Definitely make an appointment if you can. If not, you can walk in and they'll help you set one up--it's actually a pretty easy and fast process. The ladies there aren't very friendly, but they're not rude either--just straight to business. It's more of an in-and-out type of place. Overall, it was okay. Just glad I'm done! read more

This place is ridiculous....came here with appointment and guess what im still sitting here waiting ...so im able to write review....workers are lazy, dont care about people needs...they shouldnt work here...even the guard is a lazy person...just watching on the phone and dont care about people needs...trash place...you work hard for your money and these fools feel because they can do whatever they want ...they try to use their authority to scare people...dont ever come here ...i heard corona office are better at customer service..i hope they close this place down so people who work here loose their jobs read more

Came in to complete paperwork for my husband's disability. It was well organized, clean, all the workers were friendly and helpful, security managed the lines and made sure everyone was in the line they were supposed to be in. Check in was quick and efficient, Brenda has been in touch with my husband through this whole process and conducted our interview. She was very professional, thorough and knowledgeable while remaining friendly and very helpful. I highly recommend making an appointment for a quicker process and your convenience/sanity. read more

The absolute worst place I have EVER been. Packed in there like a can of sardines and staff is rude; not even a hello. When faced with an issue they provide no guidance on how to handle a situation. read more

The only contact I've had with SSA was the other day when I called their "local" office to find out where my Social Security check was (late in May '26), was greeted by a cordial person who gave me my answer right away. No rudeness, no hassle - just a prompt, friendly answer! read more

I just want to take a minute to recognize an exceptional employee at The Hemet Social Security office. Yelena went above and beyond for us today. We usually have nice people helping us but today she made us feel at ease and helped us with all our paperwork and concerns. Thank you for making our experience a good one. read more

This time! My 4th time visiting. I actually had great service! And I want to name drop the worker cuz he was great Thank you mr. Hidalgo. He helped us well. read more

If I could give negative reviews I could - The absolute worse service possible - spent the entire day there and still didn't get done what needed to get done. Horrible staff did not care. Makes the DMV actually look pleasant. read more

I want to give Mrs. Mason who works at the Hemet Social Security a good review. She was extremely polite, extremely patient and was willing to look at everything on my case to help get it straightened out. Having nice staff makes going to a grewling appt that much easier. read more

The supervisor at this location last name Richards is amazing She helped out her workers by stepping in and helping clients out so they wouldn't have to wait. Excellent customer service and I just wanted to let it be known how helpful she was read more

Mr Alvarez called my husband and I regarding our request for benefits. He was professional and kind as well as extremely helpful! What a wonderful civil servant. So positive especially in light of the horrible government shutdown. He should be commended for his dedication to serving the country! read more

Unfortunately, I was unable to apply for a Medicare number online (an otherwise very easy thing to do) and was instructed to call the main number for Social Security Administration. After a long wait, I was then told I needed to go into my local SS office which is in Hemet. I first called this office directly as I am at a distance, to double-check about the need to come in and to see if there was anything I needed to bring with me. I called and the gentleman at the Hemet office said to come in any time 9AM-4PM with just my ID. I made the 40 minute drive and was initially thrilled to discover that there weren't many people waiting inside. The officer at the door directed me to the check-in window where I waited about 15-20 minutes. So far so good! Right in front of me was an elderly woman wheeling a gigantic oxygen tank and having problems just getting to the window. As she explained her problem, it was obvious that this was not the first time she had come in to that office to deal with it. I felt so sorry for her being told she needed to come back again the next morning because the clerk who could help her wasn't in. My husband was able to get his number online in about 5 minutes, so my turn comes and I'm confident this will be easy. My first issue in general is that the clerk asked for my SSN. As there were many people nearby who could probably hear me, I say it softly. She couldn't hear me clearly through the glass and asked me to repeat. So much for privacy issues... Anyway, I explain why I am there and am told there is only one person in their office who can do this, she isn't in, AND "she doesn't work much"! I'm told I need to make an appointment 2 months out! What?! I tell the clerk that I actually called this very office before coming in and spoke to another clerk who is probably within the sound of my voice right here, and he told me to come in anytime! How could he not know that the ONE person who can help me (I told him exactly what I needed) is not in and only deals with people through appointments? She simply shrugged her shoulders and said they're really busy. Note: as you can see from my pictures, most of the service windows were empty. Hmmm, I think I now understand why the office is nearly empty! Once you finally get up to one of the few manned windows, you're told you need to make an appointment or come back when that one magical person is actually working. The only positive in this review is that there is lots of parking. But this office gets a big ZERO for communication, lack of privacy in having to speak your SSN, and customer service. read more

