Many business owners think about their products and services from the perspective of a provider or vendor. Not the customer. Here's some advice: Walk through your business the way a customer would. How do they enter your space or navigate your website? How easily can they identify what they need? How smoothly is their order fulfilled? Where are the natural opportunities to upsell or add value? What does the payment experience feel like? Every step shapes their perception of your brand. If customers sense high effort, confusion, or indifference from staff, they will look elsewhere. Of the four customers I saw during the visit to your location: 1) the first one was frustrated because the ingredients advertised weren't available, so instead of being guided to an alternative she had to make that choice, 2) The second customer was frustrated because there was only one person working, and while this individual was making his order, the soul worker did not acknowledge any of the other customers, so he was frustrated when the customers pulled his attention away from crafting his order, leaving him with a negative experience, 3) the third. Customer was clearly frustrated because she was purchasing premade juices, but still had to wait an under amount of time before even being acknowledged by staff, 4) the fourth customer (myself) after waiting in line and have to ask a new employee who just came on shift if I could be helped was immediately informed by the staff regarding what they were out of and what they didn't have. Here's a tip: Instead of delivering a flat "we're out," train your team to offer alternatives that keep the experience positive. If you're out of vanilla on a hot day, guide the customer toward other refreshing options. They came to you to solve a problem--thirst, hunger, comfort--and your job is to preserve that momentum. When your marketing has already done the work of getting someone to your door or onto your site, honor that investment. Even if you can't provide the exact product they wanted, create a smooth transition so you don't lose the sale, the relationship, or the goodwill. Your brand, values, and reputation are being formed in real time. Inconsistency, poor service, indifference, or discourtesy can undermine your business before it gains traction. A customer‑centered process is your competitive advantage. For customers who are trying to support your business, especially as a black owned business, you are making it hard for customers to give you their money. Please fix this. read more

Hey friends! I decided to stop in here after a Barre class one day and I've been hooked since! Consistently great smoothies and customer service. My usual order is a Green Warrior($11). It's so good! I really appreciate that fresh fruits rather than concentrates are used in their smoothies. And no added sugar is a super plus! Customer service is consistently friendly. Parking is free and ample. Their rewards system is one of the best systems I've signed up for. I acquire rewards often. Hope you enjoy! With love, The Picky Pescatarian read more

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We came back to Sunset Raw Juice Bar because we had a wonderful experience the first time we visited. We ordered a smoothie and a Aćai smoothie bowl and enjoyed them both. This time we ordered two smoothie bowls, Sunset Energy Smoothie Bowl and Super Green Smoothie bowl. Both of our bowls were not filled to the top of the container and were mostly made with a lot of ice which dominated the texture and flavor of the bowls. The person that took our order also didn't know how to engage with us in conversation and the place also had zero atmosphere. There is a speaker on top of the refrigerator containing the juices but no music was playing. This made the place feel dead. We ended paying over $26 for both bowls that would have been fine if the bowls hadn't been so poorly made. This will be our last visit to this Sunset Raw Juice Bar. read more

Sunset Raw Juice Bar - Juice Bars & Smoothies Near Me - Fulton, Maryland

I've been in this shopping plaza a few times before and never noticed this juice bar. Decided to stop in to see what was available. The place was very clean and airy. Their menu has fresh pressed , juices, smoothies, and açai bowls. I went with the Everything vitamin and the HeartBEET. I love beets in a juice so the heartbeet was my fave. The Everything Vitamin was very cinnamon-y. It had so much cinnamon in it that even shaking it just left it in clumps. I like this drink too, but less cinnamon would have made it perfect. The young lady on staff was very personable. I do plan to visit again. read more

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Time to get juiced up! Heartbeet and Popeye's Secret are my favorite beverages. Both rich in vitamins and any antioxidants. The staff are great and greet you upon arrival. Store is always clean. I look forward to my next visit. read more

We've been to Sunset Raw now 3 times. The Sunset Açaí Energy Smoothie Bowl I ordered should have been called a sorbet bowl with the amount of ice it contained. It had little flavor as well. In addition, the staff are young and not very friendly. The best time was the second time & it was on a Wednesday morning. The young lady who served me was super friendly and helpful. The OG Bowl had more banana and less açaí than I would have liked, however, but she told me that upfront, so I knew. I lived in Brazil and have enjoyed true açaí so my expectations are high when it comes to anything açaí. At a price of $26 for 2 smoothie bowls, my expectations are for exceptional quality & taste, and Sunset Raw did not fully deliver on these expectations. We traveled from Northern VA to Maple Lawn MD, so that was disappointing. I would recommend the company play music as well, as it would improve the ambiance. read more

