Smoky Mountain Escape games is a breath of fresh air It was the weekend of my daughter's 13th birthday, and we were doing random things she enjoyed doing. She asked for an escape room so, so we googled and found the list. After reading the reviews, looking at the number of players allowed, and the prices we decided to give Smoky Mountain Escape Games a shot. They may not be the first you see in a search, or a national name, they are a local business. Sometimes that means a little less to expect, but they guys did not cut the experience short. The number of players was very important to us. We have gone to escape rooms prior to this one. 2 of those had families or groups that pushed you out of the way to race and solve the puzzles. They were not there to have fun but to set a record of a completion time. We had 4 people in our party and these guys had rooms for 4 to 6 people. Other places offered that you could have a room for your group, but you would have to pay for the additional "places" to keep it just for your group. These guys had the perfect size rooms. The prices were good. The average price for an escape room experience from what we have seen. They are not shoved in the middle of "The Island" so their prices and attitude are much friendlier. They are close, in the Shops of Pigeon Forge shopping mall. This is refreshing to get a break from the crowd. We arrived early and the location was clean and inviting. We entered the store 15 minutes early and was greeted and welcomed. We did the Alice's Adventures in Wonderland room. No spoilers, but this is one of the coolest new tech escape rooms I had heard of and got to experience. After the intro video the gentleman took us to the cube. It seemed small, but it is Alice's place... As a pirate, missing one leg, the room was not overcrowded or hard to maneuver for its size. They have the IPOD in the room for the clues. You are given 3 hints, but unlike other places if you need more, they will let you without penalty which is nice. We finished the room, 2 minutes left, and my sister and brother-in-law said they enjoyed it. The only other escape room they did was one of the two bad ones mentioned before. We will be going back and trying their other rooms and new ones as they are added. I missed the name or forgot the name of the front desk guy, but you did a great job. Awesome customer service in a time where that is unheard of anymore. Maybe consider adding a frequent escapee club. read more

I've been to 15 escape rooms across 3 states, which included independent operations and franchises, and I can say that Smokey Mountain Escape Games (SMEG) is among the best. The room we did was very well put together. Puzzles were challenging but fair. Set design was outstanding. And several of the puzzles were original designs. The Game Master was attentive to what we were doing and immediately responsive to our requests for help (nothing is more infuriating than when you need a clue and the GM hasn't been paying attention or flat out isn't there when you call them). But let me tell you where the SMEG shines above ALL OTHER escape rooms we have done. SMEG creates a very warm and inviting atmosphere before and after your game. All other escape rooms have you wait in what is essentially a processing area, and when you are done, you might get a picture before you are invited to leave. Not so at SMEG. They have a large open waiting area with a ping-pong table and snacks. After our game, my wife and I played ping-pong while the owner, Chris, made time to talk with us. I highly recommend this establishment, and we now consider it a must stop experience for our future trips to Pigeon Forge. read more

The plaza was unassuming, but the experience was beyond our expectations. The variety of clues and space we were in were elaborate to say the least, but doable for first timers including a 7 and 9 year old. We definitely needed our clues having never done one before, but there was something for everyone to do. Everyone felt included and had a blast. Sarah & the team were very helpful and positive. We did the Diamond Heist challenge and beat it with less than 2 minutes to spare (58-ish minutes)! I love that they wouldn't have cut us off if our hour had run out. They wanted to to have a chance to figured it out. But we all really felt like we earned it and can't wait to do another one. It's privately owned, the bathroom was clean and smelled nice, the owner was present & everyone was friendly, the escape room was fun, challenging, and great for kids too. Highly recommend!! read more

While visiting my parents in Sevierville, we decided to do an escape room together so we could do something different together. They've done escape rooms before but this was my first. We chose the Diamond Heist Room and booking the room online was an easy experience. I needed to reschedule our appointment because we were running behind schedule and they were incredibly helpful in rescheduling us when I called them. When we arrived we watched a brief intro video to explain the mechanics of the escape room, and how to ask for help, either as a clue or if something is broken. We had a great time going through the challenge, laughing so much at times we couldn't breathe. I highly recommend Smokey Mountain Escape Games for anyone looking to have a fun time with family and friends that is outside the normal tourist experience. read more

