What started out as a good experience with this business has now turned into one that has left a…read morebad taste in my mouth! I had a follow up visit from the prior year after being diagnosed with alopecia and given products for my condition. The PA and I discussed refilling the prescription for the scalp serum Oxopidaxiaqup but I hadn't planned on purchasing it since I still had half a bottle at home. However, my intentions for this appointment was to purchase the growth serum since I was definitely out. Upon check out I told the front desk person Linda that I wanted the growth serum and thought that's what I paid for and was getting. I asked her to make sure "that's the growth serum right?" And she confirmed that it was. I did not check it there or once I got home because why would I if I asked you twice? However, I used the serum once before my vacation thinking that it was the growth serum. When I cam back from vacation and removed the sew in, I wanted to start back using what I thought was the growth serum, but when I really looked at the bottle, I said hmm this looks different. I then called and spoke with the person at the front Linda I think and explained the situation. She informed me that I was given the scalp serum and that they could not return the serum because of the time passed and because it was used. Ok got it but if you would have given me what I asked for then there would've been no need to return it. She then goes on about how the PA put in the order for me to fill the scalp serum which was irrelevant since I had no intentions of purchasing the scalp serum and was emphatically clear about purchasing the growth serum. I even offered to buy the growth serum and we could split the cost especially since it was Socah Center's fault for giving me what they wanted me to have instead of what I asked for. She would not budge so I ask to speak with Lisa and explained everything again. Lisa even said that the person at the front needs to be trained to verify what's being purchased. She said that she would speak with someone else and call me back the next day but didn't. A week passed so I called and ended up speaking with Walter Dennis. He listened and was on board with a resolution even saying that they would just send me the serum at no cost and he would call me the next day to confirm. Well the next day came and went and so has 4 weeks. Every time I call, I get routed to his voicemail. This is ridiculous and I'm very upset at how this company conducts it's business. Sometimes you do things out of good will because it's the right thing to do. But to not even follow up or even stick to your word is appalling and speaks volumes to your level of integrity! Yes, I can purchase the growth serum no problem, but it's the principle and the fact that the person at the front messed up at my expense.

I hate this dermatologist from the guy who answers the phone with no bedside manners and never…read moresounds happy to help, to the hard to get in contact with office or hard to get an appointment that is reasonable, I became a patient at this office to be treated for one issue since 2023 and here it is 2026 and they still have not done anything to help.

Nina has been very helpful in assisting me with the health of my hair. She is truly committed to…read moreher clients and their overall experience. She has supported me since day one and I always look forward to seeing her. She won't give up on you and she won't let you give up on yourself during your hair growth journey. Thanks Nina!

Went to Nina Ross for about a year and a half, and paid over $3000 and got ZERO hair growth…read moreresults!All they did was a monthly 15 minute microneedling with some serum and gave me supplements. My last appt she was supposed to meet with me to review my last bloodwork but she was running so late that I had to leave to go back to work and she never even followed up. Total scam.