I would call this place a dump, but even a dump would receive more respect. I had a 10:30 appointment, when I checked in they didn't direct me at all and when I mentioned my appointment the male worker said "I don't care go away". Not to mention I believe this place might be racist as they made every minority walk through the medal detectors twice as well as the wand medal detector on them. read more

Everything went well kind staff security was kind you work with them you do what they tell you to do and there's no problems I am truly grateful I had a great experience thank you everybody and staff at social security building I appreciate you Debbie Martinez read more

Most people are friendly but lack the knowledge. I already had Maria form the Albuquerque office hang up on me. it takes 20-45 min to get a hold of someone. I lost my husband and I am without SS income for the past 2 months because the robotic system withdrew all income. I am fighting to get my SS back. I paid for this my entire life. When I try to explain, the staff doesn't seem to understand that each month you get your SS paid for the previous month. SS tries to remove my payment for the time before my husband passed. I hope no-one has to deal with this when they loose their spouse, it's awful. I could be laying under the bridge now. I am very stressed about my income. When will these offices finally run smoothly? read more

The SS lady who called me back Was very nice and thorough. She made an appt for me and Explained the current software on their online system isn't complete. In order for my chgs I need to go to local SS and have them handle it. I was very glad to hear this. read more

took a ticket waited for number. then after about an hour saw the ticket number removed from waiting list. Clerk said you need to check in. Would have been nice to know procedure before hand but not one employee cared to mention it. So lame. read more

I have never never in my life came in contact with such rudeness the woman in the blue window today 4/29/2024 total Bitch ! I guess she forgot her customer service skills ; they are the rudest people I have ever encountered I'm surprised she still has a job. people who are coming in there who have never been in there before don't know the rules and rigs of the Social Security office they don't tell you that once you check in if you don't go up and let them know they'll cancel your number out how with the customers know that we don't work there they have her sitting there getting paid to do nothing. I would never ever go back there ever again! read more

The supervisor who supposedly helped her employees was rude and very unprofessional to me. She took my copy of the document and threw it on the desk in front of me and her employees. Regardless of the origin of my paperwork, she could tell me strictly and nicely. Her body language and her manner is off the chart! I also brought my passport to help with the process and she didn't assist me or explain the situation to me. She left me puzzled and her employee had to apologize to me for her behavior. As I came back later that morning, I saw and heard from my seat in the lobby, that she rudely assisted another person. She is not right to be rude. We all learning and are ignorant about a certain task. She doesn't provide any good information or help for citizens like us who need assistance. The information provide in the lobby is not clear as well. There are kiosks to pick up your number however there is also a sign on the floor that said stop and wait. Nearby the sign, there is a whiteboard that said take a number and sit until your number gets calls. The security is okay, nice and professional. The parking is no bueno, dissapointing, however to pay the parking across the building pretty simple and easy to do. read more

I took a trip to Santa Fe to replace my Granddaughters birth certificate, she also needed a replacement social security card. In order to get the social security card I had to send in her birth certificate, it was NEVER returned! They claimed it was mailed the post office doesn't have any information about the mail but if it was returned I have a locking mailbox! I am so frustrated about this ! read more

I have mixed feelings about this place. First...it was insanely difficult to find legal parking. I ended up paying a restaurant across the street $5.00 to park in their empty lot. The large parking structure next to the SSA apparently is not for public parking. So that part was unpleasant. I made it inside after going the metal detector. Took a number. Had a seat. For FIVE MINUTES!! There are 46 customer service windows at this location. I wouldn't imagine a time when the wait would be very long. That was amazing. In my 5 minute wait, I watched as a security officer helped people find their way to the appropriate window as well as a well dress man (maybe a manager) ensure everyone was headed in the right direction in a timely manner. I was in bureaucratic heaven... I am aware of the oxymoron here. So...great right? In in a flash...out in a flash. Well, that was true. But did I get anything accomplished? NOPE. I was at the SSA because a representative called me and told me that my daughter qualifies for benefits based on her fathers benefits. Ok. They told me what I needed to bring with me. I arrived with all of the appropriate documents. Sounds good. NOPE. I drove all the way downtown, paid $5 for parking and waited 5 minutes...to make an appointment... TWO MONTHS from now. I was not expecting that outcome. I was expecting to wait 2 hours and then complete some kind of bureaucratic action. Alas...nothing was accomplished. UPDATE: Went to my long awaited appointment... everything was quick and to the point. Parking is still terrible but it's downtown so that was expected. I accomplished what I needed and was on my way. read more

