husband (I AM THE OWNER OF THE VEHICLE) and he didn't communicate with me about my vehicle. We also paid for the tint, that wasn't able to be finished a week after purchase. We purchased one week prior to delivery. Prioritization was not ideal on getting the tint or the detailing. Not to mention Brand new blazer already had a scratch on the tail light. They have not tried to assist with fixing that either. Car was covered in adhesive inside and out on the lights and the dashboard as well as mirrors. Detail should have been much better. Not happy about the cleanliness of our new vehicle or the scratch on the back, I wish the process for getting military discount was easier, prioritizing our detail and tint should have been so much easier with the extra time we gave the dealership given we drove there and back from meridian Idaho twice. It cost us twice as much to come pick up our vehicle than it should have because of lack of communication. The lack of respect they have for their customers is disgusting. They got their check and do not have any intention of continuing good service. My car's breaks are now completely defective. I will never EVER purchase through this company again. read more

Smith Chevrolet - Showing diagnostic alerts on new blazer - Auto Repair Near Me - Idaho Falls, Idaho

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THINK TWICE BEFORE DECIDING TO BUY A CAR FROM THE SMITH GROUP (SMITH'S CHEVROLET OR SMITH'S HONDA)! I helped my daughter and son-in-law purchase their first car from a dealership on March 1, 2024. I'm APPALLED with all the lies this dealership uses just to get a sale!! The first lie we were told was that the SUV was fully inspected. I asked Martha how the inspection passed if the inside wasn't cleaned out or vacuumed. It was dirty and garbage throughout the inside of the car. She assured us that it had been inspected and passed. I'm sure that any names and notes can be inserted into any document in a computer and printed to have documented paperwork of the inspection without the car honestly being physically inspected. Secondly, we were told that they needed a co-signer but when we started the paperwork to purchase the SUV I asked why my name was first as the main buyer when I was just the co-signer. We were told that it had to be this way because I had a higher credit score and that I was still the co-signer, and my son-in-law was the main buyer. After the sale and when the problems started, we called the bank to see what our options were and they told us that I'm the main applicant on the loan. Third, we purchased the warranty and was told everything would be covered if we ended up needing any repairs. WE WERE NEVER TOLD THAT THERE WOULD BE A CAP ON THE TOTAL COST OF REPAIRS! After the purchase my son-in-law drove it home to Blackfoot and heard a knock. He called the dealership the next day to let them know. It was almost 2 weeks before they could get the SUV into their shop to see what the issue was. A few days later they told us that their SUV needed a new engine. Then several weeks later after they got a new engine installed, an employee takes it for a test drive and hears another weird sound. They called us and told us that it now needs a new Torque Converter. Then we find out that our warranty was all used up and the Torque Converter would not be covered completely. Fourth, after returning the rental they are now trying to charge us for the detailing of the car and for them having to buff out several deep scratches. Plus, they are charging us for the cost of the Torque Converter and the labor. I watched with my own eyes my daughter and son-in-law come to my house and vacuum and clean out the rental before they returned it! I didn't notice any scratches! We got the rental minutes after a previous customer returned it. I was there and I didn't see the dealership inspect it upon that customer returning it. Who's to say the scratches were caused by this previous customer! Our SUV is still in their shop today from being in there since mid-March. I have called numerous times and left messages within the past few weeks on Jared Nichols (Sales manager) voice mail, and he has not returned my phone calls at all. I wanted to discuss the amount they are saying we owe to get the car out of their shop! I talked to Taylor in the repair shop, and he was the only one that tried to help! He got the price down $100.00 from being the total of $823.58. Now they say we owe $723.58 for the remainder of the Torque Converter and the detaining of the rental/buffing the scratches out! I think the amount they say we owe is RIDICULOUS!!! My daughter and son-in-law are in the beginning stages of their married life with a 1-year-old daughter and trying to support their little family and they get hit with all this crap! I just can't believe what this world is becoming! This dealership took advantage of us and lied to us repeatedly! BEWARE OF WHO YOU TRUST AND WHAT DEALERSHIP YOU GIVE YOUR BUSINESS TO!! read more

I purchased a new Chevy from a dealer in SLC and it's needed service a couple of times. Because Smith Chevy is closer, I've taken it there both times and they've been OUTSTANDING. Jason Seay in parts was very helpful and went the distance to make sure things got done. He arranged for a dealership rental car at no charge so I could stay at home in Wyoming while my truck was repaired, during this pandemic. My recalls were done in a timely manner, and the price of my oil change was more than reasonable. The business is easy to deal with and I purchase my next vehicle from there. read more

My check engine light came on during a very long road trip. I stopped in to Smith Chevrolet for assistance. They told me they were unable to assist me until September 3. The man sat behind the desk after providing that date to me and simply stared at me with a blank stare. It was a very uncomfortable interaction. I understand that there seems to be a labor shortage currently with the pandemic. I would've appreciated some compassion and understanding. I called Richards Diesel and he suggested that I call Wackerli GMC. Wackerli GMC was terrific. They diagnosed the issue which they didn't have time to repair that afternoon, but they explained how to get my car home, and what to do if I saw certain things become worse. I really appreciated the price of mind that I know what to do and that I could wait to get home for the 19 hour repair that is needed. read more

