I made an appointment here a few weeks ago for a name change. I had just gotten married and I was honestly dreading going into SSA. However, the process was actually not that bad - I was in and out in about 20 mins. The office itself was very clean - one of the cleanest, well kept SSA offices I've been to. My least favorite about this trip was the waiting to be called part, but once called, it was all smooth sailing. And honestly, I think you're all with me on that one: nobody likes the waiting part. Anyways, a nice office to go to if you have any SSA needs. Just don't forget to book your appointment beforehand! read more

I had a wonderful experience in this place every one did their job, in a very profesional and fast time process, I show up without appt and I wait less then an hour and the office was full so I was blessed that they gave me the opportunity and help me giving me my EBT. the social worker was very polite and helpful. I think they changed my Social worker and I hope I continue with the same experience. I really recommend this place even I read very bad experiences I prayed and God helped me. Thank you for everyone that was part of the process to get my EBT and Medical. read more

Thank you Social Security Administration specifically the Santa Ana, California office in the office building on 1st Street. I am grateful for the very simplified process to make an appointment. I love the efficiency of the entire team here, including the two absolutely stellar, sharp. approachable and very helpful armed security guards on the 5th floor. A special thank you to the very nice guard downstairs who held the main door open for me. I really appreciate Miss W's assistance with helping me get a physical & duplicate social security card plus explaining and printing out my Social Security Delayed Retirement Credits( DRC) as I am 68, have not availed of my Full Security benefits at my FRA - full retirement age and loving getting that 8 percent increase every year. I am going to keep working till 2027! The team here was efficient, to the point and solid The office was simple. The garage below has ample parking spots. Closed on Saturday and Sunday. Please check in with the guard in the lobby downstairs; he/she will guide you to the elevator to the fifth floor. read more

I made an appointment here and was first in line before they opened. The guy behind me was telling me horror stories about this location and what he had been thru. I told him I hoped my time here wouldn't reflect what he was telling me so I went in as they opened and scanned the kiosk and got my number. I was called to a window after a short wait and was greeted by Jamie. This young lady was the epitome of professional and friendly and took care of the business I had in a very prompt manner. Along with having a fantastic personality, I feel she might be in the wrong profession. She has the looks of a model and could definitely pursue that career if she ever decided she didn't wanna work for the govt anymore. Courteous, professional, and easy on the eyes...this branch is lucky to have her! Thanks again for taking care of the business I had here Jamie! Hopefully I won't need to come back to this office for anything but will recommend it to anyone who needs their social security questions answered. read more

I called the office and talked to a lady there. She was extremely helpful, very pleasant and answered all my questions. I didn't think they would answer the phone so quickly but they did. I would definitely refer anyone there for Social Security questions. read more

This location is much better than the Mission Viejo one. Surprisingly, people actually DO work here. The security guard is polite, provides accurate information, and is genuinely helpful. read more

0 for customer service, never have I been treated this horrible. Told the window Lady on #9 I'm Hard of hearing that's why I'm Loud I'm not being rude just trying to get her to understand can't hear her well with them thick window. Never will I return they gave no empathy with oriole with disability Kiddos for the security king and helpful to escort Me out read more

Terrible service. They "lost" our appointment and made us sit for 50 minutes while she "looked" for it. Rather than servicing the public (their job description) the clerk told us to reschedule for a month from now. Clerk could have serviced us in 15 mins instead. The cherry on top was we had to pay for an hour of parking (3-20 mins increments) and the pay station had us stuck at behind the bar for 15mins! The fee was paid, but the machine couldn't register the ticket. The call-attendant tried servicing us on the intercom for 7 whole minutes, aggravating the line behind us-rather than manually lifting the bar to speed up the process. WORST OFFICE ever. Do better Santa Ana read more

We had to visit social security because the government website hotline didn't work and unfortunately, the site doesn't allow you to make an appointment online as easily. The security guard at the front entry was the most helpful person and gave us another number to the local branch and we didn't have to go in - they took care of it over the phone. Very thankful for the support at this location- thank you ! read more

Social Security - Photo to their office to make appointments or etc -this will get you to a live agent in branch quicker than the national hotline on SSA - Public Services & Government Near Me - Santa Ana, California