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I'm still waiting on my February check that I sent them an email to mail it to my address. Never received it yet for Sharon Fabian Floyd how am I supposed to pay my rent if I don't get my check read more

Today is my happiest day, Guruin , he did a great job for me, I decided to retire, I got social security office to make an appointment, because my English is not good, he was really patient, every word was very clear, he is really an amazing Excellent job, helped me a lot, it's great, thank you so much!! read more

I did not have an appointment. I waited approximately an hour maybe hour and a half and the lady at the window was one of the nicest women I've ever interacted with and she was very efficient. Click and I was out of there no time so I think the system is great, there were two guards one was very nice firm but cordial the other one acted like a drill, sergeant. I did not like that. read more

Impossible to simply get a 1099 form - when your form doesn't get to you through the mail you are simply out of luck to get it emailed or sent to you. read more

Didn't realize they only take reservations starting November 2024. The guards are very informative and helpful. They let us in with NO guarantees we would be seeing maybe in 1-1 1/2 hours! ...Since we got there before they opened, we got right in and out in 15 minutes! Very friendly and helpful staff! read more

I have to give 5 stars to the security officers Aragon & Dodge. I was there today Minday before offices opened. They did an excellent job directing everyone & organizing the lines according to the reason for being there. They kept their cool and were respectful at all times, even when people kept interrupting & talking while they were trying to give instructions. Thank you again for the work you do each and every morning. I know it is not easy but you do it every day. read more

The office is extremely prejudiced and exclusive toward dark completed ppl with disabilities, I had a stroke a few years ago and every since it's been hell trying to receive proper services based the implicit bias of the Latino ppl who happen to have positions that impact me based on my ethnicity. Everytime I have gone to their office their has been a discriminatory temperament that has worn me down as a result of it. I swear by every word this has been my experience. read more

After a month wait for a scheduled appointment, arrival (which is getting in a line on right side wall area); you get told to sit and wait. ProTip: the people given a Letter then Numbers (ex: A15) are called the quickest and usually at the windows directly behind the chairs your sitting in the waiting area. I suppose those are the easier items as those people were served and left before most. Wait time for us even with an appointment a month in advance was about 40 minutes. There are no distractions like a TV or anything like that so play with your phone, read a book..or do something to pass the time. Mass of people the whole time we were there; think DMV but less space; not quite standing room only but it did get close at times. When called into the longer process area's in the back; the staff was helpful and you could be back there up to 30-60 minutes depending on your situation read more

Social Security - Lobby expect a wait even with an appt a month in advance - Public Services & Government Near Me - Hemet, California

Terrible service, these people do not care or they simply dont know what they are doing. After going into the office with a scheduled appointment i was told that I would have to call the Payment Division in two weeks.....waited thee two weeks, tried calling today, and was on hold 3 hrs 10 minutes, finally we gave up. read more

Been on hold for 4 hours on one phone and 2 hours on another phone!!! Do these people even work?? Common people I know you wouldn't want someone messing around with your income! It's been over a year since I applied and I am still in step 3 out of 5! I have had no income for a year now, I am about to be homeless and in a wheelchair! read more

I was here on a Friday about 40 minutes from opening. There was plenty of parking. The security guard was nice and funny. He made sure everyone was in the correct line. I was in and out within 15 minutes of entering the building. I only needed my DOB corrected, so maybe that's why I was seen so quickly. I didn't have an appointment either. The employee who helped me was very nice. read more

Customer service be more polite to people don't talk at people. You would be a senior citizen one day. You should treat people the way you want to be treated. read more

Ms. Urias was extremely helpful: I had to go in to get a Medi Cal referral and waited three hours. The guy who helped me didn't give the referral form, even after i asked. So, on another day, 11/29, I went to DPSS like he said. They needed the form. I went back to Social Security & waited a couple hrs. Ms. Urias was quick and knew exactly what I needed. She's a helping hero. Thank you! read more

I recently visited the social security office and was impressed with the efficient service and clean environment. The Paragon security office staff, M. Morales and R. Aragon, were very informative and provided excellent hospitality. read more

Security officer was kind and hilarious. Obviously wait times are going to be long but everyone was polite and helpful and made the process easy to get through. I'd use this office again for sure. read more

