I love this place but no one ever answers the phone. I live an hour away so it's inconvenient for…read moreme to drive there and then not have something I need. The selection is huge, and the prices are good especially for 2026.

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

Prices are good and the people are helpful Decent selection…read moreof juices. Definitely will buy again

Decent store, but don't take accountability for mistakes. I was given a 25mg salt nicotine juice…read morewhen I bought a complete vape setup, a pack of coils, and juice last night, when I had told the employee multiple times I wanted 50mg juice. Called today to see if I could get the 50mg juice that I had originally asked for from the beginning and was told that they couldn't take the juice back as a return (legality, which makes sense) but that I would still have to pay for the 50mg juice even though it was their employee that had messed up and given me the wrong product. Kind of ridiculous, spent $100 on a setup and still have to pay again to fix an error which was the shop's fault - not mine. Have never had a vape or smoke shop be this stingy over an issue with a bottle of juice.

Quick service / help at the counter. A great selection of items came here looking for geek bar and…read morefound a great selection to choose from they move fast. Pricing is okay same as any normal shop so it's up to you.

All the staff are awesome and they have excellent knowledge and selection of Kratom and Kratom…read moreproducts. They have so many different types of Kratom and pre rolled joints as well. I love this store.

NEW OWNERS!! I always have a great experience at this vape…read moreshop. The store is consistently neat, clean, and smells amazing every time you walk in. They're fully stocked with everything you could need for both vaping and smoking, which makes it a one-stop shop. What really stands out is the customer service--Abe is always helpful, knowledgeable, and makes sure you leave satisfied. They also have a great incense selection, which adds to the overall vibe of the shop. On top of that, they even carry a small selection of snacks and drinks, which is a nice bonus. Definitely a spot I recommend!

Abe gave great customer service. My boyfriend received a defective vape and he gave him a…read morereplacement.

I am a road warrior - I have to commute, and being a former smoker, E-Cig City Upland is my go-to…read morestore. I like to support small business and I have been purchasing from this store for over a couple years. I leave reviews for places I intend to go to again. Any publicity is good publicity. I buy my supplies from this particular store due to the professional and friendly attitude. I will drive out of my way for good customer service. Long story short, if you happen to need supplies, and are in the area, stop here. Great store with great atmosphere.

E-Cig City in Upland,Ca went above and beyond to get an order delivered for me. The employees…read moreand owner are the most amazing people I've ever had the privilege of speaking with! They are knowledgeable, they have a huge selection of products, and the prices are affordable and less expensive than the all the stores I've shopped previously. They are kind compassionate people I could tell they are not just there for a pay check! I would recommend ECig City Upland to any and everyone over every other store! Thank you guys so much for making that order and delivery happen!!! Sincerely, Cheyenne Reed

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

I've been coming to Up in Smoke since 2018 at their Costa Mesa location. Their selection is wide…read moreand offer a great variety at the best value compared to other stores I've been to. They are awesome. The whole staff is very courteous, but one specific individual, Howard, stands out more than the rest. He provides excellent quality service, is always courteous, is on top of reordering when irems are out of stock, very friendly, and provides such an overall great customer service experience. He always takes care of me when I need something at the store. Thanks to Howard for all these years of amazing service!

Great to buy Gummies for sleep and also perfect selection of vapes …read more Fair prices and kind customer service. Recommended:)

Hiba Made Our Visit Awesome!…read more Me and my girlfriend came in just to look around and ended up leaving super happy, all thanks to Hiba. Her customer service is on point! She was friendly, patient, and really knew her stuff. She helped us find exactly what we needed without any pressure or attitude. You can tell she actually cares about her customers and enjoys what she does. Shops like this need more people like her ,chill, helpful, and just good energy all around. We'll definitely be back because of Hiba!

Do apparently this smoke likes to sell fake puffcos to minors. My little cousin went in there and…read morebought a puffco which didn't end up working. When we tried to resort the issue, the owner was very hostile. I will be reporting this shop to CDPH. Anyone who purchased from this garbage of a shop should stop immediately. Zero Integrity. $300 STOLEN. He also said "FUCK YOU" I don't care about you". Fortunately we have the proof to take this scumbag down.

Great new smoke shop! It is so clean and has modern items. Fully stocked in everything too, which…read moreis hard to come across these days! I'm excited to come back here again!

Cool place to get your vapes. They've got a solid selection and everything is easy to find. The…read morelady that helped me is always friendly and welcoming, which makes a big difference. She's knowledgeable and takes the time to help without making you feel rushed. Definitely a spot I'll keep coming back to.

I am getting tired of this place. Every time I go there during store hours the girl that works…read morethere leaves a note saying they will be back and to call the 909 number. This happened several times and it is always the same girl. If she is not the owner, the owner needs to talk to her asap because you guys are losing a lot of businesses. Very unprofessional and will not sustain business for long if this keeps up.

They don't open on time so don't come around opening time because apparently they open when they…read morefeel like it

Literally the worst dudes.... Had me waiting for 1 hour and still didn't get helped ..... don't…read morewaste your time going here