Best customer service, good price and good atmosphere with a solid selection of items the bestread more

NGL this my favorite smoke shop. they always have my vapes and wraps in stock and costumer service…read moreis always A1 ! Will definitely continue to shop.

Person working at the store is completely rude, has no care for the client at all and the products…read morethey sell are all from downtown. I bought an item that was faulty, instead of exchanging it for one that works they said it's my problem now since I purchased it. Horrible customer service and horrible quality of products. Truly recommend going to a different smoke shop after what I experienced with them Wouldn't want anyone else getting treated the same.

I was here yesterday in the morning great smoke shop with great customer service the guy who works…read moremornings is very kind and helpful, if you are looking for a good selection of bongs they are the place to go, they got everything in there

Thank you Teagardins. Derrick helped me today when all the other shops in the area didn't sell what…read moreI was looking for. This place is awesome. They made this weird time suck a little less. Call them to see if they can help you. *edit: I forgot to mention I purchased a 35 count of Better Leaf Red Horned Meng Da Kratom. Very happy :) Thanks Guys!

Ive been placing same exact order online twice a month for years with this company. Over dozen…read moretimes my orders have been not shipped out on time, forgotten, sent wrong thing. But there was always someone (Often the same woman) who reached out to me and tried to make it right and seemed genuine. However recently its gotten worse and same guy i deal with on phone or email sounds very stoned or at best way too laid back when it comes to handling problems. My last order (That im still waiting for) was never even packaged up and sent out. But they sent me an email with tracking info that said my order shipped. 5 days later after i reach out and hear back day after that a guy calls me and casually says oh yea it never got sent out. Im gonna send it out today, and as i started to speak he hung up immediately after i got 2 words out. Ive reached out via email 3 times since trying to talk to somebody because this causes alot of problems on my end and the way it was handled was insane. I still havent been contacted back, no idea if theyre even sending my order, i requested just my money back because no clue if my orders coming and of course they got my money easy enough depsite never sending out my order and sending me emails falsely claiming its shipped. *Its just not worth it to do business with this place. They use to have great customer service even when they messed up which was often. But now they clearly dont care and whoever handles online orders sounds like he doesnt give af. Theres infinite companies that sell same products without the hassle. I accepted that too late, felt comfortable sticking with people i dealt with for years but that was a mistake. Dont waste your time

I visited the shop and met Sam, he was gracious and offered at no charge to troubleshoot my vintage…read moreRonson Veraflame lighter. While there, I picked up a few cigars too in their heavily stocked humidor and also found free parking out front in the lot made it very convenient to visit. Try this place out!

One of only two higher quality cigars shops in West LA, the other is the wolf place you can look it…read moreup. Excellent selection of brands even difficult ones to find online. I order most of my sticks from Holt's but they don't have several that you can find here. Such as the Fuente Fuente Opus X @ $79 a pop. A other tough one to find: Foundation Cigars Tabernacle which they have a very large collection of labels and sizes. Oliva also has a large selection including Oliva Series 5 Melanio which earned a 97 rating on Cigar Aficionado. Highly recommend this place for any serious enthusiasts. They also just did a mini renovation and the shop looks better than ever - much more organized. They had the FIFA tourney on while I was there... the gentleman usually there very pleasant and great service - brought a tray in for me my hands were getting full LOL. Expensive. No discounts here. Bring your wallet.

Lou's Smoke Shop is one of those rare neighborhood spots that immediately makes you feel taken care…read moreof, awesome service & staff. Ask for Carlos, he always delivers!

Primarily a vape shop, but they do have a walk-in humidor with some decent cigars at fair…read moreprices-especially considering California taxes. They have "jet" cigar lighters for $6, which is convenient for travelers who will have to toss them before getting on a plane. Unfortunately, the ultra-premium cigars they have--like Liga Privada and Padron--are in terrible condition. Service is outstanding; friendly, courteous, and efficient.

The shop stands out for its exceptional customer experience, with staff going above and beyond to…read moreassist customers, offer personalized recommendations, and provide great deals. Highly recommended!

I've been coming here for about 14 years that goes to show that it's just a reliable spot that you…read morecan always count on to get what you need. The staff is always pretty nice and they have a wide variety of options.

Went here for a bowl with a built in screen. Called ahead and was told they have one made out of…read moretitanium, so I came in to check out the shop. The shop is nice and bright and has plenty of accessories for your bongs, pipes, bubblers, etc. Specifically, I saw they carried Stiiizy brand battery for cannabis pods. I was shopping around at the smoke shops near me a few weeks back and was told they didn't carry them, and I just assumed smoke shops didn't carry them. I was pretty surprised to see it be carried here. The guy running the shop also took the time to talk to me about some of the glass and let me see them up close and hold them as well. I know prices online are better than what they charge in stores, but since small businesses are hurting, it means that much more to support local. My next glass purchase will be from this shop for sure.

Such a cool smoke shop right on Santa Monica! They have tons of Exotics snacks and drinks from all…read morearound the world. Open late in West Hollywood. This shop has such cool and unique items you can't find anywhere else. They also have a lot of regular stuff you find in most smokes shops. Definitely a fun place to stop by and great customer service. Awesome smoke shop in great location.

Great selection. Great service and excellent value for the products. I love this smoke shop!read more

Great smoke shop!!! The owner was very friendly and had all our weed essentials. He even gave us…read moresuggestions on where to go in LA because my friend and I were visiting from they bay. Will definitely come back:)