Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

First off, if I could give ZERO stars, I would. This company, (Jason, Derek) are HORRIBLE at…read morecommunication. As in, there is NONE. They don't return your phone calls OR emails. And if they do, it's days later when they promise you an hour or two. They are LAZY LAZY LAZY. Here's our story: My boyfriend has a house that he has rented out using TPM for 2 years. The first year lease we had ended prematurely, but no extra funds were collected. In fact, the yard was left COMPLETELY TRASHED, complete with the fire-pit being dismantled and thrown across the yard....but was the deposit withheld like we requested? Nope. And was there items and garbage left inside the house after move out? Yep. Tenant charged for that? Nope. Our PRIVATE number was also given to the tenant, who harassed us about motorcycles being driven in the neighborhood and noise complaints. WHAT?!! Why were we EVER contacted? Isn't that the property managements' job?! Also, our house was never marketed correctly. It was on ONE WEBSITE. It was also extremely UNDER valued, because we listened to them when they told us that we wouldn't get for rent what we were paying in a mortgage. Turns out every house renting in the cul de sac was renting for more than ours! Our leasing agent was just too lazy to market, so he under valued for a quick sale! And another thing, these agents (Jason!!!) promise everything and deliver nothing! I just called to see where the deposits were (which accounts) for the withheld security deposit from the torn up back yard, and he had no clue! He actually thought the previous lease had left AFTER their lease was up. WHAT?!! He also said he "doesn't remember" if he ever did a walk through. Again, WHAT?!! That is part of the lease agreement and WA landlord/tenant law! If you ever deal with Andrew, I sympathize. His voice mail box is always full, so you can never actually leave a message. If you leave messages with the receptionist, you will never (i'm not kidding, i have still yet to hear his voice) get a call back. His OWN receptionist apologized to me and said she can never get ahold of him either, and that "sometimes" texting him works (it doesn't). How are you never in the office, and your own employees don't know how to reach you either?!!! Last but not least, when rent was 9 days late by the current tenant, WE had to contact THEM to figure out why it was a no-show. His response? "Well, it was a holiday weekend, and it was their first couple months on lease, We wanted to give them some lee-way." I'm sorry...WHAT?!! Unacceptable. I demanded they immediately slap a pay or vacate notice on the door and collect rent immediately. Why was I doing THEIR JOB?!! It made us late on our mortgage because of their blatantly lazy and inadequate attitude. Bottom line...What kind of a business runs like this?!! We have had enough. These people just take your money and you end up doing the work yourself. Go with Windermere Property South (Kira) and save yourself the heartache. **update. It's been 5.5 weeks of us emailing & calling to schedule a face to face meeting to discuss ending our services...with ZERO response to our request. Who ARE these people?!!! **1/24/15 update: had TPMC served. In process of suing for damages. Our lawyer said they were hard to track down, as they have moved and changed number multiple times. So shady. Update: 3/2016: anyone else find it suspicious that there are 5-10 reviews from exactly 3 months ago (TO THE DAY) with raving reviews of this company? BUYER BEWARE!!!! You can't fake a failing BBB review!

I was an owner of a property in University Place and used Tacoma PMC services for about 3 years…read more Deric was my primary contact and although he was sometimes hard to get a hold of at times, he would always return my calls. The key here is to not contact the main phone/email, but instead get a direct phone number and get in touch that way. Deric was very good about getting new tenants when we had turnover. They do their due diligence and keep owners completely in the loop when finding/vetting new tenants. Pros: They contract with home maintenance companies to get services at cost. They will go out of their way to assist in appliance purchase. Being an out-of-state owner, this was hugely important. Diligent work to always have a tenant in the house. I never had a lapse in vacancy. Lower cost (9%/month + 1/2 of first month per year) in comparison to other companies (10%/month + 1/2 of first month per year) from what I saw. Cons: Very difficult to get in touch with, clearly. However, keep in mind that their property managers are working almost 100% from the road in some capacity. June/July is their busy season because everyone wants to move during these months. Didn't always get my owner statement for the month and needed to request. They were transitioning at the time, so somewhat understandable, but it could've been a more seamless transition. Other reviews stated that they changed offices and were not able to be found, but I never had that issue. Their website clearly stated their current office location. If I had a rental in Tacoma again, I would definitely use Deric's services again.