Sunset Raw Juice Bar - An icy açaí "smoothie" bowl. They should be rightfully called sorbet bowls. - Juice Bars & Smoothies Near Me - Fulton, Maryland

Let me start by saying, I completely understand this establishments name is "sunset raw juice bar". Their specialty must be juices. But they also do smoothies, açai Bowls, etc. The açaí bowl I received was beyond lame. Lame is an understatement. To start This bowl came to me completely melted. No substance to the Açaí blend at all. I asked for honey and that was forgotten. But the flavor of the açaí blend was horrendous. No sweet taste, no tartness, not texture. Just a liquid, earthy flavored, seedy mix. The choice of granola was also pretty bland. I was happy with the texture of the granola. But the taste was completely none existent. Their blue berrys were juicy and plump. Which is the only thing of the bowl I did eat. On top of that the young man taking the order had ZERO communication skills or explanatory skills what so ever. To anyone reading, drive an extra 10 min down 29 for the best bowl you'll find in the area, "PLAYA BOWL"!! read more

Sunset Raw Juice Bar - Melted, watery, earthy açaí mix:(! - Juice Bars & Smoothies Near Me - Fulton, Maryland

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Food - outstanding! Service - extraordinary! Ambiance - lovely! I was in the area and saw this juice bar, so I decided to stop in to see if I could grab a green smoothie or other fresh pressed juice. I was delighted to see such an extensive menu to include food items along with freshly made juices and smoothies! I ordered my own custom smoothie - kale, spinach, banana, blueberries, pineapple, ginger, and coconut milk as the base. It was yummy! I now have a yummy go-to juice bar in one of my favorite areas in MD! Yay!! read more

Sunset Raw Juice Bar - My concoction! Kale, spinach, banana, blueberries, ginger and coconut milk - yum! - Juice Bars & Smoothies Near Me - Fulton, Maryland

Ordered 2 smoothies that are supposed to be 20 oz ea, but they ran out of smoothie cups, so they gave me the equivalent of their 16-ounce glass bottle and still charged me for 20 oz. They then told me the glasses were 20 ounces, but they are 16 ounces. I asked for the extra in the blender, and they wouldn't give it to me. The guy behind the counter told me that the other worker was probably going to drink it later instead. Very unprofessional. read more

This place is very hit or miss. I've had great bowls filled to the top, and meh bowls with 2 inches of space to the top of the bowl. At $25 for 2 regular sized bowls, I expect filling to the top. See picture. Inconsistency is another factor. Sometimes they remember to add the honey drizzle to the OB bowl, sometimes they don't. Sometimes the juice fridge is stocked, other times it isn't. My latest annoyance is the wait time. Expect a 20-30 minute wait when it isn't even busy. I dined the other week and there was only 1 other person waiting. It took nearly 30 minutes for my 2 bowls. When I inquired after patiently waiting, I was told the printer didn't print my order and they would have to reprint and start my order. Okay, no big deal, things happen. But then there was no sense of urgency to complete my order. They continued to fill several other orders who came well after me. No real apology. I contacted them via their website after I got home to express my concern about their printer, and never heard back. This was 3 weeks ago. Guess they don't care? read more

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I love the smoothies and bowls, and the people are very friendly. However, almost everytime I go, there's usually only one person working, who is usually someone younger- no manager is ever there. They don't seem to do stock. Even if I show up right when they open, they can't make my order because they are always out of something. When they are able to make my drink, it often comes out wrong even with the typically long wait. read more

I ordered, they forgot about my order, filled two other orders, saw me standing by the door, and made my order. Total time spent 25 minutes. Not bad but just frustrating because I was in a hurry and I didn't want to be rude and demand they make my stuff first. I got the cacao crunch and it wasn't great but it wasn't bad. They were missing an ingredient. read more

Sunset Raw Juice Bar - Cacao Crunch - Juice Bars & Smoothies Near Me - Fulton, Maryland

