I have a question for the manager. What is the point of online ordering if you don't start the order until the customer arrives? When I arrived there was one person behind the counter but it turned out that there were two other employees in the back and no other customers. So the one employee started my order but then some other customer came in so he stopped and waited on them. That is when the second employee made her appearance but couldn't be bothered to get off her phone so she continued making my order holding her phone with her shoulder and at one point she went back into the back room. The original employee looked confused and apparently started making the new order while the phone girl was in the back. Mind you, I had ordered 15 minutes before I arrived. So the phone girl came out from the back-phone in hand-eventually on her shoulder added some ingredients then put my order on the blender. So, again I ask - what is the point of ordering with the app if you don't attempt to make it before the customer arrives? Also, why are your employees aloud to be on their phone while serving your customers? read more

A few things: the cashier, was on the phone the entire time I was there, didn't speak when I entered but eventually asked what I wanted. I got the Keto Champ, and he did ask if I wanted Espresso or Cold Brew with it and when I asked which was better, he gave me a suggestion of Espresso, which I appreciated. However, when I got my drink, the cup was dirty from him spilling some of the smoothie & he didn't bother to wipe it, instead opting to just hand me a dirty cup. My smoothie was pretty good so I will keep it at 2 stars, but if they happen to see this, I would love to tell management that I'm not someone that needs the type of customer service where you have to jump through hoops, even though I appreciate it when establishments do. I'm pretty easy going, and the customer service was awful to me, meaning if you have customers who are a stickler for, oh I don't know, being treated decently, you might've gotten a different, less calm, experience. read more

Smoothie King - Columbia - Juice Bars & Smoothies Near Me - Columbia, Maryland

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Something has clearly changed here, and unfortunately it hasn't been for the better. Whether it's a new owner, new management, or a completely different staff, the difference is obvious. For starters, our order wasn't even correct. Communication throughout the entire visit was poor, and the person identified as the "Team Captain" didn't know how to process a refund. I also had a very difficult time understanding them, which only added to the confusion instead of helping resolve the issue. Beyond that, the restaurant itself was a mess. It wasn't clean, and the overall atmosphere felt disorganized and poorly managed. I've visited this location before and never had an experience like this, which is why this was so disappointing. Whatever has changed, it has had a negative impact on both the customer experience and the way the business is being run. I hope management takes these issues seriously because this location has definitely gone downhill. read more

Ordered two Peanut Power Plus Strawberries and upon pick up found that one had only peanut butter and the other had only strawberry. Simple instructions people. How hard is that? read more

Smoothie King - Columbia - Fail - Juice Bars & Smoothies Near Me - Columbia, Maryland

I have been here many times since my first review, but this time I stopped in for two Acai bowls, since they have been pretty popular on social media. I ordered a regular Acai bowl and one with the Pitaya base. The ordering process was relatively easy. The wait for the bowls was a little long, but it was a lot to assemble, so it was fine. The taste of the bowl was on par with most Acai bowls, so there was nothing new to discover here. The only difference is that this bowl was a lot larger than many I have purchased, which makes the bowl price a little more digestable. I really only wanted to try it for comparative purposes to another one that I recently had elsewhere. I have found that an Acai bowl is an Acai bowl and only varies based on what is added. With that said, it was tasty, filling and enough for two days, but I would not repurchase. read more

The moment my girls and I entered the facility we were greeted right away. I noticed right away this place was very well kept and clean! I can smell the cleaning products which is great to know. The smoothies we got were delicious! I definitely recommend this place! The two gentlemen working this morning 8/23 9:50am were so kind and working hard but also enjoying each other company which is great to see. I will be back with my husband this time so he can experience the amazing drinks. The açaí bowl was delicious as well! My picky daughter ate that thing so quick. (Even with fruit she's picky) read more

Smoothie King - Columbia - Raspberry Lemonade Kindness In A Cup Berry Goji Getaway - Juice Bars & Smoothies Near Me - Columbia, Maryland

