I am shocked to read the prior reviews of this establishment as I have been frequenting them for more than 20 years (earlier in a different location), as well as did my mother and my brother. Not only is Umpara the most gracious and exacting of proprietors, she will actually tell you in advance when a repair does not pay to be done because of shoe condition, etc. They are not looking to make money on a repair if the shoes themselves will not last. I have three daughters and a husband who are all very hard on their shoes. After the winter season, I deliver the girls' tall leather boots and other winter shoes, and they come back looking like new -- polished, with expertly applied fresh soles and heels. I have even gone to The Sole Heeler for repairs on shoes where the strap has been stretched out so as to be loose on my feet, and Umpara is incredibly crafty and was able to suggest cutting the strap down and repairing the shoe that way. The shop is a family business, and both Umpara's husband and brother work alongside her. They have stayed late for me to make a pick-up when weather conditions had me delayed in traffic, and they work hard to meet the deadline of when the shoe repairs are needed. They are terrific at repairing handbags, tote bags and and backpacks, as well! Their pricing is fair and more than equitable considering the expertise of their work. They are expert, as well, in stretching out a shoe in specific spots if they are uncomfortably tight, and in lowering heels. They have a large clientele, and everyone I have recommended them to has thanked me and praised the high quality of their work. I cannot even imagine these people speaking rudely, as they are tremendously kind, compassionate, and hard-working people doing their utmost to deliver top quality work. We live in a close-knit community where everyone knows the "best" places to frequent, and this business could not have lasted as long as it has if they did not deliver superior work at fair prices! read more

Way overpriced for shoddy work. The prices are not posted anywhere in the shop. They charge as much as they can.

Absolutely disgusting customer service. Dropped off a pair of brand new never worn heels to have the heels lowered. When I went to pick then up it looked like a nail was dug into the inside part of the shoe where your heel sits as well as multiple scuffs and scratches. The man who helped me told me to call and speak to "Umpara". I called to tell her what happened and she started screaming at me on the phone. I then went to show her and she she claimed my shoes were like that when I dropped them off and that they are cheap shoes. Then her husband came out from the back and she began to talk rudely about me in spanish to him. When I answered her back in spanish she had nothing to say. After arguing with her I told her I most certainly was not going to pay full price for the shoe repair. She said that I complained to just get a discount which is not at all the case. I believe in helping out small business and would never rip off hard working people. Long story short she gave me a small discount and I will never ever return here again! She also mentioned that her jewish customers dont care if she messes up their shoes. This lady is the rudest and most ignorant women. Do not go here unless you want your shoes ruined! read more