Nice building ! Horrible people working inside. Never had I experienced such demeaning behavior towards anyone . Lady at window #9 was rude , arrogant and absolutely vile. A complete waste of my time and parking $$$. Walked out of there shaken, upset and with a headache. Someone do something about this please . The public should not be treated like this. We are not asking for handouts it is our tax money that pay for these facilities and their paychecks . Who gave these people the right to treat us so poorly? read more

Worst. When i called to make an appointment they told me to walk in and bring the documents. That what i did . Then i paid for parking because they don't have free one. After what i was sat and told to wait my turn to be admitted . After waiting for half an hour and being called to the window i have not even been greeted by worker at window 8 right away she came up rude "you don't have appointment so we can't admit you and here is the piece if paper with our website where you should go an make appointment and come another day" . I took a day off for them to waste and play with my time (waiting , driving) , my money (for gas and parking), my income (for taking day off). Totally irresponsible and mean game they are playing . They should be sued for that read more

I have been trying to get Medicare A & B going for a couple of months. My past employer, UCOP, was helpful but didn't communicate well and were incompetent. I tried going the online route with the SSA. The process was painful and the communication was medieval. Local SSA offices didn't have access to applications that I made on the SSA.gov site. Then I spoke to two different people at the Social Security Administration in Santa Ana Ca over the phone. The communication was clear and the response was quick and efficient. It was great to talk to an individual that could see the issues, give correct answers, explain my status, and move the process along. I believe the staff deserves an ice cream party. read more

Worse than the DMV. No longer do they accept walk-ins/ or without an appointment. To make an appointment you have to call a 1-800 number. Be ready to wait 2 hours or more on the phone waiting to speak to a live agent. I still have not had any success in being able to make an appointment, I've been on the phone for 3hours already waiting... meanwhile this Social Security Office is EMPTY, no body is waiting, the workers are just chilling there. read more

In a modern commercial tower building with a dedicated elevator that goes only to the 5th floor to the SSA office. Parking is pricey, $2/20 min, up to max of $18, so expect to pay close to that for parking cos nothing ever goes fast at SSA. Even with an appointment, it took 30 mins past that to get me in. People working there are really nice though, so don't take out your frustrations with all the governmentsl red tape on them read more

Easy fast clean very helpful. Someone stole my social security card so they helped me I will defiantly be back. Thank you guys Happy Holidays read more

I came to change my name due to recently getting married. I was highly impressed with how efficient visiting this office was. I made an appointment online and completed the application online. When I checked in almost immediately the staff was available to help me. I was in and out of the office in less than 5 minutes. It was organized, efficient and everyone including security guard was professional. Overall pleasant experience! read more

Absolutely avoid coming in if you can! Try best to visit ssa.gov to conduct business online . Parking here is ridiculously expensive , 8$ an hour and workers seems very irate (possible due to being understaffed and underfunded). Definitely is sad that none of our congress members nor government care about Social Security. read more

I came in, during the week, for a name change. Although it was pretty crowded, I managed to get everything taken care of pretty quickly. The gentleman who helped me was professional and friendly and I don't really have any complaints. I'm shocked myself that I'm giving a government facility 5 stars but here we are read more

Don't know why this is rated so poorly. Everyone was very kind and I was in and out in less than 40 min. Parking was $6 for the hour but that's pretty standard for CA. read more

Walk-in service is available now. Santa Ana SSA office's phone number is 888-366-6146. A lady who answered my phone was unprofessional and just told me to go to the SSA office without telling me what I should bring. I felt like calling them to resolve an issue was a bit useless so I recommend going to the office. There is a parking fee which you will get a ticket when going in, and pay when you drive out. (Was about 6 dollars for a bit less than an hour). When you walk into the building, the elevator to the SSA is on the right side, there's a sign that tells you where it is. 5th floor. There will be security personnel briefly checking your personal items, and they will ask you to get a waiting ticket on the left side. You input your information into the machine, which will print out your ticket. There are monitors on the walls where you can check the waiting numbers but they will call your ticket number and their window numbers when it's your turn. Extremely busy. A lot of people are waiting to get called even in the early morning time, so I would just recommend to be patient. Waiting time can be about 30 minutes to an hour. (Morning time). If need to go to the restroom, I would check the waiting numbers on the monitor and use common sense whether I should wait or go. Should probably tell the security personnel that you are going to the restroom. The office seemed like they were super understaffed, and probably are backlogging on a lot of cases. I had a young Asian gentleman on window 8? 9? who was helping me out who was fairly neutral and wasn't rude at all. Even if they are rude which I've interacted with a lot when going to government agencies, just remember that they are just rude to everyone and not particularly to you, so don't stress out too much. Felt kind of bad for the employees who were working there since the SSA usually underpays them and they are constantly facing angry people for 8 hours a day. Not only this office but also all the other SSA offices should hire more employees. Summary: Employees in the physical office were fairly nice, but phone service employees were a little bit unprofessional. Recommend going directly to the physical SSA office rather than calling them. read more

