I would give 5 but I %100 believe we were over charged for the items we got…read more We purchased a basic clear down stem that was $10 and the $3 for 10 they had for Incense . But somehow our total came out to $34 and some change. The female worker was already in a bad mood and seemed bothered she was even there. I asked how much the down stem was to confirm I wasn't tripping on the total, With an attitude she replied $10. I assumed he purchased something else. Nor did He question it further so I left it alone, but after leaving we in-fact only purchase the Stem and Incense so I couldn't help but think about it (lol). Adding in taxes it still did not add up to $34+... If anything it should've been around $23, We were %100 Overcharged.

Was a loyal customer. Yesterday i picked up an defective unsealed (maybe fake) loose leaf tobacco…read more Called in the morning to see if there's anything they could do, Alyssa, who is their cashier, answered and was really rude, unprofessional and honestly weirdly horrible with us when we were trying to tell them of the product. She said she would call the manager, and then said there was nothing that could be done, which is fine because i'll just go to another smoke shop. She was off standish when asking when a manager was in so we could talk to them in person, since he wasn't in right now, where she denied providing information. but wanted to write a review to warn others that they are probably buying fake product or defective from the store and if you have a complaint, they will be rude, sorta defensive, and have horrible product and customer service.

EDDY WAS AMAZING! Give him a raise! I called he helped me out and has great customer service!read more

This smoke shop is not at all what it seems I have a hard time buying what I need because the…read moreovernight worker does not know how to read a passport and keeps telling me I'm not the person on my passport when in fact this is my Identification I just wish the overnight worker was up to date on what a passport looks like and how to read them because I shop at this location all the time during the day and I have no issues The owner is very nice and helpful he's not rude or laughing in your face I put in a request for something and the owner made sure next time I came the item was there that's how you do customer service not being rude and talking about customers as soon as they walk out the door Mr Eddie

What a transformation, wow! Love love the new look/remodel, looks so much bigger & clean with the…read morenew tile & look. The walk-in cigar humidor, love the new look and all the new cigars you've added to your selection. Seriously this is always been the one stop shop for your tobacco and cigar needs. Mr. Kim is a phenomenal human being and his customer service is absolutely amazing making royal tobacco best tobacco/smoke shop in town. Thank you Mr. Kim for the amazing service and loving the new look.!

Owner is an awesome guy! I've known him for years. He always goes out of his way to make sure your…read moretaken care of. I highly recommend this store.

Mark is a true homie! His service is great, recommendations are top tier, and always has the hook…read moreup! Definitely the smoke shop to go to for all your smoke related needs. They have an overall awesome selection as well as things for a good value. My husband and I have been coming here now for like over a year and always has been good. They also have snacks and fun little fidget toys that I usually end up getting. They also have sports cards and POKÉMON CARDS! The guys that work there are always so nice and always in the mood to crack some jokes and just vibe with you. So yeah highly recommend!

I agree with the awful customer service. I was just in there and it's 930 pm on a Thursday. There…read morewas one customer inside, one customer went in right before me, and the employee waited for us to figure out between us who he should help. There were two people counting PILES of cash taking over a whole counter - so unsafe. And unprofessional. They either have a fake phone line or no phone because they've never answered. The employee was paying no attention to any of the customers because I guess he wanted to make sure that the cash count was right or something. I don't know. Their prices are ridiculously high, literally eight dollars higher per item than I pay at three other shops. He couldn't wait for me to get out of there and I was the last person to help. I was super nice and tried to talk to him and get a rapport going and he was just a jerk. I imagine the young woman counting the money was the owner or manager I don't know, but she was rude also. Oh! And I literally told him what I was there for three times and then when I asked him how much it was, he asked me what I was talking about. I won't support this place's price gouging just because they think they're in a good location. There's a place 25% less expensive up the street two blocks open 24 hours; Murrieta smoke shop. I'll keep going there.