We bought a truck there on Monday and was told to return on Friday to install running boards. We brought the truck in on Thursday and Smith Chevy did the install on Friday and the truck was ready to pick up on Saturday. We returned Saturday and we were ready to drive off with the new truck and new running boards. We did a final inspection on the running boards and found the running boards were loose. The service department inspected the work and found that several bolts were sheered off. The service department stated they would order new bolts and reinstall the running boards. It's been almost a week since we've had this "new" truck and the service department is having issues removing the broken bolts. During this time no loaner vehicle was offered and we've had to return several times driving from Pocatello to Idaho Falls. There is also poor communication from Smith Chevy for any updates on the running board install as well. read more

Absolute joke and waste of time. Do not recommend and do not go see the salesman Cody. He told us he would give us a great deal for a trade in and worked with us up until it was time to make the deal. I got off of work early to trade my truck and another vehicle in when he called me to tell me a car i was interested in was there. I had a family member follow me and change all of their plans to come with me to bring the other vehicle and when we arrived he was very short and rude. He told us he was not going to give us what he already told us he would and low balled us and gave off the vibe we were wasting his time. Worst service I've ever experienced and will not ever go back. Very disappointed in the company and the service there and it was a very big waste of the day. We took the vehicles else where and got a great deal and walked out with a brand new car. All around would not recommend. Very very unhappy and very disappointed. They don't even deserve a 1 star review. read more

I had concerns with my vehicle after my oil change and they couldn't have been more helpful. Everyone there was very attentive and went out of their way for me. They were respectful of my time and went above and beyond to take care of my concerns. It couldn't of gone more smoothly than it did. I had call backs when I was told I would and they had my car back in within two days. They were great! read more

Smith Chevrolet in idaho falls is a complete rip off they sold me a car that haven't even been checked yet they had it on showroom floor and website they let me drive off lot with it knowing things were broken played dumb had the finance guy "test drive" it not sure why when he doesn't work on cars at all. Told me nothing was wrong with it and I cannot even tow my trailer with it because it acts like it's going to blow up. Sold me on a truck that has tv for my kids when I tried it was week I bought it the TVs didn't work I let Brandon know and he said they were covered when I arrived at my appointment I was denied that service. they laughed in our faces won't fix anything and made us feel dumb. Will spread the word DO NOT GO TO SMITH CHEVY for anything. Pieces of crap and horrible service from staff! Go to TOYOTA ask for morgan. Don't get screwed over by Brandon n the staff at Chevy. I warned you! If I could give zero stars I would! read more

Our vintage GMC Yukon threw a code as we trekked through Idaho. Our mechanic back home suggested it might be as simple as tightening up the air box connection, so we stopped in at Smith Chevrolet. No appointment, just pulled in and hoped for the best. The tech looked it over, tightened the connection, and sent us on our way at no charge. Vacation saved! Thanks, guys! read more

I bought one truck from them and not even two weeks later the head gaskets went out and took the block with it went it and talked to them and all they could say was "not surprised" like they knew it would happen and still charged me 20k read more

Smith Chevrolet was the least motivated and unprofessional place to make a sale I have ever encountered. I contacted them about a vehicle that I wanted to see more photos for as there was only one on the listing. The guy I spoke with never sent me photos and only wanted to try and push a sale. I had to contact another salesman to get photos and was told that the rust present was "normal and expected" on a 4 year old vehicle. It appears to me they are a bunch of dishonest people that try and sell junk and refuse to send photos and push the sale anyway to try and hide problems and deceive people. Looks at the other negative reviews. John Lake, the business manager, contacted me after a few days of radio silence and was threatening me when I expressed dissatisfaction with his employees. All the way up to management this place is a joke. I will not ever be buying from Smith Chevrolet and I will do all that I can to steer anyone I know away from them as well. read more

Excellent service. I took my Silverado in for replacement of a damaged part. Jason ordered the part and let me know when it arrived. I took the truck in and was ready to go in less than hour, Great service and great people. Get your GM products serviced here. read more

They were great! Just very swamped, on Saturdays they only have one mechanic on hand and a few techs so if you schedule an appointment like we did make it early. We had a lot of work to be done and they were still pretty quick we got in early for our appointment it took almost 6 hours for everything but other than the length of time which we planned for everything was quick. Will come here again for service although maybe not on a Saturday for the mechanics sanity read more