I would like to give this post a 0 star, but Google review doesn't allow that. I came to the Santa Ana location to submit a form to appeal a decision. I believe the employee's name was Mr. Holiday (young, Caucasian gentleman) and gave me the wrong information. I waited an hour before my number was called up, I briefly explained the reason I was here and he informs me that I need to go to MediCal to deal with Medicare issues. He then told me he can submit the form I presented and that it would do nothing and then told me that he cannot disclose any more information because my grandmother was not present. I told him that was not the issue at another location and he proceeded to give me the form back and to go to that location. I WASTED an hour, PAID for parking PLUS not getting my issue resolved. I went to Public Social Services that handles MediCal and informs me that the form I'm submitting is a document that Social Security takes. I CANNOT BELIEVE THAT I WAS TURNED AWAY FROM THE OFFICE THAT IS SUPPOSED TO ACCEPT THE FORM. I do not think that he (Mr. Holiday) belongs in customer service if he has that kind of attitude. He may be having a rough day from another encounter, but that should not roll over to the next customer that he is supposed to help. I am extremely DISSASTIFIED with how these things are being handled by GOVERNMENT employees. read more

Deserves negative a billion stars. Dropped off an enevelope with an applicstion for a name change. About 10 days ago. We call them back to check status, and they say they never got anything. Looks like they lost it. They say they will put us on hold to double check if they can find it, and they hang up instead. 5 times!!!! I tell the lady to look at the camera, and she refuses. Shitty people like yourselves should mever get away with this. Give your jobs to people who actually need one!! Absolute trash. read more

I don't know why this place has such low ratings... I thought everyone I encountered during my visit was pleasant! I was in and out the door in 40 minutes. Keep in mind I believe your wait time will depend on your reason of visit. They have separate queues for different visits. Name changes and/or corrections seem to go quickly. Also keep in mind that I went in right before 9am (opening) on the Friday right before Christmas so maybe that's why wait wasn't so bad. Regardless, everyone seemed pretty nice, including the security at the door. Other details - Parking is $1 per 15 min.. I didn't catch the daily max. Entrance to parking and building is on the Cabrillo Park Dr side, not the 1st St side. read more

This office treats people unfairly. I am diabetic, I waited 2 hrs and I went to get some sugar so I won't get out of control with sugar. I told the security guard that I need to go and he said yes. When I came back, they told me to start from beginning, this is ridiculous! If I have to go to president Donald Trump about this, I will, that's being totally unfair. If I pass out due to my illness, I will sue social security. The security guard told me I could and I came right back and now I have to wait all over again. Just not right I changed from 1 Star to 3 star, I took another ticket and was called almost immediately. I could have deleted this review but want future customers to know if you leave, 1st you might lose your turn then you just lose your patience and act uncontrollably. Make sure you tell the guard your name + the ticket number. Don't leave unless there's an emergency. Being diabetic was not emergency? read more

Went in on a Tuesday afternoon for a replacement social security card.... Actually we got there about 3:50pm (thought they closed at 5). The guards were very nice, got my purse checked and went in to the check in kiosk to get a number (similar to the DMV process). Everyone was super nice and we were out of there by 4:30.. All in all it was a very pleasant experience. Thank you !!! read more

Crowded and busy, I have to give credit for government workers who deal with this day and out. If it were me I'd go insane with screaming kids and coughing adults. As much as anyone complains we should be grateful for the services we have as United States citizens. The people were quite friendly and very helpful. I learned that it's much easier to get a Social Security replacement card now than a hundred years ago when I first got mine. What I realize though now and what is saddens me is that in government buildings there's such a high security but I'm glad that there is because of recent events read more

