As the daughter to the man that once owned this I can say it awesome, I watched my dad work hard to…read moreform this.

Had an issue with my brakes while vacationing in the area, they fixed me right up. Great people too!read more

My son and his girlfriend had a warning light come up on their Ford Fusion on a trip from South…read moreCarolina to Southern Indiana. Sam's Pit Stop agreed to take a look at it and at least give them some good information regarding the meaning of the light. They were nice, informative and very friendly. I know my son was very grateful for their assistance.

Great value on repairs and parts. I have taken several different cars or trucks there since 2018,…read moreand Sam's has always done a great job for affordable prices. They are very friendly in the shop and do great work. I have NEVER had to go back to them to tweak or fix a job I already paid for. The one con here is they are kind of hard to get into, so if you need auto repair right away you may have to go somewhere else, but if you can hold off until they get you in, you will be very happy!

Straightforward, quick service and fair price. Pulled a screw out of my back tire and patched the…read moretire. Super helpful because I was on a long road trip. Thank you!

We head to Kentucky every year around Thanksgiving but this year we found ourselves with a front…read moretire that would not stay inflated. A friend recommended Jimmy's Tire & Lube. Despite it being a holiday weekend, staff was friendly, service was quick, and the price was right. We were really impressed by the speed and quality of service. Would highly recommend this place to both locals and future travelers through the area.

I've come in three times in the past year to get work done on two different cars. The front office…read morestaff, owner, and mechanics have all showed kindness and expertise. They care about their customers and the vehicles they drive. Will definitely keep coming back!!

I took my vehicle here on a recommendation. They had the vehicle for two weeks with no…read morecommunication. After a trip to the shop, and phone calls to them, they finally told me what was wrong, gave me a quote on what it would cost and how long it would take. That cost went up considerably and it took over three times as long as they said to get it finished. Others may have better experiences, but I will not recommend.

BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.

The website sux so bad I couldn't even price tires online. I will go where I can at least get…read moreonline quotes before I dial the phone.

Quick and affordable! They were able to do my tire sensors in 3 hours and that's with them being…read morevery busy. We will be returning customers!

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.