Russ is one of a kind, a true gentleman. When you call Quality Sewer & Drain you get answers…read morequickly, there is no run around with Russ, if he says he will be there, he will be. His knowledge and experience are broad and valuable. He can see the BIG picture which helps save money, time and aggravation. The value added through the incredible service and unparalleled attention to detail from Russ, and Quality Sewer & Drain have saved me time and time again. Before you dig, snake, jet, camera, or call anyone else, CALL Russ! You will not be disappointed.

Quality Sewer & Drain had come out a few weeks back to clear a blockage that the 'we do everything…read moreguys' couldn't clear or even diagnose properly ultimately saving me thousands of dollars. You read that right. Thousands. On Quality's recommendation --- I had Russ and his crew come back & install an outside 'clean out' to facilitate any future issues. Not a small job for sure ... but again Quality did a great job at a very fair price. I found Quality Sewer & Drain by accident (truck graphics are effective) and I'm so glad I did. Russ & Tito are the best. I'll never call anyone else.

These guys are the best. Had a main sewer line blockage shortly after wife being in hospital and…read morehouse company due soon. Panic! They sent a pleasant, personable tech to my house within hours and solved the problem. If you ever have a drain emergency these folks will address it in a competent, thoroughly professional manner.

I had clogged kitchen sink and contacted them on Monday night, they quickly responded with an…read moreestimate. They also gave me multiple availabilities for the next day. The technician Santo came and fixed the clogged kitchen sink drain. It was deeper clog so he used a long snake and made sure the pipe to the main drain was unclogged. He also gave me tips to prevent the same thing happening again. I would use them again in the future.

Rapid Flow was able to come and save the day on Saturday when my house trap was clogged and water…read morewasn't draining. They picked up the phone, got me in touch with service person, arrived in window they gave me, unclogged and cleaned pipes, and cleaned up and left. It's wasn't inexpensive, but I think the rate is reasonable for weekend service. I think I would've paid just about anything anyway. It was a nasty mess... I tried several local plumbers first but didn't have success getting them over to the house. I hope never to deal with such issue, but I know exactly who to call first.

Service, Quality and professional these guys are great, they respond quickly and do the job right…read more would use them again. They know what they're doing and it'll get done right first time.

Within an hour of us calling, Christopher arrived fully equipped to help us clear a stubborn shower…read moredrain. About an hour after that, he had not only fixed the problem, but also took a look at the rest of our plumbing system and gave us thorough instructions how to upkeep it ourselves (and therefore save lots of money in the process). Speaking of money, he was upfront about costs of service, so there weren't any unexpected or hidden fees. Best of all, he was respectful to us, our home, and our appliances. Christopher went above and beyond to help us on a stressful Saturday morning - highly recommend his services for anyone who needs plumbing assistance!

I had an emergency plumbing situation occur on the evening on December 30th. The sewage was coming…read moreback up from the shower and toilet and all tenants in the house had to stop using any drains immediately. I contacted other companies who would not be able to come out until the next morning. I contacted 24 Hr Drain Cleaning & Plumbing and Chris came out within 1 hour. He explained the situation to me, what he believed the issue was and what needed to be done. It took about an hour and he resolved the issue and had the drains unclogged and functional again. Chris was very professional, timely and great with communication. I highly recommend his services and am very grateful that he was able to help us so quickly during a very stressful situation and so close to a holiday.

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and the Drain Flow team are excellent! Responsive, knowledgeable, and always willing to help…read more They've helped us with time sensitive issues (busted water heater) and everything in between. I highly recommend Drain Flow.

I called Andy the owner at the referral of my plumber Baker Elman. He showed up promptly and…read morerecommended hydro jetting for my clogged basement bathroom and main line. I didn't order the work on the spot. In the afternoon when the other company Roto-Rooter failed to snake it through, I called Andy again and he sent Nelson over right away. Nelson did an excellent job jetting the main line and warned me about future use (all my fault with the kitchen grease). After I got over the initial price shock, this company is a dream. Prompt, professional, no-BS, efficient, and easy to communicate with. Five stars to Nelson and Andy and Drain Stars.

