NEWD Gym deserves 5 stars due to their excellent customer service…read more I am a military member visiting home and I needed a gym to go to during my stay. I expected that I would have to do a $20 week pass at the local gym or something similar. As I was looking on Apple Maps I saw NEWD gym near by. I had the pleasure of getting in contact with one of the owners, Cece. I explained my situation and without skipping a beat she kindly assisted me in a 3 day pass!!! She also offered to extend my pass for more than 3 days without paying!! What spoke to me most was, she trusted me immediately when explaining my situation. Handling the experience with 10/10 customer service. I highly recommend this gym. It's clean and has a lot of benefits: 24 hour access, energy drinks available, persona trainers, friendly environment, clean water. Thank you Cece!!!!! 5/5 stars

No customer service whatsoever! I get an automated machine in the phone or a template response to…read moreemails and messages. I even drove to the location to be disappointed by not finding anyone there to assist. And the fact that I have to pay $25 just to check out the place before getting a membership is ridiculous.

If you really want a legitimate specialized workout routine CTZN is the best. The Instructors are…read moreamazing. They customize your program to get the best results. I am in my mid 70's and the Osteo-fit program is phenomenal. Anyone who is looking for a true workout program will meet your expectations and results, please give it a go.

Automatic front door has not worked for months. 2 treadmills haven been out of order for weeks…read more Cleanliness is still lacking.

Best gym in SoCal. Ownership takes pride with a clean gym, amenities and providing the best gym…read moreequipment around. I highly recommend this place if you're serious. Tons of motivation in that place

​This review serves as a formal public record of a physical battery committed by their General…read moreManager (TG) of Metroflex Murrieta, resulting in catastrophic, life-altering damages. During an interaction on the gym floor, the GM initiated unprovoked physical contact. Utilizing her full body weight, the GM executed a two-handed shove, propelling me several feet into a piece of industrial gym machinery. The impact was concentrated on my left posterior shoulder. The entirety of the unprovoked battery was captured via high-definition, third-party video recorded by another member (JP) in the immediate vicinity while they were filming themselves benching. The footage confirms the GM's intentional use of force. Following extensive medical intervention, a (QME) has officially issued a Permanent Disability Rating regarding my left shoulder. Clinical diagnostics confirm a total and permanent loss of function in the left shoulder. I am currently on permanent disability as a direct and proximate result of the GM's (TG) actions. This establishment is now the subject of litigation for personal injury, battery, and gross negligence. Management's failure to maintain a safe environment has resulted in a permanent physical impairment. Prospective members and stakeholders should be advised of the severe lack of professional restraint and the significant legal liabilities associated with this facility's leadership. The financial and physical risks of patronizing this business are extreme.

I started going here about 3 months ago! I was looking for a trainer in Temecula that could do it…read moreall powerlifting, bodybuilding, strength, conditioning, and meal planning nutrition. And that's when I found DEREK JOHNSON! Derek has been awesome! He's always there on time with me, every day we schedule and always pushing me! He's available any time for questions about lifting, meal prep etc. I feel like in the last 3 months he has taught me a tremendous amount about lifting, health and just feeling generally better about myself! I couldn't do it without him! I have already grown leaps and bounds in regards to my physical health and just being stronger and feeling better about how i look and feel. If your looking for a great coach that checks all the boxes and always shows up ready to motivate and train you it's DEREK JOHNSON!

This gym looks great! Great atmosphere and friendly staff. I came here to see Veronica who is their…read moremassage therapist. I was recommended by a friend and I am soo glad I booked an appointment with her. I have a background in cheerleading and dance so my body has had a lot of trauma from injuries in the past. Lately I've been having a lot of hip and leg pain so I knew it was time to get worked on. I was scared to try cupping but Veronica was great at explaining everything and made me feel comfortable. She worked in all the areas I needed help on and yes it was painful but a painful good if that makes sense haha. After three days I noticed a difference in my body. I was able to fall asleep without my hip feeling numb and didn't wake up feeling uncomfortable for once. I'm going to try and go more consistently so my body doesn't go back to its old ways.

The vibe from the crew recently has been very positive. This location probably has new leadership…read moreor management. The staff now walk around making their presence known, putting equipments/weights back in their proper places and the cleaning staff does a great job. Employees and management seem very engaged and approachable toward members!

I made multiple attempts in person and each time the employees on shift couldn't tell me what the…read morecancellation policy actually was. They either gave me conflicting information or told me to come back when someone else was working. When I finally got in front of a manager, instead of walking me through the process, he was rude and told me to "read the contract in full." No help, no empathy, no actual answer -- just attitude. If you're considering a membership here, know that signing up is easy but getting out is a deliberate runaround. Staff training on their own policies is clearly nonexistent, and management doesn't care. Plenty of other gyms in the area that treat their members like people.