I'm new to Social Security services, just retired. I've been 5 times to this location, Devonshire St. in Hemet, and I always get a great service from all personnel and guards. All questions and information I need are handled fast. Now my communication by mail is great and when I have any doubts, I go in personally with no problem. Officer Aragon gives good instructions and, if you pay attention, you know what to do. So far, great people and good service. All agents are well instructed in all services they provide. Even though I have to drive a little, I won't change that location. Thumbs up!!! Jose P. read more

My husband passed away at the end of July. SS cancelled his Soc. Sec. which put me in dire straights. I sat on hold for over an hour, only to be told that I needed to go to Hemet and show the original Marriage Certificate. I had to wait 4 hours before they called my number and it took 2 minutes for them to make a copy of my marriage certificate. It was unusally hot and it was so crowded that some people had to wait outside. It was 110F !!!!! read more

Excellent experience: Between making the appointment and wrapping up the whole paperwork: 2 weeks. Knowledgeable and courteous staff. Wait time at the office was actually 0, we even got in 5 minutes earlier than our appointment time. Keep it up! The only downside: the smell of urine at the entrance is a bit disgusting. read more

Went in on a Friday with no appointment around noon and was in and out in less than 20 minutes! Security guard was really welcoming and nice and so were the two ladies who helped me with my name change process. I filled out an application online before which I think made my process quicker! read more

I take the time to write this review because this office and the employees serving in them deserve to be rated positively. Within a very short time of two weeks we were able to a) obtain all the necessary requirements, b) schedule the appointment, c) visit the office and d) have our documents delivered. The people at the office treated us kindly and with respect. During the three phone conversations they clarified every doubt. The security officer was polite and courteous. The only downside is that the outside of the office smelled poorly, which probably due to people abusing this office. Am overall considering this Covid times where everything is delayed, specially government agencies, Hemet's SS office deserves a good rating for their performance. Keep up the good work!! read more

The lady who helped us is very good and very knowledgeable her name is Shaana I gave her 5 star..

Very happy with my experience! I applied online for a replacement social security card for a name change. The earliest appointment was over a month out. I took a chance to go in person without an appointment the next morning. I arrived 30 minutes before opening and there was already a line formed. Security was incredibly helpful, informative and organized. They were nice and funny which was a bonus! Shoutout to Raul Aragon :) Check In was quick and I waited for less than 10 minutes. Andrew assisted me and he was professional, kind and efficient. Thankful I came on a great day, I was out in 15 minutes! Appreciate the Hemet SS Administration! read more

Came in on Monday at 10:30 and was in and out within 20 minutes!!! I was nervous because of the reviews but everyone was friendly and the process was QUICK! THANK YOU SUSAN! read more

The security guard was so nice! He helped navigate what to do since I didn't have an appointment. He was very knowledgeable, helped me the whole time I was there. They are appointment only, which I think makes things sooo much calmer compared to visits I've had in the past to other offices. read more

This location made our process go by super fast, not to mention they have great customer service. Officer R. Aragon was super helpful & welcoming! read more

How is it that I go in for a name change, provide my dissolution of marriage document (as well as DL and Passport showing my current/maiden last name) and get told that my dissolution is NOT valid? I submitted the same document for my passport and DL!!!! Then, the representative stated she has seen all kinds of divorce decrees (mine is out of MS). So, even though I've received my dissolution with EVERY other government entity (VA, Passport, DL, and to secure my federal job), it is not valid enough for the SSA?!!! GTFOH!!! Apparently, her "manager" agrees. She even said the Passport office should have NEVER provided me a passport with my dissolution because they aren't as official, and they are always messing up. Ma'am, did you smoke all the crack by yourself?!!! A f***ing joke. I made an appointment just for my time to be wasted. read more

The lady who helped me with my situation was very helpful and kind, I'm sure the other coworkers and management are the same I feel because of this young kind lady she has good communications skills. read more

I stopped by today. I am not sure if they are open or not. The parking lot was empty and the doors were locked. I called the number listed and the lady was not very pleasant. No greeting whatsoever. Immediately asked for my social security #, name, and phone number without even inquiring about what I wanted. Then says someone will call me back. Seriously? I didn't even get to ask my question. I saw they had a drop of box but I don't trust that they will ever get my form. I went ahead and sent my ss-5 form with my marriage certificate to the riverside office via certified mail. I don't know why city, state, and federal employees are so difficult to deal with. 90% of the time it is such an unpleasant experience! Pay these people more so they'll be happy and have better customer service! read more