Other | $1-10 I like this location but could be better. First few smoothies I had were really good, And the smoothie I had recently made me feel sick and stopped drinking it. Either they're using expired ingredients or theres bad hygiene at this location. And the place smells Funky. Please look into this place. Bring the health inspectors to go in and take a-look around cause something is not right at this location. read more

Have you ever seen a turtle make a smoothie? Look no further. This place will have you wondering "how did it take 25 minutes to blend fruit?!" Quite the experience. 10/10 do not recommend. Bowls are decent and people are at least nice... read more

This was my first time here, I don't normally come to this location. I came at 8:59pm due to me going the wrong way and they still served me. That was SO KIND of them. I told them they didn't have to but the ladies still did. I felt so honored as a customer. Also, I tried a different smoothie than the one I normally get and it was very delicious. Thank you so much! read more

This place has fallen off a cliff. I guess there's new ownership, looks like an Indian family that only hires other Indians. It's not clean and the smoothies are never made consistent, this will be the last time I go here. For the price these should taste the same every time but they don't. Once every four times the smoothie tastes as it should. This was my home smoothie king but I can't keep wasting my money here, I wouldn't recommend this place. read more

Came here on a Friday to get a smoothie. They don't have the $5 Friday smoothies promotion anymore. They now have the "$1 Up Friday" promo that for $1 you can upgrade your 20 oz. smoothie to 32 oz. I decided to pass on that. I got a lemon twist strawberry, which had a mild tart taste of lemon, but sweetness from the strawberry. My new go to. The Staff were pleasant and, all in all, a great place to grab a quick smoothie drink. read more

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Last 2 times at this location, my Smoothie was watery. This particular one just taste like a water chocolate shake, they usually taste like peanut butter chocolate. Far from ideal for a $10 shake, not sure what's going on, new managers, budget cuts? Either way, I'll try another location next week and see if my experience improves. read more

Smoothie King - Columbia - Juice Bars & Smoothies Near Me - Columbia, Maryland

It smells real bad in here like old sewage. The health inspectors need to check this place out. It was so bad when I walked in I had to walk right out. The smell hit my nose like an uppercut. read more

Poorly run operation. Ordered a smoothie on the app at 7am on Saturday. The app indicated it would be ready around 7:15. Went to the store and it was closed and the sign on the door indicated they didn't open until 8am on Saturdays. We left and came back at 8. We waited until 8:20 and no one ever came to open the store. I got a call from the manager later that morning about a mixup with them changing hours in the app. I told him that didn't explain the fact that they weren't open during posted business hours. He apologized and told me to come in and they would give me my smoothie I paid for and coupon for a free smoothie for my trouble. I went today to try to get my smoothie and coupon. You guessed it...store was supposed to open at 7am. I left at 7:10 and there was still no one there. This location is poorly run and they need to realize that people actually CARE about the store hours, especially during the week when you have to get to work! read more

Had some time to pass so decided to try out a smoothie at Smoothie King. Went with the Mango Kale and the taste was okay. Not really a smoothie enthusiast but hey, why not give it a try. No clue what was actually thrown in, but the end result was a pretty thick and heavy drink. Menu had a large variety of options. Price was $6 plus for a 20 ounce. Seems like a good place to get a recovery drink after a good workout. After reading all of the poor customer reviews, can't say the my experience was negative. Staff were okay doing their work thing. The floor could use a good cleaning in the undersides of the shelves. Lots of old dirt and dust stuff. Over all, just an okay experience. read more

Smoothie King - Columbia - Juice Bars & Smoothies Near Me - Columbia, Maryland

I've been to many of the smoothie kings in the area and this is by far the most disappointing experience. They only have one person working at peak time and I ordered in advance. Get here and this person isn't even close to making my smoothie. Will be avoiding this location in the future. read more

This is the worse smoothie king I ever went to, it's not the product...the staff and customer service. This was the second and last time I will ever spend my hard earned money here. Buyer beware there are other establishments besides this one. After a hard workout I came here and the employees were slouched on their phones and looked at me like I was disturbing them. My order wasn't even right. Management please do a better job hiring, you are making the brand look bad. read more

Have been here a few times for smoothies and overall the location is ok but not the best out of them all. The wait time can be a little long and the smoothies could taste a little better. read more

