Great customer service! Had the exact soccer jersey I was looking for. ( Not a single store in…read morethe Danbury mall had soccer jerseys)

Excellent, excellent service! I have a very difficult foot to fit and after they tried many…read moredifferent options, they suggested something I'd never considered -- a mens xxwide size -- and they ordered it without my having to pay upfront. It worked really, really well for my foot and they were very diligent about the order, as well as patient when I couldn't get in for longer than expected to pick it up. Really great advice and service and the price was very close to online prices!

As a previous customer who was very happy with the services provided by the RRC, yesterday was…read morereally disappointing. I arrived at the store 20 minutes before closing to purchase a pair of On running shoes. I knew the exact model, size (based on previous fittings at the store) and even called to ensure they had the pair in stock. All good. However, when approached by the store employee in a rather put off way, she stated that they were no longer doing shoe fittings for the day and I had to make an appointment. Keep in mind, there were at least 3 employees in the store and ZERO customers, just myself. I'd like to thank the Athletic Shoe Factory in New Canaan for helping me purchase the same exact pair of shoes. They were friendly, knowledgeable and made thoughtful recommendations. I was in and out in 10-15 minutes! Well done and you now have a new client. RRC needs to do better.

I am a strong supporter of local businesses, but felt compelled to write a review because of an…read moreextremely poor customer experience. I brought in skis to have them tuned for the season. I haven't skied in four years because of a previous ski injury. I felt ready to get back onto the slopes - not an easy decision. I've been skiing since I was six, so my skis were previously tuned for competition and needed to be readjusted so I can take it much easier. My bindings looked a bit old and I took them in to be readjusted to bring me back down to intermediate level. I brought in the skis and they accommodated a request to have them done by the end of the week. Awesome. Great customer service from some new kids working the counter. I get a call shortly after saying the bindings were no longer indemnified by the manufacturer and that I needed new bindings. They offered to sell me 2022 inventory at 35% off. I asked what make and model and immediately browsed for the same bindings online. The price of the bindings at reputable stores, including their standard installation cost for bindings brought to them, was significantly lower than they were offering, even with the discounts - about 50 percent less. They are a business, I get it. I asked if they would be willing to lower the cost given it's old inventory. I hear an older man in the background saying, as I'm asking these questions, "Tell him to come get his f-ing skis and take them away." I did exactly that. I had been going to them for years, for myself, my kids, and had referred my friends many times over. Now they have not just lost this customer that was getting back into skiing, but my friends and referrals, and possibly some of you reading this review. Small businesses should treat customers with the same respect we give them. I'll be taking my business elsewhere.

This store will make your child cry. Late in the season in February of 2022, most equipment was…read morerented. I went in with my 8-year-old daughter after learning they had skis in her size still available. The regular salesman wasn't there, and I was helped by the technician. After sizing my daughter, I asked about purchasing snowboard equipment for myself. When i decided against a purchase, I asked about whether any of the sales items could be put in the rental inventory, and the technician, a man-child in his 30s, took great offense. He basically told me that I should shop elsewhere. They didn't have a rental snowboard for me anyway, so I left and looked around. I couldn't find anywhere else with skis my daughter's size, so I called Sports Barn Ski & Sport back to confirm that they still had the ones sized for her. The technician told me to get lost. Undaunted, I returned to the store. The technician again told me that they couldn't rent to me. Then I found a female manager and explained the situation. I practically had to grovel to these people to rent skis for my daughter because I had no other options. Finally she agreed to rent to me. It's really crazy how offended the man-child became simply because I asked whether sales equipment could be converted to rental.

I used to go there often with my father when I was younger, and the service was always excellent…read more First of all, Aldwin is a super funny guy, and as a kid, he always gave me great tips on how to play better. They have a wide variety of just about anything a young goalie would need to do well in a match, plus fun things on the side like pins and stickers. I always appreciated Aldwin's dedication to making each visit enjoyable and having interactions like that at a young age made me appreciate local businesses more. And on top of that, Aldwin always helped me get the gear I needed at an affordable price!

