During a recent cold snap, our ancient furnace failed and we had a couple of pipes burst. Matt, the service guy, came out and in the middle of muck and mayhem, got on hands and knees to give me an honest assessment of what was needed. The owner, David, came out first thing the next day to go over my options. By that afternoon, his son and their crew had the old furnace out and the new one in and heating the house (the picture shows our temporary set up - they're coming back next week to finish the metal covering). I highly recommend this family business! read more

Main Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Shelby Charter Township, Michigan

Called this company to come out and check our system. We had no heat. Last communication with them, according to our records, was 2/4/2021. The technician who came out put in a "temporary" part and said he would order the correct part for our system. Have not heard from them since. "Temporary" part still installed on our heating system.. realized tonight it's been several weeks and no communication. While standing at the kitchen sink tonight- notice the heating was blowing cool. Will be calling them (after paying $300 for service call - told this would cover the replacement part we need, once ordered) tomorrow. Will not request service from this company in the future. We will update if we actually receive great, and I do mean GREAT cs after reaching out to them. read more

We have ongoing issues with the installation of the product which is causing vibration in the entire house and they refuse to respond to our requests for service. I do not recommend that anyone use this company. read more

Fortunately I had a phone call from Main suggesting a "fall/winter" check up and cleaning" of our furnace. Had a service tech come out and tell me that he would recommend a new furnace as ours was way past it's prime. So we had them install a new furnace. I would like to give credit to all of the service technicians-Todd,Joel,Jake,Dobbie,Connor and Dylan. All were polite,courteous and answered all of my questions. Lastly Rochelle who took the information and made the appointments for the men to do the work was kind and thorough. Highly recommend this company!!! read more

Just a quick update. Today is the day after Thanksgiving and I arrived home to a 55 degree house. The combustion fan had seized on my Lennox furnace. I emailed David at Main Heating at 1:00 p.m. By 4:20 p.m. he had a technician at my house (30 minutes drive from his shop) with the part and by 5:00 p.m. my furnace was working again. It's service like this that makes Main Heating my only choice for HVAC services. read more

Service has completely gone downhill over the last few years and I do NOT recommend Main anymore. A/C repairman unable to fix & had to call in help. The next day our a/c wasn't working again! My husband helped both days with ALL the labor! The second repair bill was bigger than the previous days we had paid , even though the issue had not been fixed. Try elsewhere, they are not reliable or honest anymore! They wouldn't give us a detailed invoice until we threatened not to pay until we received one. 100% unprofessional and unethical. read more

We came home to a house with no heat. I called Main Heating Cooling and they sent someone right away. They showed up 20 minutes later and only took the tech 45 minutes to fix the problem with my furnace. The tech was very nice and easy to work with. Highly recommend read more

I highly recommend Main Heating & Cooling. My first experience with Main H&C was short notice service call after a 90 degree weekend for my AC. They caught a problem that was caused by a different H&C service company during AC tune-up last spring. I had problem with furnace recently and Main H&C tech was out within few hours and replaced bad circuit board. Service/Repair cost was fair and I am very happy with Main Heating & Cooling. read more

I needed a last minute service call. The team had so eone out within an hour. Mr. Abecrombie was exceptionally helpful. He troubleshot the problem with my nest thermostat, provided thorough instructions and was extremely knowledgeable - he made sure my a/c was working properly too - knowing the weather would be in the 90s over the next few days. He was polite and friendly. Highly recommend this team and esp. Mr.Abercrombie. read more

Our A/C went out on an 85 degree day with 90s promised the next couple days. The large companies around us were two days out or didn't call us back. David called us back in minutes and was out shortly after. Within two hours and after a lot of necessary repair work (16 year old unit) that only took an hour to fix, he expertly got our air crankin again and the cost was very reasonable. I appreciate the fast and accurate service that saved me two hot uncomfortable nights!!! You can definately tell that David knew what he was doing. I cannot express how pleased I am in words. read more

This is truly a first rate business. Upon meeting David it became apparent to me that he has a vast knowledge of the heating and cooling industry, an eye for detail, and is just generally a great guy. Having worked in the real estate industry for a bit I have experienced my fair share of businesses attempting to screw me over. My experience with Main Heating & Cooling could not have been more different. From the very onset Pati made setting up an appointment very easy despite my terrifyingly variable schedule. Then David gave me a very straightforward quote on what I would call an unusual instillation request at an extremely reasonable price. The work was both high quality and completed in a timely fashion. It is a thing of beauty to see such competence across the board and a high degree of value added per dollar; this is a business to be proud of for sure. I can say they have earned my loyalty without reservation. read more

