I was so disappointed with this place. My dogs haircut was not done well. She barely had a cut but where she was cut it was uneven and they gave her bangs (?). She was shaking and incredibly lethargic to where she couldn't hold her head up. It was something I wouldn't want to experience again, so definitely won't be back. read more

Somerset Dog Grooming - Pet Groomers Near Me - Troy, Michigan

I'm back after having a short haired chihuahua for five years that did not need grooming. Sadly my beloved 15 year old fur baby crossed over Rainbow Bridge. My new little love is a very skittish five year old mixed chi chi and Pom. Chris greeted me and remembered me from way back with my first Westie. My girl just needed a simple cut so she didn't look so scruffy. I know she was probably very timid, but she looked beautiful upon my arrival. I'm so happy to bring my baby here all the way from Maryland. We are going to make this a biannual spa day from now on. read more

Somerset Dog Grooming - Clean and tidy - Pet Groomers Near Me - Troy, Michigan

Grooming skills, customer service, appointment availability, Over-Pricing I have been a customer for years. In the past year the grooming of my dog has deteriorated 2 days ago I was overcharged $25.00 more than my normal fee. My niece took my dog in and they Exploited her with over-pricing. In an attempt to straighten this out, I have call and text several times, without a response. read more

First let me say we've taken all our dogs here for years and have always been happy! Our last visit, however, was exceptional. Our golden doodle was recently diagnosed with cancer and we had to amputate a leg. She was long overdue for grooming but there was nothing we could do until she was feeling up to it. Our groomer, Meg, let us bring her in at a slower time so it would be less stressful. Having never groomed a tripod, let alone one that was 2 weeks post-op, Meg took her time and did an excellent job. She was kind and understanding. We are so grateful! With all the chaos our little girl has been through, having her groomed and happy meant a lot. All that fur under her surgical suit was miserable. We have found such kindness in people since her diagnosis including the staff at Somerset! read more

Somerset Dog Grooming - New do - Pet Groomers Near Me - Troy, Michigan

I've taken my dog here for 3 years. I brought him in and asked for a shave down. After examining him, I found his back is covered in scabs from cuts. Were the clippers too hot? Old ? His ear is also cut and formed a large scab. This was $120 service? My poor pup is so uncomfortable! I'll never subject him to this shop again! read more

I brought my malamute in here recently and they did a great job. He is notoriously anxious so he doesn't get into the groomer often, but they still managed to do a great job. The gave him a lot of breaks and took great care of him. I will definitely be bringing him back more frequently to keep up with the shedding. read more

The shop on Livernois and Long Lake is always busy. I had to stop taking my dog there do to loud barking, driers, not enough room for all the dogs. Had a nice haircut for my dog, but he was an emotional mess. read more

Our second visit did not go as well as our first. Let's just say it's IMPORTANT TO LISTEN to what the customer wants. How many times should I have reiterated to leave the top of his head long? Not only did I say it multiple times to the groomer, but also the owner. Why even bother asking what I want? Sorry, but we're going elsewhere. read more

Somerset Dog Grooming - Pet Groomers Near Me - Troy, Michigan

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2nd time my dog has been cut here. The first was just a little snip. The second cut required a trip to the vet. read more

Somerset Dog Grooming - Cut from the groomer - Pet Groomers Near Me - Troy, Michigan

$90 is an outlandish fee to charge to shave an unmatted Bichon down to the skin. The hair between his foot pads wasn't trimmed and the nails weren't trimmed. No cleaning up between dogs and I wasn't told that he'd been cut in several places. The tail was shaved down also for the first time and had no mats. They lost a new customer. read more

I have been a 6 yr, loyal customer of Somerset Grooming. I recently took them for a visit and heard an unfortunate story of a false yelp review. Being a very happy customer of Somerset's Grooming I want to point out how wrong this is. Chris, the owner, not only loves what she does, she is so very patient and loves my crazy animals. She is a professional with great technique and skill. I am upset because this is something that could potentially hurt this business and we do not have many left like this one. In a world where corporations are taking over the "mom and pops" with a heart, I do not want to eventually have to take my beloved dogs to a corporate chop shop like Pet Smart ever again. Yelp reviewer Kimberly S once confused this establishment for Somerset Dog Kennels, leaving her dog well past closing on her one visit. When she attempted to make her 2nd appt, she was told the shop was not a good match. The situation was very professionally handled but when someone is not used to being told no, they sometimes do very backhanded things out of spite... And this leads us to the problem, when entitled consumers feel they have been slighted they will fabricate stories. Sadly the internet has given voice to those who feel they deserve special treatment and this is why the rest of us can't have nice things. Kimberly, you tripped yourself up in your exaggerated story. Why would you return even a second time if "every" time you took your dog there was a problem? An injured eye, toe or infestation.. just ONE of these things and even the most careless pet owner wouldn't be back. Come on now.. I am one of "those" dog moms, I've attached a picture of my baby from today's visit.. Would a Troy housewife take her little toy dog with a bow to a woman like Kimberly S. describes? Never. read more