I have been working with Delores at 5 star for the last 8ish years. This has been a great company…read moreto manage my rental property. If something breaks she communicates the issue fast and keeps my tenant happy. It's nice to not need to worry about my property. Thank you everyone at 5 Star Property Management.

No actual web site. No venue to communicate. Complaints to residences represented go unanswered…read more Residence properties are not maintained nor regarded as assimilated to neighborhoods. Specifically, 8209 north way sw. Woman residence screams vulgarities at her "children" with very loud voice and constant tirade. Very loud, vulgar and unabated. Property mgr. does nothing. Don't believe positive reviews, they are manipulated and false. I live next to 3 5-Star properties and all are dilapidated and residents are un-vetted to live in a residential community; extremely loud vocally at all hours, properties un-cared for, no respect for neighbors, no dignity for property and despite continued complaints, 5 Star maintains ignorance. Do not do business with this company!

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Very unprofessional with your time. Also if your military prior military watch out the environment…read moreI was in was unsafe for me or any guest. A lot drug activity and surroundings was unclean and over grown bushes and grass. Oh be sure to watch your shoes cause if you don't own a dog you will be sure to get it's poops on the bottom of your shoes. Also you will get blame for things when your not at the residence or even in the state.

Take a look at the rating's and decide if you want to risk your housing, peace of mind and money…read morewith this company. For starters, my family and I were subjected to the owner of the property frequently stopping by uninvited to ask questions like "How is your husband doing at work?" and generally being nosy. This happened at least a dozen times in less than a year and yes, it made me feel very uncomfortable. There were significant issues with the house that were never repaired. One shower upstairs was unusable because it would leak through the kitchen ceiling. I told the owner directly since he made it so convenient for me to talk to him. I also reported the issue directly to BCI Properties through their own client portal. The gas fireplace was supposed to have a safety barrier installed so our baby and preschoolers wouldn't 't burn their hands on it. Promised before we moved in and never happened. The dishwasher had a broken spring on the door so it would dead fall with enough force to bruise my legs several times and it took 9 months to get that fixed. The dishwasher was broken for a month and during that time the washer died too. What are the chances? Most of these issues were 1st world problems so if that isn't compelling enough I'll share the best part about this whole circus. When we moved out we expected most of our security deposit ($2,650) to be returned because we left the house in great condition and deep cleaned nearly ever surface. What we received was an invoice for around $5,000. Long story short, I took them to small claims court and won. Not only did I win but I asked to court to double the deposit BCI had fraudulently kept and got that too. BCI appealed the decision and again they lost. Interestingly, our property manager, Naomi Burke quoted RCW's to the commissioner as if she understood the laws. Clearly she didn't. . If you have the misfortune to be renting with BCI now, do yourself a favor and document everything. Take pictures before and after you move out. Take a screenshot of your repair requests on their client portal (You will be locked out as soon as your lease is over.) for your records assuming you'll be in court and need to prove their negligence. Also, texts are admissible as evidence for your case. You can win against them if you are willing to play the long game but better yet, don't do any business with them and save yourself the stress.

I inputed a rental application and called several times two weeks prior to Christmas. I never heard…read moreanything back until a month later. Terrible customer service . Specially with needing to find a place ASAP. I do not recommend. If I could give 0 stars I would.

