This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

Requested service for a family member and they were out within the hour. Work was completed within…read more1.5 hours of my initial call, and that being after 10pm. Very grateful for small businesses who come through for families. Thanks again!!

It's not easy to find an honest/fair anything nowadays but Charest checks all the boxes. Of course…read moreprice is always important but even more so is the honesty and knowledge of the techs doing the work. Chris replaced my furnace blower motor for a reasonable price; explained to me (and showed me) what was malfunctioning and performed the work in a timely manner. I definitely got the sense that he genuinely cared and it wasn't just about the money. For me that's pretty huge so yes, I highly recommend Charest.

We are renovating an office with three units above a dropped ceiling. Not uncommon placement but…read moreit's a tough job. We like to support local businesses. I search with yelp and supreme was an option. I called and didn't get an automated service. I got an actual human, good start. Talked to Dennis(very nice). I shared info/pictures of the job. His reply's were prompt. Few hours later I got an honest response that it's out of their capabilities at the time. Didn't sugar coat it, didn't throw an obscene number out to discourage me. I recommend giving them a call.

Dennis was very friendly and quickly scheduled a same-day furnace repair. The technician, Brandon,…read morewas super nice and diagnosed the problem after a number of tests. It's great to have heat again! Excellent service at a reasonable price. Highly recommend.

Great service from Jim -- and quick! He provided excellent service and provided a thorough…read moreexplanation of our HVAC system. No upselling, just simple and thorough work. Will put his number in my phone so I know who directly to call for any future service needs - highly recommend!

Called and we scheduled next day for service for my 40 year old furnace. Jim arrived early, was…read morevery knowledgeable, provided a new filter, and even new batteries for my thermostat! Cleaning up my furnace made world of difference. I'm so excited I have I reliable and local heating and cooling company to call on.

We went with these guys for a new furnace and hot water heater. Their estimate was 1300+ less…read morecompared to the highest bid. Dennis is very kind and straight forward. Clean, quick, professional.

The owner is horrible, DO NOT USE THIS COMPANY. I was told a price of $65 from a rep from their…read moreoffice and it took them an extra day to get out there than scheduled (I had to find out when they were coming out). I called the owner to follow up with the price, the owner yelled at me over the phone and was irate. I will do business with someone so unprofessional again. I would pay the extra $20 just so I would never have to speak with this rude man and his company again. I would recommend you do the same.

Bob is first and foremost honest. After meeting him and he quickly fixing my furnace problem I…read morewould let him into my house without me being there. He explained what was wrong, made some suggestions for me to buy a carbon monoxide sensor, and did not try to sell me something I did not need. He is professional, excellent at what he does, and a people person. He is also very flexible with fitting you in. I would have had to wait several days for an appointment from a larger highly advertised company. Not to say larger places are not good, but I feel he was very personable and again was not trying to sell me something I did not need. I told him I would recommend him. This is my first experience with him and he was excellent. I do not normally write reviews, either positive or negative, but I felt that his service and flexibility with fitting me in was A+. GG-Livonia

Bad install of ac and could not fix it , get a company that will install correctly so you don't…read morehave a lifetime of issues or can even fix it right. 2nd They installed the hot water heater, but they installed a gas pipe blocking the service area Ports.

Super happy with this company! They replaced my 20 year old…read morefurnace. With elite series Lenox, new filtration system and humidifier. Very happy with the installation and attention to details. They kept everything clean, covered all walkways with tarp. The duct work was also neater, Compared to my old one. They added a Ptrap for easy cleaning. The unit itself runs great, house feels more comfortable. Much Even temperature across the levels. The crew was very efficient. They did have a hiccup. But they came back and fixed the following day. They did not even take payment before I am happy. They were not the cheapest. But their quote was much better than most other companies in the area. I would definitely reuse this company and recommend to anyone.

My furnace fan died after 18 years. Initially, I tried another company. They came out and said it…read moreis either the motor or the board. I thought they should be able to diagnose better than a guess. I called Crain and they were out to the house the next day. They plugged in a tester and informed me that it was the motor control module that was bad. The cost to repair was $1200.00 and the system was 18 years old. I elected to have a complete system (furnace and AC) installed. Crain was there the next day and did a complete install in one day. There was some miscommunication about Lennox financing but that issue falls to Lennox rather than Crain. Workers were prompt and courteous. They covered my basement carpet with a tarp and even covered my wood flooring steps with a tarp trying to be overly cautious of my home. I thought the tarp on the steps was dangerous for them but that's what they did. I don't believe the cost of the system was out of line. Prompt service, good pricing, courteous workers, steps taken to protect my home, and the install went smoothly. Not sure what more you could ask for. There is always someone who will find fault with some minuscule detail but they did a good job for me. The most important question, Would I recommend this company to you. Answer, Yes. I was pleased with their service and would like to use them in the future.

Easy to do Business with....service scheduled quickly, repair tech was amazing and reasonable rate…read more I really like they service both Plumbing & HVAC! Please give them a chance!

Diego serviced a laundry pump which has stopped working. I am so grateful to Diego, as my pump is…read moreonly a 1 1/2 year and a half old. If you read up notches Shellback pumps they have some poor reviews. I got this because the last Shellback lasted since 1964. I highly recommend Superior Heating and cooling for all your plumbing and HVAC needs. Kevin and the team are true professionals!, Mary S