Somerset Dog Grooming - Pet Groomers Near Me - Troy, Michigan

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Do not and I repeat do not take your dog here. Every single time I take my little dog here she is always either bleeding they damaged her eye and she always has fleas when she leaves this Grooming please stay away I see all these positive reviews but then I get people asking me later if they got fleas and then I said yeah and then I would have to go get them treated so please do not take your dog room here.. they even ripped off one of her nails from her paw and couldn't stop the bleeding. And when I had to take her to the doctor for the bleeding I vet cost me well over $300 for their mistake so stay away from this groomer!!!!! This place does definitely deserves a -10 As a response to her review to mine, interesting, When I called you to apologize for not coming to get my dog that one time DUE TO THE CIRCUMSTANCES OF BEING IN A HEAD ON COLLISION YOU LAUGHED! As I have proof of it all! Including the proof of harming my dog and giving her fleas! I should have given you the vet bill! So shame on you for NOT being compassionate for an accident beyond my control! As YOU CAN REMEMBER MY BF HAD TO EVEN COME GET My DOG AND PAY!!! But enough was enough! Yeah sure an animal can get fleas, but then the damage to her eye (with BLOOD mind you) her pulled out nail, which I still have, and getting fleas for a 2nd time was enough! NO COMPASSION ALL NEGLECTFUL! As you can read by other reviews ALSO! read more

Had a terrible experience here. My dog normally saw Chris, the owner, but for some reason another groomer named Emily groomed my dog on this day without me knowing prior. Called the office after grooming to speak to Chris or a manager about Emily upcharging me because apparently my dog bit her and another groomer. Never have I ever had a problem with my dog biting anyone. My dog also had a razer like bloody burn on his neck and a gash above his eye. I was furious. The manager I spoke to asked me if it seemed like Emily was on something What?!? Why would she ask me that? Chris, the owner, ended up calling me and apologizing for switching groomers on me, but was adamant that Emily was a very compassionate groomer. My dog came home that day traumatized and with injuries. I have never been back and would never recommend anyone going here. read more

Diana did a awesome job on my 84 pound , 12 year old golden retriever! The price was great and we will definitely be back :) read more

This place is amazing. I used to go to petsmart and they butchered my pups (Yuki) hair so I decided to check this place out because of the reviews and distance. They did an amazing job with my 5 month old. She came home less fussy than she normally does after coming from the groomers and they even put a little cute flowered bow on her. The last time I took my pup to petsmart, they made her hair uneven and they shaved her to the point where there was almost no fur. Somerset Groomers evened out her and made it look amazing. I will definitely be back each and every time I need yuki to get groomed. read more

Somerset Dog Grooming - Right after she got home from the groomers - Pet Groomers Near Me - Troy, Michigan

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This grooming salon does a fabulous cut on my Cavapoo. They are kind to the animals and I would recommend them highly.

The groomers here have always done a great on my dog. They're very accommodating and always fit me in the schedule.

After taking my scared dog to several places, I found Somerset Grooming and I have been a loyal customer for years. Somerset takes the time to work with special needs dogs, they were fantastic with my blind dog even when she was getting testy about getting groomed. They also work miracles with my current dog who shies away from human touch. If Somerset Grooming has done this well with my troubled dogs, imagine what they can do with a "normal" pup! read more

My 60lb doodles; yes, we have two. Their names are Finn and Ollie and they love the crew at Somerset Dog Grooming. They are very flexible with scheduling and have always done a great job. The biggest part of any service relationship is communication and I have always had great experiences with this team. read more

Somerset Dog Grooming - Ollie, my golden doodle - Pet Groomers Near Me - Troy, Michigan

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We have brought our Maltese to Chris for a few years now. I can't imagine my dog going anywhere else! After being recommended by a few people, we tried our Somerset and haven't looked back. Chris is so attentive and makes sure every dog looks their best! They will work with your schedule and really value their customers! I feel confident that when I leave my dog with Somerset she will be well taken care of. My dog can be finicky and unsure of new environments, but she immediately loved Chris and hasn't had any problems or anxiety about her appointments like she has other places prior. I am so glad we found our forever grooming home! read more

