This father son duo was extremely respectful and informative when dealing with out toilet plumbing issues. Living in an apartment with 4 young women, it's very common to not be taken seriously in these situations / not get the service that's necessary. Not the case with this company - both Richie and Richie Jr. listened to what we said and came back to our apartment until the problem was solved. Very good experience with plumbing and with general customer service and human decency! read more

Great promo service. The owner is very upfront no hidden fees. Call them today. You won't be disappointed read more

An amazing family owned business, pleasure to work with. We had a main drain with tree roots growing in which had been progressively getting worse. Snake it Away did some hydro jetting and then a camera inspection. Job well done read more

Richie is very busy because he and his guys are good. They make a date they explain what's wrong how to fix it, show up and get the job done. Richie and his employees are very nice and professional people. I highly recommend. read more

We had a number of plumbing problems. The guys were very nice and the price they quoted turned out to be much higher than I was charged. I would highly recommend this company. read more

Summary: these guys are *great*. Extremely good at their work, very kind and understanding (and always trying to save the customer money), and very reasonably priced. I recommend them completely. I would get them to do my plumbing in the future, if they are available. What they did: We had a clogged drain in the basement: our laundry wouldn't drain properly. But this had been going on for years, so I was aware that the issue could be bigger than it seemed. It was: whoever had installed the basement sink (a handyman special) had not done it right, so they couldn't snake the drain. So they put in some new pipes, so they could get to the outlet drain, and unfortunately, their cameras showed that it was disintegrated in the ground: this was the real culprit for our problems. (This is an inexpensive house built in 1950; the drainage wasn't built right originally.) So they jackhammered up the basement floor and put in new drainage pipes: this was a huge job. The final job took 2 men 3 full days to complete. Everything is now great: much better than ever before. It cost $3000, but that was 2 hours on a Saturday (diagnosing and snaking originally); then 6-8 hours on each of Monday-Wednesday for two men, plus new pipes. Very reasonable for so much work. I recommend them whole-heartedly read more

BEWARE! VERY EXPENSIVE! $275! For less than an hours work on my kitchen sink mid afternoon on a non-holiday, they had the nerve to charge $275! Two weeks before I used Crescent Plumbing for my upstairs sink. They charged $140 (which is no bargain) for a more challenging unclogging. Richie and his son did the work satisfactorily, but check what they will charge you first. Another plumber to avoid is Silco. According to Richie, they would have charged me $450! It is critical to ask the fee the plumber will charge, I guess. Pricing is all over the place based on what they think they can get away with. read more

i had this company come to my property did a job , and charged over 500 dollars , and asked me charge another 1500 dollars for root in the pipe, then come in the follow week, i just feel like this is not right , then after i checked with other company that i had the camera inspection, water jetting, and there were no root at all , i would not use this company or recommend to anyone any more, it is a rip off. i requested camera inspection at the beginning , they would not do it , and saying if do it , extra charge, and did not see how much. lesson learned read more

Very responsive, came to our house really quickly and fixed our toilet for a very reasonable price. I will call again!

Used them a few months back a few times for a plumbing issue. They were late each time which caused me to be late for work one day. They also will nickel and dime everything they do, so be prepared to whip the check book out and pay for every little thing. The actual people that showed up to my house were very friendly and were not the business owner, so that was 1 positive, other than them, I would not recommend them. $$$$$$$$$ read more

I called them to unclog a main sewer line at 10 PM and was assured someone would come at 7:30 AM the next morning. At 8 AM I called to find out where they were and the guy on duty answered and said he had no idea he was booked. "His boss was on jury duty and does this to him all the time." He was never told about the call from the dispatcher the night before and apparently the guy in charge does this "all the time". Great organization. BTW, don't try Rotor-Rooter either. They suck even worse and couldn't keep two separate appointments. read more

Richie clean my drains in my house they were clogged with the roots Excellent job at a reasonable cost will Definitelyuse him again

I reached out to them about moving a flange back in my bathroom as I had purchased a toilet that was too far off the wall and limiting access to the bathroom.Communication was actually pretty good they responded to my messages and said someone could come out the following week, Tuesday at 11:00. The day comes no one shows up, calls or messages. When I reach out someone did apologize and assured they could be there the following day at 8:30 sharp. To their credit someone was there the following day at 8:30. I was charged $175 to remove my toilet and check my pipes.The technician said it would be better to just replace the toilet, which was fine. He said he would find a toilet that would fit and get back to me. The technician did reach out to me said he found one and would order it. After about a a week and a half I reach out to ask if there was any update. He said he would be able to install the toilet the following Tuesday at 10. Mind you this is the date and time he gave me! The day comes, no one shows up, calls, or sends a message. When I reach out to ask if they would be coming (as this is the middle of a work day and had to make arrangements for someone to be there). He said he was busy and would another day this week work. I said Saturday would work asked the time he said 9, . I sent a message the day before and he assured me he would be there and had the toilet. Saturday at nin came and went no one showed up. I received a message an hour later stating that it would be impossible to install the toilet that it wouldn't fit and I would have to change the flange and pay $1250. This is after telling me over the past two weeks the toilet would fit and not showing up at the time he said he would. A complete waste of time! read more