I don't waste time writing reviews normally, but these guys deserve honorable mention. We were in the market for a new furnace, AC and hot water tank. After obtaining five estimates from reputable Metro Detroit HVAC contractors, Dave and his team proved, by far, to be the most knowledgeable and qualified. I am a perfectionist and these guys nailed it! They are professionals in their trade, they offer you options to meet your HVAC goals. You can buy the best HVAC system in the world, but it has to be installed correctly taking into account duct work changes and the individual needs of your particular home. Dave has his team do that and I would highly recommend them for any job! Jeff read more

Main Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Shelby Charter Township, Michigan

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Pro: Came out the same day within a couple hours of calling. Cons: Expensive, poor communication and quality of work. I called these guys a couple days ago on one of the coldest days of the year because my tenant called from one of my rentals saying the furnace was producing a bad smell. They said they would be out the same day and ended up coming within a couple hours and the office called me to let me know they were on their way which was great. Things became questionable after that. I never received a call from the tech and they billed me $165 for the trip. I had to find out from my tenant what was going on and call their office to get an invoice. The only thing that was communicated to me was that they changed the air filter from the filters i had left for the tenant. An hour later my tenant called and said the problem was still going on. The original problem was never fixed. They ended up coming back out later that day. Again I had no communication expect for what my tenant told me which is they changed the capacitor. I figured since they didn't fix the problem the first time around they weren't going to bill me. A couple days later I received another charge on my credit card for $148 with no call to approve it, an invoice or an explanation on what they did. I was charged over $300 without any calls or authorizing the work. After I sent an email inquiring what was going on I finally received a call from the tech David the next day. It was not a great call. When I questioned the issues like why I never received calls to authorize over $300 in charges or why it takes 2 trips to fix a common problem I was met with excuses and very unapologetic. My experience was not great, my recommendation is to call someone else. read more

The coldest day of the year is not the day you want to encounter a problem with your furnace, but today was that day for me. I noticed yesterday my furnace was doing some extra cycling and working harder than normal and called the company listed on our furnace for service and the first day they had available was a week away. Over the course of the night and morning the furnace was unable to keep up with the demand of the outside bitter cold. I called Main Heating and Cooling and Courtney put me on the list for the next available call, within 2-3 hours David was knocking on my door and tending to our problem. Of course, it was something that could have been prevented with a little maintenance, but David took care of us and didn't break the bank with the service call. read more

I cannot say enough great things about David and his amazing staff!! Dependable, hard working, knowledgeable, trustworthy, honest, on time...the list goes on and on!! This company is SO awesome that even if their price quote would have been higher I would have gone with them. When I had a heat emergency at 1am Main was the only company who claimed "24hr Emergency Service" that was actually willing to come out. David, the owner, came out in the middle of night and was just great to work with. He gave me several options to fix our problem with 8 different price quotes. With customer service like that I was more than happy to choose them to replace our furnace and AC. I HIGHLY recommend Main for any HVAC need you might have. read more

We made an appointment Sunday night when our air went out, and they were here Monday morning by 10am. The repairman was very nice as well as very informative. I would use this company again in the future for sure. read more

I've had no hot water at my house for a week. Called Main on a recommendation and they were able to come out in three days. I was told that he'd be over between 12:00 and 2:00, but when I called them at 2:00 for an update they stated that they never give time slots (really?? I know what I was told). The tech showed up at 5:00, looked at my equipment, gave me all kinds of attitude. Said things were not up to code and that the water heater was installed too close to the furnace and clothes dryer. Really??? It's in the exact same place that it was when my house passed inspection the day I purchased the place 10 years ago and I doubt the code has changed. I was willing to pay any price whether it be parts or new equipment. He said he's be here the next day and said that I would have hot water regardless. I stay home from work again today only to get a phone call from the office to state that the technician will "not be able to help me for at least a few weeks out". I asked if they meant this was due to time or parts and I was told "I guess both". She could not give me a real answer. Simply put, don't bother wasting your time with these people! Very unprofessional! I'm not saying the technician is an alcoholic, but he sure has all the telltale signs of being one based on his behavior. They lie, lie, lie and the technician is a jerk!!! I hope they go out of business!!! read more

I wouldn't call anyone else in the area. They are professional, courteous and timely. I have never had a bad experience with them and their work is top notch. read more

Paid almost $14,000 to have new a/c put into attic (house has boilers) -4 years later we have birds in the attic from where they installed pipe into attic and did not seal - and buying a new pump as the 4 year old one has failed already - tech thinks it had water in it during the winter and froze - can't recall any service people under service contract going into attic and draining nor can recall anyone telling us to drain a/c pump in fall before winter - almost $400 bill for cleaning and repair of 4 year old system ( regularly serviced) is annoying - not to mention clearing birds out of attic. read more