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

Still kind of new to area. Honestly, my first impression wasn't a great one. People were all over…read morethe place. The leasing agent Samantha was very friendly but not really what I'd call professional. She was in jeans and a hoodie. Very chill. Nothing too alarming since her attitude and character was very pleasant and friendly. One thing I didn't like was after every sentence she had to stop to answer either her personal cell phone or the office line. That's when I started to feel myself getting irritated. There's nothing more unprofessional than not eliminating distractions when trying to close a deal. Ok so moving on. I am told that I have three days to complete my move-in inspection. I start wiping down my kitchen only to find out that it had not been wiped down already. Without any extra scrubbing, I'm already wiping off marks and smudges. There was a cleaning company card left on the fireplace saying the apt had been professionally cleaned but I find it very hard to believe seeing as to how much I actually had to "wipe down" there were food marks left on the side panel of a kitchen counter (again easily removable with a simple wipe down.) The tub was clean but soap scum left on wall (another easy fix). There was mold in cabinet under bathroom sink. I called it in. The maintenance guy was very nice but his solution to this problem was to spray with primer and paint over it. He told me the primer will kill any mold that may be growing. My dishwasher is a mess. He told me he'd see if they had any replacement drawers but they were out. He told me he'd get with his supervisor and get back to me regarding my dishwasher. Foul odor that we smelled as well. Will update as necessary. Oh! Nice size apts. fireplace, wash/dryer, fridge, electric stove, dishwasher..... No microwave. Tips: parking isn't that great and don't get your hopes up about it being a "gated" community. When I asked about it all I was told was it's broke. She never offered to issue a pin or card to get through the gate which leads me to believe they have no intentions on getting the gate fixed. Any who, that's my review. Hope it's helpful. Again, I'll update as I see fit. Take care my fellow Yelpers!

They changed the name and said they have all amenities - don't be deceived pool hardly opened they…read moreuse excuses not to bother with it. Staff is friendly I have to give them that. Try to find parking is insane even if you rent one monthly people will park in it. Rent at own risk. Dog poop is all around kids play ground. It's very gross.

They would always close earlier than what was posted on the sign. No one would pick up the phone,…read moreso you would have to leave a voicemail. I once asked for a receipt and was given a weird look and never received any.

Have lease 2 properties with KAMG management and very happy with response time and communication…read more Some of the issues were not able to be resolved because one of the building is 40 plus years old. Don't think management company can't do anything about it when owners are not willing to invest money. As far as what management companies can to, KAMG has always been on top of things.

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

I cannot express how horrible communication is with this property management company. Do not work…read morewith these people. I honestly feel like I'm being scammed for money. I moved into a unit they manage and for some reason, utilities are separate for my one unit from everyone else in the building. Because of this, they forgot to bill me for my utilities for months after moving in. All of a sudden I have a charge for an extra $700 worth of utilities with no communication at all. Obviously I reached out, and they explained that they messed up and weren't billing me for electricity and gas for a couple months and that now I needed to pay it. After discussion, they told me I would have time to pay it back in small payments over a period of time. I was told "don't stress about it". Then the next month rolls along and its included in my portal with rent. So it messed with my ability to pay rent properly. I asked for those charges to be separated, and I was told by Jeanette that she can't edit the portal. Isn't that your job?? Then, they said they pushed back payment one month which was time enough to pay an unexpected charge of $700 apparently? Pushing it back one month after they messed up isn't a courtesy in my opinion. Now they are refusing to work with me on this and are saying they need the money now and it will not be separated from by rent. In response, I keep trying to talk with Peter on the phone because he is the one who said I would have time to pay it back because it was their mistake, but after days of reaching out, I'm only getting texts back from Jeanette saying they are refusing to discuss anything further. I wish communication on how the bills would work was settled before I moved in. I wish a huge fee I wasn't expecting wasn't added to my bill months into living there, with very little accommodation with time and understanding to pay it back, as it was their mistake in the first place. I wish they had communicated to me that they were adding this charge beforehand. I wish someone would actually call me on the phone and talk to me about it, rather than just sending texts demanding it be paid now, after they messed it up. I really don't think the way they are treating me is fair or understanding at all. I would not recommend working with this company to anyone. I like the unit but unfortunately they are terrible to work with so I'll probably be looking for a new place to live soon.