I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

About 6th time visiting here with multiple empty paper towel dispensers while the employee at the…read morefront desk is doing nothing. Hope management will help improve availability of paper towels. Men's bathroom also needs more cleaning. Often, the only 2 toilets are dirty.

I inquired here while I was searching for another gym. Since moving here I've struggled to find the…read moregym that meets all of my needs that's not a total inconvenience. I found this location to be relatively close to my home and I like that it's 24/7. I spoke with Andy on the phone and via text. The service Andy provides is excellent and Andy did a great job following up to ensure I could get a tour. Unfortunately, I settled on trying out another gym option but I look forward to circling back to Anytime Fitness if my current choice doesn't work out.

Non existent customer service. First off, this specific gym charges $30 A MONTH more than the other…read moreanytime fitness gyms in the area? How the hell does that make sense? When I brought this to the owner, his answer was "because our facility is top notch and we have a bodybuilder like atmosphere which encourages a higher level of training at our facility". The facility is not top notch. Every other anytime fitness I've been to in the area has more equipment and is cleaner. They also are never any help when you come to them with questions about your "contract". I got a new credit card and needed to remove my card that was expiring from my payment method. The process was impossible. 2 weeks passed before anybody could give me an answer on how to change my payment method. Then, when it finally got switched, I got hit with late fees and a service charge totaling over $100. An absolute joke of a gym. Stay away at all costs.

wish there was a 10 star review, bc this place is absolutely stacked. the spacing, air quality, the…read moreArt, and of course the equipment are amazing. the staff is friendly and very helpful and just to add, they have a huge monitor that doesnt play any negative news channels. they only play sports or fitness related content. thank your opening this gym.

While I still have much to explore, this review is going to based off of my first impressions…read more Walking in, the facilities are modern, clean, and expansive. So far I've really only been to the locker room and the main lifting area (I'm assuming) on the ground level. The front desk staff has been friendly, and there is a store I want to explore on the right as you walk in (heard good things). It's clear both inside and from the outside that there is much more to the building but that will be for as time progresses. Very much a "lifters" gym due to the vibes, the color palette is fairly dark and muted, primarily consisting of various shades of gray and black with an occasional red accent. On the wall there is a large mural of two bodybuilders, next to a 16 tv array display showcasing the game, or Ronnie Coleman lifting videos. On the floor there is a plethora of equipment, truly anything any lifted would need or even really want. The space is large, and with that packed with equipment while maintaining healthy spacing between pieces, which is very much appreciated. When it gets busy there may be a tad wait for some pieces but that is anywhere, and very reasonable. Staple workout pieces have multiples such racks and benches, and so for those it's fairly unlikely you will have to really wait. The equipment is modern, clean, and seems to be well maintained. The one qualm I have, which very well may be just due to me going later in the day, is the inconsistency of the weights. There are plenty of weights available, but they vary in size/brand/type a lot. Most seem to be iron, but the brands vary so even if the same weight, the sizes vary slightly. Now I don't necessarily mind loading up a bar "asymmetrically", but at the same time it would be kinda nice if I could have matching plates. I understand this is a small and insignificant thing, just one I noticed, and something that could also be very much due to gym goers moving stuff around. If you're going to the gym primarily to lift, I'd likely recommend this gym.

Best gym in all of cary & raleigh! Seriously every workout pushes me to the max and the instructors…read moreare so kind and engaging and helpful! I've never been more impressed with a gym! So thankful to find it!

Hustle is the best gym ever!! I love attending Sunday morning yoga there with Lesha. Amanda, the…read moreowner, is the most incredible woman you could know! She knows how to create an environment worth coming back to, and is always helping out in the community. I wish I could give Hustle more stars!

I've belonged to a lot of gyms and this Life Time is the best. It's like a fitness resort! There's…read moresomething for everyone here, and fitness equipment I've never seen before. There are numerous classes that are serious workouts. Yoga, hot yoga, stretch, etc. I'm not a swimmer, but if I was I think the swim facilities are second to none, both indoors and outdoors. The outdoor pool is awesome, and will serve adult beverages, which is a nice option. There's steam, sauna, whirlpool, and a clean and well stocked locker room. I joined as soon as I could and was there on day one. Love this place! Finally, shout out to Courtney, who is always there with a smile and exuberant hello.