I purchased a new Furnace and A/C unit from Goodman. Just after two years I find that the A/C unit had a leak. I called Main heating and cooling, their Shelby office to have them check it out. On the first visit the technician found the issue was a bad evaporator coil. He charged my system with freon, check the manufacturer and said that the unit was under warranty, that he was going to order the part from the manufacturer and he or another technician would return no later than 12 days maximum with the new part from the manufacturer. He stated that the coil is very easy to replace in the furnace. The manufacturer had an easy access panel for it and the unit just slides in and out of the transition for easy replacement . That it would take no more then 2 hours for installation of the new part and that the leak was so small that there would be minimum leakage from the time the unit was filled and the time they would come out for the second trip to install the evaporator coil. So I paid the $465 for the visit waited for their call. Well I had to call the company exactly one month later to get the status of my part. I spoke to the operator/dispatcher. She couldn't find the status of my call and had to call me back. An hour later I receive a call from her. She stated that they have the part in and that they will schedule a day for a technician to come out to install it. She gives me a quote of 328 dollars for the installation of the new coil, 4 hours installation time, warranty processing fee and freon.. I said to her that the initial technician said that it was an easy installation for a total of under $160 and as for the freon charge they were suppose to call me no later than 12 days after the initial visit, and that I had to contact them a month later. She apologized and said that they had technicians that had quit their company and a huge backlog of work. That was her reason why they hadn't contacted me. My response to her was 'This is my problem... how?" Somehow I think she expected me to understand why other customers stepped in line in front of me while I was waiting for my work to be completed by them. I had to point that out to her as well. She stated that the reason why it would take 4 hours to install the evaporator coil was that original technician said that the 'transition' from the furnace to the duct work was tricky and it would take longer to install contradicting what he said to me. I didn't understand why the technician would have said something different to me and than to her but I said that I needed this part installed, was pretty much held hostage to getting this job finished and would we would talk about this later. When the technician came out almost a week later he had the part and installed the part in less than two hours as the first technician stated. He was a nice guy, and was knowledgeable. When he gave me the bill it was for $328. I said that the original technician said that it would only take 2 hours at the most and this charge was a lot more then two hours. The second technician said to me that they had to use a part specifically from the manufacturer because the transition was part of the furnace and it had to be special ordered from the manufacturer. Well actually I wanted the part to come from the company that manufactured it anyway and not something that was just laying on their shelves, and the cost for the the part was free covered by the manufactures warranty. The first technician said that they had to order the part from the company after he checked the warranty of the unit so I don't know why the second told me this, like it was 'something special' that they do. After receiving the bill for the installation the technician said that he just does what the office tells him to do and if I wanted to take it up fee for installation with them I should call his office , which I did. I spoke to the operator again and she told me a different story, again, as well as the manager, her superior could not be reached at that time and that she was the only person I could deal with on the matter. She said that for ANY installation in which a part is installed they ALWAYS charge a minimum of 4 hours. After a lengthy debate with her she also stated that there was a warranty processing fee as well added to the bill. I asked her how much that costs and she said $75. For the price they charge per hour this fee didn't make sense because at $72 per hour for service it comes to $288 and for $75 for warranty processing fee the final bill would be $363 plus taxes. The technician Todd was a good guy and did his job well. I will see next spring however how good their work is and if the unit works fine. I was charged almost $800 for their service of a $1400 unit. Almost the price of the entire unit. I would be VERY SKEPTICAL in dealing with this company. It reminded me of dealing with a transmission company. Deal with them at your OWN RISK read more

My furnace had been acting up for about a week, then stopped working completely on New Year's eve. Expecting an impending failure, I had called another larger provider the day before, and scheduled their next open call on Jan 2. When the furnace quit entirely, I did some searching on Yelp and found Main H&C with many good reviews. I called them around 10 AM on Dec 31, and to my surprise a tech was at my house by 1:30 PM. I had done some diagnostics, and feared the furnace's main control board was the culprit. I was prepared for an expensive repair and a wait for parts. Matt very thoroughly diagnosed the system and found a pinched thermostat wire to be the problem. Running the new wire, though short in length, was fairly long on difficulty given the way the house was framed. About 3 hours after Matt arrived, my furnace was working, and I was handed a very reasonable bill given the amount of time he spent. Given the tendency of many HVAC shops to throw parts at the problem (an expensive proposition for the homeowner), I was pleased with Matt taking the time to fully diagnose the problem and implement the simplest solution. He could have sold me other things I didn't need; I never would have known the difference. Given the integrity of the company, I will use them again and highly recommend them. read more