Love this place as it's been around for years. They have a wide selection of cigars of all brands…read moreand sizes and blends yet wish they had some of the very higherend cigars. I'm sure there's a reason why they can't carry those. The team there are extremely nice and always helpful. Their knowledge base of product is exceptional and I learned something new each time I speak with them. They really care about providing the best smoke as per your requests and descriptions. The pricing and their products are extremely reasonable, especially considering the expert advice that comes along with any purchase. Whenever available, I plan on stopping in for quick and easy purchase.

Very nice selection of quality cigars at reasonable prices. very friendly and helpful owners.read more

The only reason I gave this place two stars is because everyone there is SUPER friendly. Very nice…read morestaff and very helpful. It's the product that sucks. The machine they roll your cigarettes with packs them WAY too tight so you nearly pop an eyeball taking a pull on it. So we decided to buy a machine from Beans & Leaves in Fairfield and we bought 2 small bags of two different kinds of tobacco to try from there. But Beans & Leaves has a poor selection of tubes (particularly menthol) so I went back to Tracey's to get papers and since I was already there I bought a big bag of McClintock menthol tobacco. This tobacco is trash. $37 down the drain (which, by the way, is more than Beans & Leaves charges for the same size bag). It's SO dry I'm shocked it didn't spontaneously combust in the bag. It won't roll at all. It literally feels like saw dust to the touch. The bag I bought from Beans & Leaves felt moist to the touch and rolled perfectly. So yeah... I'll buy tubes from Tracey's but not a thing else. It's a shame too because the staff there is really awesome... they just need to step up their game.

Shop is a complete disaster. Run-down smoke shop trying to rent out broken UHaul trucks. Had a…read moremiserable experience trying to rent a truck from here, the battery was dead and it didn't have a mirror, yet they were trying to rent it out and would not offer any compensation for having driven all the way from NY to rent the truck. Store is filled with people smoking cigarettes. Please avoid this place if you can.

Scam. Refused to honor prices listed online that you can buy. Manager says glitch in the system,…read morecalled drizzly they said no glitch. Just their uploaded prices. Please stay away. Horrible service.

Going into this store was such a pleasure! I almost never review things but the nice man behind the…read moredesk was so helpful! And so funny! He keeps a great shop, highly recommend. Wine and cigars.

The staff here are always very friendly and recommending items to me and asking me to let them know…read morehow I like the product. That engagement shows excellent customer service. It's a great location to attract customers with all the hustle and bustle of traffic. It is very convenient for me to get there too since I live so close. They also sell a large variety of items in which I go for the vapes. They offer the 10,000 puff vapes in which I cannot find anywhere else besides this place. I don't know why other places don't sell them. Overall, great customer service though.

From the owner: The best selection of hookah and smoke shop products read more

Their new Humidor room is awesome! The selection is still extensive and even with the new…read morerenovations the prices remained low. He remembered my face even after the yr+ hiatus I took, which just shows the real care he puts into his store, and value placed on its customers. Whether you're a regular or a first timer, there's no better place for your smoking needs. Get this man a key to the city!

Everybody knows Raj, the nicest and most friendly store owner I've ever met! They've also got a…read moregreat selection and the customer service is unmatched. Go check these guys out, and introduce yourself to the staff! They'll remember you next time. Two thumbs up

Dishonest establishment that overcharges and takes advantage of elderly individuals; do not…read morepatronize. My mother was on the hunt for toilet tissue and walked into the store. She grabbed three packs for $2.99 each and walked to the register. The owner first quoted her a little over $12, she thought it was weird but didn't say anything and was going to view her receipt to see why the price difference from what she figured in her mind. Upon paying, their credit card machine malfunctioned so he took my mother's credit card to another register to the front of the store and charged her over $14 (she called her bank), wouldn't give her her receipt and made her feel very uncomfortable while she tried to ask her receipt. We used to frequent this store, but not anymore.

had great Connecticut souvenirs (even tho I came for Norwalk). employees were very helpful !!read more

This place is great. Nice selection of premium cigars with a walk in humidor. Fair prices and…read morefriendly service. Most of the negative reviews are for vape stuff which always comes with duds from the factory since they're made cheaply in China so not the stores fault. I like to support local shops like this.

I purchased two Geek Bar vapes from your store approximately one month ago. Upon opening the first…read morevape, I immediately noticed a fault: it emitted a strange whistling sound, the light around the exterior turned red, and the battery level dropped from 100% to 75% within just 10 minutes of minimal use. After returning to the store the next day when you opened, I was able to exchange the defective unit for a new one, which worked fine. However, upon opening the second vape, I encountered the same issue as with the first one. It appears that this may be a defect from a bad batch, though I am not entirely certain. When I returned to the store for assistance, I was informed that your policy requires customers to open both products at the time of purchase to confirm they are functional. I find this policy to be unreasonable, as it would be highly inconvenient for customers to open and test both units prior to purchase, particularly when purchasing multiple items. Due to the repeated issue with products, and a completely unreasonable store policy, I will no longer be shopping at your establishment. I only ever came to this store and I'd rather find somewhere that has a better policy/better customer service. Just awful.