I came in on a Tuesday afternoon around 1 pm. Office on the 5th floor. Guard inspected my bag and instructed me to check-in to get in the queue. I waited for half an hour and when finally called, the lady assisted me right away and process my change name request. Everything went smooth and fast. In and out of the office in 45 minutes. read more

Mr Morales was efficient and professional - we were in and out in 25 minutes. Very pleasantly surprised! read more

Walk in service in the Santa Ana office was professional and courteous. Wait time and being attended took approximately 1 1/2 hours I expected that due to first thing in the morning rush. While waiting I could hear various SS reps ask if clients needed translation accommodations, etc. I want to thank Mr. Holiday who assisted me with my challenges and was extremely patient. read more

The parking is ridiculously expensive and no system in place to validate parking. The workers? I'm truly at a loss as to if they are burnt out or feel they can be as rude as they want because they can without consequences. I would like to see this office get reviewed. Their treatment of people is vile. I felt they really do not have any skills to deal with general public. I found one of the supervisors to be quite out of line. I would like to see who ever is over this office to go in as a person who needs service nad see what is going on in there. I am ashamed my tax dollars pay people to treat others with such disgusting disrespect. read more

I went to up date my social security status. It only took me 20 min after I parked. (Parking was 2 dollars I don't think you have any other option unless you are willing to walk 15 min and park on the nearest neighborhood) Overall I had a good service and it was faster than I thought. I was there on a Friday around 2 pm, very few costumers. Bathrooms are pristine! read more

I was there with my wife and two kids on a Wednesday morning, after the security clearance check on my bag, a Asian lady, a staff member was helping us getting our ticket number printed, she is so helpful and polite. The place is not crowded and please remember that Wednesday is a half day until 9-12pm. When our number was called, Williams is our representative, he is a well mannered person and work efficiently, he spoke to us with respect and explains everything clearly. He is a very patient person who listens to our questions and responded to us with respect. We could see that he is a responsible person and doing his job well. We are not sure of other representatives but Williams is very helpful and hard working professional. When I ask if he is tired of his job, he replied " time run so fast and it keeps me busy, I love my job " Thanks Williams, you are the best ! read more

I spoke with Mrs. Kincaid yesterday of the social security administration. I was having some problems with Medicare, this women listened to my problem and when I said, can you help me her answer was yes sir I can. In twenty minutes my problem was solved. This was a wonderful experience. read more

The representatives can't be even worse. Really rude and impolite But you have to go though this. read more

Not what I expected. Actually pleasantly surprised. Got the best customer service and everyone was super helpful. Wow.

Made a reservation by phone, no one on site knew about anything. Everyone was too "busy" to help out; they just sent me away. Never an agent on the hotline. Horrible. read more

Recently came to this location with my husband to change my last name on my Social. We walked in without an appointment on a Tuesday afternoon. Our whole visit was about 40 minutes from the moment we checked in. The process was extremely simple! I was expecting the worst! I was expecting long wait time and for the paperwork to be a hassle. We were wrong... It was A BREEZE! Staff is friendly, they do this so many times a day that its routine. Quick service is always good! Now the waiting game to get my new one sent home! read more

Noone pick up the phone after 30 mins. Once someone did, he kept saying we extremely busy dont leave voice message only fax and mail. Seriously what time are we in? read more

SOCIAL SECURITY PARKING RATES! Every 15min $1.00 Every 1hr $4.00 Max $15.00 (4hrs or more) Lost tickets pay MAX! Make sure to be responsible for your tickets. Payment: Cash Check Credit/debt Hours: Monday-Tuesday 9am-4pm WEDNESDAYS 9AM-12PM Thursday-Friday 9am-4pm read more

I went in with my daughter for her yearly review and the young male worker was extremely nice and helpful. I believe his name was Mr. Bowen but I could be mistaken as we missed the appointment she had scheduled the day before due to medical reasons and received a call from Mr. Bowen to reschedule. We went in the following day and were seen within 30 minutes. The lady worker who at the window was also pleasant. In regards to the security guards they deal with a lot of people who are confused and combative. I have been in at least 4 times in 2018 and have been greeted by security and they have checked my purse which makes me feel safe. read more