Had a part replaced on my friend's car, but it broke again not long after the repair. Really frustrating experience, we expected better quality and reliability from the service. read more

Honest and very good communication. They've come in under estimate on our 2005 Volvo . They keep it running in good shape.Highly recommend them! read more

Dan and his team are absolutely phenomenal! They are all experts in their field and they take kindness and compassion to a whole new level. customer care and professional vehicle maintenance are their top priorities. I recommend their shop at every opportunity. read more

Dishonest - charges extra time for labor, marks up parts, claims parts need to be replace that do not. Around 38k, my brakes started squeaking. I took my car into them for the pads, well they said the rotors were bad, and I needed to pay $1400 for the brake pads and rotors. They said there was not enough pad on the brake to put them back on, so I needed to have it done. Calling around, this work normally runs less than half, however my car was already on their lift, and they said it was unsafe to drive. They slid into the estimate an oil change that I missed, seeing as how I had previously changed the oil about 1200 miles prior. As I near 48k, my brakes are shaking really bad, so I take it back. This time they come up with an estimate for more than $2700, however they need to order parts and I would need to come back in a week. I reluctantly agreed, and they said they would order the parts and call me when they get in. When I picked up the car, I questioned a few things on the invoice and asked them about it. The next day, the invoice was still troubling me, so I started looking at it more closely, and each item I was able to find cheaper. Air filter parts: SnoAut $60, Amazon $21 Air Filter Labor: SnoAut $89, Jiffy Lube - Free with Oil change Rear Wiper: SnoAuto $89 "Need to replace entire arm assembly", O'Rielly $17 installed just the blade Wheel Bearing: SnoAuto $322, Other Mechanic $272 Calipers Parts: SnoAuto $900each (total $1800) "We need to mark up everything that much", Other Mechanic $602.50 each ($1205 total) Brakes and Rotors: SnoAuto $1400, Other Mechanic $400 Labor on Calipers: SnoAuto $300, Other Mechanic $225 read more

Excellent customer service. Patient with all my questions. Reasonably priced and will definitely use them going forward! They replaced a headlight and wipers. Couldn't be happier right now. read more

Took my dump runner in for an oil leak. Charged me 600$ for wiring problems that solved nothing. Then told me it would be 2600$ for the oil leak. Guess I'll have another look in the mirror. Apparently I look like a sucker read more

We've been using Snohomish Automotive for years. Recently they've moved their manager to their other location. Gotta say his replacement has made it so we are not sure if we will be back. No longer feels like personal friends. Not very friendly. Is it time to look elsewhere... read more

My mom and I always had our cars taken here if we needed anything fixed! They were reliable and honest! My stepdad always trusted them and he is very weary of any new mechanic but they were great. We don't live in Snohomish anymore but if we did we would take our cars to them! read more

I've had Snohomish Automotive and their sister location in Lake Stevens service my three family vehicles for 7+ years and would highly recommend them to family and friends. Finding a good mechanic you can trust is precious. I love the fact that the educate me on what needs to be done to my vehicle to keep it going so I can plan for maintenance expenses and downtime. They recently diagnosed and fixed a warning light on my dash that came on and would not go off. Nice to know they have a high moral compass as well as I feel like I'm never taken advantage of. Good people who stand behind their service. read more

Going through a bit of a nightmare after buying a used car for my daughter. It was falsely represented by the owner and the car repair shop. I was assured that it was well maintained and had some major repairs done, good to go, great car, selling because I'm going to travel blah blah blah... My bad for not taking it into another shop, I take full responsibility for that, but the smoke and mirrors got me..First time in it, the engine light comes on. So, I found Snohomish Automotive online, got this car in there and it needed over $1900 work just to make it safe to drive. Note to self: NEVER BUY A USED VEHICLE FROM ANYONE, NO MATTER, HOW WARM & FUZZY IT FEELS!!! I have been speaking with Dan, he's nice, knowledgeable and it feels like a place that I will feel comfortable having my daughter go to for regular maintenance and knock on wood, not a lot more after this. Top notch business, very refreshing these days. read more

Thank you Dan, Clinton and whoever else I need to thank for taking such great care of me and my "new to me" car! It's hard to find a place to take your car and feel confident and comfortable, especially being a woman. I will be back.. hopefully for just oil changes and maintenance. You guys rock!! Thank you. read more

Outstanding, professional auto repair shop. I have been having cars worked on at the Snohomish facility for over 4 years without any problem or concerns. Dan owner as well as the mechanics display the highest level of integrity that can be found. Due to a valve issue, requiring complete head and valve replacement, continual communication, updates and access to watch entire rebuild was appreciated and priced competively, while meeting pre-estimate price. As an ex-Navel Maintenance Aviator, appreciated the skill and cleanliness Clint (mechanic) provided while ensuring process was completed to exceed factory specifications. Now a 14 yr. old Trooper runs like new and getting great mileage. read more

Every time I started my car it would scream like a girl. I had someone else look at it they told me my belts were frayed and needed to be replaced. I had a day off so I went into Snohomish auto repair and it turns out that my belt just needed to be tightened. They have now earned my business for tune ups, oil changes etc. It is so nice to have an independent owner working in Snohomish the honesty and integrity say it all. read more

I guess I forgot to update my review. It was not residual oil left over from the oil change as the owner wants to say, someone at Snohomish Automotive forgot to tighten the drain plug. A quick visit to Accurate Auto and my car was all fixed. I will never go back to Snohomish Automotive. I am still horribly disappointed, any shop should be able to do an oil change without any problems. I'm glad I didn't take my car there for something bigger. read more

