Soma is on the 1st floor on the North side of Somerset Collection and next to Beyond juice. The staff at Soma must be instructed to make sure that they don't smile and are as cold as possible to their customers. If it weren't for my past experiences with their undergarments. I would definitely be going somewhere else. Also, they have a very small selection of the thongs, several colors, only two styles and not a lot smaller than Smalls. Are thongs not a thing anymore? I got one pajama as well, not many long sleeved ones that looked comfortable or for me. $132+ of purchases, at least they are running a special and taking off $40 for any orders over $125. It's something. read more

Soma - Women's Clothing Near Me - Troy, Michigan

I have visited this store twice this week and I am disappointed by the terrible customer service. The sheer fact that they are a very intimate store would make you think they would offer better service. They walk into the dressing room to check on you without barely waiting for you to say it's ok or get dressed, they measured me incorrectly 3 times and tried to sell me a bra that covered me from my ribs to my collarbone!! The whole experience was horrible but I still bought a few bras because I really needed a new one. Then I got home and they gave me the wrong size and I had to return them!! Three days later I tried to return them 5 minutes before closing and the sales clerk locked and closed the door in my face and said come back tomorrow. Are you serious??? So rude! I still had 5 minutes!! Regardless I'm returning everything tomorrow and never buying anything there again! read more

Walked in and was immediately greeted by Sahara who not only correctly identified my bra size by looking at me but was super helpful in finding the right fit and styles. 10/10 will go here every time read more

I seriously wish I could give this place 10 stars. Took my daughter to the mall for her first real bra fitting and we tried Victoria's Secret. We were told that they cannot measure her and their dressing rooms are closed so we walked out and found this place! As soon as we walked in we were greeted immediately and the lady who helped us was an absolute gem! She made my daughter feel so comfortable, she measured her, she let her try on a few things and got her comfortable bras! I was so overjoyed with this place! All of thee associates were kind and attentive; and they didn't push you into buying things you don't need! They even went and ordered my daughter her size and shipped it to our house because they didn't have her size in the store. My first experience here was great and they will always have my business thank you again!!!! read more

I agree will KoKo (and not just because of her cool name) The quality is not what it once was. The bra's dig into my armpits and leave marks and soreness (even the sales lady said this has become a problem) and the underwear is thinner and does not hold up as long as past purchases. I almost didn't recognize them when I picked them up. (What are these face?) I know I will be searching for a new favorite brand. Sad face. Frustrated face. Feel let down face. read more

This has been my go to place for all intimate wear for years! While I have shopped at other locations this one in particular is the best. The staff is so friendly, helpful and professional and never seems to pressure you at all. Shout out to Linda for the best service ever yesterday! I need someone to have a lot of patience with me when trying on bras and that's exactly what I get when I come here! Also, the quality of the products is excellent and worth every penny! Panty lines? Gone! Don't forget your sleepwear while here too. The Cool Nights line is awesome and that's all I wear now. read more

This is a great store. Like, I won't go anywhere else for my bras and panties now. It's done. The items are really well thought of, with great options, sizes, and tech. I loved the colors and patterns and how everything was age appropriate for girls that are not teeny boppers and yet, not in the golden years. They have pjs, swimwear, lingerie, I can't wait to go back. Annnddddd Annnddddd liked how how they were so much more chill than when you go to VS. Happy. read more

I was a first time shopper in January of this year, I purchased three bras and some underwear, they were expensive but a good bra can be. I wore them only a handful of times and only washed a couple and the hook of the hook and eye broke right off, when I contacted the company they weren't interested as they were "out of warranty" I won't be back poor quality, poor service. read more

I may be short and small-boned but even when I was at my skinniest in those post-college NYC years one thing about me (well, besides my mouth) was big. My. Boobs. It is downright impossible for me to find a bra. Every time I do I find something I don't like about it or I feel like I'm always adjusting it or something doesn't look right. And for years I've read that 80% of women don't wear the correct bra size but I figured if it closes and the girls are covered it fits. Right? Wrong! When I got to Soma the bras were hanging on the walls along the right hand side of the shop and on some sale racks in the back. There was one cashier, maybe two other customers, and a woman walking around who I realized was working (although nothing she was wearing said that). I asked if I needed an appointment to be fitted and was told no and brought into the fitting room. With two quick flashes of her tape measure Yvonne proclaimed me a 42DD and left. It was slightly anticlimactic although I was happy to know my correct size. Finding a bra was kind of a nightmare. I like sexy bras and I'm very particular about straps. And color. And embellishment. I noticed Yvonne walk by a few times to speak with other customers. I noticed she asked their names. And introduced herself. I only know her name because I heard this. Anyway. She ran by and said "The sizes are here," at one point, tapping a sign hanging with each style and listing the sizes. "Thank you, Captain Obvious," was my intended response but instead I asked if they were hung by size and she said that no,she'd have to look in the back if it wasn't there. Weird. There was no rhyme or reason to what was hanging on the wall. I found a style I wanted to try in Mochaccino (a browny purple) and also black. They only had black in my size. She grabbed it, another black bra with padding (like I need padding?) and another of the one I picked out in a DDD. At some point she brought be another; it was hideous. I ended up with the one I picked out and five pairs of panties (buy 3 get 2). While I'm happy to now know my correct size, I will probably buy online. Soma, like most places, caters to a certain body type that simply isn't mine. The lack of choice and organization were frustrating along with the lacking service. If you're going to carry sizes that are untraditional you should probably have more in stock. read more