I've worked with Aldwin for years. He knows how to throw an incredible event!! He brings bouncy…read morecastles, games, prizes, and a festive atmosphere. Moreover, he is conscientious and does everything with the utmost care and professionalism, from how he interacts with parents and kids (I work at a school), to the way he sets up and cleans up. Aldwin is ALWAYS a hit! Everyone looks forward to any event in which he's involved.

Great place to repurpose unneeded spots equipment. Not a place to unload broken crap…read more Much of what they take in is on consignment do if its not in good shape it should't get sold. They also take donations - our preferred route for our daughter's college softball equipment all of which was in A shape. We believe in reuse, and hopefully were able to provide someone else some expensive gear at a reasonable price. But do shop carefully.

I was able to get my son equipment at a decent price since it was his first time playing.read more

Best Hockey Shop in CT | the NY Westchester / Metro. From Learn to Skate to Stanley Cup Champions -…read morethey do it all. And it is all because of Jamie and his people. Knowledgeable, caring, and respectful; have never been a shop like it.

Small hockey shop with great customer service. Especially helpful gearing up kids, with so many…read moredifferent youth programs operating out of the adjacent Darien ice rink. I went in expecting to drop a couple hundred dollars on new skates for my daughter just getting into skating, but they immediately got her into a used pair for a fraction of the price. Hadn't even considered that as a possibility. Certainly not looking to over-sell me. Also, I always get my skates sharpened there and they have been able to make small repairs and replace rivets on the spot. Can't beat the integrity of this place.

"I said to myself when we're old we'll go dancing in the…read moredark walking through the park and reminiscing..." Or shall I say "skiing in the park..." cause this is where my dad brought us every Fall to rent our seasonal Skiing equipment! It was the best outing of the year! We would get fitted for boots, ski's & poles. *Hickory & Tweed was founded by Jimmy and Roberta Ross in 1961. The name represents ~ Hickory (type of wood for skis) & Tweed wool (being the best insulation for the cold back then). In 1985, Skip Beitzel, who worked there while in high school, bought it and has kept the name and the concepts. I was so happy to see it was still a local icon and not much had changed. My High School friend and I stopped in to browse amongst the gear and chatted with one of the sales people. The store had all top of the line sports brands and upstairs on the second floor they still do the ski equipment fittings! It totally made my day! They also have a bike shop located on the same lot in a separate building. The shop looks like a colonial home. The staff is ready to help you with all of your needs. *Some Parking available in the back & streets

We've been doing seasonal rentals for years now for my son, and my wife just did for this season as…read moreher gear was getting old. Skip and the staff are supportive and professional. Renting and returning gear is easy and pain free. We really enjoy going there, and tapping the trail sign for snow, and all the picks of Tuckerman's and famous Olympians like Billy Kidd. This is a real old school ski shop with the old school take care of your ski spirit. Cannot recommend them highly enough.

I called this morning to see what ski boots they had in my size…read more They were super helpful and asked me all the right questions about size, style, skill level, etc. They had quite a few boots that I was interested in, so I took a ride out. They were very busy, but they had plenty of staff on. I was told it would be a bit because there were a couple of people already waiting. I didn't have to wait very long. They brought out a few boots that I was interested in and a few that they thought would be good for me. Super thorough and very patient. I never felt rushed or pushed, even though they were really busy. Well, I got the boots I wanted with a great fitting and a great price. I would definitely recommend them .

There are many ski shops to patronize so why go to Ski Haus? We have been shopping there for about…read more15 years, drive 45 minutes to shop there (Brewster location) instead of 10 minutes to a store near us. Their selection of equipment and clothing is superb, high quality, reasonable priced. Bev, one of the owners, specializes in clothing and is very knowledgeable, helpful and friendly. She will give a fair assessment of any item you wish to purchase. We take her advice as gospel and are never disappointed. If there is an issue in the near future with a purchase, she is reasonable in managing the situation. Overall, we travel there because we are treated well by staff and our purchases have always met or exceeded expectations.