Stopped in here for a quick work travel dinner and they did not disappoint. Convenient location close to ROA with plenty of parking. The smoked Turkey was really good! The beans and corn sides were great too. They had a decent beer selection for a chain like restaurant. I had a voo doo ranger ipa read more

Smokey Bones - Barbeque Near Me - Roanoke, Virginia

The food here was so good but there is a LOT of food, the only issue we really noticed was the floors were greasy. They need to start using something to cut through the grease to clean the floors. There is an incline to get to a part of the dining area and we practically slid down it as we were leaving. Other than that - very attentive and friendly staff. Good service to match the food! Private parking area. read more

Smokey Bones - Yummy bar b q and all the fixin's - Barbeque Near Me - Roanoke, Virginia

so first and foremost let's start with the waitress that came into the bathroom and was picking her teeth with her nails and then walked out without washing her hands and grabbed food to take to a table.... that's disgusting. long black hair, waist length, brown eyes. it's help if they wore name tags second I walked in and there was one other table with people it very quickly filled up. orders started coming and I counted no less then 10 plates sitting in the window while 2 waitresses... tooth picker included ... sat off to the side by the kitchen entrance bullshitting. I hit a timer on my phone 14 mins 18 secs before anyone started paying attention to the food in the pass. Julie? someone else said Stephanie (petit blonde girl) I just learned was the waitress who seated me, ran the bar,took orders and delivered food. and now the waitresses are in pass yelling telling people to shut the fuck up. don't worry again Stephanie is apologizing. what is going on in this establishment? couple next to me also just added that a gentleman dropped food and picked it up with his bare hands and put it back on the plate and served it. wtf. they are regulars and said this is an every night thing. dinner and a show.bwhich is why they can't keep staff. they recommend sitting at the bar so you can see your food as it goes in the pass. pulled pork had no flavor, thankfully enough bbq sauce, which is good, helped. Mac n cheese again no flavor... bbq sauce bourbon chicken was actually delicious. read more

Smokey Bones - food sitting in pass - Barbeque Near Me - Roanoke, Virginia

Food quality was severely less than expected! Service was mediocre at best. Have not returned and won't!

Came in after a tournament with a group of people sitting at a table waiting for two hours for our food and even longer for everyone's food to come out, waitress gave a nasty attitude and rude tone, then tried to play victim, didn't listen to order and was incorrect and we asked for manager (never got), didn't get correct food and food also came out cold, overcooked, dry, and missing extra things, and wrong sizes etc. Ambiance was the only half decent factor of the restaurant read more

Smokey Bones - Order a 9 oz. steak got a 4 oz. steak while waiting for the 9 oz. for a long and when got it wasn't cooked how it was asked to be cooked. - Barbeque Near Me - Roanoke, Virginia

Very poor service. We sat for over an hour an did t even get our appetizer. Took 20 minutes to get drinks and we had to leave a get Chico fil a for the kids to get back to our event in time. Manager still had us pay the drinks. read more

We had the shredded pork sandwich, Pretzel Bones and 1/2 chicken. Sides were cole slaw and fire roasted corn. Hot and fresh. Very fast delivery. Really good for a delivery directly to our room at a hotel. read more

Let me set the scene. 3 other tables, a 3 top, 4 top and a 2 top. My boyfriend and I make table number 4. One server and some "manager" who both told us it would be a minute. We get sat, get drinks and order. And wait. And wait. Don't worry we're still waiting. Food comes out. Wow, BUT WAIT it's not what we ordered. We tell server, she says sorry and says it will be 15 minutes more for my boyfriends burger and brings my dish. Another 30-40 minutes go by and another server, Stephanie, comes to check and we asked for the burger, BUT WAIT, the fries aren't done, we can hear the kitchen! By the time we left the only reason it was okay was because of Stephanie. The "manager" just kept seating tables the whole time, tables were not cleaned, and you could tell every other patron was upset too until Stephanie came to save the day Do not recommend unless Stephanie is your server. read more

