TLDR: They sell tampered products and will not give a refund…read more On June 21, 2026, I purchased a dietary supplement called Active MGM Blend for $85.59. Immediately after leaving the store, I opened the product and observed that the safety seal had already been broken. Upon inspecting the contents, I discovered that the bottle did not contain the advertised supplement. Instead, it contained m&ms. I immediately returned to the store and informed an employee of the issue. To document the situation, I took photographs inside the store while the employee was holding the bottle. The employee then checked another bottle of the same product from store inventory and observed what appeared to be the same issue. The employee advised me that only the manager could authorize a refund and instructed me to return the following day. The next day, I returned to the store and spoke with the manager. I explained that I had purchased a product with a broken safety seal and contents that were not the advertised supplement. The manager refused to provide a refund or otherwise resolve the issue. When I expressed concern that the situation was serious and asked whether anything would be done about it, the manager laughed. I have contacted corporate to see if they'll do anything. Will update...

THIS IS THE 250 N FEDERAL HWY LOCATION-I frequent this shop since it is close to my home. Sunday…read more4/12 I went in to purchase a vape, Lost Mary Summer Grape. I made the purchase with no issues and left the store. I opened it the following day Monday 4/13. I removed the papers and took a draw, nothing... Tried again, nothing... I went to the store and asked for a replacement due to mine being defective. The employee denied me and I asked to reach out to a manager, 40 minutes later after being told multiple times, I came back on Tuesday 4/14. They said the manager was not in and they would be back the following morning 4/15, I went to the store, asked for the manager and she explains that I left the store and it can't be exchanged. You got the bad end of the stick, she says... This is really disappointing as I am now the one who lost money, the store could have went to the Manufacturer, made an exchange, took care of the customer but that is not what they do, they offer a discount off of a new product (so they still make more money) and say, it's just policy. I understand policy, I understand people scamming people out of goods or services but when you can look into a customers account due to them inputting the phone number in their system, they should be able to see and take care of a returning customer. My only comment is not to go to this smoke shop, they don't care nor want to care.

Great Service Mello took care of me Abood took care of me more than many times I come in and I buy…read morea nicotine device every other day and they take care of me give me the best prices around Qusai just sits behind the counter but he's a good guy trust these people they're like family to me

Worst shop ever , I came here a couple times but every time I went the price would change every…read moretime for a product I always get and know the price to . Not only that but they buy all there stuff from China and try getting the most money out of it . Just a scam all around and very unprofessional. And the rudest guy there is the bald guy I think which is the owner if I can but negative stars I would

The two gram forever vape device it lasts you forever because it doesn't work, available only at…read moreSuttera. I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn't work at all straight out of the box. Naturally, I tried charging it--still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow--apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn't receive a replacement because I didn't have enough "inhalation" remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn't work, returned it promptly, and the solution offered was a credit that doesn't even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could "try to get the oil out of it." That was a particularly helpful suggestion--I didn't realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word "try" was especially reassuring. To make matters more practical, the credit provided doesn't even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on--something I was also informed is "not their problem." Overall, it's an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Came in here a few weeks ago for the first time at this location, and second Surterra (first one on…read moreKey west). The entrance looked seedy, and not welcoming -that should have been fixed before opening if possible. It was clean inside, the guy who helped me was nice enough. We were in and out in 10 minutes, they had what I wanted in stock and prices are standard.

Burnies Smoke Shop offers an extensive array of disposals and vapes that cater to both beginners…read moreand seasoned enthusiasts. Their selection boasts top-notch brands, ensuring a diverse range of options for customers seeking quality products. From sleek disposables perfect for on-the-go use to advanced vaping systems that offer customizable experiences, Burnies impresses with its well-curated collection. What sets Burnies apart is not just their smoking paraphernalia but also their treasure trove of exotic snacks, candies, and drinks. The shop goes beyond your typical offerings, stocking an eclectic mix of international treats that tantalize the taste buds. Whether you're craving unique chips, rare candies, or specialty drinks, Burnies elevates the shopping experience with its quirky and delightful selection. Moreover, their status as an authorized Puffco dealer stands as a testament to their commitment to excellence. The store not only boasts an impressive range of Puffco products but also showcases stellar customer service. Employee Jules, in particular, exemplifies this dedication, providing exemplary assistance. Their willingness to go above and beyond, such as matching Puffco's online Black Friday deal in-store, highlights Burnies' dedication to customer satisfaction and sets them apart as a premier destination for smoking essentials and delightful indulgences. Always my go to smokeshop with the best deals.

Always 5 star service from everyone. s/o to Daniel for the recommendation today! My dogs love…read morecoming in too! Everyone is always so friendly

Great people, great selection! Friendly fast and helpful. If you are ever nearby, stop in and you…read morewon't be disappointed!

Great selection of stock and good prices. You won't be disappointed. Costumer service is on point…read moreas well.

Small shop but very nice selection. Nice glass pieces and dab accessories. I also like that it had…read more artwork on walls, I would say it's worth checking out

Tremendous customer service, it was a pleasure speaking with the owner. Ran out of Kratom while in…read moretown and got lucky this place was close to my hotel because they had a solid selection. Would recommend this place to other business travelers like myself and locals.

Went here for a smoke, the employee grabs a container of pre-rolls to scans it into the register, I…read morepay, I asked for my product, and he says "I already gave it to you". HE DID NOT!! He accused me of stealing and cursed me out!! Than, he proceeded to call his boss and tell him that I am robbing the store. Absolute disgrace of an establishment. I hope the manger will look at this review and please look at the video footage if it exists. I was in there on Saturday 01/03/26 @9:30 ish PM. PLEASE REVIEW YOUR FOOTAGE as you will see I DID NOT steal from your establishment!!

BEST SERVICE IN MIAMI HANDS DOWN ‼Had a great love for three customers. and had a nice about of…read moreclientel..

I Got a good vape here. For a Good price. Definitely coming back. Good service. Lots of choices…read more They just opened and are giving 20% off.