Oh my goodness! We had this best experience and best service ever! Korey was patient, honest,…read morehelpful and wonderful. He thoughtfully asked our needs and listened carefully. He walked us through each step of the process on our new phones, helped us find a discount that we didn't know we had. After spending half a day and walking out disgusted at North Point, this was a very refreshing change. You truly couldn't do better than working with Korey. What a very positive experience!

Try to cancel my internet guess what ! Can't cancel because was a promotion and everything else…read morewill increase After I been promised I'll pay $193 Now is almost twice It's awful every time you call. Someone will not be able to help o don't know how to process the paperwork cero clue ‍

I am convinced that Sprint has an evil plan to piss off their customers one at at time…read more So when I realized that my contract was over, and I could switch to the almighty Iphone...I did just that. And I did it IMMEDIATELY. I went to this store to get everything set up. After visiting this place 3-4 times for various issues, I realized these are some of the friendliest most helpful mofo's ever. Today I went for a simple issue. I didnt have my charger, and my phone was dead..so I needed to charge it. I was greeted with a friendly greeting, and immediately helped. While my phone charged, I brought in my laptop to do some work. I was interrupted 2x....one time an associate made a quick joke about the Yankees cap that I was wearing...the other time one of the employees suggested that I turn off my blue tooth on my mac so all my information was not available... Helpful/kind/funny..for no reason at all. Although the service with AT&T sucks, the employees are incredible, and never give me any grief. Keep up the good work.

If I could add a zero star I would! This complaint starts…read morefrom customer NO SUPPORT! To this location as well . If I'm making sense . Because I'm so livid at this point it's taking a lot for me to remain positive and concise . Initially I requested to exchange my phone number for a new number. Not a new phone , not an additional line . A NEW PHONE NUMBER!!! I have received two additional phones on my account without my knowledge, but the phones do not physically exist which brings me to 4 phones on my account . I have been on the chat line 4 times , I have spoken directly to customer NO SERVICE by phone about 6 times !! Explaining it was only supposed to be a new phone number swap which is free. Wait for it ! Then the rep disconnected my phone and I couldn't make any calls . Ha !! This all happened in a span of two days . Ok , since the reps do not speak or understand clear English, not even by chat . I went to the nearest AT&T store. This location . The rep. restored the phone service and swapped out the old PHONE NUMBER for a NEW PHONE NUMBER . The old number was to be removed . Supposedly . Wait for it ! I get a text message 1 week later with a bill extremely high and congratulating me on the new phone . What phone ? The old number was never removed . This is how I ended up with 4 phone lines and two physical phones. What sense does this make? I was standing in front of the rep and he was an American. Which spoke clear English and he still didn't satisfy my concerns. Yesterday , July 8, 2026 a rep by the name of Peter called me apologizing for the confusion. He said , he didn't understand the notes on my account and wanted to know which phone number is to be deleted ? I hate to use the word pissed , but I have reached to the extent of being pissed off . What ? Once again for the millionth time I explained the situation. He repeated my request back to me more than 5 times to make sure I felt he understood. Later that day . I received a text that the 90.00 charge was removed and the old phone number will be removed on the next billing cycle . The bill still looks relatively high for 2 phones . How do I know that I'm not being charged a hidden fee for something I didn't request? I've been with AT&T as a customer when it was doing business as Bell South Mobility. Decades ago ! Probably 30 years or more . Is it time for me to leave ? Cell service shouldn't be this expensive anyway , but at least provide the customers care I deserve ! I will be writing a complaint to corporate . How is it that a communications company lack communication and comprehension?

I needed a phone fast and was able to obtain a smartphone and have it set up in record time. Thank…read moreYou.

Totally unprofessional not only did I wait outside while the store associate helped people in a car…read moreuse their phone. Only to wait 5-7 more minutes to get my phone out of the safe. Totally backwards. If the store was full this is definitely a inconvenience to me as a customer who just got off work and was just hoping to grab my phone and go. I really think the associate locked the safe before the store closed. No worries this was my first and LAST TIME AT THIS LOCATION!!!!!!!