A friend of mine treated me to dinner yesterday at Smokey Bones. I previously had seen colorful flyers of the place where the food looked so juicy and appetizing that I wanted to try for myself to see if the real thing was at a par with all the fancy advertising. The entrance of the restaurant was very impressing with a triangular design roof and red hot sign of the place. Inside the place was clean with shinny hardwood floors and ceiling spotlights. Our waitress gave us a friendly greeting and took us to a booth to be seated. The ambience was relaxed and very laid back and comfortable. We ordered corn bread with special butter as appetizers. It was amazing how soft, and tasty they were. Then we both ordered the Signature BBQ Burger which contained inside pull pork and fried pickles among other things. My friend order it with baked beans and I ordered it with the house fries. I love trying out fries from different places and have discovered that they can reveal a lot about a restaurant as well as the bread served at a restaurant can. My burger arrived in a timely manner and it was a bit more well done than medium but it still was hot and juicy. The pulled pork inside was also very fresh, tender and juicy, and the fried pickles gave it a special flavor. The buns were also fresh and soft and the meat patty was nice and thick. All was going extremely well until I eat a few fries. They were not fresh, but lukewarm and dry; if if they were fried a while ago and let stand there in the kitchen for a while. I can't figure out why the cook served the fries like this. It totally spoiled my wonderful dinning experience. I ended up leaving half of the fries on the plate because they were dry and hard. I was almost going to give this place 5 Stars but this ruined it. I would advice the Manager of the place to correct this immediately which is so easy to do so. Also the Manager should engage with the customers because if he/she would have done so maybe would have been able to correct this on the spot and freed me of the bad experience I had to go through. For dessert we had the Banana pudding which was good but a bit overpriced for the size. If the Manager listens to my constructive criticism and takes action to implement my advice, I would not only recommend this place to everyone close by but would definitely come here to eat again! Many times more. read more

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My husband and I came for dinner on a late Sunday night after a long day wheeling in his Jeep. It wasn't crazy busy so we were able to get a table pretty quick. Our server greeted us and took our drink order pretty quickly. My husband got the bourbon blackberry lemonade and I got the triple rum punch. Both drinks were delicious. For the appetizer we got the Korean BBQ pork belly pops which was very tasty and cooked perfectly. My husband got the ribeye entree with broccoli and Mac'n cheese. I had wanted the brisket platter but they were sold out so I got BBQ half chicken instead with broccoli and roasted corn. While the ribeye was cooked perfectly (he asked for rare) it was a little under seasoned, as was the Mac'n cheese. My chicken was cooked perfect and the meat just slid off the bone. The skin/sauce was a little salty for my taste but still really good. We didn't order dessert as we were pretty full. We were too hungry to get pics of the entrees before digging in. Overall we got really good service and the food was really good for as chain style restaurant. We would come back for dinner again. read more

Smokey Bones - Korean BBQ pork belly pops - Barbeque Near Me - Roanoke, Virginia

Stopped in today for an early lunch. Tried the Turkey plate with coleslaw and cinnamon apples. Loved the kind of Cajun flavor of the rub on the turkey. It was moist and had great flavor. Cinnamon Apples were amazing. The coleslaw was a tad bland but everything else about it was pot on. Just needs a pinch of something. Lol. Really friend service and definitely on top of their game. Perfect amount of interaction and great with suggestions. With tons of other things on the menu I'll b back. read more

I came from New York for a short trip to Roanoke. Farran was very nice, one of the most helpful person I had ever met in a restaurant. It was pretty late already and she kept the positive attitude, letting us choose the table, making sure everything was okay or if we need something else. This was the only restaurant that closes pretty late on Sunday, so I decided to try their signature ribs and it was delicious. One suggestion i'd give for the restaurant is to maybe work more on the improving the sides. For example, Mac'n Cheese could be more cheesy. read more

Pretty slow service and food was average Seems it needs some cleaning Overall not impressed this time around but maybe just a bad night

Very over priced! 19.99 for a Brisket stuffed grilled cheese with one side. The bread was burnt and so hard it cut the roof of my mouth. Minimal flavor and what flavor it had, was not good. Four people in our party ordered it and no one liked it. Sweet potato fries were overcooked and had a strange aftertaste to them. Ribs had no flavor. Don't even know how to describe it. The only food that was ordered from our party of 6 that was liked, was the regular French fries and the nacho appetizer. The nacho appetizer could have been a 10 out of 10 but the chips were very stale. A lot of food and money wasted. On a positive note, the waitress was pretty good. Other than that, there were some sketchy and very unprofessional looking people working. One woman was wearing pajama pants and a tube top. The men's bathroom was absolutely ridiculous. So disgusting! Every inch of it. It wasn't as if someone just happened to go in and make a mess that day. It has been neglected for a long time. No lighting on the outside of the building. Walked out and it was pitch dark around the building and parking lot. This was the Roanoke, Va location. read more

I have loved this chain in the past, but this time was very disappointed. The cornbread was so undercooked it was raw in the middle, the Brunswick stew was a tiny portion and mostly broth, and they were out of the first four beers we tried to order. On the upside, the ribs were good, and the $20 deal with a full rack, two sides, and a beer is a bargain. But on the whole, I'd be reluctant to return to this location. read more

Jasmine was the friendliest and sweetest young lady. Very attentive and brought everything with a smile! The bones bites I ordered were hot and delicious. read more

As a chain bbq house, smoky is not bad. Decent foods and cocktails. But the Service was very slow hence the 4 star. We waited for close to an hr for 2 orders ‍ Definitely do not recommend if you are on time limit. read more

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They don't have enough employees we waited over an hour tonight just to get food just about all the tables are dirty then they got our tickets all mixed up read more

Stephanie was great. We had a large group and she was on top of her game. Food was delicious!!