Outstanding Kids Club at EOS Fitness- Murrieta!…read more The Kids Club at EOS fitness here in Murrieta is absolutely the best! As a Grandparents, it gives us a real peace of mind knowing my granddaughter is in safe, clean and fun environment while me and my wife workout. The staff- REI, MARIE, SHEYLA and NICOLE- truly go above and beyond. They are incredibly welcoming, patient, and attentive with the kids. You can tell they genuinely care. They engage the children with activities, keep them entertained, and make sure everyone feels comfortable and included. What really stands out is their professionalism and positive energy. When we walk in, they greet us with a smile. They manage the kids so well, even during busy hours, and maintain a safe and organized environment. Our granddaughter actually looks forward to going, which makes our workouts stress-free and enjoyable. If you're a grandparents and parents looking for a gym with reliable and caring Kids Club, EOS Fitness in Murrieta is the place to be. Huge thank you to REI, MARIE, SHEYLA, and NICOLE for doing such an excellent job. HIGHLY RECOMMENDED!

I never thought I would ever write negative reviews about the Murrieta gym but here's my 2nd one in…read more90 days. I inquired about transferring my personal training from Redlands to be closer to where I live. I ***INQUIRED*** and asked for process and what to expect and asked in detail how Murrieta gym could provide superior service over other EOS locations like Redlands and Winchester. The manager I talked to took it upon himself to go ahead and cancel my service contract with Redlands to free me to come to Murrieta ASAP. I didn't ask for that wrong move resulting in my 2nd ever negative gym review. Listen to your clients and observe their requests. Maybe I'll stop here to train but never for personal training. Never again. I greatly dislike this new proactively aggressive and predatory sales tactic. I also experienced this at Redlands which I will get to next. 4/12/26 851am Replied per owner request. Emailed summary of concerns

There are many awesome agents that at planet fitness. But there was in particularly by the name of…read moreAmira. I was having issues signing up for a program find a fitness offer.. She was able to walk me through the process. Assisted me in getting the proper information I needed with a smile. She was very knowledgeable and professional... I had an amazing customer experience with Amira, thank you experience. Sincerely, Carrie W.

Easy, relaxing, place to workout, unwind and handle your needs. We got the black card membership…read moreand the perks are worth it. Do yourself a favor and sign up and experience a nice, clean, place to better yourself. Just a better way of doing it. Membership is worth it, trust me

My name is Mohammed, and I recently became a new member at the LA Fitness in Murrieta thanks to…read moreJosh. I want to share how impressed I am with his professionalism and the way he represents this gym. Josh is incredibly intelligent, trustworthy, and genuinely dedicated to creating a positive environment for everyone who walks through the doors. The way he communicates with guests shows real professionalism--he builds friendly, respectful relationships that make people feel welcome and valued. His approach made the membership process easy, and it gave me full confidence that I chose the right gym. Management is lucky to have someone like Josh leading the way. He sets a high standard and reflects exactly what a great fitness center should be. Highly recommended!

Absolutely disappointed with the customer service at LA Fitness today in Murrieta, CA . I just…read moresigned up and needed help confirming my email and setting up my account & something that should have been simple. I spoke to FOUR different front desk employees and none of them seemed to know what they were doing. The fourth person said they would find someone to help me, then left me standing there waiting until I finally had to say something again. What's frustrating is once someone actually decided to help, the issue was resolved quickly and easily. The lack of communication, urgency, and customer service was honestly unacceptable. Staff seriously needs better training because customers deserve a smoother experience than this.

I've been coming to Powerhouse Gym in Murrieta for a while now and it's honestly my go to spot. The…read moreentire gym is always very clean and well maintained, and you can tell the staff really takes pride in what they do. I constantly see employees cleaning equipment, staying on top of everything, and bringing a great attitude every day. Shoutout to Peter at the front desk. He's always professional, welcoming, and has a smile on his face every time I walk in. That kind of energy really sets the tone for a good workout. Overall, great environment, great staff, and excellent guest service. This will always be my forever gym.

This is the best gyms I've ever been to they have the newest and best equipment and the facilities…read moreare extremely clean. Daniel is always making sure that the men's locker room and showers are always kept up. It's nice to get a good hard workout and then be able to leave the facility looking and smelling great.

Gym changed their hours to where they dont close at 8pm on thursday and fridays. Good step in the…read moreright direction. If only the Gym closed at 10-11Pm on weekends it would be just perfect

Back in December last year, I joined this UFC Gym in Murrieta because of the recovery room…read moreamenities such as cryotherapy, PEMF machine, infrared sauna & etc. I signed up for the Champion membership at $140-$150/month, which included a guest pass. In February, new management came in and changed the policies with zero notice to existing members. Since the guest pass and full recovery access were the main reasons I joined, they offered me the Recovery Room membership at $69/month. I continued using the dry sauna and cryotherapy consistently, 2-3 times a week. Then this month in May, staff told me I'm not allowed to use the dry sauna anymore with a Recovery membership (only infrared). That was understandable but when I asked to use the bathroom, I was told no because I don't have a "gym" membership. The staff member then suggested me to upgrade to a full gym membership and condescendingly pointed out that "Recovery members usually pay $1,000 a year, and you're paying less," implying I should feel lucky for the limited access. I've been a consistent, paying member the whole time, yet I was treated like a second-class customer because I didn't fit their ideal customer profile? The communication is poor, good staff have mostly been replaced, and there's clear inconsistency. If you signed up with any kind of deal before, it feels like you're now treated like an outsider who no longer fits their system. The recovery amenities are good when you can actually use them, but the sudden rule changes, basic access denials, and condescending attitude make it very frustrating. If you're considering a Recovery membership here, be aware of these issues.