I was working all Saturday and was looking forward to having a smoothie when I was finished. I looked on the website and it said the store closed at nine. I drove as fast as I could to the store and arrived at 8:50. Once I arrived the employee said the store was closed. If your store closes at 8:50, it should say that on the website versus leading people to believe that the store is open until nine. Also, the doors were open. The person at the counter said that he couldn't help me and that they put all of the ingredients and everything away. I was so frustrated. I do not like when stores do this. If you're not gonna be serving people prior to the close of your store, it would be most helpful to the customer that you place this on your website. I wasted 20 minutes driving to the store. read more

I'd give this store a half of star is possible. I went there with my family and got multiple smoothies and every one of the smoothies had pieces of plastic in them. read more

Smoothie King - Columbia - Plastic in smoothie - Juice Bars & Smoothies Near Me - Columbia, Maryland

I had previously left a low star review because of consistency and smoothie recipes not seeming right, but I'm here to say that I've had a great experience lately. I am in the area a lot and have been back to this smoothie king 2-3 times since my previous review, and it's been great! Thank you for taking the feedback and I'll definitely keep trying to support this location. Smoothies tasted great. Thanks! read more

I can say that most of the Smoothie King I have been to are all about the same. THe consistency of the drinks are steady. The only real differences I have seen in them is that some offer drink specials on various days and the workers. At some locations your order may come out slower than others and the staff might be a bit more talkative. This location was quicker when compared to other Smoothie King locations and this was with a number of customers streaming in and out. The crew was speedy with orders as this place seems to get plenty of traffic from all the employees in the local offices. I got what I expected and it was not a disappointment but nothing that will blow you away. Still a good establishment with employees who know how to do their job. read more

Smoothie King - Columbia - Juice Bars & Smoothies Near Me - Columbia, Maryland

Thank you guys! Came back again and you guys have fixed it up! Even helped my mother try a new drink and told her what it tasted like. Proud!! read more

Slowest Smoothie King I have ever been to. Not sure if it is a training thing or lack of staff.

If I could give 0 stars I would, the service in this location is really bad, I ordered with my sister and the guy just placed her drink in the counter and walked away didn't say whose drink it was, he wasn't wearing gloves or anything read more

There is a definite need for Jew management at this store. For the third time this month I ordered online only to arrive and the store is closed. While some of the staff tries to provide good service some seem to wish they were not there. Unfortunately sometimes this attitude shows in the product as well as the service. Even sadder is Smoothie King does not have an easily accessible platform for complaints. read more

Maybe the online order is a better way to go. Arrived around 11:30am and got in line to place an order. As of 12:25pm, we still don't have our 3 smoothies. This was my first and last time to this business. read more

3.5 stars I like their selection of smoothies and the fact they give us all of their nutritional information right at the order counter. You can mix, match and add different ingredients to your heart's content. I usually choose a coffee smoothie and add protein. I like the flavors, though they can border on the ultra-sweet side. Smoothie King must not make enough off of their smoothies (even with their high prices) so they also sell potato chips (?), candy (?), gluten-free cookies, packaged healthy loaf cakes (really good!) and vitamins. They take forever to make your smoothie so it's hard not to succumb and buy something while you're waiting 10 or 15 minutes for your drink. Customer service is iffy. Staff seems apathetic and bored. Sometimes I get really weird energy from them while waiting to get a smoothie. I have to repeatedly tell them I want it thick- yes, it's a smoothie, not a fruit slushie- or they get it wrong. Kinda annoying because I would think that's a given. So I'm knocking off a 1/2 star for lack of consistency. read more

The cashier was not wearing his mask correctly, and it was not covering his nose. Regardless of the level of service, I will not be going back. read more

I am a die hard Smoothie King fan but I will never come to this location again. The customer service was horrible!! This was my first time visiting and assumed the level of service would be comparative to other locations; I should have checked the yelp reviews. I complained about the wait time (almost a half hour for one smoothie) and the quality of my smoothie (it was sitting on the side for 5 minutes and 2/3 empty) and an employee told me "I don't care, it's just smoothies." Do yourself a favor and stay away. read more

