Norma G. - Dropped - In care. Stephanie is the best groomer ever! She gives my phooch lots of love…read moreand personal care!

My boy, Niki, is difficult. He won't let anyone touch his hair, nails, ears, nothing. In…read moredesperation I took him to Stephanie. He came back groomed as I asked her and my boy wasn't shaking, growling or angry. I have never looked back! And a few months ago, I had an emergency and had to find a sitter for him and his 2 sister's. I left them with Stephanie. I got pictures every day and when I picked them up, all were healthy and well taken care of. I never leave my babies, but if I have to, it will only be with Stephanie. She ROCKS!

Patrick and his assistant came to my home and did the best job with my very scared and hard to calm…read moredog of 11 lbs of fear. She needed a cut so bad and he did a great job despite the challenge. I will forever be grateful . I was unable to handle her anymore due to a severe car accident . She had never been with a stranger. I would continue using him but unfortunately he can no longer come to the beaches . It broke both our hearts . I highly recommend him he is skilled and highly capable especially with anxious animals . Five S

Excellent communication. Honored the schedule, and left the workspace immaculate. The groomer has…read moreexperience training dogs and he offered a few suggestions for helping this one feel safe again. The groomer was very patient and gentle. Highly recommended, especially for withdrawn and neglected dogs that need patient and gentle care.

Christina is a true professional and the love she has for dogs shines through. She's very…read moreaccommodating, thorough, conscientious and her environment is clean. She made both our pups feel right at home during our "meet & greet". Prices are reasonable for the care and attention given.

I have a large shelter dog that got out of his harness and attacked another dog in my neighborhood…read morewhile my dad was walking him. Thankfully no one was hurt but I needed to change where I walk my dog from now on. Somewhere other dogs are not around. Also getting knee replaced in 2 weeks. I found Christina's info on Next Door and called her right away when I saw her name and local VA phone number (where I am from ) After chatting with her, I KNEW that she was the real deal. She came to the house, met my us all....dog and family and we all immediately loved her! I have booked her for many walks and know I will be boarding my dog with her when I am traveling in the spring! I was a complete wreck after everything that happened with my dog but I am at peace now knowing that my dog will be in the very best care with Christina!!

Marcia and Steve are the only people we trust to care for our sweet dog and they treat her as if…read moreshe was their own. They walk her on days we work late and they come to watch her in our home when we go away so that she does not have to be boarded. I can not say enough to recommend them and their services!

This is an amazing couple that goes above and beyond to take care of your fur babies!! Karen has…read morewalked our pups multiple times and even stayed at our place to watch the pups for an overnight. Highly recommend, reasonably priced and she communicates well. Sends awesome pics of the pups as well for updates :) thanks guys!!

We just had our dog Jake groomed here today. What a great job. Very clean place and very good…read more Brenda did a wonderful job. I'll be back for sure.price was very reasonable

I brought my cat in recently for a wellness visit and to figure out why he wasn't going poop as…read morefrequently. I had a family member bring him to the vet on a Friday and I called in to ask Dr Ross questions. I was informed we would have to bring him back for a urinalysis where they would give him Gabapentin and put a needle into his bladder to extract the urine. I also was required to get a fecal sample. That Monday, the tech said his bloodwork was clean. I advised I would call Tuesday and set up the urinalysis. I called 5 times and left a voice mail each time. I will give them benefit of the doubt that their phones were not working since everything they said to me after seems to be false. I called on Wednesday and was told to bring his litter box for the urinalysis and a water bowl. I quickly corrected her and she said she misunderstood what a urinalysis was. It's basic vet terminology. Thursday rolls around and I go to drop him off. I walk in and let the receptionist (Natalie I think?) know I'm dropping off my cat off for his urinalysis and I had a fecal sample but was unsure of what time Tuesday/Wednesday (I got home late Tuesday so I didn't have a chance to collect anything) he dropped it in the litter box. She looked at me like I offended her and told me what I have isn't good enough and I need to do it again and I need to wait for a tech. I politely ask how long since I had to rush to work and she snapped at me saying she had no idea. 20 minutes later Jamie? Walked In and I advised that since they have my cat they could try and get the fecal sample since the receptionist said it wasn't good enough. She said they would try and I said if you need to keep him longer to do that it's okay. 4-5 hours go by and I hadn't heard any update. The person I spoke with made it seem like he had been ready for a while so I let my family member know that he could go pick up my cat. They require us to give him Gabapentin before his next appointment since he was agitated during the urinalysis. They didn't even give him Gabapentin for the procedure! I asked them about it when they called with the results they weren't sure at first why but come to find out he was "already stressed"and they "didn't want to try and give him something to calm him". I asked realistically if a vet can't administer a medication how do you expect the owners to and they gave half a$$ excuses. I go to pick up the prescription for urinary and when I asked why it said stressed on the prescription they tried to explain that he has crystals because he is stressed. Dr Ross came out and told me she wrote the right prescription and that she knows what she is doing. She may think she knows what she's doing but she does not know anything about compassion and customer care. On my way out I saw a sticker they had that said "Toxic vibes will be force fed" I guess they really took that to heart. Also, my family member asked Dr Ross a question regarding our dog's allergy shot and she flat out ignored him!! They were the only two humans in the room. The next Monday, they texted me his fecal came back good. I called around 2pm and left a voice mail. They continued to text me and I asked for someone to please call me. No one called. I go in as they are finishing a meeting (after 5pm) to get his results and asked if their phones are broke again. They said they were in a meeting and I asked if that meeting started at 2 when I called. They didn't seem concerned with the fact they had a customer,who has received poor service for days, saying they have issues with communication and showed where I called at 2pm. They brushed me off again! At that point, it clicked and I told them that they don't fucking care. That Tuesday, I received my file and a termination of service. I found several things that were inaccurate or not even addressed with me. I promptly took him to another vet who said that he DIDN'T HAVE CRYSTALS! They especially said he didn't need to be on any prescription diet. This vet office has gone downhill since the previous vet retired and they only care about money!

I wanted to give a shout out to Hidden Hills Veterinary Hospital. I have an older, blind cocker…read morespaniel who needs specialized medical attention. The care and love that the Vets and staff provided to me and my little guy is extraordinary. I will continue to travel to see them because they are the best! My dog always looks forward to going!

We've been using Park Ur Paws for a while now! We love Park…read moreUr Paws and are two Morkies LOVE going there! Funny thing; we tell them "let's go see Mrs. Kim and get a bath and groomed". They both start barking and running around until we leave. They get groomed about once every 2 or 3 months. * Service is always friendly. * My wife explains how she wants them cut and Mrs. Kim always gets it right. She is so nice and easy to talk to. * The place is always clean and smells very fresh. Thank you Park Ur Paws for all you do for us as well as our community in Jacksonville! Keep up the great service! We definitely recommend Park Ur Paws!!!

Terrrible. The owner was very rude and impatient when my nervous dog had an accident in the…read morefacility. Owner said she was busy and having a bad day and now has to clean up my dogs accident. Made me feel very unwelcome to even be there. I will be taking my 3 dogs else for their grooming