Shout out to Tina who helped me get fitted and find the perfect bra after years of sports bras. It was a rly nice experience

Nothing against the storefront itself, but the products have gone down the flusher recently. I've been a Soma fan for years and bought thousands of dollars of lingerie in various Soma stores and online, but now the products are cheaply and badly made. The fabrics themselves are thinner and feel flimsy. The fabric tears away from the elastic in the panty legs, leaving gaping holes (after just a couple washings). The lace band at the top of the panties rips away from the body of the panties. Mind you, I have the exact same panties from 5 years ago that are in great shape after hundreds of washings, but my brand new ones are already garbage. It's not a fluke, because every single pair of the new ones is tearing like that. I also have a new Soma bra that no longer fastens in the front, because the clasp doesn't hold. Hello, girls!! My suspicion is that Soma altered their garment manufacturing to save money, and now we have dollar store quality - for the usual high price. You lost a loyal customer, Soma. read more

Great customer service. The product is great and fits amazing. Love going to this location because they will order anything I need.

This is a good place to buy lingerie. The workers actually know how to measure for a correct size and will help you. The prices are pretty good and they have most stuff in stock in all the regular colors unlike other certain stores which usually only have leopard print or neon green left. Also it's a pretty good place for the price as well. read more

An all round excellent experience. Had my first professional bra fitting. Suzanne was helpful and informative. I purchased a very lovely and flattering brassier and two panties with an especially nice feature around the back of the leg to avoid slippage. Everything in the store was 25% off so most assuredly the price was right!! read more

I had a horrible experience here with my friend recently. Right when we walked in the store, we were approached by multiple sales women, all asking if we needed help, fitting rooms, bra fittings, other items, etc. My friend and I kept saying "no" and that we just wanted to browse. They continued to follow us around the store, and literally shoved merchandise into my hands, even after I said it was the wrong size and I just wanted to browse. I opened a bra drawer to look for my size, and was scolded by an employee, saying "This is why we help you! You aren't even looking in the right drawer!" Horrible, awful. My friend and I both turned around and left the store without buying anything, we were so irritated. Definitely makes me not likely to return! read more

I went to this store on 2 different occasions and didn't receive ANY assistance it was as if I was INVISIBLE. Went over to the South Side of the Mall to INTIMACY and the Service was EXCELLENT!!!! If you are looking for Great Customer Service GO TO INTIMACY read more

The customer service at this store is horrible! Horrible! They bombarded me as soon as I took a step in the store. They wouldn't let me browse, they shoved merchandise I didn't want in my hands, and wouldn't leave me be. When I complained they told me that basically that's their customer service model. I felt like they were stalking me around the store. They didn't let me friend look in the drawers, they demanded that they help her when she was just checking out what they had. I left with nothing I was so upset and overwhelmed. I wrote a letter to corporate and was brushed off with "Sorry about that, if you choose to come back, we hope next time is better." Are you kidding me!? I expect better out of a store in Somerset. This is seriously disappointing. Do not shop at Soma. read more

I am so pleased with the service i received from Ann. I was in desperate need of new bras and panties. Ann was very professional and extremely patient with me. It was near closing time and i was unsure of my size and style of bra that i wanted. She explained the differences and gave me choices to select from until i was comfortable with my decision. I must have changed my choice of style of panties about 5 times and never once was i pressured or rushed. She was amazing at fitting me properly so that i could have the most comfortable fit. I received the best deal ever. 8 pair of bamboo panties and 2 beautiful bras for only $119.00. OMG, what a steal. These are the softest most comfortable bras and panties i have ever owned. The quality is amazing. Also she mentioned i was wearing my bra straps way too tight, who knew? Ann knew!!!! I love her and i will never go anywhere else ever again. Thank you Ann and Soma for the amazing quality you give. XOXOXOXOXOX read more