It's Saturday afternoon and we fond out that our main sewer line was clogged. We weren't thrilled with the idea of spending the weekend without being able to flush. I called Snake It Away and in an hour, they were at our door. I was pleased with their very prompt response as well as the professionalism of the man they sent. Not only did he unclog us, but he also asked for some trash bags to ensure that he didn't drip any sludge on our floors! read more

As the name suggests, Richie at Snake-It-Away is exactly the right person to call if you've got a heck-of-a drainage problem, especially in the middle of the night. I'm on it, he says, and he is. What can you say? The guy likes pipes and digging and getting rid of clogs. Hope you don't need to call m, but if you do, you can be sure it will be dealt with in a fairly practical way. read more

thank you ! My experience with Snake it Away was a pleasure. Good service, prompt response, quality work.

Really grateful for Snake it Away's services. Our basement shower drain was clogged and started to flood - all on a Sunday. Thankfully Richie Sr called me back right away and was able to send his son over in the afternoon. His son, Rich, was super nice, efficient, and incredibly knowledgable. He told us what we needed to do since we have tree roots in our drain. I trusted his advice completely and had such a pleasant experience (which was NOT the case when I called DrainPro - very rude customer service there). So, do yourself a favor and use Snake it Away if you have a drain issue! read more

Excellent service. Answered the phone immediately and sent somebody out within two hours. My toilet is now clog free Thank you!

cleared a clogged bathtub drain. incredibly responsive. richie picked up the phone on the 2nd ring. they did the job within 24hrs of my first call. fast and professional. fair pricing. really nice guys, too. couldn't have asked for better service! read more

They came out same day and cleared our kitchen sink drain, probably saving my marriage in the process. Charged what I thought was a fair price and certainly a lot less than what the RR guys quoted. read more

I called Snake It Away at 8AM Monday morning to fix what I thought was a clogged main line. They told me someone would be to me within the hour. Promptly at 9AM, Mark showed up and sure enough I was right, it was the main line. Mark introduced himself was able to talk to me about the problem, make the small talk you make for these kinds of jobs, and quickly went about his work. He had the problem fixed within an hour and a half. It was an expensive job, but not as much as it could have been. Plumbing is one of those things that is hard to swallow spending money on, but in the end unless your brother-in-law is a plumber, you have to trust your instincts and trust the plumbers you hire. I had no prior connections to the guys at Snake It Away, but they seemed to know what they were doing, so I trusted them. Hopefully the line won't clog again, if it did, I would call these guys again. read more

I called them in an emergency,asked if he could come right away ..........1/2 hour later there he was. Richie is a really nice guy and he could have charged me A HUGE AMOUNT,but he didn't ........I wish there were more than five stars so I could give him 10. Thanks Richie you saved my a%% read more

If you have an emergency clog that needs attention, these are your guys. Whether a simple clogged toilet or sink or roots in your main sewer line, they have the tools and know how to get the job done right. I've had Ritchie unclog several drains and main lines, and he has always been prompt, attentive, and professional. read more

We've used Snake It Away twice, once to fix a busted drain which was leaking into our basement, and once to replace a garbage disposal. Both experiences have been above and beyond. The first time, they also snaked our bathroom drain to unclog it for free, and the second time they drove to my office in Boston to pick up the check at my convenience. (My house in in Medford.) They are affordable, extremely responsive, and trustworthy. We will always go to Snake It Away first. read more

I called these guys on Sunday because of a clogged pipe. Said they could arrive on Monday morning. They arrived when they said they would but had to confirm by calling that morning for a time and they informed me they were on their way. When they arrived they had no customer service skills what so ever. They proceeded to snake my drain which did the trick, however one of the guys, (I think Ritchie was his name) complained the whole time about whoever had "messed with the sink" had made his job harder and how whoever did it "shouldn't have touched anything". First rule of business: don't insult your customer. Second rule of business, don't break their bathroom cabinet with your body then tell your customer that you are going to fix it with glue and nails. To Ritchie's credit he did return the following day to try and fix the cabinet, wound up breaking it further and then realized he would need to replace it. He did replace it with a new comparable one the day after. Ultimately he could not seem to get my sink topper that had been removed by my neighbor back in place and kept saying "I don't know what he did to it!" My pipe under the sink was leaking even after this, and he claimed it was corroded and that was the problem, but was satisfied he had done his work of clearing the drain. I wanted these guys to be done and gone. Way too much of a hassle. I do give them credit for replacing my cabinet, but after not having shims in their van to level it, he just wanted to silicone it to the wall, and say it would be fine once it dried. Oh, and I forgot to mention that Ritchie was yelling at his clueless sidekick the whole time. It was pretty much a scene from a movie. Unprofessional, but did unclog the drain and replaced the cabinet they broke, without class. read more