If I could give no stars I would. Dont buy a used car here! I'm on my 2nd vehicle in 3 1/2 weeks from here. The first vehicle started having problems over heating and the window not working within 24 hrs. The stabilitrak light came on the fourth day. Within 10 days the brakes went out. Within the 14 days the transmission and engine began overheating. Also The speedometer was off. They broke the back windshield wiper when they were cleaning it up for me to take home. Assured me they had a part ordered to have it fixed. But never heard another word about it. Now they were "kind" enough to trade me into another vehicle. This vehicle starting making loud noises in the engine that shook the whole front end within an hour of driving off the lot. I took it back the sales guy looked under the hood and assured me everything was fine. So I left again only to have it happen a second time less than an hour later. The a/c decided it would only work when it felt like it and the check engine light came on within 24 hrs of ownership. When they washed this car before handing it over, They cracked the windshield. This speedometer on this vehicle is off as well. They wont give me my money back and have no other options in my price range. Now I have to wait another 3 days before a mechanic will look at it in their shop. Needless to say I feel like they took advantage and lied to me in Typical saleman style. I DO NOT RECOMMEND THIS DEALERSHIP!!! If you value your time and hard earned money, go somewhere else. Update: car wouldnt start 4 days after buying it. Wouldnt take a jump. Had to be towed into the dealership. The manager lied saying he had never heard of my situation. The salesman told me he talked to him on several occasions about my situation, not to mention he had to approve the second vehicle trade.. Cant trust this dealership! read more

My wife and I just bought a 2015 Silverado from Smith Chevrolet. Simply put, it was the best car/truck buying experience we have ever had. Al is a complete professional who knows his products. He went above and beyond to help us with our specific needs and literally sent us in the right direction. His personal touch continues well after the purchase and gives us the peace of mind that they stand behind their trucks and service. Everyone we came into contact with was genuine in how they helped. Thanks to Al and the team at Smith Chevrolet! read more

While my wife and I were at Yellowstone our RV developed a leak in the quick connect and hose for the engine oil cooler. We called Smith because our rv engine is a Chevrolet 350 diesel. They are located on the road that we would be using to leave Yellowstone and return to our home. I described the problem and using our vin number they ordered the parts and said they would have them during the time-frame that we would be driving home. When we got there they had the parts and got a mechanic working on the problem. Unfortunately, the oil cooler system for a 1999 RV was not the same as for the standard 350 diesel, so they were not able to fix the problem They were very helpful about how we could drive the rest of the way to our home over 600 miles away. When I asked what I owed them for the parts they had ordered and the time the mechanic had spent trying to make it work, they said that since they were not able to perform the repairs there was no charge even for the parts they had ordered. This is above and beyond what most auto repair shops would have done. I highly respect their honesty and their commitment to customer satisfaction, even when it costs them money. read more

Well where do I begin. Purchased a used car that I was told had brand new Michelin tires on it....jokes was on me, the tires that were on it all had less than 3/32 of an inch of tred on them. I will never purchase another vehicle from this dealership. read more

Made a service appointment because *every* time I back up and turn the wheel the front end makes a popping noise. Drop vehicle off at 8. Hear nothing all day so I call at 415 and they say they hear no noise... really, I hear it every time. So I drive over there, about 20 minutes with traffic and am pulling in and guess who calls- they all the sudden hear a noise but think it's the running board. Umm no. So I was out of a vehicle all day for them to hear nothing then miraculously hear a made up noise. Thanks for wasting my time. read more

I found the vehicle that I wanted and they price matched it for me with a dealer that was further away. Rob was always quick to respond back to me. Since we had to drive a ways to purchase and pick up the vehicle I want to make sure we didn't have to be there for hours. Rod told me he would have everything ready to go when we got there. He did! Once we were there it was the quickest purchase we have ever done! They were ready to go once we got there and the vehicle was also ready to go too. read more

Can I give ZERO stars? I scheduled an appointment for 9am. Was told it would take one hour. Was there at 9am. Dropped the car off and told them I was going to wait for it. Was again told it would take about 1 hour. I waited patiently until about 10:30am. I kindly asked them what the status on it was. He said that the guy was just about done with it. He asked if I wanted it washed and I said NO. He came back a little bit later and said he couldn't catch them before they stuck it in the wash. They were going to dry it off and pull it up front. 30 minutes later he hands me my keys. I walk outside and there is no way on earth that thing had been under a drop of water. It was just as dirty as when I brought it in. So his line about it being in the wash was bull. I was told when I made my appointment and when I brought the car in that it would take 1 hour. I was there for a grand total of 2 hours...waiting...and waiting...and waiting. In the time I was sitting there 8 people brought their cars in AFTER me and left BEFORE me. How does that make sense if I was there at 9am with an appointment. My car should have been the first one worked on at 9am. Would rather drive down to the COLE CHEVROLET IN POCATELLO then ever go to Smith Chevrolet here. read more

We have purchased our RV, Honda and Chevy truck all from Smith. Without giving a bunch of details, we have to say that this dealership and Jake and Al went WAY above and beyond to make something right for us! I couldn't believe how wonderful they were. Freaking OUTSTANDING!!! Thank you so much for doing what you did for us. read more

More expensive than quoted. Waited around an hour longer than said. Clean place and nice people though.. Just a bit incompetent

Junior is amazing, he will bend over backwards to please his customers. We purchased our Malibu from him almost a year ago. Anytime we have a question or need a oil change or get the car washed he is always there to help.HE'S THE BEST! read more

Traveling through to Montana. Had an engine shield falling off. Nate was just awesome. Close to closing time, he did a great job. Fast and friendly. I was back on the road within 1/2 hr. read more