As I'm sitting here sipping on my freshly squeezed juice. I have to say I absolutely love everything about this juice bar. Let's start with why: 1. This location is perfect. it's conveniently located in/ maple lawn (Fulton) the fabulous Howard county 2. Very clean!! I love walking into a food establishment that has the Mr. clean sparkle*** 3. Nice variety of juices and health/immunity shots 4. The Açaí bowl was very good I had the bowl mixed with OJ and I love the honey drizzle/ fresh fruits. However I wasn't crazy about the pitaya bowl. 5. I must admit the watermelon bliss is unbelievable. Very refreshing and tasty. It's watermelon, pineapple and mint (a non-alcoholic mojito) if you ask me ;) 6. Customer service! Yes I'm a service girl. The cashier was a pleasure. 7. I love that the staff kindly greet you upon entering. I will definitely return to this location. I'm impressed. I'm looking forward to trying the shots this week! read more

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We always love sunset raw. The açaí colada bowl with protein powder and a ginger shot is the perfect post run meal. Staff if always gracious. read more

Came here looking for some fresh fruit smoothies. Left with some cold pressed beet juice. The taste really wasn't bad. They have a fridge area where you can choose what kind of cold pressed juice you'd like. I opted for the beet juice for the benefits to help with getting my blood pressure down. My daughter got the strawberry banana smoothie. Had a little taste of it and it was very refreshing. Check them out. You won't be disappointed. read more

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My first time here and I will definitely be back. They have already made juices in the fridge if you're in a hurry and you can also order your juice at the register. I grabbed my juices from the fridge sunset chill and everything vitamin. In loveeee with everything vitamin. My favorite so far. read more

Sunset Raw Juice Bar - Everything vitamin Juice - Juice Bars & Smoothies Near Me - Fulton, Maryland

No matter the season, you will catch me eating a smoothie bowl. The taste, the colors, the nutrients, the aesthetics... I was surprised when my GPS took me to the Maple Lawn shopping center since I was just there for the first time ever recently. Their storefront faces the street, with some parallel parking, so could be easy to miss if driving by or parked in one of the lots. Smoothies/smoothie bowls always take a long time once ordered, which I often don't mind since I know they're dealing with fresh ingredients. I got the large Pitaya bowl and was so happy with the size... it is literally inside a carry out container... so order accordingly. One small negative: wish they had more seating outdoors to enjoy. read more

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Ordered a few raw juices from here, both really delicious and fresh then decided to do a juice cleanse when I saw they provided that service. When trying to order a 3-day cleanse I was given the run around, my follow up email was never responded to; whenever I called I was put on hold or told to call back later... that's a first! When people really want your business they will normally take your information down and return your call if they are busy. Needless to say, after three days of playing phone/email tag I decided to just by a slow juicer off Amazon and juice myself! Thanks for providing the recipe on your bottles and saving me $160 dollars for a cleanse Sunset Raw! Also, now I don't have to pay $9 a bottle for your juices anymore! Thanks for the reusable bottles too Seriously, if you don't have the capacity to provide cleanses to customers just say that. read more

Sunset Raw Juice Bar - Juice Bars & Smoothies Near Me - Fulton, Maryland

For my first time trying an açaí bowl, Sunset definitely didn't disappoint! I went with the Sunset bowl with all toppings (10/10 recommend.) My mom tried the Colada bowl and also loved it. The bowls were filled to the brim - the regular size is huge and filling. The only thing I noticed was the base was a little watery. The employee taking our order was so sweet, and the bowls took 5-10 minutes to come out. The interior of the shop is nicely decorated and modern as well. I love that this is a healthier breakfast/snack option that can be grab-and-go. I'll be returning for sure! read more

Sunset Raw Juice Bar - Outside - Juice Bars & Smoothies Near Me - Fulton, Maryland

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I went in about 11am and it was pretty busy, but staff was nice and patient with everyone. Good service and good Acai bowl! It's made fresh once ordered. I waited for about 10 minutes, and it's very beautifully plated. I had it back in my car since the store was quite busy and I would not want to eat indoor while people around in a small space. They do have some outdoor benches nearby. I got the OB Acai bowl with everything in it. It was very well made and the flavor was great! I didn't know apple would work with Acai! I'm glad I didn't do any alteration cause it's perfect with a bit of honey and the choice of fruits. I would visit again if I pass by (I live further away now). I would recommend it to everyone who wants a fresh, cold, and somewhat healthier lunch/ snack! read more

