Was in a pinch with out of town guests staying with us and toilet decided now was the time to start leaking all over bathroom floor. Called in a.m. they understood I needed prompt service and worked to get me in same day. New toilet installed. Their representative that did the work was courteous and thoroughly explained what needed to be done. read more

Great customer service and got the job done quickly! Very knowledgeable.Cane to appointment promptly.

Michael was very polite and knowledgeable - explained the plumbing problem and fixed it in a timely fashion. Would recommend this business!

This family run business really cares about their customers and the community. They aren't "just in it for the money". We've had them take care of several things at our home today. It was an evacuation pump (sewer related). Kevin, a newer employee, but with 26 years of experience was so kind and informative. He helped us make the decision between replacing a switch and replacing the pump, but we felt very comfortable along the way. He also went out of his way to inspect a few other things that I had concerns about. He was so clean and wiped down all the surfaces with Clorox wipes, including the door handle on his way out :-) But he was so kind, impersonal patient and knowledgeable. I would say this is consistent of all of the Herra employees that I have encountered so far. I definitely recommend them ! read more

Mike was on time, used shoe covers, was polite and knowledgeable, and installed our water heater with excellent craftsmanship. An excellent value for the money. read more

Very friendly, prompt and efficient service with great follow-through. Plus, they are a local business who we are happy to have in our neighborhood. read more

Jeff was a great plumber and did excellent work. Just very pricey. $400 to install bathroom faucet set. Guess I couldve said no and did it myself. But I'd create another project. read more

Competent but pricey. $880 to replace a $50-75 capacitor and a $50-75 power switch when I've already paid for an AC tune-up visit seems like the top end price. I'll be looking for a different company next year. read more

Everything was great and he went above and beyond normal service. The job was done quickly and professionally

Reliable, honest, knowledgeable and prompt service! We have never been dissatisfied with any of the technicians.

Install a Kindwater Evo-3000 whole-house filtration and water conditioning system. Not a common unit but it was no problem for Don who showed up promptly on time and worked to install the system so it is not only functional but a testament to a professional' skill and craftsmanship. Truly a work of art. Payment is handled directly through a software app and the entire process from requesting service to paying the bill was painless. The space it was installed is cleaner than when Don started. Call J&R Herra now if you need professional and well thought out plumbing or other services they offer. read more

Always had great prompt quality service. They let you know when in route. Very competitive rates.

Installed new water heater. Water was only off for 30 minutes. Efficient, clean and reasonably priced.

John and his helper were great. They did the work requested. They were courteous and were respectful of our home. They cleaned up after their work and the cost was fair. What more is there to say. Yes I recommend them. read more

From making the appointment to the work being completed (in less than 24 hours!) I was treated with polite kindness and professionalism. Jeff was well-versed in solving several "issues" and provide input into future projects and planning next steps. I feel very comfortable recommending J&R Herra to friends and family and will most definitely use them again when the need arises. read more

Our hot water heater was not working consistently. I called J&R and they sent a technician within a couple of hours and within 3.5 hours we had a new hot water heater installed. Excellent service and technician. read more

John replaced two toilets in my home and seemed to get the job done in record time. Beyond that, it was a pleasure to have him here doing the work. He's friendly and courteous even with my overly enthusiastic dogs. I would highly recommend J&R Herra for HVAC and plumbing. Everyone I have dealt with has been wonderful. read more

We had our hot water heater replaced. The estimate over the phone was $7-800. After looking at the situation the plumber said our cost to install would be $800. He was done in about 1 1/2 Hours and added an extra $100 for unforeseen work which caused him to spend an extra 15 minutes. So I guess this company bills at $400/ hr. Now of course I didn't monitor the work so i don't know what he did during the time but no one said there would be additional charges after inspecting the unit. These guys charge more than most lawyers and primary care doctor. read more

We just moved into our house and decided that the old existing water heater would need replacing soon. We called j&r and don was able to come out the same week. Because of the pictures I had sent , he had the right replacement on his truck and despite some issues with the space, don had the new water heater installed and functioning in just a few hours. I would recommend this organization to anyone needing plumbing or heating work. read more

Professional, prompt, efficient and friendly. We will definitely hire again. Thank you Donny, Deanna and Kelly!

