This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

Service here is great. Can be busy at times, but take a number and the go through everyone quite…read morefast Plenty of seating available to wait, a/c works just fine. Staff are well trained and helpful.

1 Star LADWP has…read morebeen one of the most frustrating and damaging parts of my ADU project. My detached ADU received its Certificate of Occupancy, but LADWP has still not activated power because of confusing, inconsistent, and poorly communicated meter-spot instructions. This is not a minor inconvenience. The ADU is complete, but I cannot use it, rent it, advertise it, host anyone, or operate it because LADWP has not provided a clear path to meter installation and activation. LADWP first provided one meter-spot direction. Later, they issued a revised meter spot relocating the ADU meter panel. My licensed general contractor followed LADWP's revised instruction. Then LADWP issued a correction notice requiring a "2-gang panel," even though the primary house already has an existing meter and service, and the only new service needed is for the detached ADU. This requirement makes no sense to us without a clear written explanation. My licensed contractor has asked LADWP to clarify whether a new two-gang meter assembly is actually required or whether the correction notice was unclear or incorrect. Instead of quickly resolving the issue, LADWP has left me stuck after final approval with no power, no clear written correction, no confirmed reinspection date, and no confirmed activation date. The communication has been extremely poor. Different instructions, vague correction wording, and no urgent supervisor-level resolution have caused unnecessary delay and financial harm. As a homeowner, I relied on LADWP's instructions, my licensed contractor, and the inspection process. I should not be punished because LADWP issued confusing or inconsistent requirements. Every day this continues, I suffer real loss-of-use damages. A completed ADU sitting without power because LADWP cannot clearly explain its own meter requirement is unacceptable. LADWP needs serious improvement in accountability, communication, and customer service. Customers should not have to chase multiple departments, elected offices, customer relations, and supervisors just to get a basic written answer about meter installation after final approval.

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There is absolutely no way to call and speak to a live person. Even the live chat just sends you…read moreoff to more websites with no chance of getting help from a live agent. It took me over an hour to finally get in touch with somebody.

We had an extremely complicated job that needed to be done, including re-doing our connection to…read morethe main sewer line. It involved even digging up a major street to execute. Charlie's crew was extremely professional, knew exactly what to do, patient, and did high quality work. One of the things that I valued most during this multi month project was their clear, quick, and faithful communication with me. I highly recommend their services.

These guys respond super fast. They gave me a window of ETA and stuck to it. Jose came and took…read morecare of an emergency situation and was able to complete the job with all the necessary tools and equipment for whatever I needed. José's knowledge of his craft and his professional demeanor give me unshakeable confidence with my wholehearted recommendation to anyone out there that has any plumbing needs, big or small.

First technician they sent out was horrible. I stayed home from work to be there if he needed me. I…read morewas with him for 3 hours and instead of giving the paperwork and explaining why my gas was not being turned on he just disappeared; not even handing the paperwork to me. The only reason I'm not giving it a one star is because I explained my situation to the company and they sent someone out much nicer and more professional. Please work on your customer service.

Phone service. I called 18004272200 and hit 1 for a return call - return call came later then…read morestated in the recording, when the call made it was dropped- I called back - the call was dropped again- I called back and waited, got "victoria" who was going to check my street address and the call was dropped after 3 minutes waiting. All this because I'm trying to be a good customer to reschedule an unexpected meter reading. I have locked gates due to a pool and dogs. A man shows up and says he needs to check the meter for safety, but I'm not opening my door for a man I did not expect when I have little children in the house. So Cal Gas has a lot to improve.

Since I've been back on this side of town, I've reverted back to paying my bi-monthly bill in…read moreperson. Even better, sometimes I can walk here so I don't have to worry about feeding a meter. For a while, it was appointment only at this particular office which was frustrating since I just started coming back here again during this time, and was not aware (I wouldn't have been on any email list regarding this either). This went on for a few months then finally I was told next time in person that they were back open as normal. Now you take a ticket (deli-style) but the wait isn't usually long at all. Plenty of seating, security in the corner, all good. Employees at the window have been nothing but friendly; I almost look forward to coming here since I've never had bad service. Once again, I will say I am just paying a bill, not trying to get service turned on or any other issue. Thanks LADWP Hollywood office!

At this special location the LAWDP Hollywood people are so kind that I prefer to go in to pay my…read morebill. That's right! In person. Each time it's due I go and I never feel stupidly d when I ask questions about it. It's just nice to be around kind humans that can help a customer understand their bill. It's a clean office and security is helpful as we all know it can get cray outside but inside we are safe and sound. Very rarely there is a wait and we are lucky compared to other electric offices in town. Thank you everybody, see you every 2 months! Your Hollywood neighbor - Beau :)

Although the employees at this location (when it was open, now they are closed due to COVID) were…read morenice, courteous and professional, I will not give DWP 5 stars. Since this office is a part of DWP - 3 stars is the top that I will give. DWP company is not the best, and they tend to overcharge, so please pay attention to your statements, every single time. Now, it is convenient to pay here if you need to do so in person. They have a little box for payments drop offs and do provide envelopes. You can securely put your form of payment in the provided envelope, just don't forget to write down your account number, drop it in that box and go on with your day. Once again, they are still closed due to COVID, so the next review will be an update when they will open.

We had a power outage that was reported by like 900 residents in the SFV. I live in Granada Hills…read moreand we called to find out if it was just us, because we had power come back on, but our fans and refrigerator were running low. They have fixed the problem before the evening ended and I couldn't be more happy! Thank you LADWP for helping us and others respond and restore so quickly during these trying times.

To: My Water Insights I know that your Home Water Report is…read morepropaganda. To make us feel bad for using water. We are all doing our best! But is the Department of Water and Power doing their best? You continue to give out permits to a growing population of ugly apartments that use more water and energy than single family dwellings do. You say that more of my water is used outdoors. Why is that an issue when we have so much rain? We hardly used outdoor water at all December to February. "YOUR WATER SCORE" is a bold-faced lie! Complete guilt driven propaganda. I know I have a very efficient home and I have for years. This sheet of paper is the biggest fraud in the world. Shame on you. I will say it again. Shame on you and your propaganda. I do not believe anything on this sheet except you are pushing your personalized plan. Push more like better water meters. Mandatory stop building Big Ugly Apartments in the San Fernando Valley. Stop sending me this and save some paper.