We are new to the area and I was looking for a groomer for my golden. We spent the week at the lake and he had serious wet dog smells. I called Somerset and they were able to get him in today. Deanna did his grooming and she did a great job! Very happy and will return again. read more

I do NOT recommend this place an all!! Terrible. Inexperienced. My normal groomer retired and I went to this place for the 1st time. I talked to the owner Chris and agreed, she, Chris, the owner, was supposed to groom my dog at the TROY location. She obviously didn't. Instead, Chris gave my dog to one of her very young, very inexperienced barely a groomer, without my knowledge, groom my little 7 LB, well behaved Shih Tzu. When I went in to pick her up, Chris was not there and the other girls made me pay first, then brought out my dog. Now I know why. I was shocked. I dropped her off for a complete "trim", as well as bathe, blow out, teeth, nails trim & grind smooth. I even showed them quite a few pictures on my phone and all different angles, face, body, paws, of how my dog was normally groomed. This young inexperienced girl shaved her down to skin. Grrrr. She literally cut off my dogs eyelashes!!! She shaved her butt so short it was very red. She forgot to trim her nails and grind smooth. Her hair was all unevenly shaved and her ears cut hap hazard and uneven. My poor dog was terrified and shaking and she never does that! My dog looked like a 5 year old cut her with a bad razor and old scissors. Literally. This business claims that they work slow and pay attention and not rush the dog. What they mean to say is "every groomer here is a very brand new and training, inexperienced and they have only been grooming dogs for 6 months to a year, I asked them how long they have been grooming. that's why we are so slow" Mind you, my dog does not bark, she's very calm, she's easy to groom, she doesn't bite, she just sits there nicely while you work on her. I have literally taken my dog to be groomed every 4-6 weeks, for the last 9 years and this was the absolute WORST!!! Of course I left several messages for Chris, the owner And she has never called me back, never offered a partial refund or discount on next trim, nothing. Zero. That was her response, no response. No call. No text. And not even an apology!! Be Warned . read more

I've been coming to Somerset for the last 2 years with my very long haired Shih tzu. I previously went to the Rochester location and after moving now go to the Troy location. I have nothing but great things to say about Somerset. They always get me in, even last minute. They are extremely friendly and most importantly they do a great job on my dog. Many other places I've tried groomed my dog to look like anything but her breed, keeping her long haired is a lot of work but the Somerset staff know their stuff! read more

Somerset Dog Grooming - Lilly looking beautiful after the groomer - Pet Groomers Near Me - Troy, Michigan

We love Somerset Dog Grooming! Rhylee, my American Eskimo, sheds like crazy, so getting her a routine haircut is a MUST. I called the Troy location and asked if I could do a walk-in on a Friday. They took us right away and Rhylee was done within an hour and a half. The place I used to take her to, she would be there for five hours before they called me. The short time frame she was there was very pleasing to me because Rhylee didn't have to sit there for hours and wonder where I was or if I was coming back. The groomers did a superb job on giving her a nice, even cut. She looks absolutely adorable! $40 for my eskie is a great price! We will definitely be back and have already raved to friends and family about this place! Thanks Somerset Dog Grooming!! Rhylee looks bow-WOW! read more

Somerset Dog Grooming - Rhylee before haircut! - Pet Groomers Near Me - Troy, Michigan

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I love this grooming shop. The owner is like family and really cares for my three dogs. I've been a patron for over 10 years. I wouldn't think of going anywhere else. read more

My wife posted a terrific review on Google that I posted as a photo about how well they took care of us regarding a very delicate situation the other day. read more

Somerset Dog Grooming - My wife posted this on Google as a review for the business and I wanted to share it with everyone - Pet Groomers Near Me - Troy, Michigan

Full of magicians. They groomed our crazy puppy with even crazier hair so well. He had a disaster hair cut a few months before at petsmart and was traumatized, but they were able to give him such an amazing hair cut even though he had so many knots. We are so thankful. read more

Somerset Dog Grooming - Before - Pet Groomers Near Me - Troy, Michigan

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I have been coming here for a while and I have dealt with Chris and Deanna so far and both have been so amazing. Deanna was so sweet and helpful on the phone and made my dog look soooo super stinkin cute . When I went to pick my dog and when I got there, I told Deanna that I wanted her face a little shorter and she did it with no hesitation. This place is great and the staff is awesome! read more

Absolutely loveeee taking lucky here to get groomed! They're the only place that does a great job on cutting his nails and cleaning his ears. Chris is the best :) read more

Somerset Dog Grooming - Gettin his nails cut! I'm not sure what her name is but Lucky LOVES her and she loves him too! It's adorable :) - Pet Groomers Near Me - Troy, Michigan