Julie was a bomb azz waitress , food was decent and priced affordable, Julie our waitress was on her A game and gave us exceptional service.

Smoky Bones is only getting 3 stars because our waiter Ro (mr. Louisiana) was very nice and he got our food out pretty quickly. Entering the restaurant we waited by the hostess booth for a table to be cleaned. The dining room was filthy . There were at least 9 tables with dirty dishes piled up on them. The food itself was very poor. If you like pasty cornbread this is the place to go! My daughters steak was dry as shoe leather. The smoked wings were ok but lack basic flavor if you do not add one of the rubs or sauces. I say all that to say this, skip it.The money was not worth the dry meat and mediocre bbq. read more

Nachos and BBQ are good. The issue is with the manager (her staff were quick to give out her first and last name and roll her under the bus). We eat there often, and never had an issue with the food until today. The Nachos had almost no meat, my wife asked if she could get a small side of meat or another order of nachos, waitress said she would ask her manager what she could do. Manager comes flying out of the kitchen and scolds us for ordering them and not being satisfied. Stated that the economy and inflation means you get what you get. My mouth was on the floor, before I had a chance to respond she storms off and yells across the dining room she will take 5$ off. My wife was so embarrassed she started to cry, our 2 kids are asking what happened, is Mommy ok? No nachos are worth that frustration, sad to say we won't ever go back. read more

I Would Not Recommend Coming Here! The nachos were stale. A brisket grilled cheese sounds good, right? Nope, the bread was too hard and the brisket was not the best, I have had better from Arby's. The service was fine, BUT! It took about 10 minutes to get a refill. Plus, the bathrooms were disgusting! There was pee in the floor, gunk in the cracks of the sink, and what looks to be mold on the mirror. Not to mention, very over priced. Also, the fact that it was the only place with available parking, on a Friday night! Should have been a red flag. read more

Came here tonight because I wanted wings and a baked potato and I didn't feel like driving all over. I wanted the smoked wings so I ordered online and selected curbside. My online order kept giving me an error going through. I had to try 3 times for it to work. Once I got to the parking lot I noticed it was dark, their outside lights weren't on but I found my way to the curbside parking anyway. I tried to call the number like 5 times and kept getting the busy signal. So I had to in and get my order which is fine and I was told the phones weren't working. I got my order and when I got home to open my food I immediately noticed that my baked potato was wayyyy over cooked. Like it wasn't soft on the inside or was all hard and stuck to the skin. Ugh how disappointing. The smoked wings were blah. I am use to tender and juicy smoked wings with good flavor and these were just not tender or anything. They were very lack luster. Again just a disappointing food experience. read more

I strongly recommend that you not go to this restaurant There were only a handful of people inside but it was an hour to receive meal. I ordered the brisket grilled cheese for 19.99 and had to send it back. The sandwich had a smearing of meat and the cheese appeared to be a processed spread. The sandwich was returned in a to go box and I honestly did not see any difference even though I was told the manager had fixed the problem. I payed then trashed it after one bite. When leaving, one of the staff said the restaurant had become a ghost kitchen since they are catering to deliveries and not to guests. Although this is my first yelp review, I felt compelled to tell others about my horrible experience. You have been warned. read more

This is a polished and inviting spot tucked away next to an iconic mall close to the airport. The staff is amiable, animated and treats you like you're dropping by for a visit at home. The menu is expansive and varies with something for everyone. The group enjoyed the new street corn with a subtle blend of sweet, creamy and spicy. The ultimate BBQ bowl gives you a taste of the house with pork, Mac and cheese, baked beans with a slaw side does it all for me. Many thanks to Daphne who treated us like family and made great suggestions to make a meal and experience! read more

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The management starting with Lucia ( GM ) is HORRIBLE , she's lazy and is just there to eat all day and watch her kitchen staff struggle along with her serves. Theresa is horrible and is assistant manger whom can't help with anything but take out. They leave there staff hanging and are lazy. RYAN, LUCY, TXO, EMILY, WAGNER, KENDRA AND GENEVA are the BEST STAFF THERE. this place has so much potential but the managers ruined the place! read more

Food was overcooked...ribs came out charred and inedible. This place seems to have gone downhill over the past year or so. Overpriced for the food you get, wouldn't recommend unless some changes are made. read more

Daphne took care of us and knocked it outta the park! Best service ever!!!!!!!!!! We will be returning!