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After doing a little grocery shopping nearby at Harris Teeter, I decided to stop by Sunset Raw Juice Bar and pick up a healthy snack. I've been hearing about this place for a while and have been meaning to check out the Owings Mills location. This is their new location in Howard County so everything looks nice and new. I'm not sure if they're allowing dine-in right now due to covid but no one was sitting in their seating area. I ended up getting a Super Green bowl and a juice. I forgot the name of the juice but it was a seasonal flavor that contained sweet potato, apple, and cinnamon. Everything was tasty and I definitely felt like my health received a boost that day. My only gripe is that when I visited, I was looking to purchase a few juices but the refrigerated juice section was looking quite scarce and there were only two kinds of juices in there, one of which I didn't want. Therefore, I settled for one juice. I was a little bummed about it but oh well. Maybe next time. read more

Sunset Raw Juice Bar - Super Green Bowl - Juice Bars & Smoothies Near Me - Fulton, Maryland

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I love this spot. Staff are friendly and service is mostly prompt. They sell cold pressed juice, smoothies, smoothie bowls and some other items. My go-to is usually a smoothie, and I typically have a couple of customizations which staff are happy to do. It's always very tasty and satisfying. The smoothie bowls are also very good and filling. The space is small but has never felt too crowded and it is vibrant. There is also plenty parking either in front or in the parking lot. I recommend this place if you're near. read more

Their juice is created well, intentional with deep flavor. The smoothie bowls are cool but I wish there was a way for them to not have apple juice (all that sugar!). And why are the coconut shavings sweetened? I'm losing the idea of this being healthy with the addition of all that apple juice and the sweetened coconut. Also would recommend more toppings for the bowl. I'll return definitely for the juices, maybe not for the smoothie. read more

I stop by before and after doing my workouts. I love the pressed juice (Fat Burner) and smoothies. Everything is so fresh and tasty. The store is clean and the staff is friendly and knowledgeable. read more

Sunset Raw Juice Bar - Fat Burner Cold Pressed Juice for today! Last time I had a smoothie and it was so delicious. - Juice Bars & Smoothies Near Me - Fulton, Maryland

I used to love this place but the last two times my smoothies seemed like flavorless or missing ingredients and when I've asked to have them remade the owner ( I think..) seems to not believe me and questions why I am saying it doesn't taste Good. It feels like bullying . Given that I have literally ordered the same Smoothie multiple times a week for the past year, it's odd to me that it could taste so different almost every time...Ultimately they remake it but it's odd to question customers especially loyal ones. Maybe take the time til talk to employees about consistency rather than make customers feel bad for asking for a smoothie that tastes like something other than ice or water for 12 dollars...the service also seems very hit or Miss, sometimes the staff isn't even at the counter and wait time can vary regardless of how many people are there. read more

Fresh Clean Fast Go Try Something New ! I ordered a honey citrus mint smoothie. (I think I got it right lol. ) This smoothie has ginger inside it so it gives a little spicy sting if you're into stuff like that. It's always clean and friendly when I go to Sunset Raw. This location surprised me because I didn't know it was located on Columbia pike. I have one near my home in Owings Mills and they are like sisters. No extreme differences and customer service was on point. read more

I was so excited to see a new BLACK OWNED juice bar in this area! I visited Sunset RJB early one morning after a workout. There is plenty of parking close to the shop and they are easy to find. When I walked in, the shop was bright and colorful which is what I would expect in a juice bar. There are baskets of fresh fruits hanging behind the counter bringing your attention to the front of the store. The menu is digital and clean, giving you all the details on each bowl and juice. The cashier that assisted me was very knowledgeable about each product. She made a great recommendation on a bowl based on the fruits I like. I also bought very tasty beet juice. I love having great healthy options right around the corner! Go check them out! read more

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This was my first time trying an açaí bowl, and I'm now officially a fan! I got the "OB" Açaí bowl and substituted the blueberries for mangoes. The regular serving is more than enough to keep you stuffed. It wasn't overly sweet, and definitely wasn't bland either. I would definitely get this again but also looking forward to trying their other menu items. read more

Sunset Raw Juice Bar - OB Açaí bowl - Juice Bars & Smoothies Near Me - Fulton, Maryland

