Gustavo is worth the visit alone: he'll assist when trying on shoes with a shoehorn, is a…read moreconsummate and knowledgeable proprietor, and full of Oakland pride. Fantastic selection of Birkenstocks, Naots, and more. Visit and patronage this old-school gem before it is gone.

Dude, what a find! I was sitting at a cafe around the corner trying to figure out where I could buy…read moresome Birkenstocks in person. I did a yelp search and found this pace and thought there was no chance it was actually open on a Sunday afternoon. I walked over and there were a bunch of customers buying in shoes. It was bumping. I tried on multiple styles and they had them all in my size. I got some great brown suede Boston's. I'm going back next month to get them in black. The proprietor knew exactly when he'd have them in.

A legendary shoe store in the Bay Area. Their daily specials are the best, new or used shoes at a…read moregreat price when they post on Instagram.

Prices are decent on their used shoes, but their new shoes are on the pricier side. Most of their…read moredeals used to be on their Instagram page. Service isn't great.

Huge shoutout to the team at Shoe Palace! I called ahead to see if they had the shoes I was looking…read morefor, and they were kind enough to put them on hold for me. When I arrived, they had everything ready to go right away--no waiting around or hassle. The customer service was absolutely awesome from start to finish. Friendly, efficient, and super helpful. I'll definitely be coming back to this location!

The service was great! The selection are lots. The value looks fair priced. S/O yo NORMA for taking…read morecare of me. Above and beyond customer service. She was so helpful on correcting a minor problem with the purchase.. employee like her makes the time and effort to shop so much better. Again, thank you to Norma and all the employees there at Shoe Palace. Do keep up the great work.

Julianna provided exceptional service. Thank you so much for your assistance and professionalism. I…read moretruly appreciate the wonderful experience and would highly recommend coming here

When walking into a retail establishment and seven people are standing there doing nothing and at…read moreno time do they greet you or ask if you need help it is time to spend your money elsewhere. Do better Shoe Palace in Emeryville.

ALL MY HEALTHCARE FIELD WORKERS!!!! Check them out!!!…read more I have been dying at work due to me wearing the wrong shoes, and everyone has been telling me to try Hoka shoes. I didn't even know how to pronounce the shoes when I called lol. I was on Google and was trying to find where I can buy some from that was close by... I didn't really feel like going far or a lot of other shoppers in the store, crowed.. just too much social anxiety. So I found this very cute aesthetic pleasing " nurse shoe store " I call it online. I called and spoke to Victor on the phone, he's the OWNER!!! Super cool chill guy...great vibes - I loved his vibe in fact. He told me what they had in store and what most Nurses go for but he had exactly what I needed. I came on by, he brought out sooooo many different brands for me to try on and even different styles in the different brands. He took his time with me, he was not rushed. Didn't mind helping me actually find a great shoe that worked for me, he even let me try on each and every one of them, measured them for me to make sure they were a great fit... There was me and another customer in the store and also another store associate I believe name Andrew!!! Everyone was super chill, it was definitely vibes. We all talked about shoes and the shoes we were looking into and I felt so comfortable. I really want everyone to come check out this store!!!! It's so hard to find a shoe store that FOCUS on COMFORTABILITY rather than TRENDY!!! And idk about you, but I'm getting up there in age and being comfortable means more to me than anything!!!! I want everyone to check them out!!! Parking right in front of the store. Which is also a score!!!! Oh yes, best part!!!! GREAT PRICES!!!!!!!!!!!! I will never go buy another work shoe anywhere else!!! EVERYONE RUN NOW DON'T WALK!!! CHECK THEM OUT!!!

Knowledgeable, friendly, great selection, nice vibes. Did not feel like they were selling me…read moreanything, just there to be helpful. Standard high end running store prices. What's really cool is they have a physical therapist in house a couple times a week to analyze your gait. I'll definitely be shopping here for my next pair of active shoes.

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive

A lively selection of shoes, but the regular price of shoes are expensive. However, the clearance…read moreareas is mostly where to look if you want to get something new. On the other hand, the service was amazing,

I like this location, a little bit better than the one in Emeryville. Even though it's not quite as…read morebig, it's close in size and has a good selection, and I don't find myself waiting in line as long.

Amazing store, the best in town. They are very helpful when it comes to customer serviceread more

My favorite sneaker shop in Berkeley area. I drove from Sacramento there multiple times. I even…read moreflew from Florida(vacation) recently because I won their raffle and they promised to hold my pair for me. Very straightforward guys working there and they make the transaction pretty smooth and easy. Gallery is very organized and well priced. Definitely recommend.

Went in for the first time this week and had a great experience! The store has good selections and…read moreeverything is easy to find. The two workers were super helpful and friendly without being pushy. My partner and I ended up both getting a pair of shoes! I would definitely come back and recommend to others.

Service was great and it's always great here. there is a lot to choose from so selections are…read moregreat. Values are great reasonable prices. Come check them out next time you're shopping for shoes or shirts.

Everything about my Footlocker experience was horrible. That includes the store and their customer…read moreservice from their online shop. They advertised a shoe I wanted for one price at the store it was more. When I tried to call the store to ask if they had the shoe the automated response immediately says it can't connect me. After a few attempts I tried calling the customer support online to see if they could tell me if the store had what I was looking for. (Side note: in contacting them online they have an option to sign up and get 20% off shoes that cost more than $99. These were yet online and in the store would they honor that.) I was assured by the representative that my nearest location had the product I was looking for. Entering the store at a mall where there is no free parking I was told that their phone hasn't worked in months! (That's not good business.) The clerk then informed me the shoe which was on sale was more than the price online. (That's not good business.) Then I was informed the special discount for signing up for e-mail notifications didn't qualify me for the discount. (That's not good business.) Then I was told that they didn't have my size in stock. (That's also not good business.) So I'm not happy about having to drive out to a place where I had to pay for parking only to have this experience. This was the first time I've been inclined to buy from them. It will be my last. This didn't seem to be an anomaly. I had called another location and the phone call was not answered. And looking at reviews from another nearby location that has since closed I can see a trend towards a business in decline. I only give them one star because I'm unable to not give them anything. As they gave me nothing but a bad experience.

Visited the Foot Locker at Emeryville Bay Street with my sister to look for Puma Big Kids sizing…read moreand had a very poor experience. Most employees were gathered at the cashier chatting instead of helping customers. When my sister politely asked for a different shoe size to compare, the associate was visibly irritated and repeatedly said "they're all the same," clearly unwilling to check the back. Only one employee was actually working and organizing the store. The lack of professionalism and customer service was disappointing. We ended up leaving and buying our sneakers at Shoe Palace instead. Management really needs to improve staff training and customer engagement. I hope management takes this feedback seriously by reinforcing customer service expectations, providing better training, and ensuring staff are engaged with customers rather than disengaged at the register. Experiences like this are a quick way to lose loyal customers and negatively impact the store's reputation.