The cars are kept at a separate location than their office. They never answer the phones. It takes them much too long to get to the other location and charge you through the roof. read more

Owner has no ethics. He damaged the car and hiked up the charges. He lied about a lot of things in the receipt. Talked to a few of the people and they all had similar experience. Need to report him to consumer fraud protection read more

I just want to say thank you to the men that come into Eagle Rock and tow the cars without stickers. It's crazy how many cars don't have stickers or park on curbs, handicap or premier parking spots without paying the parking fees. Since Eagle Rock took over Bayberry hills they've been addressing this issue. So i just want to extend my gratitude for a job well done. Keep it up read more

these guys really towed a car that they were not cleared to tow, the victim was just doing his job working a late night shift and came out to his car gone, manager at this clown show tried to have him pay to get his car back. when they took his car in the lot he is employed at! and again like i said the guy who towed the car wasnt cleared too!!! (it was a manual btw and this guy ripped it out of first gear) read more

Scam artists... charged me $250. I go to get the vehicle from the lot, and I'm told I need to send a Zelle payment to some random number who is supposedly the owner. Please put this on your website so that people who dont have Zelle can be prepared before getting their vehicle. Also update the location as its technically not on Irving St. I showed these people confirmation of the Zelle payment, and they claimed they did not receive the payment and asked me to pay them again. They seriously can't wait until Tuesday for the Zelle payment to process. I find it hard to believe that this company needs the money instintaneously. The dude gave me an invoice after I asked several times for one and did not even ask me to sign it. Idiots. They called the cops on me because I was not getting the payment immediately. I called them concerned, and they transferred my call to the Framingham police without my knowledge. They asked for the Zelle payment; I sent confirmation and did my part. Illegally towed my vehicle, charged over the legal limit, and never reported the tow to authorities, so I spent all fucking morning looking for my friend's vehicle. Initially, they quoted me for $377. The car was there for ONE night. All my neighbors can confirm it was there yesterday. I will have statements written. I ask for paperwork, and this dude is like oh, there is no paperwork fucking shitt because you are a bunch of liars.... $377 for your car to be towed less than a minute down the street. I had to call my friend at 8 am while he was on vacation in Florida on his damn birthday. Fuck this place. Damn. I may as well start a towing xompany so I can screw over people especially when the economy is in a terrible condition. Learn the goddamn Massachusetts towing laws and how to treat people. read more

I'm disabled and had a car towed after losing all the paperwork for it. They were AMAZING. So patient while I worked for WEEKS on replacement papers. They were incredibly generous with the pricing and very nice to me. read more

Terrible Terrible very unprofessional towed my car yet I had a sticker on it charged me $250 with no receipt the guy was very rude I cannot recommend them at all poor poor 0 rating. read more

I needed paper work for a car that my friend had towed to a lot owned by Smitty's Towing and subsequently was sent to a scrap yard. He needed the signed title and a bill of sale for the RMV. I called ahead to confirm they knew about the situation and to learn what they would have to do in reference to the scrap yard. The two people I spoke with on the phone were very polite and informative. I understood ahead of arriving exactly how they would complete my tasks. When I showed up at Smitty's Towing, the two female employees and male employee were friendly, extremely accommodating, they explained the process, and offered advice regarding the number plates. At one point I had to call my friend and the man spoke with him regarding some details. And they were able to fill out the necessary paper work without first delivering it to the scrap yard. So, I my entire time there was minimized. When I left, one of the females offered to open the door for me since I was on crutches, and she wished me a quick recovery. Great people to interact with and deal with to get an important job done. I cannot say enough positives about the employees and the entire awesome experience. read more

if i could leave 0 stars i would. the man on the phone has the biggest attitude for no reason. i was told one price and then it got jacked up for some reason as well as being told that there would be someone there from 8-12 and no one was there. they could improve on everything. read more

giving only one star because I can't do less. really shitty experience with these people. they towed my van during the night and charged me $300 dollars to pick it up when I went there the next day. told me my vehicle had a commercial plate, even thought it doesn't. people were passive aggressive towards me, and refused to give me information properly. this business deserves less than one star. read more

I recently used Smnitty for a local tow when I experienced a flat tire. The driver, Ed coudl not have been more courteous and helpful in helping me get teh vehcile to a plcae that coudl fix it. I would recommend them to family and friends read more

Yesterday I bought two new tires from Town Fair Tire in Sherwood Plaza in Natick. We knew that we would not be able to pick up my car the same day, so we got permission from a Town Fair employee to leave the car there overnight. When I just went to pick up my car the following morning, there was a huge orange sticker on the driver's side window from Smittys Towing stating that they have recorded my license plate number and that I have a violation. I would love to know what the violation is, when I had asked permission to park there prior to doing so. In addition, the lot was mostly empty aside from a few cars and some snow plows. My main issue is that Smitty's towing damaged my personal property with a large brught orange sticker that was extremely difficult to remove from the car. It took a razor blade, goo gone, Windex, & a lot of time and manpower to remove it. We also called them 3 times and there was no answer for any of those calls. Great business practice, Smitty's! read more

They are a very horrible business and very unprofessional. I don't usually write reviews but I had such a bad experience with them I wanted to share. They were so rude to me. read more

Yesterday, Smitty towed my boyfriends truck and a guy name Tom took it in... Not only did they charge us but Tom took $20.00 out of the console and lied to our face...Casey get some honest help. read more

Outstanding service! I've been having troubles with my car for a few weeks and stopped tonight at a store on the way home from work. When I got back in my car it wouldn't start. Some kind of electrical problem I've had before. I called one company and they said "about a half hour". After waiting more than a half hour they called me to say it would take another hour. Most other tow companies were closed by now as it was getting late. I then called Smitty's. They were nice on the phone and said they would be right out. They were there in about 10 minutes. Wish I got his name, but the employee was nice, took special care of my car and then achieved a miracle. With all the electrical issues we could not get the emergency brake off and he couldn't let the car down normally. With expert technique he kept maneuvering the bed of his truck to gentle slide my car off with no damage. Hopefully I won't need to, but if I am ever stuck again, I would call Smitty's and encourage others to use their services. Price was exactly what I expected from past tows. Very reasonable. Thank you Smitty's for make a tough day a little better. read more

Terrible! Do not use! I tried several times to get them to tow my car and they kept making excuses! Ultimately had to go to another towing service. read more