I had high hopes for this escape room experience, but it turned out to be a disaster. The real issue began before we even stepped foot inside. When my wife called to ask a simple question about our booking, the man on the phone was incredibly rude and ended up cussing her out. This kind of behavior is absolutely unacceptable and unprofessional. It put a damper on our entire experience before it even started. We will not be returning and would advise others to steer clear of this place. There are plenty of other escape rooms with respectful and courteous staff - this one is not worth your time or money. read more

My husband andi have 4 children. 2 are going to college and live on campus. We barely ever are all in one place anymore so we came here for vacation. We decided to try our first escape room. I could not be happier with our experience here tonight. Everyone had so much fun! It was challenging and exciting. It was so much fun to see all my kids working together to figure out everything. It was probably the first time that they helped one another and didn't argue lol this is a great place , super friendly and a great choice of rooms. We will definitely be coming back here!! read more

My family and I had an awesome time at Smoky Mountain Escape Games. The four of us decided on the Diamond Heist escape and we had an absolute blast working through the room. Everything there is top notch, and you can tell that great care and effort goes into everything they do. The owners made us feel very welcome and were great with our kids. We plan to go back soon and try out the Mad Scientist room. If you are planning on visiting an Escape room in this area, make sure Smoky Mountain Escape Games is your first stop!!! read more

We visited Smoky Mountain escape games on our recent trip to Pigeon Forge. 3 of the 4 of us had done a few escape rooms before; the last was brand-new to the game. We were given an hour to solve a mad scientist puzzle. The game master Jacob was very kind and gave us several clues and some extra time. We were able to solve the game with 11 seconds remaining! Overall, the game was very challenging and well put together. We really enjoyed our experience. Thank you for your hospitality And patience, Jacob! read more

My husband and I attempted the Pirate's Quest room, just the two of us. We had SO MUCH FUN - this is a great and immersive room. We always ask that the game master NOT give us clues unless we ask for them, and they were happy to comply with the request. The "inside jokes" of this room were great and we had a blast, even though we fell short by just 3 puzzles. Loved the room and would highly recommend it. read more

We were visiting Pigeon Forge for a vacation and love escape rooms. So glad we decided on this one. Joy was an amazing game master. We enjoyed it enough to play 2 games back to back. We played The Heist and the Alice in wonderland; both were equally fun and exciting to play. We liked both for different reasons. If you're in the area, it is definitely worth to check out. read more

We came in and did our very first escape room . Jacob was wonderful and helped us decide on which room . We had so much fun we came back the next day and Sarah was there and was just as wonderful as Jacob. Customer service goes a long way and staff was exceptional. We will definitely be back !!!! read more

Went in last minute to check for an opening. We were helped by Joy who was very pleasant and got us set up right away. The game was awesome even if we needed a little assistance. After Joy was great and took some pictures for us. Service was terrific game was fun. A must do. read more

This is a newer escape game that opened up in this area. Me and 7 others did the mad scientist and it was probably the best experience I've had in an escape room. We got out with 3 or so minutes to spare. It's also the biggest room I've ever been it. I highly recommend it.! read more

Me and my boyfriend's family do escape games all the time. We are from Missouri and so we have done a lot while in Pigeon Forge. This game was the perfect mix aesthetically and competitively. We had so much fun and we're challenged! Go check it out! read more

SOOO fun! We did The Haunting as a family group ranging in age from 13-65. We all had a blast. The owner was so accommodating and nice, we will definitely be going back to try our hand at another game. Highly recommend. read more

We went head to head for a birthday celebration in the orange and white room team challenge. It was so much fun!! The staff was super friendly and helpful and we got free popsicles at the end!! read more

We did the Haunting today and had the most fun ever. Challenging but fun. The man working there was friendly and helpful. We loved it, will go back. Highly Recommend this Escape Game. read more

First time doing an escape room, we chose the haunting... very fun... extremely creepy once you start progressing through the game!! Great choice if you are looking to do one. read more

Great fun was had and we escaped! Very unique puzzles and challenges throughout the game. Staff was friendly and helpful. Hope to visit again soon and try the other rooms. read more