Andy is quick to response and the job was done promptly with great follow-up by Nelson. Would…read morerecommend!

My shower drain clogged up completely. I calleed the "Elite" and Danny came over to my house in an…read morehour or so. Our shower design is somewhat unsual and custom. Was not sure he would even take the job. Danny was a little surprised with the design, but he knew how to fix it. He didn't have the right clamps size in the truck. So, he left and picked up the right size and fixed the problem in no time. After the job was done, he cleaned all the area around the drain, even the wall with few splashes he spraed with the cleaner and wiped it off. The price was fair and very reasonable. HAPPY with the service and highly recomend him.

Danny, the owner, was punctual, polite, and very professional. His pricing was beyond fair, and he…read moretook the time to explain preventative measures and educate us on how to properly care for our drains, including things to look out for in the future. I really appreciated that he didn't just fix the issue but made sure we understood how to avoid problems going forward. I will definitely be recommending this company and keeping them on our contact list. Blessed to have had this gentleman service our home. Plaza Home - Methuen

Very good service. The gal in the office is wonderful and polite and very helpful.. They pumped my…read moreseptic and came back an hr later and put in a riser. Now I do not have to dig my lawn up anymore. A riser if very affordable. I'd like again to thank the female manager in the office for her help. She was very professional.

I give service a five star for their professional approach to a very tough job. They have always…read morebeen on time and come through when needed. Had a few problems with a couple jobs but they were quick to resolve the issues. Kim the dispatcher is very helpful and polite. Highly recommend if you need service quick.

Great experience with Drains by James for a frozen sewer line. The front office was helpful in…read moregetting an emergency repair setup for me. While the fix could not be completed on the emergency call as more specialized equipment was needed, they promptly returned to complete the job. "Say" and the rest of the crew were polite, professional and got the job done. Highly recommended.

I had one of the guys come out last Friday. From Drains by James…read more He very kind. On time. The only thing he did was find my septic tank cover for me very greatful for and dug it out. And he told me $545.0 Finding out I needed a hydro jetting He said 1,200.$ For the first 2 hours and then 450 every hour after. To hydrojet my pipes. I asked him if the 545.00 I paid yesterday we would account for anything. They said no. I also asked if they would give a discount. Offering $50.00 discount I asked how much the hydro was again and they said $1,200. For 2 hours. And every hour after that would cost me $450. I told them that I would call him back. I called another company to come out. Look at my problem. They suggested I need ed to get hydro jetted. Which I didn't disagree. And he said after the job was completed $295.00. different company completely charged me way less. And didn't give me any b******* line or make me feel like if I didn't make a decision right then and there that I would have nobody to come help me. The guy on the phone kept saying you have like 10 minutes and our day is full. Like he's trying to stress me out or something that if I don't hurry up and book I there will be no more openings for me. Save myself a bunch of money by going somewhere else that wasn't so pushy .

My review is a horse of a different color. While they offer some septic services, they don't cover…read morepumping. HOWEVER, when Rachel answered the phone and broke th news, she was quick to recommend a service in my area and provide their phone number. I know you're not looking just for a "niceness" review, but she represented the kind of helpful customer service I value these days, and I'll be sure to use them when I have drain unclogging issues in the future!

We had a major sewer pipe blockage in an older industrial building. Years before, a machine shop…read morehad clogged this drain with what can only be called cement. It was jammed solid and we, the new tenants, had no idea. When we installed a new piece of equipment and nothing would go down that drain, we were in a jam. water everywhere and an expensive new machine was unusable. All Owners came right away and figured out the problem. They had the right equipment to get through the blockage and get us up and running. It was a big deal and they did a great job! Highly recommend!