We took our two shih-tzus here yesterday, after trying every salon in the Sterling Heights area over the last 2 years, and always being disappointed with the outcome.. decided to give Somerset a try, and SO happy we did. Chris and Mike did an AMAZING job on OJ & Herschel- they were affordable, professional, and quick.. and best of all, we left with happy dogs! We will be back!! Thank you!! read more

Somerset Dog Grooming - Pet Groomers Near Me - Troy, Michigan

First time last time. Place is very small to the point that everyone is on top of one another. I spent a lot of time brushing out my puppy the night before to get every single matte out of his fur. I told them do not shave my dog. What did they do when I picked him up? They shaved him. Didn't give him any style. The only way to describe the way my dog looked like was ugly. 60 down the drain. These people put 0 effort. Garbage service. Wish I could give them 0 stars read more

Amazing staff that know how to take care of a pup!! I have been coming here for 6years and refuse to go anywhere else!!! Customer service is second to none and they truly care for your dog. Highly recommend. read more

I took my dogs here for a hair cut and when I got them back, it looked like they didn't even do anything. Also, one of my dogs ears were completely slanted and both of their nails weren't cut. I would not recommend going here if you want to be disappointed however their Rochester Hills location does a GREAT job. read more

This place is amazing. We took our dog for the first time and both of the people behind the counter were super friendly. Maybe we were lucky but we called and got an appointment for the same day and were able to get our dog bathed and groomed. Last but not least we were very happy with the work they did. read more

When I'm in from out of town, I make sure to take my little guy there when in need. Somerset is very affordable and they do a good job. I've been told from other groomers that he can be quite 'active'. However, I was told otherwise by Somerset. It told me that my dog was comfortable. Thank you Somerset. I'll see you soon! read more

Quite impressed with with how my pups turned out! And a great steal on the prices! Turnaround time was a little over 2 hours. It was very interesting that they actually groom the dogs in plain view..it gives me a sense of comfort that they have nothing to hide and take great care and handling with the dogs. read more

Somerset Dog Grooming - Fresh from the groomers! - Pet Groomers Near Me - Troy, Michigan

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I walked in for a nail trim and they got to it right away. I was worried he would scream but not a peep! He wasn't in any pain during the nail trim and they had him back in my arms in seconds. (4 month old Yorkie). I live about 45 mins from this groomers but I'll be going back for sure. Way worth the drive. They treated me and my Yorkie with so much respect. Plus you can't beat 5$. (: Thanks soomerset groomers! read more

I went here to get my cat's nails trimmed. The woman who took care of Edgar is willing to trim cats' nails as long as the cat is friendly and the person who is owned by the cat holds the cat. I'm so thankful for this service because my cat's nails grow like weeds and feel like needley swords. It looks like they mostly groom dogs. I saw a lot of adorable, small, fluffy dogs with breed appropriate cuts and they were wearing bows/bandanas when they left. They do accept credit cards and you can tip on the card - just let them know ahead of time. I figure any person brave enough to trim the nails of a cat that does not own them deserves a tip :-) read more

I have been taking my dog there, the same dog, for 10 year with great results. Suddenly the last 2 times in a row, I was very clear as to what I wanted. Butchered. Also, second time in a row I was upcharged because they said my dog was matted. No. I always throughly brush him out before. Not sure where the older lady is that used to deal with us is. Younger staff. Not good. Never again. read more

Update on our prior review (below): We were able to get in touch with the owner today who was very apologetic and, without asking, informed me she would refund me and pay for any vet bills (if any) that occurred from the incident. We did bring her in following the call and the vet had to staple up the wound. We reiterate, we understand mistakes happen, but we wished we would have been told of this when we picked up our dog. The owner was in complete agreement of this. She was very professional about the matter and she did follow up on her word and repaid and refunded all costs (including grooming session) and terminated the groomer that worked on our pup. I don't want to push anyone away from this business, but I do want to say check over your dog immediately after they are groomed (wherever you end up going). If there is a problem, the owner here does take it seriously, which was comforting in the end. Original review: Unfortunately after a couple visits to Somerset Dog Grooming, we are going to have to find another groomer. The groomer asked if I wanted to pick out a bandana for our dog when I picked her up. I thought it was a nice gesture considering we weren't offered this last time. However, now I'm wondering if it was an opportunity for her to cover up the gash on our dog's neck, which we found after we took off the bandana at home. A smaller cut was found on her neck under her ear as well. See photos attached. The fact that this injury occurred with no notification to the owner is alarming! read more

Somerset Dog Grooming - Pet Groomers Near Me - Troy, Michigan

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