I've been going to Lifetime Fitness Cary for about 4 years. Yes it's expensive, but I feel like…read moreit's worth it. I love the group fitness classes and I love that you reserve your spot in advance. They also just started a new Core Tone Reform class with reformers for regular members, and that class kicks your butt! I also really enjoy the sauna, steam room, and jacuzzis. Another benefit is the kids membership. My stepdaughter loves coming to the kids club for gymnastics, rock climbing, yoga, and more. I know that she is having fun while I'm doing a class. They have Parents Night Out on the weekends and that's such a nice perk! There's also day camps, which has saved us a few times when we needed child care during a school break. The pool is also wonderful in the summertime. The cafe food is average. I'd love it if the quality was amped up just a bit. The only thing I really ever get is the vegan PB& B shake. It's delicious! It has peanut butter, banana, cafe mocha greens, almond milk, and vegan protein powder. I haven't been to the salon yet, but it's great that this is an option. Overall, I love this gym and I would go every day if I could.

Really enjoyed visiting this gym. Great for powerlifters and weightlifters. Only complaint is that…read moresome members expect you to let them in (even though you're literally only on a day pass) as if you're the reason their membership isn't working.

I've been going to this gym since May 2021. It is a strength training and powerlifting gym. 24 Hour…read moreaccess via App. It's not crowded. It's small but specialized. There is a regular membership. You can also upgrade to a personal trainer that will set you on a program. Then you can add personal training sessions. I follow a progressive personal training session program that has seen results. "Follow the program!" It works. I dropped 10 lbs of pandemic fat so far. I've added strength, ability, mobility, tone, and muscle. It's not CrossFit so a program can be tailored specifically to you, not to a large group rushed through an exhausting workout. I highly recommend checking them out!

I've been working out here since August, and I can honestly say joining Workout Anytime in Cary was…read moreone of the best decisions I've made for my health and strength goals. From day one, the experience has been excellent. I walked in, had a great conversation with the manager, Mike, about my goals, and within a few days I signed up for both the gym and personal training. Mike is knowledgeable, approachable, and truly invested in helping members succeed. My main goal was building strength, and with his guidance, I've not only gained strength but also lost weight and inches along the way. What really sets this gym apart is how personalized the training feels. Mike helped put together a training plan with different workouts and a plan that works with how I actually eat no extreme or unrealistic restrictions, which has made it sustainable and effective. That approach alone has made a huge difference. The gym itself is always clean, organized, and well maintained, and the recent updates to the equipment and locker rooms are a great bonus. I also love that it's open 24 hours, with secure scan access when staff isn't on site it makes fitting workouts into a busy schedule so much easier. On top of all that, the atmosphere is welcoming. The staff and members are friendly, and it truly feels like a supportive community rather than just a place to work out. I highly recommend Workout Anytime in Cary to anyone looking for a clean, well-run gym with excellent training and a positive environment.

gym is always clean, i tend to avoid the early mornings/after work hours, so never have difficulty…read moreaccessing multiple machines, plus, there is a nice side room for stretching. curious that there is only 1 upright cycle, (my preference, ) but fortunately it is always available for me to use.

This gym is the BOMB! I love doing small group sessions where the trainers are always watching and…read morecorrectly form if necessary. Such a warm and family type atmosphere. I came from a very large gym where group classes were huge and there was little to no personal interaction/correction.....this is so much better. Worth every penny!

While this gym just recently opened, it's very obvious the trainers care and want you to succeed…read more Classes are actually a small group (no more than 4) and are tailored to where you are in your fitness journey. Personal training and solo workouts are also options. Monthly check-ins are recommended each month to re-evaluate your fitness needs and accomplishments. I look forward to working with everyone here to meet my fitness goals.