(Edit - Wow, read all the 1 & 2 star reviews
for this biz! Def supports my experience & this review!)
Really bummed out w Snoho Dog Spaw. Was excited to support this local business. Walked in to contract services and make an appt for my dog. Nice store front, items for sale area, big grooming area, etc. Looked promising. Two dogs were up on stands, hooked up and being groomed. Dogs looked happy. Lots of grooming going on, it seemed. Then... cue the Darth Vader entrance theme... da da da, dun da da, dun da da...
I was met by an "employee" (*generic description to meet Yelp guidelines). I was all smiles, excited, and ready to make my appt. The "employee" apparently was not ready to make my appt., nor were there any smiles or fun on the employee's face. The "employee" had a dog on a stand that employee was working on. Ok fine, I can see they were doing their job. Busy means money in. I asked for an appt. Employee checked for a second, seemed annoyed, then indignantly announced, "We'd rather people call us for appts and not stop in, unless they have an appt - it's for the "dog's safety." Oh, the drama... (*btw, they never answer their phone! Voicemail over and over...)
Don't stop in?? Open to the public or not? Hmm. This didn't make any sense since they have a store front, and an items for sale area. Is this a private members only spa or something? The Open sign was on and the doors were unlocked. So, don't come into the store unless you are dropping off your dog? I just wanted an appt. Ugh... sigh. Nonsensical logic. "Employee" didn't want to deal with me, and the vibe was instantly negative. Ponderous and unprofessional behavior by this "employee." This was alarmingly awkward, so I turned around and exited w a less than warm and fuzzy feeling. I really wanted to bring my dog here and patronize this business.
Too bad an imprudent and indecorous person (*generic description to meet Yelp guidelines) is dealing directly w customers in this situation. "Front of house employees" are always the face of any business and set the tone for the company w the general public. Put the fresh, positive attitude, smiling people up front that provide customers, old and new, w a positive experience that will convert to repeat busine$$. Incompetence and ineptitude in customer communication translates to less business. Just my take.
Won't go back here on general principle and the less than favorable etiquette. Oh well... (**Review edited by User to meet Yelp guidelines.) read more