Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Professional and friendly! Prompt communication and attention to a leaking faucet would recommend.read more

I had three different problems that several plumbers over several years couldn't figure out, let…read morealone fix. Frank diagnosed the issues, came back when he said he would, and did a fantastic job at a fair price. He even suggested a shower trim set I believe was based on what he saw in the house. It's rare to encounter this kind of dedication and customer service--more than simply professional, which is hard enough to find today.

We had Joe Abbate and his team at Joseph Abbate Plumbing & Heating Contractors install a new high…read moreefficiency boiler in our new house as part of the Energize CT heating loan program. Joe was excellent throughout the entire process. After speaking to over 10 other contractors, all of whom came out and gave me estimates ranging from $6000 through $14000, I was thoroughly impressed with Joe's professionalism and his attitude from the start. He was completely upfront about pricing, credits from manufacturers, anticipated labor time, etc. Where are other contractors were just trying to squeeze every last dime out of me I never got that impression from Joe. When it came to the actual work, Joe was able to coordinate around our schedule (as we were in the process of getting married and moving into the new house at the same time). The team he had working with him was excellent throughout the whole process as well. They were all extremely polite and professional and I had no concerns about leaving them in my house to get the necessary work done. I never saw them standing around with nothing to do and they were very respectful of our property. They even made sure that they cleaned up each and every day after they finished working, which was excellent, and definitely not something every company does. It's 5 months later and I still haven't found a single nail or piece of cut piping laying on the ground. The boiler that was put in works excellently, probably better than my initial expectations. He also removed the ancient boiler and oil tank that were there when we purchased the property. Once again, there were no issues with the removal and I love having the extra room in the basement. It has been 5 months since he installed the system and there has been two times when I have had a minor leak, and due to my fear of plumbing, I called Joe both times. On both occasions not only did Joe get back to me within the hour, he also arranged to have one of his guys out at my house the following morning. Both of the problems were relatively easy fixes and the individual was in and out of my house in under an hour on both occasions. I have nothing but high regards for Mr. Abbate and his company and would not hesitate to use them again.

My furnace broke right before the cold snap. They came out with a new furnace installed it in a…read moresnap with no issues. Everybody was so polite and so respectful explaining everything to me answering all my many questions. They were a blessing to me, even the young lady who answered the phone was so sweet and polite. and this meant so much more because I've been having an extremely rough year, been having a lot of Windows slammed in my face but Mr Abbate came to assess my furnace and he was so considerate and so empathetic and compared to everyone else I had been dealing with in the past few weeks, he considered how cold it was outside and how uncomfortable it must have been for me, and he made sure to get my furnace in, even though I'm pretty sure his schedule is extremely tight right now. He could have waited until after Christmas but he tried his best to get the work done for me right away, and for that I will be forever grateful. Joe Abbate plumbing and heating are the best, thank you so much.

I highly recommend Joe the Plumber. He repaired my main water service line and did an outstanding…read morejob from start to finish. He responded quickly, worked efficiently, and completed the repair much faster than I expected without sacrificing quality. What impressed me most was his professionalism and attention to detail. After the work was completed, the entire area was cleaned up so well that you could hardly tell any excavation had been done. The workmanship was excellent and he kept me informed throughout the entire process. If you're looking for a reliable, honest plumber who takes pride in his work, Joe is the person to call. I couldn't be happier with the service and would absolutely use him again.

I had a leak in my washing machine coming from the hoses that was leaking onto the basement floor…read more The plumber told me he didn't see any leak or water on the floor. I was told that there was another hose that needed to be replaced because it wasn't up to code. I was charged $700 for the replacement hose. The problem was not resolved, and when I called back to inform the plumber that the washing machine was still leaking, I was told to call an appliance tech because they don't repair washing machines. The plumber refused to refund me my money after I had explained that the leak had not been fixed, and the job was not resolved. Now I have to spend more money to have an appliance tech come out and assess the problem, and pay for any repairs. I was taken advantage of, for sure!

Great experience Ray was great!!…read more Descaled and serviced tankless hot water heater. Would highly recommend. Knowledgeable and patient!

I had a running toilet. I called, someone actually answered the phone! She was very nice and…read morehelpful. The plumber arrived the next day and gave me options. He came back the next afternoon to install new toilet. He was very helpful and knowledgeable. I was very impressed by the overall experience and will definitely use this company again.

I'v e been using John's company for many years. He has never let down when it comes to his…read moreconsultation and services.

I contacted John when my water heater went on tuesday. He came and qouted me on Wed and had his…read moreteam here on thursday. They not only installed a new unit, they removed the old unit, all under two hours and i was back in bussiness. Thanks, John!!!

We needed a new indirect water heater and did some shopping around. Travis was the most responsive,…read morealong with being able to provide a quote with pictures and video taken on a cell phone (in addition to allowing for electronic payment as well). He and his partner did a great job, and he was excellent at communicating the whole way through. The final project had us with hotter water and better pressure, so he did a beyond perfect job. If you have a plumbing or heating job, he should be the first on the list of people to call.

Highly Recommend. Found a ton of water in basement actively leaking from Boiler. Called and Travis…read morepicked up right away, was there in like 30 minutes to diagnose the issue. Got the parts and made the repairs later that afternoon, with excellent communication the entire time he was away. Having the ability to pay the invoice electronically is a bonus too. Would definitely recommend Travis and TT/CA Plumbing and Heating if you find yourself in need.