I had just moved back to town & made the mistake of going to "Smoke Shop" (Clinton Keith & the 15…read morenear Albertsons - don't go there. Language barrier & the Indian "mom" is rude). They're awful. So one day I randomly walked in to Maverick & never looked back. Tall blond "kid" has helped me each time I've been in & has answered all my questions. For instance, I constantly forget what kind of pods my vape takes but he'll glance at it for .5 seconds & knows which ones I need immediately. Zero complaints & I'll continue shopping there.

Friendly staff and a good cigar selection. My goto spot when I need one in a pinch. Always open…read morewhen I am in need.

Although there is always a new worker it's always clean. I miss a few of the faces. People come and…read morego in this place. I'm glad to see the long hair Theif gone he was always so rude and disrespectful.

Avoid this store if your looking for vape juice. I've been smoking the same brand and flavors…read more"Juicehead" for atleast 3+ years, so I know what to expect. When I say a vape juice taste rotten or how I would expect someone's stinky armpit to taste I mean it. I put a new coil to make sure it wasn't the mixing of the juices which i already knew wasn't the case and nope it's the juice. I took it back to the shop basically full besides 2 tank fills, 1 of which I emptied into a sink. I explained the situation and he basically talked to me like im either full of crap or dumb af. This isn't the first juice I've had with this exact taste. Keep in mind I use the same 5 flavors EVERY time. After hearing him tell me "it's not the juice, cause it's always new batchs" or some bs, I left him the juice and told him to try it since he thinks he knows "it's not the juice". They are either refilling them, cutting them, or fake. He's IN THE STORE HITTING HIS VAPE WHILE TALKING TO ME which let's me know laws dont mean much. I'll be filing a complaint with the better buissness Bureau. Waste of 40 bucks on 2 juice and 10 bucks on 2 $5 coils.

Olde Town Smoke Shoppe has been around for a long time and I've been buying cigars from them for…read morequite a while when I've found myself in Temecula. They carry a fantastic selection of cigars and I've never had difficulty finding something I like. I've even managed to find some of the "Feral flying pigs" on a few occasions which aren't the easiest cigars to come by. The gentleman who I'm assuming is the proprietor of this store is always very kind and helpful when I've been in here and has also welcomed my wife when we've had cigars in the shop. The location is fantastic because you can take your cigars to Stone Church next door and sit right in front street, enjoy a cold brew and watch all the cars and motorcycles. The location is actually quite perfect. Olde Town Smoke Shoppe is the best cigar shop in the area and I can't imagine a reason I'd ever need to go elsewhere in Temecula for cigars.

I spent $60 just to feel unwelcome. I had my favorite cigars, the montecristo and big bottom betty…read morefor my wife. The dude with the tattoos on his hands was not welcoming at all. I felt as I didn't fit in. I'm not looking to be pampered but at least make your customers feel as they are welcome to purchase your product. That's my personal experience, maybe others had a better experience.

Great selection of items, friendly employees, personal service, and great prices. Came in earlier…read moretoday and was helped by Dylan, he was very helpful and gave personal recommendations to help me find something I might like, Even during a rush of customers. Shout out Dylan.

Great atmosphere and service, I come here for everything. Always have a big selection of vapes and…read morejuice, and glass pieces

The owner is awesome, super nice dude and the price on everything is cheaper than any other smoke…read moreshop in the area. I never write reviews but this place deserves a higher rating for sure

First the front counter guy wasn't even in the store when we walked in. Upon walking in, he then…read morecame in from the front door and greeted us. We started looking around the shop and he was watching our every move. Upon my boyfriend asking to look at a bowl piece in his display, he walked over to us and asked us both for our ages, DoB and ID in a harsh way and with concerned look. I've never had an experience where I was interrogated with so many questions about my age. We hadn't even shown the intent of purchasing and he already was carding us. Upon even after showing the ID, I felt uncomfortable to be in that environment and also to support a business that treats customers like this. Unless you want to be interrogated like going through customs and immigration while restocking your smoke supplies, don't go to smoke + gifts

Awesome customer service and it shows!…read more 5 stars for a reason. Very neat and organized layout . Gentleman was informative and kind.

On point is absolutely the perfect name I was in and out in minutes with exactly what I needed and…read morethe customer service was exceptional not to mention the stock they have is plentiful, very pleased with the all around service of on point smoke shop