I heard of this business from an IG post but had never been able to make it out to the original location in Owings Mills. This new store in Fulton, MD is super close to my home. The store is in the Maple Lawn shopping center on a row of all new businesses. My local grocery store Harris Teeter is also here. So they definitely have a new customer! Very exciting!! They have parallel parking directly in front of the store. But don't fear there's also a parking lot available for those who can't grab the very limited front spaces. Worried about covid? Don't fear, the store is absolutely pristine and in addition to sanitizing their hand held baskets. They have hand sanitizer available at the register if you feel you need it. The workers are very friendly and helpful. I ordered an acai bowl and needed some modifications to it and they an zero issues accommodating me. In addition to the acai bowls they offer everything made to order from smoothies, and protein balls and they event have cold pressed jucies available to buy. Price point to me is also a selling point. mlMy acai bowl was only $10 and was totally backed to the brim with yummy deliciousness! My fruit was perfectly ripe and I'm totally fully. I usually can't finish things in one sitting. But this bowl was so good I couldn't stop eating it. Their jucies are also about $1 cheaper than another local juice shop I frequent. I absolutely have the fruit display they have behind the counter. It looks like the perfect photo shoot backdrop. If there hadn't been other customers in the store I would've done a totally photoshoot. Anyway. They have tables and chairs as well as bar seating. Healthy, fresh food is a must these days and I'm very happy to have another option. read more

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Clean, friendly and delicious. Very chill place to hang out and enjoy. You can see I chowed down on my bowl before I thought to take a picture. read more

Sunset Raw Juice Bar - OB Açaí bowl. - Juice Bars & Smoothies Near Me - Fulton, Maryland

I work in Maple Lawn and I love that there's a healthier option around. The smoothies, toast, and bowls are pretty good but I sometimes dread going here. The wait for a smoothie or acai bowl can sometimes take over 30 minutes, even when it's not busy. They are fully staffed but it seems like, at times, there is no communication or miscommunication between staff. Some of the staff is great and apologetic and there are others that just don't seem to care. Hoping things will start to get better soon! read more

I have received the same Patiya bowel the exact same way from different locations until yesterday 1/20/21. The manager did a horrible job making my bowl as I requested and presentation was subpar. When called on it, she told her employee to give me my money back. Her attitude and how she handled this situation was definitely not anyone I would ever support. Typically I support women of color as I am one, but will never step foot in there again. Her employee on the other hand, handled himself well and apologized for his bosses inability to follow directions. Beware!!! read more

Sunset Raw Juice Bar - Refund - Juice Bars & Smoothies Near Me - Fulton, Maryland

Do yourself a favor and check this place out! Freshly made juices and fruit bowls. Doesn't sound like something you may like? Well, if you even like ice cream you MUST try one of their bowls. The pitayka is my favorite and they will even let you customize it if you have any allergies or preferences! Found a new go-to snake or even meal during the day or when I want something sweet but healthy in the evenings. The ladies working there are so sweet and kind, as well, to put the cherry on top. read more

Sunset Raw Juice Bar - Pitaya bowl and 2 anti inflammatory juices - Juice Bars & Smoothies Near Me - Fulton, Maryland

What an amazing experience!! Super clean, very friendly staff. My smoothie bowl was delicious as was the green pressed juice I got. read more

Sunset Raw Juice Bar - Juice Bars & Smoothies Near Me - Fulton, Maryland

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This place is in need of adult supervision. No food should take this long to make. People have been waiting 45 min plus for their stuff. Several people have received the wrong food and had to come back while I have been sitting here waiting. Do not come here. Hot worth it at all. read more

Sunset Raw Juice Bar is the best! The tropical mango smoothie is a missile!! I switch between this location and their original location in Owings Mills. Both locations are great, but I love this location so much. The staff is always so friendly. read more

Sunset Raw Juice Bar - Juice Bars & Smoothies Near Me - Fulton, Maryland

My 13 year old child asks to go here all the time. He gets a different açaí bowl each time and loves them all. The staff is kind, patient and helpful. The food is always fresh, tastes great (lots of ingredients and lots of flavor) and are large portions. We also enjoy the protein bites which comes in a quantity of 5. I highly recommend checking out the Fulton location. It's clean and has a few tables for dining in. read more

Ordered and then took 30 minutes to tell me that they were out of the ingredients that were required to make my acai bowl. After that, it took them 20 more minutes to make the acai bowl that they had the ingredients for. 2 stars because it was good but not really worth the wait. Can't imagine how long it would take if it was actually busy. Staff was rude as well. read more

Delicious Island Kale smoothie. Highly recommended. It's a little pricey ($9) but worth it as a healthy treat. read more

Sunset Raw Juice Bar - Smoothie, the Goods and Juices menus - Juice Bars & Smoothies Near Me - Fulton, Maryland

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I've been staying away from sugary treats and desserts and wanted a place that served smoothies with cacao powder instead of cocoa powder. Looked up their menu and saw that they had a cacao crunch smoothie with no added sugar. Man! So goodddd! I've been back at least 3 times. Their açaí bowls are also so good,super filling and energizing. read more