I highly do not recommend anyone to use this place. I bought a water softener from them to replace…read moremy old water softener(not from them). Mike who delivered the water softener was by himself and used a motorized dolly. I was told these units can weigh up to 500 lbs. Later in the day I noticed some wood pieces on one of the steps. As I looked at all of the steps I noticed the damage he had done to my stairs. Each step had two sets of black tire marks on them, they had large splinters sticking out, wood pieces on the steps and damaged wood on the facial of the steps. Mike never mentioned this damage. I called their office and spoke with Roger (owner). He came out two days later and as he looked at my stairs it was almost a relief for him that they were not finished. They are pure pine with no stain. Did that lesson the scale of the damage for him? He said to me, 'What would you like me to do, I have a busy day today?' Wow, very professional! He offered to sand them which he did but as we both realized it didn't improve anything. I asked him if I can return the water softener and get a refund. He said he doesn't do that but will do it for me. He then began to school me how heavy the water softener is. He then measured and counted the steps for possibly replacing them. I did not hear from him for two weeks so I called him and asked him what he was going to do with my steps. He said his guy never did any damage to my steps and that someone damaged them with a hammer. WHAT!? He never saw what my steps looked like before the water softener was delivered and he is assuming the damage was there before his guy delivered the water softener. He said he can get his insurance involved but it would get 'ugly' for me. Was that a threat? I ended up hanging up on his. I couldn't hear any more of his lies. I had my neighbor's husband who is an engineer look at the steps and he said the damage is 'fresh.' He said the guy tried to sand over the damage so he could hide their mistakes. 1. He said he would take back the water softener but had no intention of doing so. 2. He never saw my steps before the damage and asserted the damage was there before and a hammer damaged them. 3. Why did he measure and count the steps to replace them when he denied his guy did any damage. This house is a builder's home. I am the only owner and have lived here by myself for 14+ years. Does he really think this damage was not from his reckless guy? I will never use them again. I highly don't recommend them. The owner is unprofessional, condescending, very rude and a bully. And they will NOT take responsibility for the damage. They know what they did but lie to cover up their damage.

From the owner: installation, filtration, delivery, locally-owned, storefront, maintenance, family-operated,…read morefamily-owned products softeners, conditioners, water filters, bottled waters, pool supplies, salt services delivery of salt and bottled water, filter changes for reverse osmosis, free in-home water analysis, maintenance on all equipment brands addie, artesian, autotrol, benson, fleck, hellenbrand, johnson, sears, servisoft, soft water city, water boss, whirlpool, microline, rainsoft, ecowater, culligan, ge

Prairie State Water Solutions is the complete package! They were professional, knowledgeable,…read morehonest, and incredibly responsive--everything you could ask for in a company. Matt came out to my house the very same day, took the time to answer all of my questions, and provided exceptional service. It's refreshing to work with a company that truly values honesty and customer satisfaction. I highly recommend Prairie State Water Solutions to anyone looking for reliable, high-quality service. Thank you, Matt and the entire team, for such a great experience!

We've been using Prairie State Water Solutions for many years. Nick and his team has always…read moreprovided excellent service. Thank you, Nick!

We chose Praire State based on a recommendation from our plumber. We needed to improve the overall…read morequality of our water. We opted to shock our well, replace medium in one of our filtering tanks, add a uv light, and also install an RO system for drinking water. The well was shocked first and 2 days later they had 4 workers here, including their best (Steve and Ben), to quickly complete the work. We are very satisfied and would highly recommend them.

This company is amazing!! From the owner to the employees!! They came to my rescue for the first…read moretime many years ago when another local company did me wrong. they came out right away to fix it before it got worse. And I've had them out here twice since then and they are just as nice and reasonably priced as the first time!! You don't find many good companies that care about you anymore. So we have to shout it from the rooftops when we find them!! Not just give the bad companies attention. highly Recommend these guys!!

Flotek provided exceptional service! They were quick to respond to a main drain line back up, took…read moretime to walk us through their process and provided the solutions to help eliminate future backups. Oscar was the lead tech, Gabriel was flexible to fit us into their schedule.

We have used their service twice now a copper piping and a gas line repair. Since their service and…read moreprice were excellent, we decided to call them again on an emergency. Our sink was backing up and Gabe asked all the right questions. And his advice was get the septic guy out there first because that might be a problem and sure enough we took his advice and it was a septic problem. He saved us a lot of money by listening to the problem, evaluating the situation and giving us the right advice. You don't get that kind of service anymore. We are so grateful for you guys. Keep up the good work only good things follow when you do the right thing. We will definitely spread the word about your service thanks again.

Johnson Water has been fantastic. Responds quickly, very professional, and experienced. We had…read morenew water softener, iron filtration and ROS installed a couple years ago and all working great! Installer explained everything and answered any questions we had. Over all great experience. Would definitely recommend Johnson!