Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

I have moved from Saint Joseph and have chosen to continue getting my vision care here because of…read moreDr. Joshua Byers even though it is a three hour drive. He is excellent, patient, easy to talk to, and answers all my questions. All of the associates at Flood's have been very friendly and efficient.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

Rude staff I was there on 3/10/26 got treated poorly except by totten staff doing glasses where…read morerude because I didn't like any of the glasses I asked for my measurements the didn't do them just wrote numbers on a paper so I asked a valid question of how do you know they are my measurements? Well you're an adult okay but not ever adult is the same.

First off, all of the staff was fantastic! Cheryl welcomed me and was very friendly and helpful…read more The I saw Dr. Totten, and she was amazing. I've never had an optician spend as much time with me explaining what was happening to my aging eyes. She explained the options available to me and we agreed on a plan. I did buy one pair of glasses, and Lisa helped immensely with that process. I can't wait to get my new glasses!

extremely professional and friendly! I didn't feel uncomfortable, rushed or misunderstood…read more thank you!

Used to go to a big town eye doctor. I tried Niles Vision Clinic in my hometown and i was…read morepleasantly surprised. The professionalism and knowledge of all the staff are second to none!!

I stopped in with a problem while traveling from Chicago. The screw had come out of the temples of…read moremy glasses, which I had not bought from them. They immediately went to work and found a screw that fit, cleaned my glasses, and sent me on my way without charge! Very friendly staff.

I had been going to them for the past decade but recently things have gone really downhill. When I…read morewent to get a new prescription, they gave me the wrong one. I had to go back a week later and ask for a new prescription. After I got these new contacts prescriptions written down, I went and ordered contacts online. The site checked what I reported as my prescription with what the eye doctor had on file, and there was a discrepancy. Turns out that the prescription that the doctor had written down for me was different from what they actually had on file, and they had given me my old prescription instead. When I called and asked about it, they were not sorry about it at all or showed any understanding. Also, they're really expensive. But I'd rather pay more and get good service rather than waste weeks of my time with them.

Stevensville office ***…read more Rude and unprofessional staff! Called 2 x (once each week) only to receive a call back many days later. Had to drive up to office to speak to receptionist bc my calls weren't being returned. to get my frames fixed. Dr was quick and very impersonal for exam. Would not recommend and won't be going back!

Staff is so friendly and accommodating! Phone calls and in person they were so helpful and answered…read moreall questions.

All the people at the office were friendly, personable, and easy to talk to. Great service from…read moreboth technician and Dr. Bell. Good rapport with me. Excellent visit. That is why I go here for my eye care.

Dr.Bell and her staff go all out to give you the best experience possible. Seems that they have…read morethe latest and greatest in technology so the exam is very comfortable and thorough.

They helped me in an emergency, I would absolutely recommend them to anyone. They were so friendly…read moreand helpful, and the office was very nice. Also great that they are open early on Saturdays.

Dr. Offerle gave me my eye exam and was polite, professional and thorough…read more The staff was friendly, I really liked both opticians who helped and I've already referred people. HIGHLY RECOMMENDED!