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    SOMD Plumbing Services

    5.0 (2 reviews)

    Services - SOMD Plumbing Services

    Plumbing inspection

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    Matters Plumbing

    Matters Plumbing

    (25 reviews)

    I had a problem with the ice maker on my refrigerator and called Matters plumbing. They came out,…read moreand got it working but told me they didn't know how long it would last and told me I needed to order a part and that when it came in I should get a hold of them and they would come put it in. When the part came in, I contacted them and was told they would get back with me. I waited a week and contacted them again only to be told they would get back with me in Another Week. Then was told I should call a "repairman". If they can't work on refrigerators, why did they bother to come work on mine in the first place?? Needless to say I will Never call them for anything. Their communication is lousy.

    Great service and pricing! Drew and Paul came over earlier today to remove and install a new water…read moreheater and sump pump. They did a fantastic job and went out of their way to ensure my carpets remained clean, which I did appreciate a lot. However, what I appreciated the most and where Drew went above and beyond is earlier this evening I noticed my upstairs carpet was wet. I ran downstairs and noticed a 8-10" water ring on my ceiling. I called Drew and without hesitation he said he'd be over soon, and walked me through shutting off the main and draining the system. He arrived within 30 minutes and said, "There's no way I can leave you without water overnight." He then immediately started addressing the issue. The immediate response alone shows they truly care about their customers so I highly recommend Drew and Matters Plumbing. Thank you again Drew!

    HPC Services

    HPC Services

    (4 reviews)

    Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

    We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

    SOMD Plumbing Services - plumbing - Updated July 2026

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