We knew our Hot Water heater was on its way out and purchased one with the intent of replacing it…read moreourselves soonish. That timeline was accelerated when we came home the other night to see water gushing out of every available orifice in a somewhat alarming manner. This company only had one star but I took a leap of faith and gave them a shout. Jerome was friendly and highly responsive to my inquiries and gave us a more than fair price for install and secondary supplies/fittings. He came out exactly when he said he would and didn't waste time fixing our issue. Best of all, no up selling! I'm glad he left a card because, moving forward, this company will be our go-to for all of our plumbing needs!

We had floors installed in our basement and bath. The toilet was not replaced correctly causing…read morewater to shoot out of the connection hose . We initially called Len The Plumber. The Len The Plumber tech was rude, aggressive and quoted us an astronomical price, telling us we needed a full toilet rebuild. We did not accept the service. I contacted Direct Flow Plumbing the same day. Jerome responded immediately, and came out the same day at the stated time. He was extremely courteous, professional and knowledgeable. He diagnosed the issue, and repaired it the same night. He was honest and very reasonable. I highly recommend his service.

First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I was disappointed with my experience. I explained from the beginning that I work a traditional 9-5…read morejob and asked if weekend appointments were available or how they accommodate customers who can't be home during business hours. I was initially told that people either work from home or take time off work. When I explained that taking PTO for an estimate wasn't reasonable and asked about weekend availability, I had to follow up multiple times before finally being told they do work weekends--information that should have been provided from the start. When I tried to schedule during their weekday window, I explained I couldn't be available before 4:30 PM because of work, but there was no willingness to accommodate or offer a later arrival within the window. Instead, I was simply told, "Good luck with your project." Customer service should include some flexibility and clear communication, especially for customers with full-time jobs. Unfortunately, that wasn't my experience.

Very friendly, helpful and responsive - including at the holidays!…read moreWe had a lot of family coming for the Christmas holidays to stay with us and one of the 3 toilets was not working right. Chris came out same-day on the day before Christmas Eve and helped us resolve the problem. Very much appreciated!

Hello , i just wanted to take time out to personally thank eric for coming out to the southern…read moremaryland blue crabs stadium and not only showed up in a timely fashion but in co-vid protection gear. And very quickly and swiftly took care of our plumbing needs and at a fair cost.. Super hard to find plumbers with reasonable rates. Look no further than A&E plumbing.. We look forward to doing business again.

I couldn't have asked for a better experience. Sham was an absolute joy to work with. She was kind…read moreand considerate in helping me with the account issues. She took her time and answered my questions and resolved my issues. You don't find customer service like this these days.

We were loyal clients for several years. This was before the Griffith acquisition. After that…read morehappened, we have been nothing but miserable dealing with them. It truly is a left hand right hand issue. We have cancelled our service multiple times and they still send a bill to renew. I ended up paying them $100 even though they said in November that everything was fine NOT to pay. Just save yourself the hassle and do not sign up. Note to ones self....they are also $1.50 more per gallon versus Murphy Oil. Just think on a 250 tank fill that is $375 more. I rarely post negative reviews.....but this one had to be done.

Heating and cooling wouldn't turn on: Clarke's was efficient, resolved the issues promptly and…read moreprofessionally. Wouldn't hesitate to recommend.

Reasonably priced Thorough…read moreExplains the how what and why factors Punctual Great communication Scheduling was a breeze via texts and he followed up with a phone call. Sent over invoice and availability. Very flexible with time and have multiple payment arrangements. Work completed in less time than he stated which was great!! Would definitely recommend and hire again!!!

showed up quickly. Ron was very professional and got my sump pump back in working order.read more

Thank you Brian, Let me just add that Mr. Dion Williams…read moredid an excellent job of fixing my plumbing issues. He was prompt and professional. I previously called another company and they sent a technician out who complained about parking. I had a reserved parking spot for him, but he left and told me "good luck". Mr. Williams parked in the same reserved spot and had no problem. I knew then he was a dedicated worker who cared about his customers. My wife was so impressed by his knowledge and thoroughness. I will leave a Google review for your company, and I want to highly recommend Dion for his outstanding service. Regards, Bishop William F. Fuller, Jr.

Finally, a plumber I can trust. I've been having issues with my hot water for months. My hot water…read moreheater is not old, but other companies wanted thousands of dollars to do work that had a 50% chance of fixing the issue or replace the whole water heater. It turned out to be a very simple fix with the mixing valve. It just took someone who knew what they were doing and was willing to take on a smaller job versus press for unneeded work/costs. B's Plumbing was responsive, helpful, straightforward, and honest. They communicated well, showed up on time, explained what needed to happen very simply and got the work done quickly. Problem solved and I couldn't be happier. Very much recommend B's Plumbing!

Left a voicemail detailing my plumbing issue and promptly got a call back to arrange for for them…read moreto come out right away. Problem was resolved quickly. Was very pleased with their response time and the repair!