SLOW. Sloth pass, don't make this place a pit stop if you have places to go. Enthusiasm would do this place some good. The work ethic feels very much like they're just trying to run out the clock at your expense. read more

I swung pass this smoothie king on my way home. The air was not working, and it was extremely hot. I don't know why the air was not working, but it was quite humid. And on top of that, the workers had sweat on there shirts. This was not a good look. I was going to cancel my order, but I ended up getting it. But seeing sweat on a worker shirt, while they are making your drink is not a good look. Please fix the air, and make the smoothies thicker instead of watery. read more

Smoothie King - Columbia - #smoothieking - Juice Bars & Smoothies Near Me - Columbia, Maryland

I placed an online order at 706 this morning and I pulled up and the store was not open. The young man that opened the store pulled up at 722 and has no sense of time. No apologies, no enthusiasm and the mere fact that he did not wash his hands after touching his clothes is insane and unsanitary. Here it is almost 730 and I still haven't received my order. read more

this took forever to make my smoothie it probably took them 25 mins to make my smoothie and the business is terribly slow. do not recommend

The woman working the counter this morning has some kind of attitude problem. I walk up to the register in front of her, zero acknowledgement I even existed for about 3 or 4 awkward minutes while I'm standing there. She is just cleaning the counter in front of me like I'm invisible. Another guy who was mixing drinks a minute ago is turned around eating a egg/biscuit sandwich or something just 2 feet away from me completely ignores me standing there as well as he continues eating. I mean, do you want to sell me a freaking overpriced fruit drink or not? Take a bite and take my order. Finally just as I was about to leave without ordering she says 'you ready?' Well, why do you think I've been standing here all this time looking at you? Smallest amount of banana in a smoothie ever. Dairy Queen uses more. That's shameful. I go to the Crofton location, people are nice, they say hi to you when they walk in, they make conversation and ask if they can answer any questions for you etc. I make the same order, and it tastes like it supposed to. I leave happy. How hard is that? I go to the Crofton location, people are nice, they say hi to you when they walk in, they make conversation and ask if they can answer any questions for you etc. I make the same order, and it tastes like it supposed to. I leave happy. I'm seriously never coming back to this location again. I'm paying for the drinks not the bad attitude. read more

Drove outta my way to get here because I really wanted something from Smoothie King and I arrived at 8:50 only to have the two young ladies say "oh sorry we're closed." When I thought the store was open until 9? When I mentioned that, one of the ladies proceeded to say if I order something simple she'd be willing to make it and then went on to tell me what was simple enough for her to make. Coming from the customer service industry in my younger days and now working in corporate B2B sales currently, this was extremely poor customer service. These ladies need to be trained. read more

Being deathly allergic to almonds, the customer in front of me clarified her order with the cashier. In a dramatic move, he immediately halted all three smoothie makers, had one toss the smoothie they'd just made, grab a clean blender and make her smoothie over. How awesome is that, having food service take your allergies seriously? A hundred billion stars for that move right there. Give that boy a raise! read more

I went to this location on Halloween. The place had a VERY FOUL SEWAGE SMELL. I asked the young lady who was sitting on table/counter or something like that, WHAT IS THAT SMELL? She shrugged her shoulder and tossed her hands in the air as if to say, don't know -don't care. Her attitude was as foul as the odor. I left the place didn't order anything. P.S. She was dressed for Halloween, I think she was a human eyelash!!!! read more

Talk about no enthusiasm.....the manager along with all the employees seemed so annoyed by every person who came in to place an order! Never again! read more

This Smoothie King has the worst customer service!! If you are trying to order ahead you might want to make a detour to the one on Lynx Lane. I order from Smoothie at least times per week (at least 30'mons in advance), and it's NEVER ready when I arrive. Then add insult to injury the Barista tells me it's going to be awhile because he had other orders before mine. In his defense he was the only person working. SMH. Why not just discontinue the app? To make matters worst the Baristas are slow as molasses. Do yourself a favor & save some time by going elsewhere!!!!! read more