Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Solid crew! In business many years now. Check out the JAX Pellets in a BOX! Man, are they GREAT!read more

They helped me design and fully outfit. My first outdoor kitchen. Grill, two burner cooktop,…read morerefrigerator, cabinets, and trash/recycling bins. They were great to work with and have been very helpful on a couple minor follow up issues. I would work with them again in a heartbeat!

Great selection and great value. We bought a teal table set and complete patio set. Great quality…read morestuff that is holding up well. Customer service and delivery service was great too.

I bought pool furniture from them with a 10 year warranty....Two years later the fabric came…read moreloose.... They tell me the frame has a 10 year warranty but the fabric only has a one years warranty. They had fixed the same issue the year before on one of the chairs. a year later the other chair had the same issue...That's when they said it was out of warranty and tried to hood wink me by saying it was out of warranty....First of all I should have never bought from them because they pulled the same crap on me 5 years before. I had bought pool chairs with a life time warranty from them 10 years beforehand a claim but they could not find any record of me buying them because they said they purged their files...... I believe the outlet of their was located right off of Interstate 35 E is gone....I believe they may have possibly merge with the Grapevine store...Bottom line....Make them put in writing the warranty... Oh also beware of all their bogus "SALE" items.....They say this is normally $600.00 but on sale for $175.00...... When it falls apart one day after having it for a year they tell you its out of warranty for the fabric.....Screw'em!

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

I had an issue with a pellet grill purchased here that was out of the ordinary but Just Grillin…read moremade sure we got a replacement at no cost to us and they delivered it. Jeff couldn't have been better at customer service! We go back all the time for pellets and are starting to look at outdoor kitchens that we might have them do for us.

They broke my contract when they made mistakes in the agreed design and actually said "Oh Well "…read moreand did absolutely nothing to help with a work around. I would never recommend the Just Grillin clowns to anyone. You have been warned.

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

I was looking for a hard to find drive belt for a 20 year-old lawnmower. I had a part number. I…read morecalled and spoke with Eddie. Eddie checked his stock, which originally showed they had the belt in stock, but then came back to the phone and said that they did not have the belt, but to come up with my old one and we would find a match. Well... Apparently, Eddie continued to look while I was on my way. When he saw me walk through the door with the worn-out old belt, he met me within about 15 feet of the front door with the OEM belt I was looking for. He had never seen me before, but was looking out for me. This is the best customer service I've received from any retailer in quite some time. Eddie was literally waiting expectantly for me to come through that front door, and genuinely very happy to help me. Thank you, Eddie!

I can't state emphatically enough what a superb experience it has been working with Dustin to…read moreoutfit my outdoor kitchen. It's as far different from the typical "big box" buying experience as you can imagine. The experience began by making an appointment in the studio where Dustin walked through my plans with me and helped connect me with the best equipment for my needs. But that was just the start... Dustin took the time to help me with questions/counsel on the island construction. He didn't have to do that... He could've just sold me the components and directed me elsewhere. But Dustin really engaged on my design to help me with overall project, not just the grill parts. For example: I wanted to build a cedar arbor around the island and Dustin reviewed my backyard plans and gave advice on what I should do. Cannot recommend Texas Outdoor Patio Center and Dustin highly enough.

From the owner: Best quality and budget friendly 304 Stainless Steel Grills. Complete your Outdoor Kitchen Grilling…read moreEquipment with the professionals who know. #1 Outdoor Kitchen Grill Replacement products and Service Available. Lion Premium Grills #1 Seller in the Metroplex. - Blaze Grills - Lion Premium Grills #1 Seller - Coyote Grills - Fire Magic & AOG - Hestan and Aspire Grills - Broilmaster Grills

Sometimes you walk into a place that is so nice, you say to yourself, "this is the place". The…read moreJarrell Company is one of those place for me. I had been seeing this place for a long time and even visited some of the other stores in the same building, like Stacey's Furniture, Roma's Italian, and Pinch of Salt Bakery. Add another great business in this building, The Jarrell Company. They have a beautiful showroom that elegantly displaying their products and representing their manufacturers. Whether you are looking for lighting, bathtubs, sinks, ceiling fans, barbecue grills, pizza ovens, landscape lighting, or doing an entire bathroom or kitchen makeover, you owe it yourself to check these people out!

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.