been going to Nothing Butt Smokes for years to buy cigs , way and many years before they began…read moreselling " Flower !" I'm not interested in Flower just Marlboro cigs . I asked for a carton , the child under age 21 said we don't have a carton . I said , " I'll buy all loose packs on the shelf my brand . "The kid said , I can only sell you 2 / two packs . I said out loud in full formed words , " WTF?" The kid ran to manager and said I had cussed him , which I did not . The manager came out and said , " Sell him all the loose packs , his brand . " Then the manager said , " You can't cuss in here ." I said , " I can cuss anywhere !" Manager said , " We will not serve you ." I don't drive miles for 2 packs of cigs ! They can stuff all the cigs up Nothing butt their butts !!!

The employees were nice. I was going to this store for 4 years to buy my cigarettes and THC…read moreaccessories. The manager named Kathy is the issue there. Her employees like to joke around which I see no problem with but when they start calling people a bitch is not right. I was being asked by the employee at the front counter if my mom called me would I answer (yes this is a real conversation he had with me) and I said no I wouldnt. He called me a bitch for saying that I wouldn't answer the phone and I was banned for defending myself and saying something about the manager after being called a bitch and the manager who's my mother. Banned me because she didn't like what I said.

I am always impressed with the service at this location. I was recently helped by Bryan and he went…read moreabove and beyond to help me. They also have an excellent selection of incense.

I visited with a friend and upon walking in, I was quite surprised they leave cigars open to the…read moresecond hand smoke from other people's mouths and burning cigars. That setup definitely changes the flavor of cigars. Cigars 101. They had two humidifiers going with a door open. Cigars from here crack a lot in my experience and require extra time in a humidor to restore them. Lubbock is a town of dirt, wind, and heat. I've been to many lounges in many states, know rollers, cigar brand owners, and lounge owners. It seems that Karma prefers to show off overpriced cigars versus having a smaller humidor to protect them. Their other location doesn't do this. When my friend and I began talking about how she wants to move away from sweet tips to everything else, she said she'd like to see how to do that and asked how my experience was. I began explaining that in almost the 10 years I've been smoking, it took me some time to move on and she should perhaps look into coffee, chocolate, and cream notes. She mentioned how she'd have a lot more variety to choose from if she enjoyed regular cigars. My move from sweet tips wasn't on purpose. It naturally happened. We walked over to the other side of the store where she asked me how to begin trying other cigars and enjoy them, notice the various notes, etc. I began saying, "Well, if you want to transition from sweet tips to everything else, I'd stay off the heavier notes like pepper, maybe stick to a lighter type cigar with the notes I mentioned...". Here comes this short manager who interrupts our conversation to overstep me. "There's no transitioning from sweet tips. If you like sweet tips, stick to only smoking those." I look up like WTF? I was speaking of my own experience and was talking to only her. He hadn't even heard what we were talking about before going near him before he interrupted me. I used to smoke only sweet tips and now? I don't. He's full of sh**. It was so rude to interrupt with this high and mighty attitude. If she wants to move from sweet to a lighter cigar, then she will. You don't need to jump in and tell a customer who's already spent hundreds there that they don't need to. What the? Don't go to this place. It seems I'm not the only one who's experienced this attitude. This is also the same place that has a rumor out of telling people the other lounge in town is snobby but Karma is the place with that attitude, not the other way around. The other place? Welcoming. Absolutely welcoming and kind, no attitude like this place. Apparently, short guy here thinks he knows everything. Find a better place. The only star given is for cleanliness. I'd give another for variety but since everyone else's second hand smoke is tainting the flavor (I bought some cigars to try and taste the smoke destroying the notes of my favorites), variety doesn't matter at this point. Head to the other place.

Small cigar choices but their buyer knows what they are doing. Very reasonable priced sticks…read more People are friendly. I've not needed to ask for help so I don't know how knowledgeable they are. Looking at the selection, someone knows what they are doing.

Dear [Store Name/Management], I had both a defective product…read moreI recently purchased and the poor customer service I received when attempting to resolve the issue. I purchased a vape from your store on Friday evening for approximately $30. After using it normally for two days, the battery died on Sunday night. When I plugged it in to charge, the screen became pixelated within minutes and the device stopped functioning entirely. Prior to charging, the vape was working, so this failure was both sudden and unexpected. When I returned to the store after work to explain the situation, I was met with rude and dismissive behavior from the staff. Instead of offering assistance or a solution, I was told that they did not know what I "did" to cause the vape to stop working. I found this response both insulting and unprofessional, especially considering the product failed after only two days of normal use. At this point, I am not even requesting a refund. I am simply asking for a reasonable resolution--an exchange for a functioning vape. It is unacceptable for a product to fail this quickly and for a paying customer to be treated with disrespect when seeking help. I would appreciate your prompt attention to this matter and a resolution that reflects basic customer service standards.

Terrible experience with the online platform. False advertising, no communication, nothing good to…read moresay except maybe the price. Took longer than a week to be shipped, tried to get in touch with a rep to find out, and got nothing. Stay away from them if you want any kind of decent service.

They have all these check out and it is 15 items or less. If you have more than that you have to…read morestand in line at a checker. They only have four open!!!!! So that is BS. I don't want to stand in line all day to check out. Get more checkers !

Veronica in Customer Service area Is the worst. If you see her avoid! She is short, fat and…read morebleached blonde hair for a Mexican old lady. She is rude, won't give you a refund and is snarky. Veronica has no business working a public job when you can not place customers first. In any business customers come first. Not here. AVOID Walmart on Quaker. They are expensive. If you buy any boxed package of food is it is non-refundable whether you open the box or not. All their items are cheap, more $ than Target. Go elsewhere

ABSOLUTELY IN LOVE WITH THE STAFF AND STORE!!!!! The workers are so kind and helpful and know what…read moreto recommenced and their knowledge is very vast in their products it's truly amazing!!! ALSO, GREEN GORILLA SMOKE SHOP IS ABSOLUTELY TERRIBLE I'd always go for a headhunters over ANY other smoke shop in Lubbock!!!!! YALL ROCK keep on keepin on

If you're going to implement a rule such as "check identification" for every card purchase,whether…read moreit be debit or credit, ALL employees should follow this implemented rule. I understand following proper procedure, however, when it only goes into effect for new employees, how is the customer supposed to be aware of who is new and who is not. Very frustrating and time consuming. My family and I will NOT be spending our money at this establishment any longer. Due to the fact that this is not the first time this has happened to me personally. The cashier was doing her job, the previous cashier's however were not consistent with this rule, which in lue of, creates an unreliable expectation.