My disposal went out and I had water pooling under kitchen sink. j&R Herra was able to have someone out same day. They were knowledgeable, efficient and very friendly. Locally owned and hires local qualified employees. Provide quote upfront and kept me informed along the way. Highly recommend! Can't speak enough about the technician who completed the work. read more

Huge rip off. Charged 600.00 to install a garbage disposal. A garbage disposal is 100.00 at Lowes. They charge 500.00 in labor

Marcus G arrived on time and was extremely efficient, professional and personable. He listened to what was needed to be done and provided an estimate of the cost. He shut off the gas, installed the shut off valve for the stove, hooked up the line to the stove, and turned the gas back on. He also checked the furnace, dryer and relit the water heater for us. Highly recommend Marcus and J & R Herra Home Services. read more

Had a sump pump system glitch Saturday night at 10:30pm knocking out BOTH sump pumps. With all the rain that weekend and more rain to come, a flooded basement was imminent. We called J&R Herra and their technician came to our house in less than 30 minutes. He had a temporary pump installed and running before midnight. They will follow up Monday to fix the original system when parts are available. This is just one example of my experiences with J&R Herra's services that makes them as the first people I call. read more

Kyle and Deanna, have handled my HVAC system very poorly, many many service calls to fix small problems, they have forgotten things, and caused a lot of trouble. They are great at marketing but very poor service and customer service is far far worse, and it really seems to be trickling down to their service tech guys. I would suggest looking elsewhere. read more

I had a frozen pipe on 12/23/22 the coldest day in years. John P. here about 2 hours after I called the company. He was very professional, gave me three options to fix the problem. I will definitely use J&R for any future needs and will insist they send John!!! read more

Our 12 year old water heater started making weird noises and leaking at about 10:30am on a Thursday. My husband turned off the water to the water heater to stop the gush. I called J&R Herra heating and they were at our house by noon. By 12:30pm they were installing a new water heater. They found a dead bird in the pipe going into the water heater... which was totally gross, but they handled it really well. All in all, they were very professional, knew exactly what they were doing, and were able to help us really quickly. The price was fair as well. Thanks, guys! read more

Thanks To J&R Herra for being so helpful they fixed my valve in my shower that was leaking badly in my house. I called and spoke to a lovely young lady named Nadine, who was very helpful. She sent a very good skilled plumber who came fast on the same day to replace my old valve and even put my shower back together! I really wish I knew his name because I was just shocked by the service and how fast J&R plumbing service Took to fix my BIG PROBLEM!But he was wonderful and very helpful and gave me a very good price deal for the work being done! Thank you guys so much. I truly recommend J&R Herra, their service is excellent and that's who I will be calling again for plumbing service! read more

J&R Herra Heating, Cooling, & Plumbing - a hole in the wall - Plumbing Near Me - Elburn, Illinois

Don't use this company unless you have all the time in the world to wait on your project being completed. We have had our product in our garage for 3 weeks now. This is Now the second time where Brian herra does not respond to emails or phone calls . Such poor communication and shame on us for giving him a second try after doing some work for us earlier in the year which took months . He had some great excuses last time can't wait to hear what it is this time. read more

Our family was almost taken for ten grand by these folks. I had heard stories about these folks over the years, nothing good, but they were in our town and we were desperate. Our heating exchange was at fault and upon examination, the service people said it was not serviceable and could not be repaired. Then they said that even if it was fixable, it would be almost as expensive as replacing the entire boiler, which they quoted as $10,000 plus $3,000 finance charge. When asked about cleaning the soot buildup, which was the culprit, again they said it would not be possible, we needed a new boiler. I called Amazing Heating and they came, they cleaned the unit in two hours and only charged $599. Beware of being scammed into get a new furnace or boiler when one is not needed, especially when a honest company can quickly make the need repair. Lastly, Amazing was going to replace the heating exchange for $1300, which is cheaper then the $10,000, these people tried to get from us. read more