Let me start with service was great. After that I had the worst pulled pork plate I've ever had. It was half fat half pork. The flavor of the pulled pork I did get was good but I had maybe 5 bites of pork, that's it. Giving 2 stars because the service was great, if it was not for that it would have been a 1. read more

Took the family here a few weeks ago. I have eaten here a few times when I'm in town on business. Place was almost empty. The waitstaff was hugely inattentive, we could see them standing and talking to each other while our food sat on the pass for several minutes. It took us 10 minutes to get our drink order in, then another 5 to get them. Then the waiter brought us our appetizer and disappeared for almost ten minutes before getting our actual entree order. Other customers were visibly frustrated, but we tried to give them the benefit of the doubt before we saw them standing at the pass just chatting and never checking on us when food came to see if we needed anything. We waited almost 20 minutes after we finished eating before we could even get our check (which you guessed it, took a long time to get even after we asked for it twice). I think next time I in town I'll be recommending another location to eat to my colleagues. read more

We opted for a last-minute run for food in Roanoke and came across Smokey Bones. It's a decent option for reasonably-priced grill and barbecue food in the area. We enjoyed their burger, wings, and a few sides! read more

Worst experience of my dining life. My wife and I are late 50's. Brought our daughter, her husband and three kiddos out for two birthday dinners. Seated at 6pm and food didn't arrive until 7:35. Kiddos were wonderful but this was insane. Restaurant was half full. 29 year old manager couldn't handle everything going on. We felt bad for him but servers would literally disappear for 15 minutes at a time. Top it all off that when the food came out it was cold. Not warm and cooling but COLD! This means the food likely sat at their delivery counter for quite some time. They did remove the kids meals from the bill and they also took 25% off which was nice but I didn't take family out for a frustrating discount meal. We wanted a positive experience. Please get your house in order SB! read more

Ehhh, this is a one and done for us. We came, we ate, we will move on out. Unfortunately, just wasn't the quality service for the amount we paid...and we eat out. A lot. Service - no one at the front, then a gentleman asked if we'd been helped, we said no. The young lady who was supposed to be helping us had walked by us twice and was doing something else, looking at us, when he had to ask her to come seat us. Awkward. Waitress - Nice enough, but slow as all get out. We waited incredibly long for placing our order. Appetizer, slow coming out. Dinner, forget it. Luke warm at best. Food - No. just no. Filet medallions did not melt in your mouth, they disintegrated. Not what filet is supposed to feel like in your mouth. Shrimp was hard and chewy. Like it was frozen, thawed, cooked then had leftover so they put it back in the freezer and decided to serve it again. Salmon- is that what we are calling it? Bland again. Not moist or flaky. It was just bland. No flavor to anything but the mashed potatoes. Check please? Ok. You're going to get it and then wait for 15 minutes til I come back to take it. We were trying to scrounge together cash so we could just get out of there. Don't recommend- eat at Bernards or 202 SH, even Shakers for goodness sakes. Anything but this place. read more

Shocking poor management. Walked in plenty of tables available people are waiting to be seated. They said it would be 20 minute wait only two employees showed up. Manager on crutches says tell the people ten minutes. People at tables complaining they have been waiting for food manager says I should have told you we only have two employees etc. Next people told 45 Min wait. Then 20 mln for next. People who had tables from up and left So did most others including me buh bye read more

We got a mixed plate. We got grilled chicken that was juicy, sausage, and ribs. They were out of Mac, regular sausage, and brisket. Our waitress was great despite all the food shortage. She was honest and accommodating on our late night in. read more

Smokey Bones - Barbeque Near Me - Roanoke, Virginia

Smokey Bones at Valley View. I haven't received good service there since before 2020. Whenever I do decide to trifle through their awful service - they are ALWAYS out of a menu item I order. Decided to skip the store and order it though GrubHub and to no surprise - my order was cancelled 5 minutes before the "delivery time" because they were out of a menu item I wanted - again. don't waste your time driving here or ordering online from here. read more

I love the variety in their menu! They have something for everyone. I expected is to be more of a traditional BBQ restaurant, but it has a few twist with patrons in mind. The staff is welcoming and attentive. This place reminds me of Applebee's inside with the bar and many televisions for mostly sports watching. When I'm in town, I will definitely go again! read more

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Decided to order from The Wing Experience/Smokey Bones through Doordash and got 32 bone in smoked wings. I chose the bourbon peach and honey hot sauces. The wings looked and tasted fantastic!! Would definitely hit this place up again for wings in the future!! read more

Smokey Bones - Bourbon Peach smoked wings - Barbeque Near Me - Roanoke, Virginia

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I waited 8 minutes just for 2 hot drinks, and the waiter was so impatient that when she left, she rolled her eyes against us, and after she left our table, she went to serve someone else with the best respect that she had. If I were to suggest that you come to this place, then no. read more