Just recently got my oil changed and tire rotation in April. I was having some right front tire noise , so i went to my dealer since it is still within warranty. I then got a phone call and explaned that whoever did my tire rotation did not tighten the lug nuts and my tire was very loose and that I was lucky the tire didn't fall off. I automatically called Eric(great customer service guy) to explain to him what the problem was. He said that he was sorry but there was no explanation of why this happened or how they would make sure it will not happen in the future. I have two small children that ride in this car with me every day. it could have been our lives. read more

Dan, the owner of this shop, treats his customers like crap if they choose not to use his services to fix the car. We dropped off our car due to a loud grating noise from the engine bay, thinking maybe it was the water pump or timing chain; neither of which I wanted to change myself. When Dan told me it was just the alternator and that it would be $280 for the part and an hour of labor to replace it I told him not to do it, that I would do the repair myself. (I got an alternator for $164 and did the job in 30 minutes) However, my issue was with how he treated my wife when she went to pick up the car. He explained that the noise was a faulty bearing in the pulley and that the friction would cause heat, heat could cause a fire, and that if she saw smoke on her drive home to pull over and get away from the car. Fair enough, right? But he didn't leave it at that, as he saw her and my two kids getting into the car he said "Hope it doesn't blow up!" or something to that effect, but said it with enough attitude in his voice and coupled it with such a look as to completely unnerve my wife and one of the kids. He was completely out of line in doing this. When I heard about this I immediately called Dan to tell him I didn't appreciate how he treated her and the kids and, rather than apologize for any misunderstanding, Dan insisted on talking over me every single time I started to speak, and kept on making a case for how he was right. He also explained to me, as if I'm a child, how friction causes heat, etc. I told him not to speak to me that way and he countered that he doesn't know if I'm a mechanic or work at McDonald's (as if a McDonald's employee is as unaware of basic physics as a toddler.) When I was finally able to get a word in and explain that he could have diffused the whole conversation by immediately apologizing, whether he felt he was right or not (it's basic customer service) he sarcastically said he apologized, but then went on to tell me how he's legally obligated to explain.....etc. Ultimately he got another phone call and told me we either needed to be done or he'd have to put me on hold. As I realized I would never get a mature response out of him I told him we were done and that we'd never be coming back to his shop he replied with "Thank god!" and hung up on me. Dan couldn't handle the fact that he lost out on just ~$400 of business and treated my wife like crap (I guarantee you he wouldn't have acted the same way towards me) and then lacked the business savvy or maturity to deal with my call as he should have. BTW, this was our second time using his shop. The first time they wanted to charge to replace all four spark plug coils as they couldn't determine which one was causing a misfire. I took the car back, bought one coil, and test drove with the new coil on each plug until the misfire went away. It took maybe 20 minutes as it only takes ~1 minute to replace a coil pack. This shop was a family referral, they just lost us and every family member and neighbor due to how Dan treated us. read more

The worst service I have ever received their idea of fixing your car is removing parts and not replacing them as well as jeopardizing the safety of the driver and vehicle. They employ amateur mechanics at best most of them don't know anything about the vehicles they're working on and watch YouTube videos while they're working on your vehicle to figure it out. They destroyed my car in the process of fixing a simple cooling system. One of their genius mechanics ripped apart my radiator fan shroud and couldn't figure out that the threads are in reverse and damage a critical component on my fan. Any backyard mechanic or someone with half a brain knows that the threads are reversed on the fan how these Geniuses didn't know that is beyond me. I wish I would have never brought my vehicle to these idiots. They have no respect for vehicles they work on or the customers they encounter. I am very disappointed and upset about how my vehicle was treated. It was treated with utter disrespect and no care was taken in the process of fixing it. They did not fix it. They destroyed it and called it good. They removed Parts did not put them back on and stole parts. I was told to supply the coolant when my radiator was drained and they didn't even use the $80 worth of coolant I supplied . My door buzzer was hanging in such a way that when I left the lot it fell and got caught in between my firewall and my brake pedal and I almost crashed the vehicle right out of their lot. Thanks guys. I hope these idiots get what's coming to them. A hefty lawsuit as well as loss of their jobs. These guys don't need to be working on cars at all. Lawn mowers and wheel barrels are about the limit of expertise. read more

This company is the worst automotive shop in Snohomish county. I took my car in for a minor oil leak costing over $400! and still the damn car isn't fixed after taking it back 4 times. Unfortunately I don't have tons of money to be throwing around and have to try to rely on the pissy warranty they offer or I'd NEVER be back. Don't get sucked in! Don't take your vehicle here. You've been warned! read more

Absolutely the BEST place to take your Vehicles to... From a simple oil change to major repairs... Snohomish Automotive is the Litmus Test all other repair shops are compared to.... Eric Brooks is simply an HONEST guy and his crew of trained Technicians have been taking care of my family's vehicles for the past 6 years now...... from simple oil changes/headlamps/wiperblades to Brakes ~ AC unit repairs and transmission rebuilds.... Snohomish Automotive has done it for me... I am hesitant to recommend people to anything for the chance of making me look bad if and when something goes wrong with the recommendation... but I never hesitate to recommend Eric and his Team at Snohomish Automotive.... My hat is off to you guys there! read more