Jay to rescue! My wife and I needed a quick tech dispatch as we buying a new house and inspector saw some abnormal signs of wear when looking at the HVAC system. He suggested a professional look into these signs and I called J&R Here. Jay re-scheduled some work and got a tech onsite fast. PS...The tech did find some major issues and it helped us with negotiating a new price for the house. Thanks Jay and your team! read more

I have been using J&R Herra in Elburn for the last 16 yrs for all HVAC needs as well as plumbing/sump pump help! They are the tops in their field, from initial phone call to project end. Their technicians are courteous and respectful - no matter how many questions are asked! I just had Vince out this morning to fix my furnace and to put in a new thermostat. He took the time to explain the small details so that I understood exactly how to use new, upgraded thermostat. He was very kind and understanding. Thank you, Vince! I would highly recommend J&R Herra - wish I could give them 10 stars! They have never let me down in a true emergency. They are the best! Call them! read more

When our a/c gave out at the end of last summer, I made a decision to shop local when I replaced it in the spring. I am really glad that I did. The estimator showed up on time and carefully explained my options. The work was scheduled and completed on time, with service that was professional as well as courteous. They even scheduled a follow up visit two weeks later to be sure that everything was running as it should. (This year we have needed heat and air in the same week, and it worked very well.) Did I mention that they cleaned up the work area before leaving? Highly recommend Herra. read more

When our hot water heater started acting up after 20 years of service, we contacted J&R Herra for a quote. When Vincent came out the next day, we were sufficiently impressed to further discuss with Jay Gregory, HVAC Service Manager, replacing our A/C and furnace at the same time proactively as they were also 20 years old. While the total quote was higher than we were anticipating, we decided to go ahead. Mitch, Vincent, Shawn and a couple other technicians got the job done in about a day and a half, and we are very happy with the upgrade and the associated manufacturers' warranties. Based upon the professionalism of all Harra personnel we dealt with, we also decided to do a five year service contract with them. While not the least expensive route, we think the old saying that you get what you pay for is often true and certainly in our experience thus far with J&R Herra. read more

We were faced with the daunting task of finding a replacement for our 50 year old failing boiler. We knew absolutely nothing about what models were best, and were a little frightened of the cost involved. We called up Brian at J & R Herra who visited the house and explained to us his recommendations of brand, as well as cost savings of installing a much more efficient unit. Brian was very courteous and more than happy to answer every question we had. We went ahead and had Brian's guys install our new Buderus as well as remove the old rusty boiler and equipment. They did an AMAZING job. I have never seen such perfectly installed copper pipe in my life! They were even kind enough to help us re-arrange our washer and dryer onto one wall. They were neat & tidy, and left no scraps behind. We are very pleased, not only with their obvious expertise, but their polite and friendly technicians who spent three days in our house making sure everything was exactly how we wanted it. I would highly recommend J & R Herra. These guys were great! read more

My 85 year old widow mother in law had to have work done at her home this year. The jobs ranged from fixing a broken boiler, replace a thermostat, and recently replace a water softner. Each and every time J & R provided her with prompt, fair, and expert work. They did what they said they would do, they were fair to her, and she felt confident. I compliment J & R for the way they operate. At no point did they over sell her on anything or put any pressure on her. I looked over all the quotes/bids as well as the completed work and I found they did things right the first time. I highly recommend J & R Herra for the outstanding work they provide and commitment to world class customer service. read more

Called J & R Herra because my sewer was backing up in my basement. The technician came, and tried to clear the plug and then put a camera down, but couldn't get it past one pipe in the system. Asked me if I knew where the clean out was and I had no clue. He charged me $350 and said call me next week if it's still backed up...which it was. I called to let them know and since I didn't know where the clean out was, they wanted to break up the concrete in my basement to find the issue and install a new clean out...but they were NOT guaranteeing anything, and that this would probably not fix the problem. Brian and the technician who came to my house quoted the job and Brian has never been to my house. So...no trouble shooting. The other company that I called came out trouble shot the problem, actually found the clean out in my wall (without too much effort-process of elimination) and cleaned out roots in my sewer system. Oh...and the cost was less than half of what was quoted to just tear out the concrete in my basement. Very disappointed in a company that's been in Elburn for years. Sad... :( read more