Parking parking parking. There is none? Asked a security guard about getting into the large parking structure next to the building and he told me that was just for government employees. Said "park where ever you find a spot." Lol The tiny pay lots are so small I had trouble getting in and out of the spot I did find, I drive a mid size SUV. The security inside are friendly, they take their job seriously but they aren't rude. I went on a Wednesday just after lunch and the place was packed to the max with people waiting over two hours without an appointment. Being as its flu season, that's a super long time, and bomb sniffing dogs were searching the building I decided to leave. I was given this advice so passing it on. Stranger tells me "make an appointment for first thing in the morning, or this is what you will deal with." - Duly noted. read more

The person with whom I dealt on the phone was impatient and borderline rude. The nature and amount of documentation she said the SSA was requiring for me to change a single letter in my SS card was absurd. Example: birth certificate and physical presence in the SS office is not sufficient to demonstrate that you are still alive. I have an appt in a few days. I am worried about the universally ominous reviews. read more

It takes about 30 minutes between numbers. I noticed the shade close on the green window and asked if the teller had gone to lunch. The man calling out information and what not, told me that he did. So I asked if I was going to have to wait through his lunch and he proceeded to tell me sorry ma'am, he has to eat. Why can't you get another to take over for him? I HAVE TO EAT TOO! I've been waiting here for 3 hours, numbers are called slowly. Not very considerate workers here. They talk to the people like they're nothing and when a question is asked, they look at us like we're stupid. That's all. UPDATE: They're on number x840. Guess what they called next?! x833! read more

This was so inefficient. I got there and 45 minutes later, they hadn't served another number. There were 20 people ahead of me and at this rate I would have been there 3-4 hours! I and 2 other people left. They had only 4 people working at the numerous windows and only 1 appeared to be helping people waiting. Most windows were closed!! They closed the Cutler office and this one is horrendous. I have heard the Rio Rancho Office is more efficient! read more

On Friday afternoon, August 23, 2019, at about 2:00 PM, I had occasion to visit our local District United States Social Security Office at 500 Lead Avenue SE, Albuquerque, New Mexico. There is parking available, but you may have to pay a couple of dollars for it, but much this is much cheaper than parking downtown at one of America's major cities. The security is stringent and you have to clear the familiar but necessary metal detector. There are different ways to approach this busy federal government agency: internet, voice telephone, in-person. I would never wait for two hours just to be told to make an appointment, bring certain documents with me, and come back in two months. Some of the Reviews that are critical should educate the top management about how to make needed improvements. My sense is that this Department is woefully under-staffed, at least in Albuquerque New Mexico. After a 45-minute wait, the young lady I spoke with ("Bebe") at Window #2 was courteous, skillful, and knowledgeable. She resolved my problem promptly and to my complete satisfaction. She earned a Five Star Review. read more

Awful. Tried to ask a question to make sure I had all documentation, they asked me to wait for my number to be called, 2 hours later, I get called just to be turned away to get more documentation and go back to wait another two hours. Parking, horrible. Have cash to park across the street for 5$. Worst place ever. Take a book or something to entertain yourself. read more

Parking is a joke. Drove around the block 2 times and found a spot across from the employee entrance for $2. Security was interesting. Why do they have 4 officers for social security? There is no money here so perhaps the reason for security is due to all the unhappy/dissatisfied customers? I took a number and waited for approx. 20 minutes. When my number was called I went to the assigned window and there was ballistic glass between me and the guy that was supposed to help me...what a joke. He could not hear me and I could not hear him. People were wandering around aimlessly looking for their window and it was mass chaos due to the poorly organized system. Leadership is non-existent at this facility. Customer service really needs to be addressed here. The staff needs to be properly trained on how to help the customer since they lack these essential skills that are required to properly perform their duties. There needs to be an assessment of these issues and if staff are burnt out they need to be retired, replaced or retrained. I needed to have my SS card replaced and the guy that waited on me used excuses to not help me. First he stated that his computer froze up AFTER I gave him all my info. So, I wrote my information down on paper and his next excuse was that my address did not exist. So, what this meant was that I could not get a replacement SS card and of course he was happy to send me on my way without helping me and basically wasting an hour of my time and delaying me from taking care of my business. So, I am going to another SS office with the hope that a different office/person will be helpful. BLUF...this facility has some serious issues and leadership needs to be installed or replaced. read more