This is a great place to buy bait and lures but I would recommend taking large purchases somewhere…read moreelse. I have been doing business here for 20 + years and spend an average of 5 to 7 thousand dollars there per year. Because of there poor return policy on defective equipment I will now take my business elsewhere. And I encourage my friend, family, and the rest of the public to do the same.. Hopefully not taking back the 200 dollar defective Penn Real was worth losing a long time customer and this poor review... Buyer Be Ware!!!

Absolutely awful customer service. The employees at this business treated us like we were bugging…read morethem. One had food in his mouth while we were checking out. Barely said a word to us, no thank you or anything. Then left the ink capsule on my socks so we had to come all the way back. When I returned with the socks, he just said "you're good" like I was the one who forgot to handle it .... No apology or anything. A bizarre experience.

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

Came in specifically to see if we could find the husband a pair of fishing shoes. Can be very…read moredifficult when you were a pair of size 13's. Found them along the back wall. They carried about 8 different styles/brands. So hubby ended up trying on all the 12's hoping there would be a brand that sized large. No luck. We noticed a box way above our heads that indicated size 13. Went over to the gun counter and asked the employee if he would get them down for us. He said he would be there in a minute. He had a headset phone on, I didn't realized that he was on the phone. He finished his conversation and went back to stocking some shelves. I went over, he looked up, said he was sorry and grabbed a ladder to get them for us. Happy to report that they fit.

First and foremost, Bry the manager here provided excellent customer service! I spent $400 on…read moreequipments. Although it was curbside at this time, he was professional, friendly, and helpful. Because of this experience, I have the confidence to buy anything here at this location. Thanks Bry!

Morgan Creek might be the only store in downtown Sedro-Woolley worth going to these days. Living in…read moreSeattle I don't often have much need for outdoor gear outside of my hiking boots and the occasional wax for my snowboard, but when I head north to my parents house I get a little more country. So when dad and I decided to go fishing over the Fourth of July weekend, I needed to renew my long neglected fishing license. I thought we'd be heading into Burlington for the big outdoor warehouse, but dad pulled up in front of Morgan Creek and I was shocked to see that the place even existed in deserted downtown Woolley. So we go in, and I'm immediately floored by how much stuff they have packed into this little store. Not in a confused, haphazard way, everything is very organized and clean; you can find what you need quite easily. They have pretty much everything you'd need for a short trip to the lake or the woods. Rods & reels, lures, ammo, firearms, doe urine scent (that's right Seattlites, I said doe urine scent. You put it on your boots so you don't get your human-smell all over the place and scare the deer away.) Mike and the rest of the staff are super friendly and helpful, and are available to help you out with anything you need, including tips of what the fish are biting on and where. And this place just oozes of small town USA. It's the kind of place where everyone in the store knows everyone else in the store, and people are glad to see you. Sort of like Cheers, but for rednecks. To top it off the store is painted adorably. Yes, an outdoor store has an adorable paintjob. Check it out, you'll see what I mean.

Purchased a camper trailer on clearance in April back in 2023…read more We have had many issues with the camper. The first time we took it out, all the batteries were dead and we brought it into the shop. All they did was charge it. Next time we took it out, the battery was also dead again. When they did an initial inspection, they found nothing wrong with the rv. We finally called to service the rv in July after we were unable to get power to the rv through a power outlet. Something was drawing all the power out. Turns out there was an issue with the electrical system. Seems like the initial inspection they did was not thorough. Luckily it was going to be covered by manufacturer warranty but it took over 2 months to get the warranty to be approved and for all the repairs to be done. By the time it was finished, it was already September and almost time to winterize the rv. It really foiled our plans. The customer service is deceiving. They were friendly and helpful until after we purchased the rv. They don't really care after the sale was done. It was also our first ever rv purchase so this left a negative impact on our whole rv experience.

Mark sumner manger is rude doesn't respond to emails they claim they did a thorough inspection of 5…read moreth wheel I have had leakage even in the area they claim they replaced an resealed sent an email to let him know an he never responded

Worst experience ever: visited the store last week to purchase items that were in the sales flyer…read more Two of the items weren't even on the shelf, of the three items I purchased, two had the wrong price in the system (which the employee had to have help fixing), and the employees had no idea where to find things. When I was sent to pickup, no one even appeared to help me. A visit that should have taken me 15-20 minutes in/out took 50! Will never go to this store again. Ever!

Good products but the worst customer service. No one answers phone. No one at pickup bay. 50% of…read morethe time there is no one to load orders or even talk too.

After reserving an item and then requesting it be cancelled by email, I went to the store a couple…read moredays later and the staff member in the store reported they were unable to cancel my reservation per policy. I paid $50 for an item I did not take with me and they did not refund. If this is policy, that's understandable, but it should be included in the reservation of when it should be cancelled by to get the refund. This occurred for my friend as well. Additionally, they did not answer their email when I made the request for cancelation in the first place and did not answer the phone. They want you to text the number but took several hours to respond when a phone call could have been the much faster response.

Came by for glacier glasses that we forgot at home and left with the glasses and some advice from…read morethe shop owner. Great for last-minute gear.

If you're the kind of person that enjoys horsing around, this is your place. Apparel, Tack,…read moreBreyers, Boots. They've got something for all the horse people in your life. Yes, some things are on the spendy side, but you know what they call the green stuff that horses eat, right?

The two gals (one older, one younger) were incredibly helpful and kind and patient in helping me…read morechoose boots I can use to ride and dance in. The boots are working out great so far and I'll definitely return for my next pair even though it's a long drive from home!

The female manager on duty 1-5-21 at noon was inappropriately belittling the young man working for…read moreimproper closing procedures. She was walking around the store shouting to him, pointing out everything he did not do; for example mopping and nightly walkthrough cleaning, as he stood at the front behind the counter. Her condescending lecture was not only embarrassing to the young man, but made me extremely uncomfortable. After several minutes I approached her and asked if she thought the conversation was better suited for the two of them privately. She responded very rudely, saying everything she said was true. I don't care if it is, that's not the point. Absolutely unacceptable. I will not return!

Store manager at the front counter didn't even acknowledge that I had walked in. The sales…read moreassociate barely acknowledged me. Not once was I asked if I was finding everything ok. Before I paid, I asked the sales associate if I could pay with a coupon from my phone she said yes. She asked for my membership card or phone number and I said I didn't have or need one. She insisted rudely that I must have one if I had a coupon and I told her I got the coupon from the website. 1 star for customer service. At least my shoes are cute.

I came here just over a year ago and they hooked me up with a sweeet first board. I came here…read moreseveral times and only once have they actually been open. I know it's a small shop and the struggle is real but these guys gotta get their hours straight because Google maps and Yelp say they're open and they've been closed. Giving 3 stars for initial good service but their hours have been sketchy lately.

I think it was that manager that helped me upgrade my snowboard and helped me figure out which is…read morebetter for my style. Shop is top tier and that Jones Stratos is a game changer!